unreliable for advance bookings! I pre-booked a taxi to take…read moreme to an event, allowing over half an hour leeway for a 20 minute journey, just in case of delays. The taxi arrived 50 minutes late so I missed the event. When I complained, I was advised that when you make an advance booking, central taxis guarantee a taxi but not what time it will arrive!! (kinda defeats the point of booking a taxi in advance!) Not the service you would expect of a company that calls itself 'Edinburgh's most reliable taxi company'!

Waited a long time after ordering a taxi. Was told 5 minutes more 3 times. Uber worked a lot betterread more

An update to a previous review. We needed a taxi 4 times during a Saturday in August for the Fringe…read morefestival and the tattoo. We downloaded the app this time and booked all 4 via the app, two ahead of time, two for instant pick-up. The app was easy to use and the taxis arrived nicely on time.

We only used them once for a 2:30am ride from our hotel just off Princes Street to the airport. It…read morewas arranged by our hotel. We had always wanted to ride in one of these iconic cabs with the distinctive look! We were picked up on time, the driver was pleasant and helpful but thankfully, not talkative at that unholy hour, and we felt safe the whole time. There wasn't much traffic at 2:30am so we got to the airport in about 25 minutes. Our fare was £23 and we paid by credit card. Since we were leaving the UK, I emptied my wallet of all my coins and gave it to the driver. It came out to be about £5. I know they don't expect a tip but I didn't want to carry home any change and he was helping me out by accepting it. A great ride experience overall that I will readily repeat next time I'm in Edinburgh.

Got us to Edinburgh airport in great time for our flight to London. Was impressed.read more

Was great for the 6 of us to get to Glasgow Airport for a good price! Driver turned up a bit early…read morewhich was good because it was less stress for potentially missing the plane! He gave me a phone the day before to confirm too. Would recommend to anyone looking for a stress free way to get to the airport with lots of people and luggage!

From the owner: We offer a reliable, cost effective service for journeys; Glasgow Airport to and from Edinburgh,…read moreOban and Fort William. We offer a Free Meet and Greet service, complimentary bottles of water for each passenger, booking confirmation and frequent communication via SMS messaging and complimentary charging points for mobile phones within the vehicles.

We relied on Jim's service a lot over the few days we were there. Each driver we used was fantastic…read moreand personable and more than once went above and beyond their duty to ensure we got where we going on time and safely. Great service, came when they said they would, and vehicles were spotless.

Jim's picked us up on short notice from Gullane, Archer field, and Tantallon during our walking…read moretour of the region. GREAT SERVICE

I rarely use a car service when traveling, but this trip, we had a lot of luggage and knew it would…read morebe a struggle to get to the taxi stand after 14 hours of air travel. I chose Edinburgh Executive Carriages (ECC) because they were listed on the Edinburgh Airport Web site. I booked a driver from the airport to our hotel through the ECC Web site. The site requires you to submit your arrival date and time as well as the number of passengers and your preferred vehicle (sedan or van). According to the site, the company will contact you by e-mail with payment instructions if the timeslot is available. Having been through this sort of thing before, I was somewhat concerned about the length of time before I'd hear back. My concern was unnecessary since I received a reply within minutes with a link to worldpay to prepay the booking. We were going to be in Edinburgh for two weeks and had a lot of luggage, so I'd requested a van because I didn't think the sedan would have enough trunk space. There was some confusion on my part because the reply email specified a Mercedes as the vehicle. After a very quick back-and-forth series of emails, ECC confirmed that it was a V-class (van) with plenty of luggage space and we'd be fine. Whole point of sharing these details is to illustrate how refreshingly quick ECC is with email communicate. 5-stars for communication. I'd been to the Edinburgh airport only once before and since I couldn't find any details on international pick-ups with ECC (they go into detail about their planeside pickup, but that's only for UK travel), I had some uncertainty about where we'd meet our driver. We found him immediately upon exit from the Customs area. He introduced himself took my wife's bags as well as some of mine and led us out the door to the van, which was maybe 100 feet from the airport exit. The van was the most comfortable van I'd ever sat in and had no problem holding all of our bags (including our carry-ons) in the back. Our driver was quite personable and during the 15-20 minute drive to our hotel, we had a pleasant conversation. He seemed genuinely happy that we were visiting Scotland and made us feel welcome from the start. When we arrived at the hotel, he unloaded our bags and helped us inside to the desk where we parted ways. I have zero complaints about ECC, their staff, or the driver. On the contrary it was a great experience and the next time I need transportation from the Edinburgh Airport, I won't hesitate to use Edinburgh Executive Carriages.

From the owner: Chauffeured Transfers, Executive Travel, Airport Transfer serviceread more

Great company good banter speedy pick up..read more

I recently used Midlothian Taxi Company for a pickup after a family wedding and was very impressed…read more The driver was punctual, actually he arrived slightly earlier than planned which was good. The car was clean, the service was 1st class, the driver friendly and professional. I would highly recommend them for anyone needing a reliable taxi service in Midlothian. Many thanks, Derek.

From the owner: Local taxi service covering all area of Midlothian.Edinburgh Airport from £25read more

I heard about West End Cabs from a local friend staying at the Lindisfarne Island. The owner Martin…read morehelped me organize a pick up for my trip to the area to do some archaeology. While my original booking became untenable due to a car service in London missing a connection with me, Martin was very helpful in getting me booked with another taxi and then came through when it was time to leave the island (which is tricky due to tides and a causeway). KUDOS to Martin and West End Cabs, my highest compliments!

From Edinburgh, we took a train to Berwick-Upon-tweed. From there we happened to get cab driver,…read moreMartin, who took us to Bamburgh Castle in Northumbria, England. At the end of the castle tour, my sister became extremely unwell and we called Martin back to pick us up. At the time, we thought he would just take us back to the bus station. However, he agreed he would take us all the way back to Edinburgh (and he hauled a$$)!! He went out of his way to help us and we greatly appreciate him! He literally was a God send for us that day. I don't think any other cab driver would have done that. THAT will forever be a day we won't forget from our vacation!