To whom it may concern, 2-11-21013
Today 2-11-2013 from my phone I goggled toddler clothing in my area. I am brand new to the Perris area, as well as CALIFORNIA in general. I am trying to get familiar with what is near my home and find locations to shop and introduce my 2 year old to.
So with this application on my phone called "POYNT" a suggestion came up called Kids Town and only 2.8 miles from where I would be, so I called around 10:30 am to get more information about this Kids town ( if you were to look up kids town online it gives multiple suggestions i.e....kidstownplayandparty.com kidstownusa.com kidstowncenters.com (daycare) so I wanted to make sure via phone what your location was all about. The man who answered your phone this morning was extremely unprofessional as well as no etiquette for the phone nor customer service. He told me numerous times that I had the wrong number and that he was not a day care, I stated over and over that I don't have the wrong number and was NOT looking for day care ( being that I don't KNOW anyone here in Ca and that I am a stay at home MOM while my husband works ) I DO NOT NEED CHILD CARE!!! So he proceeded to talk over me and unfortunately hang up on me.... So I waited thinking maybe it was a LANGUAGE barrier, un fortunately that was not the case, he choose NOT To listen to a word I was saying because I called a second time and He answered and said this is RETAIL NO DAYCARE!!! DO NOT CALL AGAIN!!!!! I was hoping to get the point across I was NOT looking for day care and wanted to make sure of what Kids Town was about and what You all had to offer i.e. sizes , selection and brands. This saddens me because I find that customer service is no longer a priority, and that you had a potential customer, just trying to find out shops close and learn surroundings prior to driving for hours with a toddler. So thank you for ruining a potential customer! This was the career I had before being a mom (retail management: Store Manager and District Area Management for large companies over the last 12+ years) I find this situation EXTREMLEY DISGUSTING and RUDE
I was able to reach the BETTER BUSINESS BREAEU and report such horrible service! If I was the OWNER or MANAGEMET of this Kids Town I would be beyond embarrassed for who you have representing your image!! At the location of 2560 N Perris Blvd 951-943-2300
~Nichole read more