Worst KFC experience ever. Manager is belligerent and totally unprofessional. Calling customers out of their name is unacceptable. This location should be closed. read more

The bbq chicken wings are not what they use to be , they were very salty and hardly any flavorful sauce we regret paying 20$ for 10 wings . We will not be eating there again. read more

I ordered crispy chicken, I received spicy chicken that was cold and dried out. Awful. I'm never going to this location again, they screw me every time. I ended up throwing it away. read more

I have been to this KFC as a Dasher 4 times in the last 3 weeks. Yesterday (8-19-25) I waited for my customer's food for 35 minutes from my arrival time. There were 2 other customers who walked out of the store because the staff-including the "Manager"-ignored them! My experience has always been such, but a week ago, I had to stay a few extra minutes because the "Manager" had called the POLICE on a fellow Dasher whom she had told to leave the store without her orders after she had checked a name on a bag and been told to "Never fucking do that shit again!!". The "Manager" was trying to have the Dasher arrested! I have never spent less than 20 minutes waiting and when I complained about the long wait time once, I was told "Everyplace is busy! You gonna wait anywhere you go!" and then I was further ignored. During yesterday's visit, an older black man turned to me and said "Everyone's thinking it, but I'm saying it out loud...This is what happens when you let black folks run shit" and then he walked out after having been ignored for 10 minutes without even being allowed to place an order at all! He said it loud enough so that everyone (including employees) to hear which aggravated the employees, but did not motivate them. The employees don't plan for rushes, the management doesn't control production OR employee behavior, and, no matter how long a customer is at the counter waiting, the drive thru is always prioritized. I have seen employees going for breaks, or visiting with friends who visit in the parking lot, and leave bags sitting on the hot counter instead of handing out food to waiting customers. Today, I spent 15 minutes on hold before being 'assisted" by their customer service line employee (1-800-CALL-KFC), who sounded like he might've been answering the phone for several other companies in a conglomerate "service center" located somewhere "offshore". I was clear on what happened and even offered to give a police CAD number related to the police being called last week. If something doesn't change, I suggest that those of us in Racine take action to drive this location out of business (ie organized picketing at the location). KFC does not care about your happiness or satisfaction, only that they get paid. If they cared, they would hire employees who could handle the workload and ensure quality and satisfaction. read more

would rate 0 if i could, nobody wants to do their job and wanna be arguing with customers, every single employee and even the manager, thats why they wont accept refunds, because they cant get it together enough to provide good service and accurate orders. All good tho this lo prolly gon close soon lol read more

Take out- 6pc bucket with family size mac n cheese- chicken was cold, meat was fatty & didn't seem fully cooked- mac n cheese came in 4 tiny containers & was dried out with very little cheese- LOTS of stomach issues about 2 hours after eating & continued even with meds- very disappointing read more

My wife went and got two chicken sandwiches and two orders of fries. Her sandwich was fine, the bottom bun was a little hard, but not bad. Mine, was as hard as cardboard. The chicken breading was hard and the meat was dry. I tried to eat a couple bites, but it was so bad I had to spit it out. That sandwich was sitting in a warmer for quite a while. Check you food before you leave. read more

This place seems to always give me issues. This was tonight's example. I am not even sure how an employee would find this to be an acceptable meal to serve. It's supposed to be a $5 Fill Up 3 Piece Tender. It's barely 2 tenders and they forgot the sauce. Very disappointed that this store is consistently putting out tiny pieces of chicken and thinking it's Ok Update: Still horrible. This is supposed to be a Breast & Wing. I wish I could give less than 1 Star. Corporate doesn't care, just sends vouchers. Maybe Chick Fil A will be getting a lot more of my business if this is how KFC wants to act... read more

KFC - Fast Food Near Me - Racine, Wisconsin

See all

So I got there at 7:49 and they said they were closed. Even though their hours are until 8. I'd be a little mad if I was the franchise owner considering I was ordering for a family of 12. read more

Very Good we had the 8 peace meal chicken was moist and tasty definitely will go back again!

Clearly they can't handle more than one order at a time. Respectfully the girl at the drive through was very nice and efficient but then 25 minutes later after watching what was probably our food get handed off to a different vehicle, the manager blatantly ignored me when I came inside the store to find my order. Then she caught attitude when I let them know they likely handed it out to the wrong customer. read more

Long wait times. Everyone always looks stoned. They are always forgetting things and are rude when they do. I'd give them 0 stars if I could. read more

Currently sitting in this restaurant. I'm currently listening to someone scream at other employees as the whole dining room can hear her. Never caught her name but she's blonde and rude af. Unprofessional. She should get re-trained how to be a decent human before she actually takes care of customers. read more

We swore we wouldn't go back to this location - we should have stuck to our guns. They were out of PotPies, they were out of wings. So we ordered other things that were available. The girl at the register was too busy cleaning crap out of her nails to actually look at you while you're ordering and she's wearing FLIP FLOPS! Besides being nasty and unsanitary it's dangerous for her! The guy cooking was texting on his phone while he was cooking! Again, nasty and unsanitary! Then we got home and are missing biscuits and coleslaw. There are no utensils or napkins. Call the store to complain about the issue and they won't answer the phone! Called 3 times and no answer! Finally just called corporate. Next time we'll drive out to South Milwaukee or grab chicken from DeRango's. read more

