terrible service. brain dead, room temperature IQ employees. tried to charge me for twice for the order they got wrong. I never left a yelp review but my service was such trash that I needed to leave one here read more

Shit if you could post minus i would do -0. This is the worst place ever. Service is horible and their prices are ridiculous. Been woting for over 35min. For dam nasty fried chiken. So frustrated. read more

Very disappointed in the service i got today at the So. Pasadena KFC. I had a coupon for a meal and it says 3 large sides, so I think I can choose any side. Low and behold I am told that I can only have the ones on the picture. When I pointed out that it DID NOT state that on the coupon, he said it shows it in the picture. I again pointed out that the coupon does not specify, he said the signs in the shop and the picture make it specific.  I was very dispoinyed that THIS franchise took it upon themselves to make up the rules. I will NOT be purchasing from this KFC again! read more

KFC - KFC Bullshit! - Fast Food Near Me - South Pasadena, California

Order online at 6:20, app said will be ready 6:35-6:40. Drove to the store, got in line, 4th person in line. After 20 minutes, the first in line wasn't even being helped. He got upset and left. Then second in line asked if they were going to take his order, a staff looked at him and said, sorry, we're super busy. Meanwhile there's a GrubHub person standing at the counter kept saying he's waiting for his order. He was being ignored as well. Second and 3rd person walked out. I was up, by now, it's time to pick up my order. Told him my name, they all looked up at the screen and said it would be 5 more minutes, I stepped aside and waited. 3 more customers walked in, miraculously they all got their order and left. Finally a staff came to the counter told me it would be another 10 minutes. I already paid for my order online, otherwise I'd have left. 45 min later, I got my bag, ready to leave, but the bag felt too light. I looked, and there was only half of my order in there. In short, first and last time visit to this location. Customer service definitely not their priority! read more

It's my first time here today on Halloween! I had a great experience here the food was good the employees was nice! I don't know why there's so many bad reviews. You just need to experience it for yourself. I would come back here again. read more

I'm pretty sure I'll be judged for even writing a review for KFC but here goes! I love KFC. I grew up eating KFC on days when my family decided to "eat out." It honestly tastes as good now as it did back then. The original fried chicken is so moist and the fried skin tastes so good and salty. I love the cole slaw since its really sweet and the mashed potatoes are probably made from powder but they also taste really good and complement the chicken very well. I see a lot of reviews about bad service at this location, but every time I've gone here I've been helped right away and given the correct order. Maybe they're just catching the employees at a bad time or when it's busy and writing a review about it... who knows. Come here for some chicken! The 2 piece box meal is just $5 and is pretty filling. read more

Another throwaway review, but I need to vent. I swear the guy who owns this place now is such a greedy f%$%. Since KFC is a franchise, I guess people can run them the way they want but here if you order a combo it doesn't even come with a drink. So a #2 combo costs about $8.50 in total. For KFC, are you f$%^ing kidding me. Every other KFC within the area has a combo with drink for about $6.50 or so and yes, it's my fault for coming here but it's a block from my house. Today was even worse. Apparently there is a promotion for a new style of chicken from corporate. This place didn't accept the promotion so there was a line of angry angry people filling out rain checks. People were yelling at the help, trying to some sort of solution because some of them had driven quite a ways to come. Once again, the tables were dirty and uncleaned. Honestly, this is the worst KFC I've ever eaten in my life. It's just flat out nasty. Hopefully everyone will just stop coming here and they'll disappear. I'd give it no stars if I could. Food - C Ambience - F Service - F Value - F read more

I went to college in Kentucky so I was very excited to hear that there was a chicken spot that served the cuisine of my school days. The place was really dirty, the service sucked and the manager wasn't even from Kentucky!!! WTF??? read more

We walked in for a snack. 2 stars for limited parking 3 stars for speed of ordering It seemed they were very short staffed. The place gets 0 stars for cleanliness the chicken strip I tasted felt very hard, like it was days old, same with the biscuit, in fact, we asked for a new one (slightly better, and still stale) We won't be back soon .. but good luck to you fellow yelpers! read more

Most low-rent KFC experience ever! I have been dropping in occasionally to see if things improve. Nope. The food has always been good, but the restaurant itself is awful. This location took forever to open originally. When they did, the walls were finished with second-hand sheetrock, the furniture was mismatched and recycled, a style at least 10 years old. They have since upgraded with newer recycled furniture, but none of it is bolted down. The paint on the walls is thin and poorly done. Best part: one restroom broke 2 years ago. They just closed it and have one restroom now. The place is really unbelievable. I've complained to KFC corporate but have never gotten a response. This place gives the franchise a bad name. read more

