Took 35 minutes to get 20 wings and an eight piece two large sides and then an additional large coleslaw. We made the mistake of going inside where we walked up to the counter and ordered. Yay for us wrong oh so so wrong. The drive-through was wrapped around the building and by the time we left all of those cars were gone, and the drive-through was empty. If I learned anything today, KFC serves the drive-through and screw the people in your lobby, watching you joke and BS and grab ass and so on and so on. On a sidenote, if you are a Uber delivery or food delivery of any kind they don't let you know when your food is sitting there even after you check in and tell them who you're waiting on. Period period. On another side note waited 35 minutes for my order they put two large mashed potatoes and only one gravy had to ask for that. Secondly, I asked for ranch when I ordered and the manager repeat, the manager said oh I will take care of you. Did not happen did not happen. It was a sad sad day for KFC. Colonel is rolling over in his grave. read more

I order a online ordered it said it was going to be ready at 3:45 my daughter waited for the order for over a hour they had some Extra crispy chicken ready, but they sold it. This company needs to tighten up under their customer service. The lady told me I have to wait another 17 minutes. We'll see if that's what it is. We should at least give us some kind of discount or something we order this online. It should've been ready when she got there if they don't do online they shouldn't do it if they don't know how to I work in retail myself and never been treated the way I've been treated on this order read more

The Food was bombbbb! Service was speedy no wait ! Staff were friendly! Recommend going to this location!!

So, we came here for the famous wedges but were disappointed when we learned they were discontinued. We opted to try the new fries and get some tenders. The menu prices have sky rocketed since I lost went to KFC. While the fries had a unique flavor, nothing will replace the wedges. They were and always will be unique. KFC needs to bring them back asap. The tenders were juicy and tasty as I remember them to be although very pricey. I liked the crispy outside and the piping hot insides. The biscuits haven't changed either although we didn't get any butter or honey for them. Maybe we had to ask specifically, not sure. I personally won't be back until KFC brings the wedges back. The service was great and with a smile though. That's also a plus. read more

KFC - Chicken 3 pc. Tenders Combo - Fast Food Near Me - Tucson, Arizona

Such shitty workers, didn't have anything to make chicken sandwich's supposedly or have Pepsi and Dr pepper, were put on both beverage, gave me attitude and couldn't understand or explain to me my order, 0/10 experience, lazy employees. read more

We stopped for something quick while traveling through. Ordered a chicken sandwich plus a chicken little. We each took one bite. Threw it away! Burnt oil tasted like the worst fish oil ever. Forget this stop. Nice people. Inedible food. read more

Came in at 8PM and their usual story of being out of chicken and only having dark meat with a 45 min wait for chicken. Then I asked for a combo of what ever is ready now and they sold me a 16 PC meal but still had to wait 10 minutes because she failed to say she didn't have enough ready for a 16 pc meal after I asked what was taking so long. Then one of their employees went to the restroom and they don't have paper towels just the blowers and I didn't hear them drying their hands before he came out of the restroom. So I immediately asked for a refund and left without the food. This location is always out of chicken and makes you wait 10-20 minutes no matter what time of the day it is. read more

I was not happy because I never got my mashed potatoes and gravy with my meal the fries where cold

On December 19th 2023 I decided to try this KFC location again for lunch. I was absolutely and pleasantly surprised by how good and such a substantial improvement they have made to the quality of the chicken and other food items that they prepare here and the customer service I had no complaints with my meal everything was made on time as promised by the app to pick up process was easy the food was fresh The taste was good it reminded me of my childhood eating those famous 11 herbs and spices again I definitely can recommend coming back to this location since they made these big changes read more

KFC - Fast Food Near Me - Tucson, Arizona

Don't let the short (or no line) at the drive thru fool you. They'll have you waiting for your food in the parking lot for 15 min. So ridiculous! Soda not full. No utensils. Kept my receipt. Ugh. read more

KFC - Fast Food Near Me - Tucson, Arizona

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It's good but there is way to much fat under there chicken other then the drumsticks there fries are good I guess

Lady with all the makeup is rude. Kept raising her voice at me. I understand people get busy, but I've been patiently painimg past my pickup time for more then 13 min. Ugh.. maybe drive to a further location next time read more

