Don't waste your money here....walk next door to Mellow Mushroom and have a great meal. The food at this place is mediocre at best. Service was slow and the waitress we had looked like she was high. When she brought the food out, she asked us if we needed boxes! WTF? Pizza was greasy and the cheese steak was lousy. read more

If there's any way I could give a negative four star, I would. We arrived yesterday Evening a little after 9 and from the beginning this went downhill. Our waitress screwed up 4 of the 5 meals that were ordered mass step our drink order and when we asked for the manager to try to straighten it out, Sean Banks was the rudest most arrogant food service "Professional " that I have ever encountered. He not only argued with us about what his waiters did he vehemently denied any wrong doing and told us that the customer isn't always right even though he admitted that the waiters could have made a mistake. Mind you are total bill was close to $350 we were not looking for any huge discounts or anything else we started out trying to explain what it happened and what went wrong and he instantly went on the defense and started arguing with us. I'm not Going to go into how embarrassed this makes me being the father of an accredited chef along with my girlfriend who Son is an accredited chef. Needless to say this restaurant nor any other place of business I may go into that Mr. Banks may operate Will ever have to see money from me again. read more

I used to like this place until last year when I wanted to have my son's birthday party there and they would not accommodate a section. They said it would interfere with the Sunday football times for the customers. I was terribly disappointed in this sorry excuse. They could have came up with a better excuse. I was shocked that they would not do this. I do remember one year for my birthday they saved a section for my birthday and that's why I didn't understand why they wouldn't this time. So I give all the thanks to O'Charley's because they accommodated my son's birthday party. It was wonderful and O'Charley's really care about all customers and not just some certain class of customers. That's why I do not go to Kickback Jack's because of this and I have had people ask me where to have a birthday party and I tell them O'Charley's and do not bother calling Kickback Jack's because they only cater to a certain class of customers. So this is my review with thumbs down! Tina Dula Wednesday June 27, 2018 read more

Amazing food and great service! The menu has a wide selection of choices! I have no complaints!

If it was possible to rate this zero stars, I would. 2 to 3 times a month, our company has an employee night out with their spouses, partners or a guest. We usually have approx. 25 to 30 people and our bill ranges between $800 and $1200 depending on the place we go. About 2 months ago, I arrived at Kickback Jacks around 5:15pm, along with about 6 of our employees. I told them we had 25 people coming. Was asked if we called ahead and said yes, but was told we couldn't make a reservation. She proceeds to tell me that they can't sit us until 1/2 our party was here. I explained to her that many of our employees have to go home first and get their spouses. I told her again that we are have a guaranteed 25 people bit many cannot get here until 6pm. We wanted to start drinking and having appetizers at our table now. She got the manager.....I believe an Asian gentlemen and he also said no table until 1/2 are there. I explained that we do these get togethers several times a month and spend lots of money on them. He said he still couldn't do it. I then told him fine, we will cross over to Mellow Mushroom where we have always been welcome at and are sitted whether we have 1 person or all 25! The manager than said that he was sorry and really wanted to earn our business. As I turned to walk away I told him that I really didn't think so. Mellow Mushroom took us on short notice that night and cashed in for $1300! Kickback Jacks loss. Note....I am the owner of our company and believe me, I have told this to many people and told them not to go there for their employees functions! read more

After seeing the place opening where Tripp's was and knowing it's owned by the same business I figured I'd give it a chance since Tripp's was good several years ago. After waiting to be seated we waited 15 minutes to see our waitress(Brittani), who seemed annoyed to have to even look in our direction. She took our drink order and order for wings, never saw her again for half a hour (another waitress brought us our drinks and wings eventually). The wings were good, same with most of the food so the kitchen did a decent job. Our waitress eventually came back and took our order, and that's the last we saw of her until our food was already eaten. It took 15 minutes or so to get our food, which really is decent as busy as they are. I got my steak and my date got her burger, still no salads though. After starting our food our salads came out around 5 minutes after the rest of the food, which I'm pretty sure is the waitress again as many have to make salads themself at many restaurants. All in all the food was decent, came out at wrong times due to our waitress, and if I could give her a score I'm pretty sure it would be negative 20 or so. Although the one that did the table next to us seemed nice, and even took our dishes and refilled our drinks when she had seen mine empty for about 20 minutes. Not impressed with the service and okish food. So I see no reason to come back. read more

