Heard this is one of the best fried chicken chains in the country, normally only located in gas…read morestations. Finally going to get a taste of their Cajun recipe chicken

We tried this place a week ago, one day after they opened. Chicken so good it'll make you want to…read moreslap yo mama-in-law... their elote is and the chicken sandwiches made us return for more yesterday. I don't know how they make the fries, Mac, spicy chicken and sauces work so well together but everything we've tried here has been amazing! Their fruit lemonades & juices are fresh and delicious. Their customer service is excellent, bathrooms and restaurant are incredibly clean and their menu has lots to offer! Try anything, you won't be disappointed. Returning for the third time next week. Winner winner chicken dinner.

Their wait times are over 35-40 minutes, for a FRIED CHICKEN SANDWICH!!!!!!!…read more I first went there about 7 days ago, and waited 30 mins to get my order. The food was decent, so I figured id give them another try. Yesterday (july 17, 2026), i ordered over the phone at 8:55pm. After arriving at 9:10pm, the staff mentioned my order is not ready, which was okay because i got a text saying my order will be ready at 9:15. They made me wait another 25 mins, and gave my order at 9:35pm, adding total wait time at 40 mins (again all this time for a frickin fried chicken sandwich!!!) After giving them the benefit of doubt after my first time, i can safely say, they don't give a shit about customers time. If im ordering a fast food chicken sandwich, i shouldn't have to wait 40 mins to get my food. I regularly order from Laynes Fried Chicken in cinco ranch, and if i place an in person order, my order is 9/10 times given to me in under an 10 mins. If its a pick up order, it is always ready when i arrive (usually arriving 10-15 mins after placing) If nothing else, urban should contact Laynes to learn how to quickly prepare fried chicken tenders Was my second and last time at Urban. They need a complete overhaul of their process and need to make their staff more efficient. PS. I got a text at 10:38 saying the order is ready (one hour after picking up and eating my food - see the picture for reference), LOL

Urban Bird Hot Chicken offers one of the best Halal fried chicken tenders in the fast food game…read more Upon entering the ambiance provided an energetic vibe with TV setups and clean surrounding knowing that the food will be a hit. The service is kind and helpful when asking questions about the different types of spice levels. Highly recommend to try since everything on the menu are flavorful.

Stopped in for lunch. It wasn't busy thankfully. I ordered the fries and chose to dine in. Food…read morecame out hot and fresh. The fries were good paired nicely with the mac and sauce. I ordered the large portion but I only needed a half order it was so much food. I do wish the staff was friendlier and more welcoming.

Love love love!!!! This is one of my new favorite spots! The food is amazing for such a simple…read moreidea! You've taken this simple idea and knocked it put off the park! The pimento cheese and egg salad are actually amazing too! And you get a delicious sugar cookie with every meal! And their sweet tea is awesome too! If you haven't been here you need to check it out!

I used to love this place. The last few times I have been there Ii have had ordering issues. Seems…read morelike now they are established customer service is not a priority.

The place was quiet, the service staff was friendly. I got…read morethe chicken strip meal with the fries. The chicken strips had a good flavor, I got the mild. The seasoning on the fries, I could've done without. It had a sweet taste to it and I felt took away from the rest of the meal. My daughter had the Mac and cheese fríes, but she didn't enjoy hers either because of the same sugar spice on her fries. May try this place again but will have them hold off on the fry seasoning.

The flavor of the fries is great. But we are severely disappointed by how soggy the fries are and…read morethe tiny portions. Hope the management team improves the amount in each order or they will be losing business from other upset customers like us!

The food was absolutely amazing! I hosted a lunch-and-learn event and catered from Las Brasas…read moreCharcoal Chicken, and everything was delivered perfectly. All of my guests kept talking about how delicious the food was and were so impressed by the amazing flavor of the chicken...it was THAT good! A huge thank you to Patrick for the excellent recommendations for our party trays, which included 3 whole chickens, rice, pasta, and plantains. And the sauces... oh my goodness...they were incredibly flavorful and made everything even better. We will definitely cater with you again! Thank you for preparing our order before the restaurant even opened. That level of service is truly exceptional and powerful. I can't thank you enough!

Enjoyed the chicken and fried fish plates that came with two sides…read more They marinate the chicken with 14 spices overnight before roasting. This is the second location (first one is in Houston) and is convenient to where we live in Sugar Land. It's clean and inviting! The fried plantains were tangy and slightly sweet. A tasty finish to the meal. There is an affordable lunch combo and a variety of plates for dinner. Sometimes they have lemonade, which is not on the menu.

Been to this location twice now and each time I was extremely happy with the food…read more Both occasions were online to go orders. My first time due to a personal mistake when ordering online I selected boneless instead of bone in.. I asked the cashier who appeared to be the manager if we could alter the order. The manager was very accommodating and switched my wing order at no extra charge. He even still gave me the boneless wings too!! Our interaction was very genuine, nice, and not the type of service you expect at a fast food location. 2nd occasion visiting was perfect! The wings were spot on and very tasty. Highly recommend the Louisiana Rub! Based on that interaction and great food I will always go to this wingstop!

Very very trashy place, EVERY single time I order from there and try to give them another chance…read moreout of multiple they never give me my complete order and then when I try to confront them about it and call them they say I have to pick it up, I'm very surprised to see this place is still open, it's in such a good area but just very very bad and employees that just don't care and are miserable

For a fast-food restaurant, this was a rather questionable experience. Our order (9 wings, a…read morechicken salad, and 3 chicken tenders) took about 15 minutes to be ready. During that time, we noticed multiple customers from the very long drive-thru line coming inside to complain about extended wait times, and there were easily 10+ people waiting just to place their orders. When our to-go order was finally ready, it was missing basic items such as napkins and utensils. Additionally, the checkout process felt inefficient, as the cashier spent over three minutes handling a single couple's order, which further contributed to the delays. Overall, the service did not meet expectations for a fast-food experience, especially during a busy evening.

They take slow to a whole new level. Should not be considered fast food or a drive thru...read more