KFC - When one breaks, don't fix it, just double up! - Fast Food Near Me - South Pasadena, California

The most disgusting kfc or actually restaurant I've been to for a very very long time. Was desperate to grab something quick since I had to go to Starbucks next store. Words can't even explain how horrific the place was. We def spoke to a manager about it which didn't seem to matter. Hopefully they clean up ASAP otherwise I really don't see how they could run this restaurant. And what's insane is that they have an A !????!! Not possible. The seats were all sticky. The floors were filthy. There were little bugs flying around. The kitchen floor was disgusting. The windows were nasty! Zero stars but that isn't an option:/ read more

I'm not one to complain about every little thing, so if I complain or leave a bad review on yelp its because it was bad, and KFC has really earned this bad review. To say I'm upset is an understatement, I don't care that KFC is fast food, it is NOT inexpensive to eat there. After a long hard day of work and not wanting to cook because it was just way to hot, I thought I'd get some KFC for my family and a couple of visitors. I ordered a 12 piece meal, the girl taking my order ASKED ME Do you want breast, I clearly told her "No thank you I don't want breast, I want legs and thighs" she says okay. She packs my order hands it to me I come home to find she not only gave me some breast, she also gave me some tiny dried up wings. NEVER EVER have I got wings in a buck of chicken. So now I not only have a bucket of chicken that is not fresh and is dried out, I also have chicken I never asked for (3 legs 3 thighs 4 breast and 2 Tiny and when I say tiny, I mean TINY wings) adding to that my biscuits were not fresh either. If I wasn't so tired and it wasn't a good distance from my house I would have went back and got a refund. I will never go to KFC again. read more

I lOVE KFC. The biscuits with honey and extra crispy chicken is so good. Tried the Nashville hot chicken and it was spicy and delicious!!! Chicken sandwich great too! I usually get the cole slaw and mashed potatoes but potato wedges are amazing. I wish they still sold that strawberry shortcake in a cup I used to order when I was a kid in the 80's and 90's. It was soooo good but not on the menu any longer :( read more

This is my first time using this this location and it will definitely be my last. I placed a family meal not cheap which comes with 6 side orders, upon receiving our order by post mates. Our order was missing the fries which our receipt clearly stated we called and got a rude lady who said we didn't order fries.I had to point out to her, I asked to speak to her supervisor and I spoke to Maribel who turners out to be the lady who did my order wrong in the first place. She offers (1) come and pick up your fries (2) give me your address and if you don't leave too far maybe I can deliver them but later. This was a joke. Never will use this location again! read more

Came to this location to get the new chicken sandwich and asked the lady running the cash register how big the sandwiches were. She rudely nodded her head and replied "like a regular sandwich." I asked what does that mean? I guess I annoyed her as she gave me a look of disbelief as if I know what things are like in the world of a KFC employee. Lost a customer and would not recommend to anybody. Good thing there are alternatives in this world. On my way to Popeyes. read more

My experience tonight was unacceptable. First, I had to wait a long time in line because there was only one cashier who was taking and packing orders. A few minutes after I ordered he told me there was no regular breasts ready and asked if I wanted an extra crispy one. I said that's fine, then a couple minutes later he told me they have no breasts of any kind ready and offered to give me a few chicken strips instead. Since I already had been waiting for 15 minutes I accepted the trade. When I received the food there was no thigh in the box, just strips and a leg. I asked Cesar where my thigh was and he said he substituted strips for that also even though they had it in stock! I convinced him to give me a thigh and went home. What I found when I arrived home was that my corn on the cob didn't even make it into the bag! I have forwarded my thoughts to the KFC website and am hoping for a refund. read more

Do not come here. If you do, make sure you get all your items. I was missing a corn in my order! The chicken they give you is also very small. And restroom here is super disgusting. I thought my restroom was bad... Go to KFC on valley instead! read more

If you want one of the most ghetto KFC's and want to wait in line a long time, and want to eat some of the most tasteless, undercooked chicken, and want your kids to use the dirtiest bathrooms, and want awful food, and want to throw your money away AND want to spend the next day on the toilet, go here!!! You will fulfill all of those fantasies. I did this twice, thinking they had improved. I was deceivingly pleased when I bit into the biscuits thinking they were pre-buttered. Guess what? They weren't pre-buttered. That was the dough not fully baked. You couldn't write a better skit on Saturday Night Live. Remember "Cheese burgy, cheese burgy, cheese burgy..." ? This place belongs in a slum. Do yourself a favor and go to Pollo Loco and keep your body healthy. A better bet is the taco truck on Huntington, Dr in El Sereno across from El Taquito. They have great tacos there. The drive to another KFC might be the best 30 minutes you will invest in, if you really want KFC. This KFC brings down the name of KFC. I told the corporate office and guess what? They don't care!!!! Save your digestive tract and save money on toilet paper and stay away from this KFC. Save yourselves!!!!!! read more