This is the greatest restaurant in all of Hickory, NC! I eat here all the time. Great place to get wings, burgers, steak, nachos, pizza, you name it. The waiters/waitresses are always prompt and make sure you have everything you need. They come to check on you quite a bit. It's also a great place to watch sports! If you love sports and good food, you should kick back at Kickback Jack's! read more

our family ate at k b jacks yesterday.......the atmosphere was good,,, the service was just fine..... the food was decent...........but everyone who ordered the fries,,,,,,, left them on the plates...... they are all burned ,,, and tasted burned also............when we asked about that......... the responce was,,,, but they are what we call,,,, world class fries............ well,,,, it must be a third world nation you are talking about........... they are deffinately not eatable..............may i suggets ,, you go visit the hwy. 55 grill in conover,,,and eat some of the best fries you will ever see,, or taste.............. we always have fries with our ,meals.....we hope someone with authority picks up the ball on this one.....and makes the change for the good,,,,,,,,,,,,,,,,,rob read more

Tried to get reservations for 15 people from work. We were told that we would have to come in and purchase 500 dollar gift certificate and spend that much money. Never heard that one before...oh well we went elsewhere. read more

The food here is great but the service is horrible. Today I had to leave because I could not get a server, everyone was just standing around doing nothing. I set a timer on my phone and after 15 minutes I just got up and left. read more

Here for business and stopped at Kickback Jack's after work. We sat at the bar and the service was very good. Wednesday night is $3 draft night and they have a wide selection. I had the grilled wings - the only reason I gave four stars. They weren't bad, and the flavor was good, but they weren't the best I've ever eaten. Good atmosphere for unwinding and catching up with friends. read more

Horrible service. I don't think I've ever experienced such bad service at a restaurant before. The management was rude to our group, the waitress was very forgetful, and getting our food was a joke. I had been excited to try a new place, but I will never be back, and I'm pretty sure everyone else in our group feels the same way. read more

Server, I believe Marissa was great. Food wasn't the cheapest but want the most expensive in comparison either. Wings were actually pretty decent. But the server is what made the visit. read more

We walk in for dinner. There's girls standing at the hostess station having a chat session. They looked at us and went back to talking. I waited a few minutes and finally went to them and told them we wanted to eat. One girl finally said ok. I decided I didn't want to give them my money and left. Won't go back. Keep your silly girls. read more

if you want to have your day ruined- go here. they don't want your business. no one has a clue what's going on and the most unaccomodating staff in the world. gave this place a third try after having previously walked out twice. it was 4 of us and possibly 8 or so more but were told they couldn't seat us til they had an exact number. granted this was at 8pm and 90% of the restaurant was empty. walked to the bar for a beer(only 2 ppl were sitting there but entire bar had old napkins and food laying around on it- filthy), showed ID, was told I would not be served Bc of a chip on the bottom corner less than half the size of a dime. this was the last straw. rudest people I've ever encountered. our party was going to spend at least $400. once again this wasn't the first time here with this experience. strike 3. read more

No stars would be the best I would give. this was a waste of money never will I go back. For started we got the tailgator appetizers chicken strips breading was over cooked and tasted burnt. Cheese sticks were blah I had tasted better cheese sticks from the frozen isle at the market. Fried pickles and the stuffed jalapeños were decent. For the main course I ordered steak and ribs I asked for my steak medium well ..got it well done..steak was super dry no pink in it . The fries are ugly and salty looked like they were reheated. ribs were nothing to be impressed about ended up taking 3/4 of my meal home because I couldn't stand eating it. The left overs will probably end up in the trash as I can't even imagine how bad they will taste reheated. The star is for the mediocre service. read more

