1. Kilby's Flower Shop

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Franklin, VA

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Kilby's Flower Shop

2.3 (6 reviews)

Kilby's Flower Shop Photos

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2 years ago

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3 years ago

Unfortunately the employees are not friendly and were rude. Value of the flowers were awful.

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7 years ago

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4 years ago

Excellent customer service, fresh and beautiful flower arrangement at a fair price. Kilby's is my florist of choice!

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6 years ago

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7 years ago

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Johnson's Gardens - Flowers I received

Johnson's Gardens

3.6(21 reviews)
13.4 mi
•$$

We are new to the area and stumbled upon Johnson's Gardens! We started a herb and vegetable garden…read moreand needed plants for our front flower planter. We are not green thumbs and are true beginners. Their knowledge and willing to help is amazing and appreciated. I love that they took the stress of gardening perfect out of the process. We have really bad soil and aways have 100 questions when we shop. There is always someone there answering our novice questions and giving us knowledge. From what type of plants to go where to the style of what we want our planters to look like. We love supporting them! Definitely support this local business!

I ordered the Premium "This Magic Moment" Sympathy Bouquet online for my best friend who had just…read morelost her brother. The online picture showed an arrangement of all roses, which is precisely what I paid $95 plus a $20 delivery fee for. When my friend received the bouquet and sent me a photo, it looked nothing like what I had ordered. The arrangement included daisies instead of being composed entirely of roses. When I called the store to address this, Tim, the owner, immediately became defensive. Instead of listening to my concern, he dismissed it, insisting there were 12 roses in the arrangement and telling me to have the recipient count them. I explained again that what I ordered was an all-rose bouquet, not a mixed one. His response was to cite the small disclaimer on the website about substitutions. While I understand substitutions may occur, it is not acceptable to charge a premium price for a whole rose arrangement and then substitute with daisies. What I found most troubling, however, was Tim's attitude. Rather than taking responsibility or even offering to make it right, he repeatedly defended himself, referenced his 88 years in business, and ultimately told me not to use his shop again. For an owner to respond that way to customer feedback, especially in such a sensitive situation, is unprofessional and deeply disappointing. I will never use this florist again, and I strongly caution others: unless you are willing to pay a premium price for roses and end up with daisies, take your business elsewhere. The flowers were not what I ordered, and the dismissive, argumentative customer service from Tim, the owner, was even worse.

Photos
Johnson's Gardens - What I received

What I received

Johnson's Gardens - Haven't gotten the professional detail shots yet, but here is a quick shot of my bridal bouquet from johnsons gardens

Haven't gotten the professional detail shots yet, but here is a quick shot of my bridal bouquet from johnsons gardens

Johnson's Gardens - Flowers I ordered from Johnsons

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Flowers I ordered from Johnsons

Kilby's Flower Shop - florists - Updated October 2026

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