Went in last night to get the new macaroni and chicken bowls which they've been advertising on TV for weeks now. Lo and behold KFC is out of macaroni and cheese no one was in the store and I waited a couple minutes just to be helped this place is mismanaged and why KFC built it there I don't know idiots read more

If you have a craving for KFC choose a different location. Probably in a neighboring city. The location has been recently remodeled and newly opened; however this unfortunately hasn't improved management of the location. Previous visit went in the drive thru where I was advised they didn't have chicken. Understood. Took a break from this location, wanted to give them a try after they reopened, did a mobile order where I personally go inside to pick it up, order was placed at 550pm, with pick up at 6:15pm. I didn't actually receive my food until 7:37pm. Upon arrival for the pick up; I was told they are running behind but my order was next on the list. I waited, I noticed customers walking in and placing orders at the counter and receiving their food within a reasonable time (10 to 15 minutes). I also could hear customers come in with mobile orders and they waited longer for their food than any customer who walked in which is understandable too; however I could see more customers coming in after my mobile time and getting their food. Very large orders too! I inquired about my order where I was told they are getting to it, when I was only one of two customers in the entire establishment I made my third visit to the counter and I received my order where the food was placed sideways with a single layer of saran wrap because they ran out of lids, obviously sideways is going to leak out. Then I checked the other items where the Mac and cheese was also leaking out the container but that actually had a lid it was just smashed into the bag. The counter employee promptly repackaged the meal and I placed it in the bags to avoid spilling on the way home. It appears one person was working the food line and another stayed in an office while the rest were working the drive thru window. I can respect being busy, perhaps they could have suggested I cancel my mobile order get a refund and reorder from the counter since those orders are being prepared in a timely fashion or maybe be offered a partial refund for the excessive wait however none of those were offered. One customer who ordered at the counter, received their food, ate and on their way out offered me a pillow and blanket as they can see how long I had been waiting. The food itself seemed fresh however one of my kids said it tastes funny, will update post if anything happens with that; just a fair warning wait times seem to be excessive so I would 100% try a different location or maybe never do a mobile order. Management should look into time management, order processing times and perhaps be present to help facilitate and manage orders in which they were received to ensure efficient customer service. Also, KFC management if you are behind turn off mobile orders or turn away new customers until you are caught up with the customers already there! read more

Just opened the take home order. The order taker did not ask if we wanted sauce for tenders, etc. so we ASKED for some. Got home...no sauce of any kind and no butter or honey for the biscuits. A really dry lunch! Will not go back to this location. read more

Where's the Chicken? Finally went to KFC and ordered the Chicken Pot Pie. The crust was wonderful. Flaky and light, the the rest of the pot pie was a huge disappointment. There has only 3 small pieces of chicken in the entire pie. I couldn't even finish it! For almost $7 it was a major ripoff. Wish I had Yelped them before I went and saw all the poor reviews. Should have gone to either of the 2 burger joints on either side of this establishment and gotten a better meal combo for the same price or less! read more

Disgusting tables, terrible service, didnt give us napkins, and tons of bugs! Will not be coming here again!!

We were just passing by and the eating options in Surprise, AZ were limited. I have to agree with others here, I will make sure NEVER to frequent this location again. We purcased a kid meal for my son but they failed to tell us that they didn't have any juice boxes, or fruit squeezes, both of which was shown as part of the kids meals. Instead of the juice box, they gave us a small drink (after we already paid). But there were no options outside of soda (which we don't allow our kids to have) so we ended up essentially paying for ice water! As for the fruit squeeze, they gave us an extra mac-n-cheese. Problem is, we didn't select that side. I guess they just figured they'd make our decision for us. I ordered a 3-piece meal that included two sides and a medium drink. Total came out to $9.84! Call me cheap but I think that is a bit pricey for fast food meal. read more

I would've given more stars if anything good had happened on my visit to this KFC. I have to admit, it's been a long time since I've been to any KFC, but I sincerely hope they're not all like this one. My first clue should've been that the place was empty, not even a car in the drive-thru. The menu in the drive-thru doesn't reflect all items offered, so we had to ask several questions then finally placed our order. We were told we'd get the total at the window. We never did. We had to ask what the total was after we paid with our credit card. There's a sign on the window that they have a added fee for credit card purchases, but thankfully we didn't see any extra charge...and we did use a credit card. The chicken was small, mashed potatoes were cold, and the biscuit seemed a little old. So, this was my first and last visit here. read more

