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Addison, IL

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Kiki's Magic Touch Cleaners

4.7 (46 reviews)
Open • 7:00 am - 7:00 pm

Services - Kiki's Magic Touch Cleaners

Clothing alterations

Clothing mending and repair

Kiki's Magic Touch Cleaners Photos

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12 years ago

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11 years ago

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11 years ago

I took my favorite winter coat here to get it cleaned. I thought it was hopeless but they got it good as new!

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11 years ago

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Review Highlights - Kiki's Magic Touch Cleaners

“I took my favorite winter coat here to get it cleaned.”

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Farmwood Cleaners & Tailors - Looks like a blood droplet. I know the dress had dirt from walking around Chicago all day, but there were no other stains at drop off.

Farmwood Cleaners & Tailors

(11 reviews)

$$

Dropped off 3 sport coats. Time quote was 7 days to get them done. Came in before 4pm on the 7th…read moreday and still wasn't ready. Said i had to wait till 4pm. I guess they need a week to dry clean 3 garments when every other place in country needs 1-3 days. I'll go with someone else next time. Cleaning was average at best. Girl at counter was friendly enough, so not going to take out frustrations on her but that company is a joke. Hard pass. See ya, never!

All I can say is I am majorly disappointed in this company. I took my wedding dress in for cleaning…read moreand after reviewing cleaners near me, I chose Farmwood in hopes to support a small, family business. I had eloped in Chicago a month ago, so it was dirty along the hemline from walking around. We had a delayed reception and I was wanting to wear the dress again for those close to us and photo opportunities. When I dropped off the dress in the beginning of October, I had asked to have it back in a couple of weeks, by the 16th. Becky said no problem, they would have it the 13th. No phone calls were made to me, but I stopped by on the 19th and the dress was nowhere to be found. Becky found my ticket in a stack with others, mentioned it must be out to be pressed, and wrote a note to call me. I told her I would be back on the 22nd because I needed it that day. Still no word and becoming a nervous wreck, I had called the afternoon of the 21st to check status, Becky still didn't have the dress! She called me back in a few minutes claiming her boss would have it there by 4pm. I asked for a call when the dress actually arrived so I could pick up. She had called after 4:30p to tell me the dress was there, but they close at 5pm (which is different than what's posted on Google), so I told her I would pick up on the morning of the 22nd. I was hoping with the lack of customer service, the fact the dress wasn't available when promised and that it literally wasn't ready until the day needed, that I would be given a discount. Nope! I arrived 9am on the 22nd for pick up and was charged $50...and it must be cash or check. I was happy to have the dress and when I needed it, and it looked great...until I went to put it on. The cup which was sewn on from the bridal store was barely attached. Thankfully my husband is handy and he was able to tack it into place for me. There also is what looks like a blood stain on the hemline, which seems extremely odd. After all the stress, anxiety and lack of care for my garment, I have to say that they will not retain my business. I'm utterly disappointed, not just with the condition of my dress after pick up, but the subpar customer service, no concern for the unhappy customer or offer to rectify or apologize.

Kiki's Magic Touch Cleaners - sewingalterations - Updated October 2026

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