Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

We contacted All City for an emergency repair and we were immediately put in contact with Sergio…read moreC., the plumber that rapidly came out to help. Although he was unable to fix the emergent issue because the leak was from the fire suppression system (a specialized license is required to fix that), he found a major problem in our front yard with the water lines and pressure regulator. He took the time to kindly explain the severity of the issue and we soon scheduled for the repairs to be done. His work is at the level of high craftsmanship and he guided us through the decisions regarding the scope of the work. We will absolutely request him for future projects and recommend him and All City for your repairs.

The prices are reasonable and there was quality fast service. The technician was very polite and…read morefriendly.

I had a problem with my AC. It wasn't working so we called diamond air…read more Very fast service. They arrived the same day. Very organized. They came when they said they would. Communication was great -took pictures and explained problems. No upsell. Great price. Technicians were nice and professional. Tested my ac to make sure it worked. Definitely will use them again!

I had my furnace, AC unit and ducting all replaced. The team was nice and professional. The work…read morethey did was great. Price seemed very reasonable.

The company is excellent. When my AC went out, I was in a tough situation, and they scheduled a…read moresame-day appointment right away. I even called back to see if they could come earlier, and they did their best to accommodate me. The technician they sent, Brandon, was incredibly helpful and considerate. He explained everything clearly as he worked, which I really appreciated. This is also the same company that installed and continues to maintain my unit, and they've always been professional and customer-friendly. I highly recommend them to anyone in need of AC service.

Edgar Valenzuela came out for a complimentary service, in less than 5 min he was able to deduce…read morethat we needed $3500 worth of parts and labor before the compressor went out and we had to replace the whole unit. Mind you, we just bought this AC unit within the last 5 years. Literally the next day the air started blowing hot...now we're wondering what Edgar did during his "inspection". We have to call out our home warranty cause we're definitely not going to have this place fix anything! Suggest watching them during the inspection process

I got several quotes for new heating and ac. These guys were well priced and gave a lot of info on…read morewhich systems would give tax rebates. I decided to go with them and I am so glad I did. They went above and beyond. They installed my new heater and ac. Plus they made it level for the ac to sit on without adding more cost. And they helped me with my whole house fan shutter that I couldn't get to fit. They were nice and professional and I really appreciate the work they did. I will definitely be using them in the future for all my ac and heating needs. Thank you!

We were recently faced with the harsh reality that our original 24 year old A/C needed replacing…read more With that I began my search for a reputable company in my area. I saw all the amazing 5 star reviews for True Blue and noticed a common theme. Honest, fair, professional, informative, nice, competitive pricing. All 100+ very positive reviews and not a single negative review. As we all know, that's essentially nonexistent when dealing with the public in any capacity, particularly when it comes to the HVAC service industry. I gave them a call to schedule an estimate. Lisa answered and was amazing with accommodating my schedule and with all subsequent correspondence. Shane came out a couple days later, educated me on the new systems, patiently answered all my questions and took his time explaining in detail my options (I ended up going with the Bosch/heat pump. Quietest compressor I've ever witnessed). Shane sent over a quote that was less than another quote I had received and with many more upgraded options including a $2K federal tax credit. Much more overall value for my money. Shane's crew (Kevin, Rudy & Brandon) came out on the scheduled date and time and handled business to perfection. Removed my old stuff, installed the new equipment and made sure everything was working flawlessly before leaving that same day. The enter process was seamless. Like so many others, I can't recommend Shane and True Blue Heating & Air Conditioning enough for anyone looking to replace their HVAC system. There aren't many small, family owned businesses like this one any more.

We recently had my HVAC system serviced, and I couldn't be more satisfied with the experience. From…read morethe initial scheduling with Cris Dulay to the inspection, everything was handled professionally and efficiently. The technician arrived on time, explained the issue clearly, and walked us through the recommended solutions without any pressure. What really stood out was the attention to detail.They focused on what actually needed to be fixed. The work was completed quickly,(Jacob Law, Christopher Gonzales) and my system has been running smoothly. Customer service was excellent, friendly, responsive, and knowledgeable. I would definitely recommend this HVAC service to anyone looking for reliable and professional service.