KFC - Drive-thru... - Fast Food Near Me - Surprise, Arizona

See all

OMG - I used to love the KFC biscuits. So I thought I'd try them here after several years of avoiding KFC. Well, my bad - the service was terrible (if I dare call it "service). I was looking forward to a biscuit, some fries and some chicken tenders. The biscuit was dry - it used to be moist. Just some advice, if you're going to give out dry biscuits, at least offer butter. KFC use to just give butter with biscuits (smart customer service move). I wasn't given butter, or offered butter. The fries were "ok", but offer some sort of dipping sauce, like you use to. My biggest complaint is the lazy (borderline non) customer service and the dried out biscuits. I was hesitant, but I thought this KFC deserved a fair shot to show what they have to offer. What they have is: non existent customer service, and dried out food - ugh. I won't be going back. They blew it, and I'll be happy to share my experience to any of my friends that ask. Back to my "safe" harbors at DQ, Arby's, etc... Wow, my bad - I just looked at the reviews that were basically recent - a lot of one stars. After going there and experiencing it for myself, I understand why the multitude of one star ratings. Apparently, the owners/managers don't care about the multitude of negative reviews - their (unfortunate) choice. People beware - save yourself disappointment and avoid this KFC location. You're welcome read more

First when I was driving up to the drive through there was an employee throwing up Right by the back door!! I ordered a chicken sandwich minus pickles and I got pickles!! it took them 10 minutes to get my order!! then the chicken was tough and the bun was soggy!! My worst experience ever !!! read more

Used to be not too bad but not anymore! Paid for 12 piece meal got all the way home and discovered only given 8 pieces and no receipt. But the coleslaw tasted butter, the mashed potatoes looked old and the chicken had a funky taste. Also workers not wearing masks or gloves at drive through. Won't be back anytime soon! read more

This place sucks , dirty floors, didn't have half the food I wanted no Mac and cheese, no original chicken , And I still paid full price, how about a discount? But at least the guy at the window was nice. read more

No honor of coupons, mixed isnt white and dark meat, its the coating stupid! What. So after buying a leg, for $2 more you can get a wing? All other coupons state clearly legs and thighs only! Not the "mixed coupon". I understand business is tough but this crappy slight of hand will not help you! Bad business decision! The kfc at reems and bell closed. So will you! Never again kfc! You suck!!! read more

Actually I would rate this location with a zero!!! I used DoorDash my driver was very informative but, after 45 minutes of my driver waiting for my food to be cooked, they informed her that my order would be another 30 minutes. So, I called your location to ask what the hold up was because if I drove myself there, it would have never taken this long! The female that answered at KFC asked if I was a male or female and how she did not have an order for DoorDash and unless I was Mario... she slammed the phone down and began ranting about me to another employee while I'm listening to her talk smack about my conversation with her! Very unprofessional and the worst experience EVER! I will never do business at this location again... This employee should be pulled aside and be reprimanded for such nonsense. Not a very good representation for a food chain!!! read more

Came in at 6:30 and was told "We are out of original recipe chicken for the rest of the night" so hubby ordered extra crispy and I ordered a chick sandwich combo. What I received was 2 chicken tenders on a bun! And very chewy french fries. read more

KFC - Supposed to be a chicken sandwich - Fast Food Near Me - Surprise, Arizona

IT WAS THE BEST! especially that sexy curly haired papa someone needs to send me his number! he was tall and handsome!

Stopped to do laundry across the stress and walked over to have lunch while waiting. First thing to notice was the pungent smell to smack your face as soon as you open the door. It smelled like a barnyard-no exaggeration. I felt queasy standing there. Should have ran. We waited for awhile and heard every employee in the back laughing and talking but absolutely nobody came forward to help us. I left and went to Burger King instead. I won't return. read more

If there was less than one star I would give it. This place did not have the cake special but we ordered a bucket anyway. The chicken was so dry - it was like left overs that had been in the frig awhile. We ate a few pieces and threw the rest away. Never again. KFC use to be fresh - not anymore! read more

This KFC seems to never get my order correct whether I go to the location and order or order via food delivery app. I'd hoped with the food delivery app there would be no question of what I wanted and they still managed to get it wrong. I'd go to a different location is I were you. read more