Worst kfc in town. our tender meal was missing the side and biscuit, our famous bowls literally had 2 pieces of chicken and missing soda. It was an uber eats order cause we live 30 mins away and they offered us bread and a side. Didn't own up to it you could hear them in the background that we were lying. Rude female manager saying we were lying about the missing food. You work in fast food it's not that hard to get an order right or to at least own up to the mistake. read more

Disappointed the Mac and cheese bowls hlf filled no one in the kitchen had gloves on when I complained the manager brought the end of the chicken batch tub to me and served it. Will be requesting a refund. My spicy famous chicken bowl they just threw together poured a bunch of hot sauce on top! One worker in the front young lady had no gloves on wiping her nose and hand on pants but proceeded to make ppl food. read more

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Extremely rude individuals at the drive-thru window. When we tried to correct the order at the window, we were told that we ordered incorrectly & the window was slammed on us. Do NOT recommend this establishment. Take your business to Culver's instead! read more

I worked at this location, and the managers were refusing to give me my W-2 forms. I still haven't gotten them, and the kitchen is disgusting. There is black mold, growing in the walls because of a leak from one of the pipes. read more

I ordered on the app. The app alerted me that my order was ready. Entered the store and they hadn't even started the order. Immediately I was told that I had to wait 15-20 mins for my biscuits. Ended up being 30 mins. Got my 8 piece extra crispy and biscuits and left. Got 4 blocks away to eat a piece while I was driving and the chicken tasted like it had been sitting for hours. The breading was not crispy at all it was gummy and the chicken was over cooked. Got home and opened the box with the 12 biscuits and they shoved them in there so bad that all I had was a box of biscuit crumbs. The only thing good about the order was the free drink I was given while I waited 30 mins for biscuits. read more

Food was good and the gentleman who took our order was nice . Wasn't the cleanest tho floor was dirty and had bugs in the light above the table! read more

KFC - Light above table had lots of bugs - Fast Food Near Me - Tucson, Arizona

For the LOVE OF GOD teach your employees the difference between white meat and dark meat. I decided to lunch here today for my husband and I. I ordered the three piece with mashed potatoes and coleslaw for him, $10.99 and I ordered two piece extra crispy for myself. Drive 25min to get home only to open the box, NO COLESLAW for him and I get my two piece white meat to see it's a thigh and a wing.... WTF!!!! And people are think minimum wage should be $15 an hour when you don't even know the difference between a BREAST AND A THIGH!!!! Oh, and I was told at the drive through they are out of napkins..... who's running this place! read more

Avoid this place like the plague! Unless you want to wait 45 additional minutes to get your supposed "ready for pickup " online order then it's on you. It's the worse. Will never go back!! read more

every single time I've come through the drive thru there's someone rushing me , can't even think for a moment on what I'd like then the girl decided to be rude and tried to claim she wasn't pls find drive thru people that enjoy coming to work I won't be returning read more

They charged us for pickles and didn't give us the amount we paid for. One of their employees actually swung at us on camera after asking him for his name after he cussed us out. Corporate was notified and nothing was done. This place and their staff are garbage. read more

The chicken given was so soggy. They forgot one of my items and while waiting another two men came in missing food too. The manager Greg was so unprofessional and rude. He was argumentative even. Tried to calls several times and no answer even. read more

This place needs to be closed. Don't believe me, Read the reviews, they are about to get much worse !! ( Posting a pic of the Rude Nasty Ghetto 350 pound thing in charge) I was in there yesterday 4/17/24 the tenders I got weren't what's pictured on the menu at all !!! They are dried up and tiny for 7.00 !! I stopped by today 4/18/24 and get them again thinking they would be better, my first mistake was ever going in there again !! Today they were worse , , I tasted the Cole slaw , it was also really bad ! So I took the chicken back in first for a refund then went back out to get the slaw so they could give it to someone else ( I'm sure they did) and I'd get my 6.00 back for that too. The Thing Manager Deebo was extremely rude to say the least and verbally accosted me to which I responded in the same manner. She kept going so I got worse as did she , but I had the last word !! I will have more for Corp when they Open in 2 days !! Old man Sanders would be ashamed of this rat hole !! When I was in on the 17th, some old man was doing orientation in the corner booth for 3 poor underpaid unexpecting souls and was explaining in detail, nonsense that should have been behind closed doors then moved on to explain how the 3 of them would have to sign arbitration paperwork in case they sue the store for any reason . Will never go into this location again along with all the others who know this dump will close at some point !! Tucson locations are all pathetic Failures !!! read more

