As a new parent it can be nerve racking to find the right doctor. Dr. Ambroise was kind enough to let us visit the office and ask questions when I was still pregnant. Most other pediatricians don't let you do an office visit. The office is super clean and the staff is very friendly. Dr. Ambroise doesn't rush out on our visits and she gives us helpful tips as first time parents. I love that they share all the office notes online, so easy for me to refer to anything I might have missed. A plus that the office can get appointments same day and the location is so convenient to us. I also love whenever I call I'm not connected to an answering service like other doctors. read more

I've been going to Kidswood pediatrics since my son was 8 months old. Dr. Zully Ambroise is extremely knowledgeable. My son's asthma and allergies have been well managed. Recently my son had to get stitches and I arrived at her office as they were closing doors. Dr. Zully took great care of him and welcomed us in and I was so grateful for not having to go to an urgent care. I 100% recommend. read more

Dr. Zully and her staff are incredibly helpful and have been keeping my 3 kids healthy since they were babies. She is absolutely amazing!!

Dr. Ambrose was the first pediatrician our kids went to when we moved to WP in 2018. I liked her a lot; she's understanding and really treated the kids well. However, what finally pushed me to leave ~2020/2021 was her office staff. They were awful. If a phone call was ever returned (because they never answered), the person was so sour and unfriendly. I also frequently had issues with staff not understanding what I was asking for. I thought this was because of a language barrier with the office staff. Fortunately, I happen to be of the same cultural background, but even when we switched to that language, the staff simply didn't listen. I'd have to repeat everything multiple times while listening to the staff member talking to their coworkers, or be placed on hold for extended periods of time (15+ minutes). Trying to get paperwork for school was literally almost impossible. I requested vaccination paperwork for daycare THREE times (on the phone AND via email for each attempt) with no response and no papers sent to the daycare. So one day I got fed-up, walked in, and refused to leave until they gave me the papers. It was literally two sheets printed off the FL Shots website and it still took over 30 minutes for them to get it ready. As I was leaving, another person came in for the same exact reason and was livid over it. She had been sitting in her car on hold with the front desk for as long as I had been waiting. During our appointments, I'd walk up to the counter to check-in, and they would look at me, then turn and keep chatting about TV shows or gossip, and never even acknowledge I was there. I would have to say "excuse me" before they would come over. I witnessed them answering the phone, telling someone to hold, and then hang up on them without pressing the hold button. They also had patients on speaker sharing PII (personally identifiable info, like name + DOB + address), which is a HIPPA violation. This was/is 100% on the office staff and not at all on the doctor herself, but save yourself a headache and find a different office if you can. read more

I've visited this pediatrician on three separate occasions for my newborn son with along with my wife. The pediatrician is informative and has guided our son to improvement from the first appointment to the latest. But the positive stops there. The pediatrician was insensitive towards my wife about a decision that she made regarding our son, and went on to repeat herself with her insensitivity. I found it very unprofessional, and vocally stepped in to inform her that my wife made a decision that was best for her and the baby and no need for criticism was needed. As a professional, there are many ways to address a situation and the way she was about it wasn't right at all. read more

My daughter has been a patient here for years ever since her first pediatrician stopped taking our insurance. Dr. Ambrose has built a rapport with her and her visits are always thorough. She really takes time to figure out what's going on. For this reason, there's usually a wait of about 30-60 minutes after we get there but I understand she's busy so it's no big deal. The office staff has always been friendly no issues there at all. read more

I have been going here for almost 4 years with my son. I have recommended numerous people there and raved about the doctors office. Even driving from volusia county to the office. Recently, the staff is atrocious, incompetent and just has declined drastically. People who answer the phone are rude, inconsiderate and have zero customer service. I was told to I would receive a phone call, never did. This isn't the first occurrence regarding the staff not fulfilling their job duties. Sadly, as much as I adore The doctor I am searching for another provider. The doctor is amazing but sadly the staff is not. read more

Dr. Ambroise is the most competent, caring pediatrician I've ever had (and I've been doing this mom thing for nearly 36 years). She listens; believes parents know their children best; and genuinely gets to know her patients. She truly cares about her patients and their families. As the other reviewers have stated, the office staff here is not as on top of things as they were just two years ago. It's frustrating, to be sure. But reviews raving about how wonderful the front desk help is doesn't tell me how good the DOCTOR is; just as slow workers doesn't tell you how wonderful Dr. Ambroise is. I will ALWAYS recommend her. She does, however, need better help in the front office. read more

I've come here a few times and each time I thought to myself, we'll it's not too bad of a pediatrics, they take care of my son well and he's been thriving under their guidance. The office is cleaned and well kept. They have hand sanitizer everywhere you turn. Their paperwork was blurry from being copied so much that it was difficult to read in some parts. Keeping an original copy on hand and reprinting every now and then would solve that problem. Then it happened, the doctor shamed me for a choice I made regarding my child. It was very insensitive and uncalled for. I was surprised at her comment especially considering how easy it is for a new mom to fall into PPD. Thank goodness for my husband and his unwavering support. With the unprofessionalism of the doctors words and the sorry paperwork, I choose to give them 3 stars. read more

Horrible follow through from the staff. I have requested my sons lab results and referrals for specialists that he was sent to by the doctor. 3 times via email and twice via phone, still nothing. It's been well over 2 weeks now. Smh. read more

If you want quality and attentive care don't choose Kidswood Pediatrics. As a first time mom I knew that I wanted a good doctor for my son and so because my baby was born premature. We went with the referral from our hospital since we could only be discharged with a secured appointment the following day. I was reassured by the review I saw of kidswood pediatrics and felt it must be a good place for its quality doctors. I unfortunately was wrong. First of all the receptionist who never says her name or states the practice she sounds absolutely miserable every time she picks up the phone. She has 0 customer service skills abs what a shame because it's not that difficult to take calls and I also think how sad because this woman works in a children's clinic you'd think they would consider hiring people who are kind and quite frankly love what they do this woman clearly hates her job (this was strike one ) strike two was the fact that I had follow up with results of my sons jaundice seeing as this is something rather serious I was left at least a day or two with no follow up call or appointment scheduled to assess the progress of my sons jaundice. I called and again the miserable reception told me someone should follow up it wasn't until the next day when I had my mom call on my behalf that we almost immediately got a call from the nurse. Dr. Ambroise is nice however she's just lacking intimate care to her patients.. I felt her first visit was rushed and while she did the general check up I just didn't feel like she was a doctor who cares. I say this because since then I have found a new pediatrician and this new doctor took her time with us and addressed all the dos and dont's as first time parents with a newborn baby. So my advice to any parents searching.. keep searching and I do hope kidswood reevaluates their staff and that you all consider you are handling children's lives! read more

Dr. Ambroise is very thorough, detailed and professional. She always educate me about my son's health. I love her and her team! read more

Dr Ambroise has been our daughter's pediatrician for 3 years. She has been more than wonderful and attentive. She was available when our daughter was hospitalized, she gets her in on the same day when needed, compassionate, caring, straightforward. Any time we call or need anything the office staff or Dr Ambroise assist us in a very timely manner. Dr Ambroise is the true definition of a wonderful Pediatrician. I drive over an hour for our daughter to see her and I always will. The office staff are always friendly, patient and accommodating. Thank You Kidswood! read more

The staff are so good with my daughter they make her feel safe and comfortable and the place is so clean and kid friendly. The doctor is so nice and never leaves you wondering with questions read more