KFC - Can't keep the dirty shipping boxes and the food preparation areas apart? Easy, Just cook everything in the storage room. - Fast Food Near Me - South Pasadena, California

Never will I go back to this place and quite frankly I don't know why I keep giving it a try. First of all, the location isn't even that old and the interior is in horrible condition. On top of that, it is filthy. The owners must be cheap, because it shows all over the place. When you order, you better know exactly what you need and what is available, because if you have to ask a question, you won't understand the answer. The rest of the correspondence you can just guess at. If you are ordering TO GO, which you should because you don't want to sit down at the gross tables, be sure to ask for EVERYTHING! If you order biscuits, ask for honey because you won't get it automatically. Also, be sure you ask for all the napkins, forks, straws, etc. Once we ended up at the Levitt Pavillion and had to go scrounge for utensils and napkins because there were none in our bag. Be sure to check your order before you leave because they generally get it wrong. You even have to make sure you get the right pieces of chicken you requested. So the food...... Last night was nothing but a huge disappointment and the final straw. The chicken was old, dry, hard as a rock. The biscuits were cold. They didn't have the proper containers for the mashed potatoes and gravy, so they gave us 8 small individual containers instead. Talk about a waste of packaging! In the end they tasted burnt. But at least they were the only part of our meal which was actually a little over room temperature. All in all, this place is the worst. I will never go back. The grocery stores in the neighborhood have much better fried chicken, and Popeye's is the same distance in the other direction for me. Now I just need to remember this for the next time that KFC craving hits, and admit I've learned my lesson. read more

So today 4/22/21 around 7:15pm came with my mother to order food the girl at the register was really rude to us for no reason not too sure if she just hates her job or was having a bad day but everyone else that came after us she was very helpful too and she didn't want to give us are food she seem like she was catering to the white people that came after us and we aren't white so it just seemed off that's the vibe she was giving. I just want to say if you don't like your job hun maybe you should get a different one. You looked very unhappy and I feel sorry for you that you have to be rude to certain people of color because you seemed a little racist. Hopefully I don't see you again but if I do let's hope I don't have to confront you about your rudeness to me or my mother because I won't let it slide next time. Also the girl that was rude. Was on the heavier side and had glasses didn't get her name but definitely will remember her. read more

Horrible service! Make sure you check your order before you leave the restaurant. I made a mistake of not checking my order, as I trusted the employees to be honest and attentive to give customers their complete order. Huge mistake! They forgot to give me the biscuits I had ordered. I didn't realize until I came back home. This has happened to me before from the same restaurant and they had asked me to come back and pick it up which I didn't (the drive wouldn't be worth it). Customers shouldn't be coming back to the restaurant once they get home to pick up the rest of the order! Try not to come back to this restaurant, but if you do, remember to CHECK YOUR ORDER BEFORE YOU LEAVE!!! read more

I ordered a chicken tender combo and the cold slaw was still a little frozen! It's partially solid... Not coming here again. They also have one of the darkest restrooms.they have one restroom for men and women. read more

KFC - Frozen cold slaw - Fast Food Near Me - South Pasadena, California

See all

KFC was one of my favorite places. Chicken was dry and the biscuits were hard. Unfortunately this store gives KFC a bad rep. It's old and dirty in the inside- managers don't have customer service and they treat their employees with no respect. Wile at the store the manager yell at one of his employees that was taking a break. read more

I don't know what's wrong with this place because it's not clean at all. Service is really bad. Food looks..um...not fresh read more

The workers at this location are lazy, unwelcoming, and just seems like they all don't give a damn about being here. I've been at this KFC about 5 times in the last month, and the attitude is always the same. And every time I come there's NOBODY IN HERE so why are these workers so unpleasant?? It's not like you guys are busy. read more

If I can give this place a negative 10 I would horrible where do I start with letting the rude Latina lady that is supposed to be an employee here this is the second time I've been helped by her in the last two weeks (i was a continuous customer here) however I order my food and she up sales me saying if I like to ass a side for. A dollar I said sure but make sure my side is in there the last time I didn't complain but I life with no wedges ! Well I ordered three chicken bowls extra gravy only one was that way and I had a hair in my food and she handled my food not to mention she practically threw the bags at me when she gave them to me ! I'm beyond upset I want the number to corporate!!! I had to throw away all my food ! This is 30$ down the drain ! I need someone's help what can I do about this ? read more