Overall the food tastes good. But it seems like the wait times are a little bit long. And I know like some places have been understaffed. But really what contributes to the long wait is that the fact that every time I've gone through KFC to get food is that they have us pull around to the front. And then they tell us I'll bring the food out. It's quite frustrating because I feel like they do it to move the line. When it comes time though to bring the food out. The employees are super confused. They have a difficulty in finding the car that had ordered this order. They are walking all over the parking lot trying to find the owner of who ordered this order. And I think it is really inefficient and time consuming. If they are trying to find the owner who ordered the food at least put the car make color etc. for the employees down. Because it seems like it causes a lot of confusion and waste a lot of time especially for employees. read more

I'm surprised this place is still in business. I have visited 3 times in the drive-thru and 2 out of the 3 times they ran out of what I wanted. I might want to add that the visits were spread apart and I wasn't ordering anything unusual. I just wanted some chicken on one visit and the one other time I wanted a pot pie. What gives KFC? Obviously not this establishment... read more

I'll give 2 stars, because the food was fresh, hot & delicious. But why I only gave it 2 stars is because they have you order and pull around to the front to wait for your drive thru order. We literally waited for 20 minutes and had 10 other cars that pulled around to the front as well to park and wait for their drive thru orders. Not sure if they didn't have any food ready or what was going on but that is the longest we've ever had to wait for food while going through the drive thru. read more

Always out of chicken. We went in last night it was 8:30. Was told it would be a 45 minute wait for ANY chicken. How is that possible? Like yeah ok let me get the cole slaw then. Always a disappointment at this location. read more

I was highly disappointed that I went to the KFC and was advised that they were out of chicken and all they had was mashed potatoes and corn. How do you run out of what you sell and you are still open? Just a question! read more

Do not use their online ordering. I made an order online at this location today and first of all, their website sucks. Second of all, I ordered online because I do not want to get off and have contact with anyone in the establishment, I mean we are in the middle of a pandemic. After waiting for about 10-15 minutes at the drive thru, I'm told at the speaker that mobile orders are required to be picked up inside the establishment. She says the front counter needs to confirm it. If I wanted to get off and go inside, I would not have ordered online. Once I'm inside the establishment, they all have a bad attitude. I don't understand why they offer contactless ordering and contactless payment if you have to get off your vehicle and touch door handles and counters that have been touched by dozens of people in the last hour? On top of that, someone placed a grub hub order and when the delivery person came to pick it up, he was told that they were out of what the person ordered, why wouldn't they let the person ordering know? And why not address it with them instead of the delivery person? I will definitely not be returning here unless they change this ridiculous policy! read more

This is the worst place ever and in all my years I have never left a bad review. I order my food online after a long day of work. My husband went to pick it up. They told him it hadn't been started and then came back out and said it had been picked up. We ordered almost $50 worth of food and they gave it to someone else. They weren't helpful. Extremely rude. Not trying to fix it and instead argued and fought with us. They lied saying that they ALL checked the order number to confirm it was the correct order, which is false! I'm still appalled by the entire situation and how the staff acted. read more

Told my door dasher that they were out of EVERYTHING in the store so that they didn't have to make my order store didn't close for another hour read more

My girlfriend and I were driving down Kino and saw the KFC so we figured we'd pop in and order because we don't have one close to home. The lady taking our order was very distant and it just seemed like she didn't care whether she got our order right or not. The gentleman that took our cash wasn't very enthusiastic either but neither were rude to be fair. That why I say two stars instead of one. When we got home and looked at our food our order was wrong, the chicken was very, very dry, and the wings were soggy from being coated in way to much sauce. The staff was kind enough but their lack of attention and the quality of the food has definitely cost them our business. read more

Very bad service, rude staff and extremely unorganized. Hope they can improve soon. My online order was given to "someone else" and pretty much told me there was nothing they could do about it. Luckily the third party that manages their online orders gave me a full refund, but did not get my food. Worst customer service I have ever experienced. read more

I love chicken, I love KFC chicken. I've made several visits to this new location. The restaurant is immaculate, the service is great, and the chicken is... well KFC. Which means it's great!! Kudos to the manager. read more