Ate there last night and they did have an attentive staff, but that where it ends. I ordered a Maker's Mark on the rocks and was served A lesser bourbon. I immediately told the server that the color was wrong and that it was probably Jack. She brought the manager over which wasn't helpful. Their hottest wings were Habanero bbq, they barely had any burn. I barely felt the heat on my lips. The Caesar salad was ok at best. I'll never go back after this experience. read more

If your looking for a place to go have some cold ones and watch the game its a cool place to chill. The food is just okay. I do like the atmosphere...waitresses and bartenders are friendly. read more

Do not waste your time or money. THEY DONT CARE ! Bartenders that argue with you and a mgr that couldn't care less. We've always gone as a group and we're all done with this place.....Hope it closes soon and something good opens there. read more

A few days ago a family member of mine had a surprise birthday party for her mother. She went around 5:45 to reserve a space for 20 people. She spoke to the manager and was told that they would have to have at least half of the party there to get a space for that many people. We waited for almost 2 hrs to be seated they kept saying that their were people in front of us. I just want to know how when we were there since 5:45. Our waiter was ok. I didn't appreciate how the waitress threw the cup coasters at us. The food was alright. the service was so terrible. I much rather go to Buffalo Wild Wings or Hooters. I know for a fact that I will get treated so much better. For terrible service you can go to Kickback Jacks. read more

The fries were a good appetizers, but the rest of the meal was a bust. My wife said her burger was sorry, and of poor quality,.and the grilled chicken sandwich had lots of taste but didn't even fill the bun. There was way too often much lettuce and tomato to compensate for the lack of chicken. Beer specials were not that special. $4.00 23oz beers, not horrible but not good. Lots of tvs for game watching and a good atmosphere. read more

Awful Experience! Went to Hickory, NC restuarant for a night of family fun and watching football. Thirteen of us (10 adults 3 kids). We always go here to watch football. Appetizers were delicious but our main entrees were cold. All 13 of us. It took a long time for us to get our food. When we asked to talk with the manager, the manager didn't want to come. The waitresses tried to order us new food but we were done and ready to leave. When the manager finally did come, she acted like we were wrong and how could our food be cold. She said she would go and check on the kitchen and get back with us. She never came back. She sent the waitresses to give us free kids meals on our next visit. We didn't want free food we just wanted to pay our bill and leave. We rejected the kids meals because we knew at that point we were not coming back. The waitresses took forever (45+ minutes) to get our bills straight when we told them up front when they were taking our order who was on which check. After waiting 45 minutes and 3 tries of getting our bill wrong, my brother in law went to find the manager. We asked her to step in to help the waitresses and she stated she didn't know they were having trouble. The other manager on duty came up and was very rude. We tried to explain our experience to him and he was having nothing to do with it. He basically stated and I quote, "The patrons at this restuarant are never right." That was it! I was done. Paid our bill (which was still wrong) and left. I was done with the insults and non-caring rudeness from the staff. We will not be going back! read more

Terrible. Ordered the "Pan Seared Salmon". It came out really pink, like unnaturally pink, hard, not flaky like a good salmon should be. Took 2 bites and it tasted funny and waxy. Called the waitress over to return it for something else. Took forever, in the interim I ended up in the restroom vomiting, I was not sick before I came. My husband told the waitress who told the "manager", a person we never saw. She had to get him to remove the food charge. You would think if a customer complained the salmon was the "worst I had ever tasted" and then told him that it made a customer sick, they would have at least tried to come out and speak to us. But what can I expect from a place that was allowing a younger gentleman drop the "F" bomb over and over and stand and yell at the TV during a Clemson game. I understand this is a sports bar, but there are families and kids there as well. This was my first ever time eating at a Kick Back Jacks ever and it will be my last. read more