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    Kickstand Fix

    5.0 (5 reviews)
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    Services - Kickstand Fix

    Bike repair and maintenance

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    2 years ago

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    1 year ago

    Always great service and very quick turnaround. Great local shop for bikes and boards

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    Pedal

    Pedal

    (125 reviews)

    $$

    In July I had a new rear hub installed on my bike. I rode until Oct 4 (a few times in the rain)…read more on Oct 5 I tore everything in my shoulder and couldn't ride. My bike sat in the garage until I was able to ride again in March. I pulled the bike out and the rear wheel wouldn't spin. I took it to the shop who did the work (C3 outside of Golden)- the tore it apart and found the hub seal had failed (their words). he tried to rebuild it but couldn't, it was totally corroded. He told me they'd send it to Shimano to warranty but that they doubted they would?! He said it would be at least a few weeks, and Shimano would blame the user for not maintaining it properly. I have had great service in the past at Pedal bike shop so took it to them - with the receipt from the purchase in july. They kept the bike and were doing the same thing as C3. They were denied but fought with Shimano on my behalf and they finally agreed to warranty the hub because the seal had indeed failed. They did the work and I got my bike back. A week after getting my bike, I got a call from the mechanic at C3 who told me - as expected - that Shimano denied the warranty claiming it was 'misuse'???! what.. 2 months? I can't ride my bike and get it wet? how did the water get in the hub? from abuse or misuse?? Replace in July and ridden just over 2 months? When I told him that I'd already gotten my bike back and it had been fully warranted by Shimao (because of the diligence of the Pedal staff), he went silent. He just said, "I'm glad you got your bike back". Why would I go anywhere but Pedal? Clearly, they strive to make things right for their customers - they don't just roll over and say they can't do anything. Pedal is the BEST!!! I had always been a Shimano guy - I couldn't be more disappointed in them and will be writing them a letter.

    Every time I have used this bike show for service, there is a problem with my bike when I get it…read moreback. When I have tried to get help, the shop has acted like they're doing me a favor for fixing the problems they caused. The company tried to call me out for writing a bad review on another platform when I had yet another problem with the bike they sold me. They were condescending and told me I was wrong, my charger isn't a charger issue. They have never once offered an apology for any of the incidents they have caused. I purchased two bikes here but I will never visit again, particularly after being treated like dirt by their service lead They need service industry training for sales and support.

    Kickstand Fix - bikes - Updated May 2026

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