My kids have been going here for 10+ years and they have been fabulous with both my children. They…read moremake the kids feel comfortable and relaxed and the office is friendly and well decorated for children. Both Dr. Micaroni and Dr. Cognetto have treated them and have been wonderful and informative. The hygienists keep on schedule and its nice to be able to have both my children get their cleanings at the same time so we are in and out.

Both the owner and the staff are as rude and condescending as you could possibly believe…read more Unprofessional. I wouldn't recommend this business if it was the last on earth.

My kids go to little jaws big smiles. The staff and dentists have all been very professional and…read moregreat with kids, making them feel comfortable and helping them relax during their cleanings and examination. The waiting room is decorated nicely and so are the exam rooms.

Visited in March 2023. Pros: The hygienist that cleaned all…read more3 of my childrens' teeth was absolutely amazing. Cons: Business policies. They are "out of network" with all insurance providers and what this means is you will need to pay out of pocket at time of service. They will invoice insurance on your behalf, and you will get reimbursed by insurance. Beware that LJBS will invoice at the full cash rate not at the agreed upon contract rate. In our case the discrepancy between full cash rate vs agreed upon contract rate amounted to $250. So not only did I need to pay $650 out of pocket for 3 kids, for a normal run of the mill dental cleaning and check up, I was only reimbursed $400 from insurance. I've lived in 3 different countries, 7 cities - I've never come across a practice where you must pay out of pocket first. So if you're ok potentially being reimbursed less for a general service that is fully covered by insurance for basic needs, the hygienist is awesome.

I've been coming here with my children for nearly 3 years, and we love the practice! Not only are…read morethe office staff friendly and accommodating, but the dental assistants who do the cleanings are wonderfully patient with the very youngest patients, and those who have special needs such as my nearly adult son with severe autism. My kids actually look forward to going to see the dentist without being bribed by toys, etc. I especially enjoy scheduling our appointments to occur concurrently so we can get in and out in the minimum amount of time. The later hours maintained by this office also allow me to schedule even on school days without having to pull my children out of school early.

I came across something unbelievably annoying this morning...being punished for being a healthcare…read moreworker. I had a normal teeth cleaning scheduled for this morning. When I went in, they took my temperature and asked me if I had come in contact with any covid positive patients. I said, not in about three weeks but I am a nurse so I cannot guarantee. (My employer is listed on my file!) I work outside of the home and therefore the risk is there. I explained the use of PPE at my place of employment, and how there are better processes in place than most and definitely better than some Joe Schmo hanging out at wegmans without a mask. But don't you worry, she "respectfully declined" seeing me today because she just cannot be sure. Are you flipping kidding me?! How is anyone 100% sure?! Why don't they send these screening questions before we get to the door?! What's the moral of the story? If you want your teeth cleaned, answer the questions with a lie to make them feel better. I appreciate her respectfully declining because I will be respectfully taking my business elsewhere and respectfully letting everyone I come in contact with the absolute hypocrisy of this establishment. If you're afraid to work with the public, then maybe don't open?! CNY Family Dentistry...not a good choice. Side note-this was after I had to remind them REPEATEDLY to stop changing my appointments without asking me. I would get reminders of appointment changes all throughout the year and when I would have initially scheduled all three kids to go at once, I would end up spending three hours at the dentist office due to their poor scheduling abilities. Too bad the office staff is awful because Dr. Vignogna is nice. Too bad...

Amazing!!! The office is decorated so nicely for kids and has so many fun things for them to do…read morewhile they wait! My son had a bluey themed room with a tv above his head so it was more fun and inviting for him! The dentist and hygienist were so kind, accommodating, and so good with my son!! I was so nervous leading up to it but they were phenomenal! Highly highly recommend! I only wish they took adult patients!!

Here's an honest review of this dental practice. We had two appointments at this office. Our first…read morevisit in 2021 went great with Dr. Young. He was friendly, kind and patient. Even the hygienist was very kind and patient with our 5 year old child. Our child did not have any cavities or dental concerns so we scheduled a return visit for the following year. Our second visit was today and we had a horrible experience. We met with a different hygienist than before and she was rude, inpatient and made our child feel extremely uncomfortable with her remarks. Our child was nervous and started crying when the hygienist came in. Instead of being calm and patient, the hygienist told our child if she did not stop crying " Mommy would have to wait in the waiting room." Then she proceeded to call another hygienist in and told me to hold my child down so they could brush her teeth. I said, ABSOLUTELY NOT! If my child is nervous, why would I restrain her? That sounds very aggressive and abusive to me. I told the hygienist that we can cancel the appointment or try again another time. She walked us to the checkout area. As we were checking out I asked to schedule an appointment with Dr. Young ( the first doctor we saw). The secretary was nice and said she would do it, but before she could put the appointment in Dr. Michael B. Quigley came out and refused to let us reschedule our appointment. His exact words were " If your child cannot handle seeing different providers maybe you should go somewhere else to a smaller, more private practice." I said " Are you refusing us services? " He said " We are not going to reschedule you." He also proceeded to tell me he owns the practice. His racist undertone was disturbing to say the least. I would never go back there again. Dr. Michael B. Quigley and the hygienist we saw today owe our family an apology. The way they treated my child and I was unacceptable.

After losing a filling I went to this dentist to repair the lost filling that is causing me pain…read more After telling the dentist's helper who provided the lost filling, I believe he called the other dentist and took her side. He left me in the chair for neer and hour. I left, a short time later my phone rang,this dentist said he was glad I left. Pray you don't have shoty dental work done,they won't help you,I was told I'd never find a dentist that will help me now.

I took my kids for their first dental visit at Watertown Pediatric Dentistry today. I was very…read moreimpressed with the staff. They were very helpful and kind. They took time to explain everything to me and they were not pushy in the slightest at trying to fix issues that weren't there, as I have often experienced at other places. My kids had a great experience.