I have the KFC app and they have specials on it but you have to order on the app and when I went to order 20 wings for $20 it would not accept the payment and I tried several times but I couldn't get it to go through so I went into KFC in Urbana and with the help of the manager and an employee. They worked with the app until it went through even though they don't have anything to do with the app. I think that was very good customer service they went above and beyond! read more

Ordered 6 extra pieces of chicken in addition to the 8 piece meal. When questioned if the extra chicken was in the one small bucket, the snippy manager assured us it was. Got home and found 12 pieces of chicken and no breasts. Called the store and talked to the manager and she had an attitude when answering the phone, insisting the amount of chicken was correct and laughing. Then she muted me and did not speak for several minutes. When she came back on after I asked multiple times if she was still there, she told me maybe I should come and count it for them. Corporate management should fire her. I got cheated for what I paid for, and KFC is not cheap. Never going back again. read more

Stopped by today so my daughter could pick up food for dinner. The dining room was closed due to staff issues. A semi was blocking the drive thru so orders couldn't be replaced. She went in to ask if she could order to go and she was told they would be closed for awhile. It was peak dinner time! The delivery driver couldn't park where he wasn't blocking the drive thru? They use a dolly to move boxes in and out anyway. They went somewhere else and should do so from now on. That KFC has had fatty, greasy chicken for ages, including the extra crispy. read more

KFC - The grease from one tiny drumstick. - Chicken Wings Near Me - Urbana, Ohio

My husband ordered wings plain, they gave him hot wings and would not make it right. I ordered chicken fried steak. The gravy was like water and flour. My biscuit was undercooked. Will never eat there again. Gross food! read more

this is the first KFC I've ever been to where I have ordered mashed potatoes and gravy and they don't put the gravy on the mashed potatoes. They put it in another damn container. It might be my fault but it's all over my fucking car assholes. read more

Because of this store and my recent experience, I will be hard pressed to go to any KFC. Normally service and food are just "okay." We have learned to live with it. I also understand that these types of businesses have trouble getting workers, however this excuse needs to stop at some point. I think integrity is their biggest problems. I was in Columbus and placed an order through the app. The time was 7:15pm, and I scheduled the pickup for 8:00pm. I drove all the way to Urbana, and am about to turn into the parking lot when I receive a phone call at 8:04pm that they are closing early and do not have my order. I state that I'm pulling in now. They state that they just received the order and are unable or fulfill it. I told them that that is not my fault, i placed the order at 7:15pm. He responded that it's not his fault either. *Remember the order was scheduled for 8:00pm. It's now 8:04pm - - they just received the order? As I was trying to ask questions to figure out what to do, I'm asked "are you going to quit talking? You can "request" a refund online and it will be reviewed, or you come in tomorrow and "request" a refund and it will be reviewed, or I can come in tomorrow and get the order fulfilled." Well, i tell you... i will not grace this store again. I opted to do the refund review online. I'm told that I may or should, get my money refunded in 72 business hours. The manner as to which I was treated, and the lack of integrity from the Jefferson Street store in Urbana OH appears to be the trend of small town fast food. read more

This store has a super nice staff and service is wonderful. They were busy but addressed you and made sure to keep the customer happy. Will be back! read more

The guy who took my order had 'Dipshit' on his name tag when I pulled up to pay. There was already someone waiting in a space causing me not to be able to move. They asked me to move several times even though I couldn't even back up to pull into a space. I was told I had to wait on my order several times and even to pull over by other staff members. I explained to them there was no where to go and waited 15 mins for 2 kids meals and two $5 nugget meals. Everyone behind me received their orders in a timely fashion. 'Dipshit' who took my order came outside with someone's order. I asked him where it was and he said it was still cooking. I said how, he said that's what they told me to say. I'm trying to figure out, how when they are nuggets and I have already waited 15 minutes? I told him I was coming in to get my money back. He gave it back to me. I just feel like I was not welcomed at this KFC. I lost my appetite. read more

RUDE, RUDE and more RUDE! I deliver for DoorDash and 4 separate times over this past week - the day shift manager ladies have been extremely rude and not helpful - they keep telling me, "we don't do DoorDash" and "Oh, we hung up on the person ordering, because we don't do DoorDash" and "we only do GrubHub". Today they completely neglected to put the sauce in the bag, and after coming back in to get it, she says, "Oh, did you forget your sauce?" You would think, as a business owner they would welcome the added orders to their daily business, instead of treating the drivers like crap! read more

KFC - GrubHub App - NO KFC! - Chicken Wings Near Me - Urbana, Ohio

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Worst KFC on the planet last two times I went to this store they had no chicken available always a 15 to 20 min wait on fried chicken worst managed store ever read more

I worked at kfc for about a month, and let me tell you out of all my past jobs I have never dealt with such poor management. I am a 17 year old being picked on by multiple clear adults. I was told by friends there that Michele (GM) and Kayla (shift lead) that they were talking badly about me when I wasn't there. I had done nothing to them. I did absolutely everything they asked and they still treated me poorly. If I could give you one piece of advice it would be to look elsewhere for a job. At least until this GM is out of the store for good. read more

Really good customer service food was fresh and very good recommend you to come eat here

I worked at kfc for roughly a month, and all I can say is wow. This is by far the most unprofessional job I have ever been at. When I went in for my interview Michele (GM) informed me there was drama in the store and she was working to get it out. Within my first week I had already witnessed so much drama on her behalf. She is extremely rude to all of her costumers and her staff (other than her favorites.) I tried to work out my issues with her and had a conversations with her which led to me having a panic attack so I asked for a minute to breathe, which she replied with "no, you're not doing that." The management is an actually joke and I truthfully hope they do what's best and get her out of this store. read more

Very rude people that work there . I take my husband lunch to his work everyday and they always forget to put a fork and butter for the biscuit so ask please make sure that put these with his meal the girl at the window said they were in bag and guess what not in the bag read more

Went here with my friends on our lunch break, not only did we wait 45 minutes but 2 of our orders were completely incorrect. After arguing with them about the fact that we waited so long to even have our orders taken then having them wrong. I got my money refunded just in time to clock back into work. Due to the poor customer service and disrespect of the employees me and my friends will never be returning to this establishment. If I could give less than 1 star I would. This place is TERRIBLE. read more

All u can eat lunch buffet is delicious and cheap. A lot of older people go there for lunch. Stays pretty busy but fast on time.

I went through the drive through for a $20 dollar fill up and asked for white gravy instead of dark and was charged 40 cents extra because of the white gravy. To me that is not logical. gravy is gravy I just happen to prefer the white so why should O have to pay more for it. Also the crispy tenders were not very good, should have stuck with original recipe. Oh well live and learn. This is the first time I have had issues with the place , usually I would give them 4 stars. it is just the principal of the matter you should not have to pay extra because of the color of the gravy. read more

If I were just rating KFCs this would be a 5, if I were rating other KFCs I've been to, as a restaurant they'd all get 3's. Some would get 3.5 if that were possible. This is THE best KFC I've ever eaten at. (But it's still KFC) They still have the lunch (and I believe dinner?) Serve yourself, all you can eat buffet. And it is loaded with food/options. Even if you are just going for the regular meals, they are the best, or at least the best one I've ever dined at. That includes several in Columbus, OH, many all over Ohio from Cincinnati to Cleveland, New York, Kentucky, Illinois, Las Vegas Hawaii, and I'm sure at least a couple of other states I'm not recalling. read more