Had a wonderful manicure and pedicure with Lana and Jasmine! They were both so professional,…read moreattentive, and welcoming. My nails turned out beautiful, and the whole experience was relaxing and enjoyable. Highly recommend Lana and Jasmine for a fabulous manicure and pedicure!

I came in on a walk in and was luck to get Lana who was very attentive to detail and made sure I…read morewas taken care of :) Thanks Lana!

I've been coming to Winchester for the past couple of years, and I can honestly say this place is…read moreabout so much more than nails. There were times I walked in here when I was down, struggling, and honestly going through some of the hardest seasons of my life. What stood out to me was that I was never treated like just another customer. They never nickel and dimed me, never made me feel less than, and always treated me with genuine respect and kindness. Two years later, my life looks completely different. I have a job now, I'm rebuilding, and a big part of that encouragement came from the people here who believed in me and reminded me to keep going. That's what makes this place special. It's not just about getting your nails done. It's about the people behind the business. It's about having a place where you feel welcomed, valued, and cared about. You can find good nail shops anywhere, but finding people with heart is rare. Thank you for being part of my journey and for showing me kindness when I needed it most.

Tu is your girl to go. She's always very detailed and knows what I like!…read more Thank you! Usually so quick as well.

I was serviced by Anh (or Anne?) and had such a great experience. She was extremely kind, patient,…read moreand clearly very talented. She gave me exactly what I wanted and double-checked throughout the appointment to make sure I was happy with the color and shape. I asked for a short, natural ombré so that it would still look good and natural as my nails grow out (was a day short of my due date so knew I needed a style that will grow out well). She absolutely nailed it (ba dum tss). The photo was taken almost two weeks after my appointment, and my nails still look great. I'm really happy with how they turned out and would definitely come back!

My life is so so so far away from perfect ... but my nails are . Period…read more I've been going to this nail salon for awhile now and they just never disappoint. Linh always gives me fabulous service and I always leave feeling so fresh.

Went today for the second time now with my daughter and we both had a great time. It's her first…read moretime and they made her feel very happy and comfortable. For me I usually get a french tip but Amy suggested to do the ombre nails and I'm glad I said yes! I really love my nails and we can't wait to go back. Highly recommend!

TL;DR: My big toes were messed up 3x and instead of taking accountability, the owner blamed me for…read morechoosing regular polish--a service she provides. No refund, no solution, and deeply unprofessional behavior. *~~ Service Overview & Pricing I booked a same-day appointment that the owner accepted. I requested: * #108 Gelixir purple gel polish + acrylic fill manicure * #108 Gelixir purple regular polish + basic pedicure The owner upsold heavily throughout. I even let her do extra work on my pinkies to build rapport. Total: $81 Tip: $15 (tipped before the service was completed) She opened the shop ~5 min late despite accepting my 9:30 AM appointment, & complained aloud, setting the tone for our session. *~~ Where Everything Went Wrong 1. First Mistake Toe spacers were applied after polishing but before the paint was dry, immediately smudging the big toe. 2. Second Attempt They only partially removed the polish to "fix" it. Because the initial coats weren't fully removed, the application was thick and uneven. After 40 minutes of "drying," the nail dented and the texture caught the lip of my shoe, scratching again. I told them I still had time if they wanted to properly redo it. 3. Third Attempt A kind staff member accidentally damaged the other big toe while helping me into disposable sandals. At this point, my toes had been ruined three separate times--all due to staff actions. *~~ The Owner's Response When I asked if they could use gel on the big toes (since the mistakes were theirs), the owner refused and claimed: 1. The colors "wouldn't match." 2. Gel and regular polish can't match--despite the Gelixir palette offering both and my manicure proving otherwise. 3. That because I chose regular polish, the outcome was my fault. She repeated this many times. 4. That regular polish takes "hours to dry in cold weather," something she never mentioned and is simply not true. By then I had been there from 9:30 AM to 12:20 PM, and the pedicure was the first service we started. *~~ Escalation & Unprofessional Conduct When I calmly asked for a reasonable fix (or at least accountability for my time), the owner became rude, defensive, and dismissive. She offered: * No refund * No partial refund * No refund of my tip * No solution She repeatedly told me I could "leave if I didn't like it" while her staff was trying to help me with bare toes. Instead of accountability, she lectured me with constant "you" statements and kept shifting blame. I stayed polite and attempted to de-escalate, but she kept escalating. My friend who was with me also felt the owner was short, judgmental, and rude from the beginning. As a Filipina, I'm familiar with cultural bluntness--this wasn't bluntness. This was aggressiveness and unprofessionalism. *~~ Service Quality & Safety Concerns * They used a pumice scrubber on my inner ankle bone, leaving raw skin and micro-cuts. * The owner drilled harshly on the sides and cuticle area during my fill, causing irritation and cuts. When I said "ow," she told me I "needed lotion." (I regularly moisturize; the issue was her technique.) * During upselling for designs/gems, she asked about two fingers. When I agreed, she worked on the wrong fingers, insisted I said "all," and did the same thing to my friend. * Despite her picking my friend's shade, she acted annoyed when we asked to see it on one toe. Odd behavior throughout--there's truly no winning with her. *~~ Final Thoughts Based on quality alone, this could have been a 2-star experience. But the owner's behavior makes it a 0-star experience. Earlier, she told me her business struggles with retention but has some regulars. Now I understand why. The recurring reviews about poor customer service suddenly make complete sense. Even her responses to negative reviews show the same pattern--confrontational, defensive, and unwilling to take responsibility. It's impossible to relax when the owner is hostile, unaccountable, and provides no customer care. This was my first time going (only to accommodate my friend's work schedule) because in theory the 9:30 AM start time is competitive. But honestly, you're better off walking one minute over to Winchester Nails, which is actually my regular spot. I'll never cheat on them again.

