Last night my husband and I were traveling I26E about two hours from our home in Goose Creek when a semi-truck's tire blew and we ran over it causing half our front bumper to be torn off and steam or smoke was also coming out from the hood when we pulled off at the next exit to check out the car. Our insurance company arranged for Kibler's to come pick up our car and take it to their storage lot.
Meanwhile at one o'clock in the morning, with all rental car offices closed, and no way to get home, our dog sitter had left the house 6 hours prior, and every one we knew that could/would come get us was asleep and we couldn't wake. We did manage to wake a neighbor to let our dogs out so the plan when their driver, Corey, arrived (within the ETA I had received) was to ask him to drop us off at the nearest and cheapest hotel, 6 miles away. He said no problem and waited patiently as we prepared a quick overnight bag so that we didn't have to take the huge suitcase from what was the end of a two week road trip from SC to TX and CO then back.
We were shaken, upset, and exhausted; all we wanted was to come home and sleep in our own bed and love on our dogs. After we got loaded into the cab of his truck, Corey stopped and looked at us and sat and thought about it a second and then offered to take us all the way home, two hours away... when he had already worked a full day and could have been done with us in 30 minutes and fully satisfied his obligation. We hadn't told Corey our story, he just read it on our faces and made a gracious offer. We didn't have the $60 bucks the hotel was going to cost after a 2 week on-a-tight-budget vacation much less whatever it was going to cost to accomplish that (we didn't even ask) and while appreciative of the offer, we declined. So he called our insurance company (USAA, best in the world) for us to find out if they would pay for it. He waited 15 minutes on the phone while they got a supervisor to approve it and then he safely drove us and our car home. Where we not only desperately wanted to be, but where it will be easier to deal with the insurance and car repairs.
I could not be more thankful or impressed with Kibler's and highly recommend them. Thanks again guys I could not be more thankful! read more