So disappointed with the latest visit. I'm not sure if the staff were just apathetic due to it being July 4th, or if this was just a product of ineffective leadership, and lack of oversight. I won't say anything bad about the counter greeters. They were fine. Unless it is their responsibility to double check the orders, which they failed.
The real issue was them having no extra crispy ready. Not a deal breaker, I was willing to wait until they cooked some more. I think they still forget me, because I waited nearly 45 minutes before they gave me the package. Got it home, and it was wrong. And short a piece too. So I took it back, and asked for a refund. The feckless manager wouldn't even come out to apologize, just had the counter girl tell me to get a refund thru the app. Classy.
There were a bunch of folks working, so short staffing was not an issue.
Needless to say, I won't visit this location for quite some time. Sad. read more