T E R R I B L E!! Went there at dinner time and the only chicken style they had available was original which when I got home must have been the bottom of a greasy barrel. Cold, tired and grease soaked. When asked for side dishes I asked for fries - they had none so I went to mashed. They had to make some if I could wait. The window guy kept calling me boss. He was lucky he didn't work for me.....I would have canned him. Never see me in line there again. read more

The lobby was dirty; no it was filthy. All the tables were dirty and sticky. I ordered the 5 spicy wings but got regular ones instead. They were hot and well cooked. My husband's zinger was ok, but too much mayo. The potatoes wedges were over cooked and dried out. The dinner cost $15 and change and it wasn't worth the money! If you don't mind a dirty place to eat, and getting the wrong food. Go for it! read more

Clean and looks like every other KFC but the food was salty and tasted old. They were out of extra crunchy chicken at 5 pm on a Friday night. Biscuits were hard and dry as well. read more

I'm adding another one star review of this KFC for all the good it does. Went there today. Since I had a small order, (only for myself, not one of the mega-orders that often wipes out the racks of chicken for everyone else.) Well, I went inside as my order was one box three piece and I wouldn't need to finance a multi-bucket chicken order. Thought it might be quicker than drive through. What a major mistake; I joined a line of three other customers patiently waiting for a their chance to order. We waited for 16 minutes and 23 seconds before anyone even acknowledged our presence. Meanwhile, bucket after bucket is going out the drive through window. I too own a car, should have done the drive through also. Just, at some point in those 16 minutes you would hope the indoor customers might, just might be given some priority. I had been in line for over 20 minutes now when it was finally my turn to order. Guess what, they were out of chicken and couldn't fill my order. No surprise since anyone driving a car got first dibs on everything and were ordering in quantities that made me think Surprise, AZ was on the verge of a chicken famine. Look, I understand they need to keep the drive through moving but that doesn't mean to ignore the dining room customers. Surely they can manage working both the counter and the window. I won't be back. read more

Disgusting take out. We love our KFC in Cottonwood AZ so we thought this will probably be fine. From ordering to receiving the food was a complete failure. The worst was the food, the chicken was cold and tasted day old. The mashed potatoes and gravy were cold, the biscuit tasted a couple of days old and in the bag there was no eating utensils, no napkins. We had to ask for dipping sauce and butter for the biscuit. If I could give this place a zero I would have, most of my lunch went in the trash. If you are going to be open for takeout because of the Corona virus act like it! People are trying to support these businesses by ordering from them . The least you can do is give decent food and service at the window otherwise just close! read more

Worst place ever. How the heck does a chicken place run out of chicken?!?!? Then they say they are ran by poor management?!?! Omg, this place is an embarrassment !!! Y'all have no chicken!!! read more

Honestly would give a negative-5 stars if possible by far the worst fast food establishments I have gone to. Me and my family stopped in on Sunday about an hour after the location opened. Only to find the lobby extremely dirty with food crumbs all over the place from what I can only assume was from the day before. Nonetheless I cleaned off a table so we could eat. I was called up to get the food we ordered after inspection of are meals it was clear to see that the lack of cleanliness was the least of there problems. The chicken was either old chicken from they day before or left in the fryer to long it turned black and was extremely dry. I took the meals back up asking for an explanation and I quote " it looks that way because it has to be cooked thoroughly all the way through and it is perfectly fine" I asked for fresh chicken and was told that it would also come out the same. I took my meals and threw them away for the safety of my family and contacted corporate to make an official complaint. I wish I had taken photos of the food and establishment. I would strongly suggest NOT going to this location for health reasons. Not to mention the rude customers service. read more

This Surprise location SUCKS!. I LOVE KFC BUT whomever owns this franchise location should be sell this place if they don't want to sell chicken nor have a drive thru. I have gone here twice in 3 weeks. It was 7pm on. A Monday night and they have a red cone in their drive way. I get off and walk I only to be told they don't have any chicken?? Really?? I came back at 8pm on a Friday and told again they didn't have chicken again. I place a complaint to their corporate office. This is the worst KFC ever. Its obvious the owner and manager Don give a SHIT about the KFC brand, products and their customers. Thanks for pushing me out to Bushes Chicken. Much better place. read more

Just bad does not have anything in stock and the employees seem proud of it like they do have stuff but don't want to sale it... the job sucks I'm sure but the attitude does not have to bad all around will drive far for another kfc if I ever even go to one since this one is just that bad... should be a zero star read more

