KFC and Deliveroo ! Total disgrace! So, if I walked into KFC Wimbledon and ordered a Bargain Bucket or a Family Feast Bucket it would come with x number of pieces of chicken and FRIES and 2 x sides that I could choose. Went on to Deliveroo website to order and was confused as it wasn't clear that chips when ordering bucket online were included. So at 6.01pm I rang KFC Wimbledon and asked "can you confirm that if I order a bucket online via Deliveroo that it comes (as per walking the store) with fires and that I can then order my 2 x chosen sides. Yes I was told and I reconfirmed. So duly order bucket on Deliveroo with 2 x large beans as side orders. Order arrives no f******* chips! Rang KFC Wimbledon to be told "no you changed your side orders from fires to beans...." No I Didn't ! So for 2p short of £26 I get 10 pieces of chicken and 4 x small beans (a can of beans would have cost me 50p!) and no fries, not one! Ring Deliveroo Customer Service. Guy called Wendell reorders for me. Then get a call from 'Eliza' at Deliveroo asking me if I wanted fries or beans as 'my side...!' FFS!! FGFS!!!! I tried to explain again - the bucket (as I was told for online and as would be the case for walk in the store) should come, without further cost, with the chips! By this time all too late and I asked for a credit on my account.Eliza said I'd get a call back - didn't. So ring (7.20pm by now) speak to 'Angel' at Deliveroo have to explain everything again and ask for a refund and that KFC can take their food back. I was told that because I'd substituted beans for chips (which I certainly hadn't!!!!!) that I wouldn't be getting a refund. So - 2 x buckets of wasted KFC in the food bin. I do hope that they are happy with their contribution to the environment this Sunday evening.
KFC and Deliveroo - totally poor service, misleading website description for the KFC product on Deliveroo, and if you want to order a bucket of chicken and chips for the family tea then be sure to build in 90 minutes to get an order resembling the one you placed by which time, no doubt, your family will be hungry, have become fed up and ordered (and eaten) Dominos as an alternative before KFC/Deliveroo even manage to resolve your complaint which they (Deliveroo and the Duty Manageress at Wimbledon) have refused to do) Absolute F*********** disgrace!!!! So angry!!! read more