Do not know if this KFC got a new manager or retrained the old one. The food is much better. Inside dining looks more appeasing. Customer service is much improved. I heard the manager tell his workers not to stand around. That is a good sign of leadership. After his comment, the workers either picked up a broom or started helping customers in the dining room. Great! read more

Second time in six weeks that I picked up a mobile order. Waited an indeterminate amount of time as others walked in and order then received their items. In my eight piece bucket, I was short one breast. I order wedges and the majority were fries. Any wedges were old and burnt. Bucket was a greasy mess. Very disappointing. read more

They are advertising a deal on wings I go there and first they said they wasn't part of it then asked me to pull up to the window I show them the deal on my app so she told me to order after I showed her redeem and pickup so I ordered on the spot and she tells me to drive around again to the drive thru I drive around back to drive thru and she tells me we didn't get your order it will be 10 min before we get your order this is after ordering in front of her at the window and then proceed to keep saying another 10 min I ended up leaving talk about the worst no service that place needs to be shut down no wonder nobody goes there anymore minus 1 star read more

This location is known for not giving you a correct order but being stuck in the drive through for 35+ minutes tops that for me. I placed an online order at 9:00 PM and when I arrived at the store the lobby was closed and there were two cars in the drive through before the speaker. I got in line and waited 15 minutes to get to the speaker to tell them that I had already ordered. We then sat another 20+ minutes before I got to the window to receive my cold food. If I wasn't viscerally opposed to littering I would have thrown it on the ground in the parking lot before going home. I should note that one of the employees had to slowly walk a female employee to her car 20' from the front door in a well lit parking lot with a line of cars out of the drive through and then slowly walk back inside (I hope that was his 15 minute break because he almost used every second of it with this little jaunt). If you don't have proper staffing to operate the restaurant then close early. I would have been happier not being able to get chicken than buying cold chicken and warm coleslaw. read more

So tired of them taking so long for mobile orders. Waited a half hour for my food when tons of other people got served way before me for bigger orders placed after me. It wasn't even warm when served! I'm terribly concerned about the food safety here with mobile orders. You have to wait so long and they hand it out and its not even warm. WTH? Not worth it anymore! read more

I walked in KFC and need help doing a mobile order to get a deal on a KFC. I was met by Chris, who answered a question I had. Chris walked out to my table twice to showed me how to order on KFC app. Hooked me up!!! My day was a little nicer.Thank Chris. read more

I ordered two 8 pc bucket meals to be picked up at 12:30 on xmas eve. It didn't appear to be overly busy. One bucket had 4 drums & 4 thighs as I ordered. The second bucket had 2 drums, 1 thigh, 4 wings & 1breast ( poor substitute for as all dark meat that I ordered) I would have waited for a proper order if asked but no offer was made. Instead they ripped me off. That was a $70 order that was dissapointing. read more

I'll accept the attitude the bigger set female employee with the hat with many pins on it and gray manager like shirt gave me. I'll take it. Maybe it was a shtty day. Who knows. What I won't accept is how rude she was to the old Filipino lady behind me who obviously didn't speak much English. How rude of you to treat her like she's dumb when ordering. So messed up. Not okay, especially if you're a higher up. Very very rude service to her. She was so innocent and just wanted some food. Not okay to treat others like that. read more

Worst customer service I've ever experienced! Pulled into the drive through and sat for 10 minutes. I backed out and parked and went inside, this old fat guy walks up to the register, doesn't say anything, turns and leans on the counter for 30 seconds then walks away... I'll spend my money elsewhere. read more

This is a typical Kentucky Fried Chicken fast food restaurant. It's fast, greasy, and not either consistently good or bad. I've actually never been in the restaurant but have been through the drive through a few times. It moves very quickly and the folks at the window are respectful. The really good thing is they've never messed up my order and that I always get what I order. Unlike other restaurants where sometimes I get home and it's not what I thought I ordered in my bag. I don't like their crispy chicken, so I never get it. The regular chicken is good sometimes but always too salty. I love mashed potatoes and gravy and when they do their gravy properly it's actually pretty good. However, sometimes the gravy is too thin and it's not very good. The biscuits are always consistently good. So this place is never really a destination. It is sometimes a place that I turn into because it's on my way to somewhere else and it's convenient enough. read more

KFC - Fast Food Near Me - Silverdale, Washington

Ain't no shortage for a line of chicken. Coming back to the city after a 6 hour drive, I just wanted something quick and easy. Kid wanted KFC, so here I am. First there was a line for the drive thru, I think it was 12 cars deep and spilling over into the street. Me being the "I don't like the drive thru guy" I know you all read my reviews on drive thru's, walked into the store. Going in the store meant mobile pickup or delivery only. Having neither, I just went back to my car, downloaded the KFC app, and ordered. Quick and easy. The reason for no dine in was because they didn't have enough bodies to even attend a register. I waited like 5 mins chilling while watching all the cars jock for position to order. After 5 mins, walked in got my order (they were really busy but took time to acknowledge me and apologized for the wait) and walked out. Overall four stars. Really it's KFC, so I enjoyed it. My order was correct, and the staff (even swamped with orders and short staffed) took time to be cordial to me. Plus the app was easy to navigate. Now excuse me, time to get relax. M read more

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Very fast service. The chicken is always cooked nice and fresh. Lots of people inside the restaurant and also picking up to go orders.