Worst kfc ever they always close early says store closes at 9 and they stop serving drivethru at 830 what type of business is it they never have things I want always out of stock then they can't provide you with substitutes worst place in racine Popeyes is a lot better and open late ! read more

Slowest service in the world and they messed my order up.worst KFC location in Racine

Worst place in town for chicken to go to!The people that work there are disrespectful, and ignorant!They overcharged me for chicken, gave me six pieces, instead of eight, no gravy with the mashed potatoes.I went in to eat one day,think it would be better, one of the workers giving free food to his friends, and one making out with his girlfriend, in front of customers. I am wondering, WHY THE HELL IS THIS PLACE IN BUSINESS STILL! read more

Discovered they messed up our drive through order when we got home. Called them immediately, and after about 1/2 hour on the phone, the manager gave us number to use for next time to replace our missing food. Went back in 2 days, reordered the same items and used the number given to us, opened our drive through bags when we got home, and - somehow they found another way to mess up the order. This is not rocket science or life threatening, but you may want to check your orders before you leave. This last time, no one could tell the difference between a wing or a leg. I just hope these aren't kids working their way thru med school! read more

This is the worst KFC EVER!! No one was answering the drive thru. I went inside and two people were waiting to order. There were NO employees around. One of the other people waiting called out to see if anyone was working. Eventually an employee said it was shift change and we would just have to wait. I waited a good 15 minutes before being able to order. Other people had waited longer. The employees were rude when they did appear. The food was terrible and the restaurant was filthy. This is the last time I will stop at KFC! read more

I:00 on a Friday afternoon and a 20 plus minute wait at the drive through . Totally unacceptable . I don't think anybody works here .

My dumb ass should have read the reviews BEFORE I decided to spend my money with these nasty individuals. I ordered a chicken sandwich and potato wedges. Both items were dry, old, stale, and hard. They weren't even edible. How do I contact the manager? Oh, I can't the number listed is inoperable. Never again. read more

I remember LOVING KFC years ago...like 20 years ago before they changed their "extra crispy" recipe. It was my favorite chicken until then. Now my favorite menu item is the mashed potatoes. read more

Pot Pie? I stopped last week for my Thursday Pot Pie. I was told the oven is broke.....I stopped last Friday for a Pot Pie at 7:30, the doors were locked (sign says close at 8:00p) . I stop for my Thursday (1/18/ 2018)Pot Pie and was told the oven is still broke. All the Pot Pie sale signs are still up. What are you guy running over there? Is there a manager who can do something about it...... read more

I love the famous bowls and use to go to kfc all the time but now I NEVER go to this kfc anymore. Every time I go to this location they are sold out of something that prevents them from selling the famous bowls. The bowls consist of corn, mashed potatoes, gravy, pop corn chicken, and cheese. THESE ARE THE MAIN THINGS KFC IS KNOWN FOR YET THEY ARE ALWAYS SOLD OUT OF AT LEAST ONE ITEM. One week I attempted to go here 4 times within a 7 day period and EACH TIME they were out of mashed potatoes, popcorn chicken, or corn. The small handful of times I got lucky enough for them to have all the ingredients, there was an insane wait and the majority of the times the wait was on the biscuits. You may think that it wouldn't be a long wait, and that's what the employees tell you. "It'll be about a 5-7 minute wait@ and that's ALREADY long considering it's fast food but don't let what they say fool you, be prepared to wait anywhere from 10-20 minutes. Save your time and money and drive a little further to literally any other location. read more

This is the worst place ever. Went there today. Shorted me drink & cookies. Called and got a I don't give a f**k about you. The manager first said I didn't order them. Then blamed it on the computer. Won't do anything for me on their mistake. Go any where else . Good place to build a gas station read more

Fast and friendly service ! I usually don't stop at KFC but I did tonight and I am impressed. Food is fresh and very good. read more

Greasy chicken, and always messing up orders. Expensive for just chicken! I would get a whole rotisserie chicken at Pigs or Pick n Save, better deal !! 8 pcs of chicken for about 5 bucks vs Kentucky 8 pc for over 10 bucks. read more

As a treat for my dog, I tried this location again. It's been more than a year since I was last there, so I assumed it would be better. In a year, I'm sure they've turned over most of the staff, right? You guessed it, again I got dark meat when I requested white meat. So I called the store again, and I spoke with a manager. She happened to be the one who packed my order, which was rung up as dark meat. Again, I was asked if I wanted to bring the wrong food back, which I don't. When I pointed out that what might start to help is her saying "I'm sorry we got your order wrong," instead I got, "Your order was rung up as dark meat." NOT MY PROBLEM!! I ordered correctly, you rung up correctly, and normal customer service would tell you to at least try to pacify me a little. So another call to corporate, which I'm sure will also be ignored. But at least now I know, I will never, EVER return to this location. I have asked for a call from the franchise owner. We will see what happens. read more

terrible experience every single time I go there. It was 8:10pm and they close at 9 and they said because it was almost time to close I couldn't order what I wanted because they wouldn't make more of it.... and it happens all the time. I would rather go across town to pop eyes than to go through this terrible customer service place. very disappointed. read more