This morning we had our AC Unit inspection, our technician Cris Dulay arrived, on time and ready to…read morework. He immediately got to work inspected our unit, washed the outside unit, changed the filter, and did a complete inspection. All was clear, and we are ready for the change in season. I was pleased to see he also sent us recommendations for features to protect and enhance our air conditioning unit. No sales pressure, no big presentation on the features, just the facts. These recommendations were also added to our service invoice for our review. Cris was clean, presented himself well for the company, and was very pleasant mannered. Great Job!

I have been with Fire-N- Ice for many years. Thanks to them my A/C and Heating work flaw less…read more Their professional maintenance of system provides comfortable and worry free service throughout the year. Thank you Fire-N-Ice. Raj K

From start to finish I had a great experience repairing my A/C and Heating HVAC residential system…read more The Service Tech was professional, on time and had great communication. The work was done quick and correct. The bill payment system was a piece of cake and we were able to do everything directly from our cell phone via a texed link. We are very happy and would use Fire & Ice again.

Great experience with Angel! I contacted him for a routine…read moreAC maintenance and he responded very quickly and was able to set up an appointment the next day. Angel was very professional and transparent with his work. He pointed out several things with my system and gave me many tips as he went. I appreciate his timeliness and his great knowledge with HVAC systems. His price was very reasonable and we discussed future projects for my home as well, and he was not pushy at all with trying to see other services. Will definitely be using Angel for all my HVAC needs in the future!

Reached out to them about serving my unit and was told they were booked the next 2 weeks which I…read moreunderstand. Was asked to provide contact info so they could reach out to me so I did. Well fews weeks later still nothing. I've used them a few times and have always had good communication but not this time. Very disappointed.

Chris gave me a very reasonable price and did an excellent job. Very friendly and very reliableread more

I am very pleased with Chris and his fast response on Yelp when I inquired about my homes central…read moreair not working. This was truly an emergency to my family and I, since it's summer and it was 99 degrees inside my home. Chris responded quickly and in less than 30 min he was at my door. Chris explained to me what was wrong with the ac and fixed the problem. Despite being an emergency, the price for the repair was very reasonable. Will definitely call this company again. Highly recommend!!! Thank you Chris!!!!!!

LIFE SAVERS!!! Upfront and straightforward. From the moment I first called Goldbaums Air…read moreConditioning & Heating I had the best service. I spoke with Barbara and I let her know my situation that I had two mini split units that needed a deep cleaning ASAP because I noticed mold was inside the units. Barbara confirmed with the technician and was able to set up appointment for same day with a small waiting window from 2pm-4pm! Other companies were giving me long waiting windows on when they might show up. I also love that she was able to give me an upfront price on servicing my two units!! Daniel and Eric were the two technicians that came out to service my units. Daniel was very knowledgeable, helpful, and kind. I explained the situation with the units and he was confident that he would fix the situation. Before he started, he let me know what he was going to do to deep clean the units and remove the mold and gave me another option just in case it didn't work. His confidence put me at ease as I was stressing so much about this mold situation. Daniel and Eric were very professional and we were able to get the job done and had my units looking brand new! They made sure there was no mess left behind and the areas that they serviced were clean. They showed up on time and actually a couple minutes early, which was a great surprise. I appreciate that they wore shoe coverings when working inside my house. I didn't even have to tell them or ask them. They already had the coverings and put them on before they even walked in. Overall, it was a fantastic experience and would definitely recommend to anyone needing service! Thank you for all your help and taking care of this stressful situation!

My A/C compressor just stopped, I contacted Goldbaums and they sent out 2 service technicians. They…read morewere so friendly and respectful. Before entering the house they put on booties( impressive), they quickly diagnosed the issue and fixed it within 10 minutes!! They suggested in the near future I replace the motor, no high pressure sales !! I will definitely use Goldbaum in the future and refer them to everyone!!