Slowest fast food ever DONT GO INSIDE, it takes 3x as long to get your food This place needs help read more

Good food good staff very convenient location close to waterfront food priced right for quick lunch

We bought the $20 Taste of KFC meal and transported it 60 miles. Everything was packaged well. Our 8 pieces of chicken were in a bucket and arrived still warm and not soggy. Plenty of leftover chicken that reheated really well. Very happy with our purchase, thank you Silverdale KFC, read more

ordered about $50 worth of food and by the time I got home I had opened the bag and only half my order was in there the sad part is they weren't even busy I was the only car in the drive thru read more

The 1 good star is for Jax because jax was so kind when taking my order and very welcoming. However, they have this sign but right next to the ordering menu there was about 5 people smoking ... and they're all wearing their uniforms. It made me uneasy and I really didn't want to order anymore. At least smoke a little further from where we are trying to order through the drive-thru. read more

KFC - Sign they have - Fast Food Near Me - Silverdale, Washington

3 3 22 service was horrible, expensive 3.50 for small mashed potatoes. Waiting for quite a while, every single customers order was WRONG! I WONDER who owns that franchise? It is terrible! Get rid of it and put a new chicken place in! read more

Went through the drive though the person working there was incredibly polite and enthusiastic! I feel bad I can't remember her name but the service was wonderful and the order was entirely correct even when I made a last minute change. The food was delicious, it's kfc of course but hit the spot for sure! read more

This location is the worse! Every time I've gone there, they are out of chicken. Tonight I ordered online for pick up and I got a call telling me they were out of both original and extra crispy chicken and they weren't making any more tonight. This was at 8pm and they close at 10pm. They asked if I wanted to change my order to tomorrow night (huh?) I said no thank you, I just want a refund. The lady then informed me that I had to go to kfc. Com and ask for a refund, that they couldn't do it. So I called the 800 number and lucky me I got hung up on twice. So, then out of curiosity I tried calling the silverdale location and there was no answer ( I tried 2 times). This is a zero star location in my opinion. read more

So, so bad. Really slow service and not even close to the right order. Do yourself a favor a go to wingstop or BWW or anything else. This place is terrible. read more

I came and ordered 1 spicy chicken and one regular chicken sandwich meals. I drove all the way to Kingston and realized my order was wrong. Which I should've verified when I pulled off. But I settled with the meal I got. There was 1 chicken sandwich meal in the bag and I gave it to my partner as she is eating the sandwich she pulls out a long hair from the sandwich. Disappointed to say the least. Customer service was ok. read more

I went to the KFC in Silverdale on Sunday Dec. 24, 2023 around 3:00 pm, to pick up a HUGE online order. I was having a very busy and hectic day when I pulled up to the drive through speaker. I was greeted by a very happy and cheerful lady who seemed to be filled with joy. Just hearing her happy voice made me feel better. When I pulled up to the window, I told her I would park in front of the store and walk in to get my six bags of food. I told her I had no problem making two trips to my car, since there were so many bags. Before I could even get out of my car, she came running out with both arms and hands full of my order bags! She put them into my car trunk and was very happy and cheerful the whole time. I thanked her and after she went back inside, I started to check my order, since it was so big. It took me a few minutes to check everything and I was almost done, when the nice lady came out to check on me. She seemed genuinely concerned and wanted to know if everything was OK. I was so happy to receive such outstanding customer service from this person! I deeply regret that I didn't even think to get her name... But I hope her supervisor or manager reads this review and is able to figure out who she is and recognize her for doing such a great job! Thank you! read more

Would be zero if possible. There are 2 possibilities with this store: 1) order will be wrong. 2) they won't have chicken What kind of company sleeps well at night knowing that as a fried chicken restaurant they don't have fried chicken at 6:00 pm on a Monday evening? Corporate should demand management training or replacement. Or disenfranchise this location. It is that bad. Save your money and spend more gas to drive to Popeye's. read more

Hard to give a fair review when this is the only KFC in the area. Service is always slow and employees have frequent loud cuss filled arguments in the kitchen that can be heard anywhere in the restaurant. On one trip my order took 40 minutes because one employee stormed out in the middle of their shift. However, the restaurant itself is clean and the food looks and tastes like it should. Sooo..... read more

I stopped by on a whim because I was hungry. Order honey hot tenders and I'm not sure but I have no idea what the heck these are but it is what I got read more

KFC - I have no idea - Fast Food Near Me - Silverdale, Washington

If you're feeling that itch for KFC I highly recommend you drive five more minutes to the Bremerton location. I went through the drive through for two chicken bowls and two sandwiches. The bowls had maybe a half a spoon of gravy combined. Not to mention the chicken tasted like croutons. The saving grace for this review was that the employees seemed nice and the sandwich wasn't bad even though bbq sauce was covering the entire inside of the wrap. Overall disappointing and i plan on taking that extra five minutes to drive to the other KFC now...I mean is it really TOO much to ask that a chicken place puts decent chicken in the product they serve? read more