Great pedicure options with hot stones, wax wraps, etc. Tina was the best! Very relaxing.read more

My pedicure was pure relaxation. Tina provided the best service!! Recommend the coleman spot.read more

Got my eyebrows threaded and trimmed along with upper lip. Highly recommend! Worker was nice and…read morequick with it. My eyebrows turned out wonderful!

I used to come here regularly and had always appreciated their eyebrow threading, but unfortunately…read moremy most recent experience has made me decide not to return. I had a loyalty card that was one stamp away from earning a free eyebrow threading. During one of my visits, I asked for my stamp and was told by the gentleman working there that they no longer used the physical stamps and had moved everything into their system. He told me that all I would need to do for future visits was provide my phone number. He specifically asked me for my loyalty card, and I handed it to him because I trusted that he was transferring my existing stamps into their system. When I returned for another eyebrow threading and provided my phone number, there was no record of my previous stamps. I was then told that they had no proof of the stamps and could only give me the one stamp for that current visit. What really disappointed me was that I had physically handed my loyalty card to an employee after being told that my stamps would be entered into the system. If I had known my previous stamps would not be honored, I obviously would have kept the card as proof. At this point, it's not about the free eyebrow threading itself. It's about being given specific information by an employee, trusting what I was told, and then being left with no way to recover the loyalty stamps I had earned. I feel that my card and loyalty should have been respected, especially since I was a returning customer. Unfortunately, because of this experience and the way the situation was handled, I no longer feel comfortable returning. I hope the business takes this as an opportunity to make sure employees are properly communicating changes to the loyalty program and that customers' previously earned rewards are honored.

Great for builder gel! Really good scheduling and accepted walk ins! Very polite and cleanread more

I always get regular polish on my toes and it lasts almost a month even with going to the beach etc…read morebut here they chipped within 2 days and I wasn't even at the beach yet. As for my gel manicure that started chipping and lifting much sooner than other salons :/ the customer service was nice though!

Came here 3 weeks ago for a gel mani and pedi. My tech was really nice and did a great job! I love…read morethe color I got and the style is magnetic cat eye! The staff overall are very kind. While I was here, an elderly lady was getting out of the car with the assistance of a man with her and one of the ladies here went out to help her get up onto the curb then into the salon and into the pedicure chair. She was a taking small steps and def needed the help. The only downside would be the parking. They're in a small lot with other stores and parking fills up very quickly!

Avoid this place if you value your time…read more I had a 10:30 AM appointment for a manicure and pedicure and arrived on time. There was only one nail tech working, another customer already waiting, and no one even bothered to check my appointment. I was just asked what I wanted and told to sit down. That alone told me everything. I waited about 15 minutes before being seen. The pedicure itself was fine, but while I was sitting there, more and more people kept coming in even though existing clients were not finished. It was obvious they were overbooking. After my pedicure, which was not even completed since my toes were not painted yet, I was told to wait another 25 minutes. At that point it was already close to noon. I left briefly to grab coffee and came back at 12:35 PM. They still were not ready. I ended up waiting about an hour, not the 25 minutes I was told. My 10:30 AM appointment did not end until 2:00 PM. That is 3.5 hours. I even told them to skip painting my nails just so I could leave sooner, and it still took that long. At checkout, I said I would not be paying full price due to the excessive wait. One staff member was apologetic, but another stepped in and insisted I pay full price, clearly annoyed that I even asked for a discount. Only after pushing back did they take 10 dollars off. I paid 105 dollars for a 3.5 hour appointment that was not even fully completed. This place is disorganized, overbooks aggressively, and does not respect customers' time. A 10 dollar discount for this experience is honestly insulting. Would not come back. Would not recommend.

Tracy is literally the nicest person on earth. I love her to bits and pieces. Excellent care when…read moregetting mani and pedi. And she does facials too. Love the small, peaceful and cozy vibes. She didn't charge as much as bigger places and still is able to provide all the services. You should definitely support this queen who is kind and amazing!

Tracy is amazing, the salon is relaxing and has peaceful music and vibes. If you are looking for a…read moresalon that is more intimate, just you and her I would highly recommend!! The pedicures always look phenomenal and are so well done. I never have any issues! I have gotten my nails done as well and they have always looked great. It is easy to book an appointment, as she is very flexible and responds very quickly. She also send you a text reminding you of your appointment the day before which is nice with a busy schedule!

Went in to get gel pedicure and regular manicure. Possibly the worst manicure I have ever had. She…read moreused a really coarse file so the edges of nails are really jagged and rough. My cuticles do not look like I just got a manicure... Basic pedicure was done with hand soap, he cut my toe while removing the old gel. Cuticles don't look great. The salon did not look clean. There were cut nails and nail/polish dust all over. Really uncomfortable experience. Had higher hopes since the reviews were good. Bummer. Edit: the file used to remove the gel polish was not the issue. After they cut the nails, they filed them so poorly so that the edges of nails were jagged and snagging on everything. Never after removing gel has this been an issue.

I recently moved to San Jose and looking for a decent nails place. I called around and found this…read moreplace. I did powder dip $48 and regular pedicure $35. The price was affordable and they provided good quality nails services. Both Christina and Kevin were skillful and friendly. As soon as I arrived, Christina offered me water. I was satisfied with the quality and workmanship of the nails. They have many great selections of colors. The salon was small but cozy and organized. I will be coming back to do my nails.