Chicken wasn't crunchy there are better kfc's. They were decently fast but no one was in there either

Never again this place is so unprofessional and lack of customer service I ordered more then 20pc of chicken and I ask a lady if i can have some sauces she give me a duty look and tossed the sauces to me and then I kindly ask for a few more and then some lady called Maria!!! Rudely said it's only 2 sauces because it was only for chicken tenders and all I wanted some good customer service and some extra sauce and the looks in there faces look like they hate there job extremely rude this place needs new staff ASAP!!!!!! read more

I enjoy KFC because it is delicious and a good family meal. I like their different chicken and all the taste and aroma that comes with it. I recommend this place for a good dinner. read more

This. Is. The. Worst. KFC. Ever. I walked into this KFC after a random craving and I WAS SO GROSSED OUT. The store is so dirty. And when I mean dirty I mean like trash is overflowing, there is old chicken on the floor, you can see the dust on the counter. AND the soda counter was the worst.... Sticky with user caps all over. And after experiencing the service I understood why the store looked like this. The employees had no greeting and were not helpful at all!!! They did not offer us the different side options and instead picked what they wanted. And THEY DONT USE GLOVES. It just killed me... The way they were handling my food led me to throw away the whole plate. They are just so careless! The store is completely empty and they are just sitting around in the kitchen talking about personal problems when the dining area is DISGUSTING. This place needs to close down... Basically if you want to have KFC drive the extra 2-3 miles to the next one because coming here will make you loose your appetite. read more

I placed my order through Grubhub and ordered two chicken breast ala carte. Guess what? The driver only delivered one and she said she was only given one. I called KFC and this dumbass guy said I can come to the store and claim my missing order. Defeats the purpose of having your order delivered. When I told him I just want to be refunded, he said they don't have the capabilities to do that. Terrible customer service. Not ordering from this establishment again. read more

Why is that they keep charging extra? I wanted wedges in lieu of mash and got charged an xtra $.99. A large side costs the same no matter what it is! Other locations don't....I guess I'll drive out to Alhambra instead! Ordered the leg and thigh meal. The thighs were extremely dry and it looked like it was fried twice. I could have gotten the same chicken at Ralphs for much less. read more

Today was my first time at a KFC, Ever! And I was greeted with a smile by a young cashier named Karla. She took her time and reviewed the menu with me and let me know her personal favorites to help me make a choice. I have to say, the food was delicious and the restaurant was very clean. Thank you Karla for making my first visit a very pleasant one and I'll be back real soon. read more

I haven't had KFC in 10 years but when you have a pregnancy craving for fried chicken, you gotta go! My, my, they've come a long way...well sort of. It was the best fried chicken I've had in ages and it definitely satisfied my craving. Their serving platters have gotten a bit fancy, no more boxes. It's still the same shitty service but I got my fried chicken damn it! Their potato wedges still rock! read more

Why do i even review such a crap hole. I hate their greasy chicken and it is even worse the day after if you have leftovers. It tastes like a grease soaked brown paper bag. This place was not so bad when the white lady worked here. Go right before closing and she would hook it up with the popcorn chicken. It had been sittin out all day anyway but the people here now would rather waste it than be nice - i come here all the time before closing out of convenience and the fact that it is the closest fast food to my house. I do like that you can eat outside but hate that the outdoor seating is old and dirty. Dont come here unless you want to eat overpriced overgreased food. read more

If you like your fried chicken with a side of 'tude then, this is the perfect place. My bf ordered the 2 piece meal and one of the pieces they gave him was half gone, dried to the bone. When he went up to the counter to ask for a new piece, the girl in the front, looked at him and just grabbed the box from his hand. No "sorry about that" or nod or smile. The attitude she was exuding STINKS and SO does this KFC. read more

This KFC is HURTIN! My first visit today, and we had to wait approx. 15min to order (there were about 7 people ahead of me). The dining area tables were dirty, they had no napkins out and the ones they had were some generic market type, and the bathroom was horribly filthy. They have got to shape up and hire more staff and better manage the place. I'm going to boycott this place for awhile. read more

Good food, fast service and very friendly employees.. Their chicken is always fresh.. I think the biscuits are the best part with any deal.

This place is horrible! The customer service is ridiculous and the chicken is whatever. This is a place you go only when you are really really desperate. They really need to change the management. read more

Quite possibly the dirtiest fast food restaurant I have ever been in. Building this was one of the biggest fights I have seen between the city nimbly, and the owners. Not only is the outlet filthy the POS System is out of the 1980s. Having to go to another part of the counter to pay with a credit card and no option to use a debit card. The staff was horrible and did not include utensils in our order. I am surprised KFC has not pulled the franchise. read more