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I placed an online order. My husband waited more than 20 minutes past the time that the order was supposed to be ready. The order was not complete. I called the customer service number and spoke to someone who did not speak English very well. He kept asking me questions about the time that I placed the order when he had the information in front of him. After a long conversation I was put on hold listening to loud rap music. When he finally returned to the phone I was transferred to the refund department. Again a long hold and more loud music and then another person who did not speak proper English. I had to ask him to slow down and repeat himself. There was a sentence spoken by both men about empathy for my situation but it was out of context. There must be a script of some sort that they both used telling me they were also customers like me. I did not care. I just wanted a refund and to be done with the calls. The food that we got tasted great. I recommend that you check your bag to make sure that you leave there with everything that you have paid for. I am receiving a refund but wish that my order was correctly filled. read more

Food is good. Friendly. But consistant poor planning on preparing for peak times. They always seem to run of chicken and people have to wait. I waited at least 20 minutes in one instance for a family meal I ordered. Have ample time when getting food during dinner here. read more

Two stars are for the sides and the biscuit. I haven't been to a KFC in awhile, and may be longer after this visit. Let me first start off with the stylish new dining area, what an upgrade, looks great. Very clean and inviting. Greeted with a smile and great attitude, thank you Ashley for making dining at fast food pleasant. I got the 2 piece Original Recipe with coleslaw. It's sad that I can get better more flavorful, juicy chicken at a grocery store. Maybe my palette has changed in my later years but dry is dry. The Slaw is as great as I remember and the biscuit fluffy and buttery. Also ordered was a 5 piece Hot Wings. Okay now these were juicy and flavorful. Call me a hypocrite when it comes to hormones in our food. But dang did these wings come off pigeons? Lots of flavor in a small package, glad I got them, they made up for the other chicken. Not enough to get me to come back though, sad because I used to love KFC. read more

KFC - Hot Wings - Fast Food Near Me - Silverdale, Washington

Got the Nashville tenders. Barely any fries and my biscuit was put in with my spicy tenders. Not ideal. The lobby is under construction, so this is drive through only and service was still not good. Not going back. read more

If you are using the drive-thru check your order before you leave the area. They are as bad as McDonalds as far as screwing up your order. I ordered an 8 piece dark meal, origninal recipe. When I got home, I discovered that they not only gave me 3 breasts instead of dark meat, they only gave me 6 pieces of crispy chicken. If I didn't live an hour away, I would have come back and bitched them out. Tried calling, but when I finally got someone to answer the phone, they hung up on me half way through me explaining what happened. Wouldn't answer the phone after that. BS I'll go to the local supermarket and buy chicken from their deli before I buy from these ripoff idiots again... Buyer beware!! read more

Should've known better and just went to drive thru to order some food , made an order for pick up and waited for 30 min in the parking lot. Seen about 10 cars go thru the drive thru so I decided to go to the drive thru to check up on my order , turns out my food has been just sitting on the counter . read more

I went in for lunch today and there were swarms of flies. It was absolutely disgusting.

Silverdale employees are so nice. They greet you right away. I was standing behind two people in line. One of the employees, that was cleaning off the tables , welcomed me. The line went fast and I was surprised to get my food so quickly. The drive-thru was busy as usual with people getting off work. However, the car line was going faster than I expected. If I would have known these were speedy workers, I would have went thru the drive-thru. Thank you for hurrying and making sure we get to our families at home with a hot meal. By the way, your food is great. read more

I think this place kills two chickens on site or something I have never been to a slower drive through in my entire life! I came at 1 p.m. for cars in front of me and I've been in the Drive-Thru for 15 minutes before I decided that I can write this review. As I'm complaining it now I'm still one car away and haven't even got my food 15 minutes later. Food might be the best in the world but it doesn't matter when you're on a 30-minute lunch don't come here on lunch break! read more

I drove from Kingston to Silverdale today at 4 pm to get some chicken. Ordered the 8 pc with 2 large sides and 4 biscuits. I asked for extra crispy. All they had was white meat so I said ok $31.00 I got home and looked at the chicken I could have gotten better chicken at a gas station. The extra crispy chicken I use to buy was no where to be found. Not sure how they prepared this but I think they forgot the coating. The wings were like jerky and the breasts were not much better. The sides were ok. But I can get the same chicken at Safeway for half the cost! Not worth the gas or the money lesson learned never again. read more

Absolutely ridiculous, we came by around 8:40pm and the employees were outside smoking pot. Then they looked at each other and couldn't figure out who was taking orders, even though one clearly had the headset. Then she proceeded run inside and to cough through the speaker and say they had no chicken for 35 minutes. Insane read more

Had a Doordash order with chicken and coleslaw and mac & cheese and mashed potatoes and gravy with a drink and the only thing they gave us was coleslaw and the girl taking the order so rude The girl obviously doesn't know how to do a fucking job because she was complaining everybody else and yelling and the manger just sat there. read more

Greasy, poor service and don't seem to get orders right at all. KFC has went down hill and in my opinion unless you want to clog your arteries, pass. read more