If I could give a minus 10 rating I would! How is it possible that they are out of more than 50% of an order. They could absolutely care less when someone walks in there door and have absolutely zero sense of how to run a restaurant!! Either shut the doors permanently to this location or fire everyone here and start over!! It seems like they are more interested in telling customers that items are unavailable then actually working!! By far the worst restaurant I have ever stepped foot in in the country!! read more

This is the worst Chicken I've ever had the grease was running off and there was no flavor at all. The service was good but I'll never be back. read more

Worst drive thru ever!!! The last 2 times I visited this location they didn't have the food ready. I did not order anything out of the ordinary and they were both small orders. This last time it took 30 minutes to get my food!! They told me to wait in the parking lot and I had to go inside and get my food after getting fed up with the wait. They weren't even busy inside. This place needs a change in management or employees that actually take pride in their work! Go elsewhere! read more

Ordered 12 piece special legs and thighs. Got home...not sure what it was. Dry, tough outer something. Not like any KFC I've ever seen. Rude, uninterested cashier. She could hardly be bothered to help me or an elderly man. read more

Lol this is the second time we've gone and they had NO FOOD! How the heck are you guys still in business?! You guys suck...

The food was ok but what disgusted me beyond words was the tea. After realizing this I will never order that again. I got unsweet teas. And after the cup sat for Maby an hour at home I decided I was done with it and went to pour it out. It became some thick syrupy mess. Keep In Mind it was not sweetened. read more

Why must I give a star?!?!?!? This location deserves ZERO stars. I ordered a 10 pc family meal at 10:00p.m. to be told they were out of chicken and would need to wait 20 minutes. Pulled to the window to pay and asked as a courtesy and for the inconvenience may I have an extra side. The "supervisor" Jayme told me they are unable to give anything for free and if I didn't want to wait I can go to another location. Waited out front and decided to call their 24/7 customer service line. As I am discussing the situation to the rep and after 20mins the little bastard Dean came out with my food. I politely asked if I can have dipping sauce as well. He tells me I didn't order chicken fingers therefore dipping sauce will be a charge. I said excuse me. You make me wait 20 mins for my food and can't even give me dipping sauce and he says that's correct. I then let him aware that I was on the phone with their customer service department and he says so. And told me his name and even spelled it out!!! I was appalled. The rep heard the disrespect and was very apologetic. Can't wait for the follow up call to let them know how awful their associates are at this location and how badly they are representing their restaurant. I WILL NEVER RETURN TO THIS LOCATION WHICH IS ONLY 5 MINUTES FROM MY HOME! read more

The place is a dump. Looking into the back from the counter, the place is a wreck! The floors in the back are so dirty looking & the floors in the dining room & counter area are sticky. The customer service leaves a lot to be desired. I'm guessing anyone can walk through the door & be hired. Not to mention the wait for food is long. You have one job, to make chicken, how do you run out & make people wait 15+ minutes for more...the whole place needs an overhaul from the customer service to the restaurant appearance to being able to serve people in a timely manner. read more

The KFC at 12621 Bell Road in Surprise, Arizona was average. I went into the restaurant to place a to-go order around 2:30pm. There was only one table full inside and only three workers were visible to manage the front-end, drive-thru, and kitchen. Upon entering the restaurant, I was overwhelmed with a dingy smell. The dining area and kitchen both looked pretty dirty, just from looking around at the front counter. Despite the restaurant's cleanliness, the employee who helped us was very sweet and our food was delicious! read more

Manager should be fired, counter help is un professional. Should be trained better , customer service was terrible

Arrived around 7pm and no chicken. States all we have is cenders. So I ask is there a reason there no chicken at 7 pm. He says we havent had chicken for a couple of days KFC your going have to do better. Someone didn't order correctly. Popeyes ge I come. read more

Went here on a busy Friday evening to get a family bucket to go for my family. The place was packed inside and in the drive-through. Other customers ahead of me were yelling and being terrible to the associates working. They seemed to be understaffed that night. Nothing was their fault and they did not deserve to be treated the way they were. They staffed was very polite, and apologetic to the rude customers and everyone else. They worked as hard as they could to get the food out fast. They added extra biscuits and a free drink to my order. I would come back again to this location. read more

Ordered 8 piece extra crispy family dinner. . When we got home, we found only 6 pieces and the chicken was burnt! Was thinking of going back to explained the error, but the employee/manager was very rude, yelling at other customers. Ate the burnt chicken, but did not enjoy it. We've order once before, at same location a year ago, and our order was incorrect. Will never purchase from that location again. read more