One of the worst fast food experience ever. Waited very long for someone to assist me although the restaurant was completely empty. No one at all inside. One girl with red hair was literally doing all the work by herself while others in the back doing God knows what. Young girl with red hair was extremely nice and said she'd be right with me. She had to deliver food to customer outside. As she went outside an older woman came out from back looking like she'd been wearing same clothes for weeks and playing in flour. She was bot at all polite and had an attitude. I asked if they still had the $5 special which is supposed to include 2 piece chicken, 5 nuggets and a medium soft drink. She hands me a box with no drink and after I asked she said no drink is included and its an upcharge. I showed both of them what supposed to be included and she said they do not honor that. I asked for a refund and she said they do not give refunds. I asked to speak to manager and she told me there was none then she said she was the manager. I tried explaining that as part of a franchise they have to honor their contractual obligations but it was like speaking with a 2 year old. After just finally leaving, come to find out she gave me 2 drumsticks, a mashed potatoe and a biscuit that looked like it been out in the sun all day affer falling 30 stories to its demise. Never again, will I go there! ​ read more

Worst customer service experience, it's not even busy but the workers don't seem to care about the inside customers. I placed a mobile order and been waiting for over 50 minutes. read more

No refunds apparently mean when they forget go give you 2 sides then you just don't get them. Horrible customer service there i would never recommend to anyone. read more

This is the filthiest, dirty fast food place I have ever experienced. If you don't believe me, go inside yourself and take a look. How is this place still open? The service is viciously rude and incompetent. The owner who is present seems to only know one speed, SLOW. The Take out ordered from the KFC site took 90 minutes??? I mean wtf? The lady at the counter obviously hates her job. The service is horrendous, but the DIRT and grime is just on another level that this business should FAIL any inspection. Disgusting and so unsanitary. read more

1. My family and I have been coming here for years. Not once have they ever gotten our order correct. It's always either the sides are mixed up or they straight up don't have the chicken. What?? No chicken at all fried chicken food chain? Yeah sure. 2. My friend Lorenzo worked here over the summer a few years ago and he had a laundry list of complaints. For 2 months there was no toilet paper in any of the restrooms, no soap in any of the bathrooms. Someone came in one night and apparently stole all of the outside trashcans. The way that this place treats their employees is completely unacceptable. Besides the manager, he's a G. 3. Thank GOD there is a Popeye's right next door. They have saved me throughout all my troubles here. 4. Inside, the tables are dirtier than my 80 year old bedridden grandpa's backside. This KFC location actually catered for his 78th birthday and MESSED. IT. UP. Hello??? Is anyone home?? 5. One time I walked in and one register had a line of 14 people because the other one had an employee that couldn't figure out which button did what. That same day my car got hit in the parking lot by an EMPLOYEE. In conclusion, this location is simply not worth your time. Make the trip easier by going to Popeye's read more

This is, by far, the absolute worst ran "fast" food joint I have ever been to in my life. Its filthy, unbelievably slow and the staff are rude beyond belief. Let me set the stage of a typical experience (typical because it has been this way literally every time I've gone): You place an order online, go through the drive through, they tell you they can't hand you your order through the window, all mobile orders need to be picked up inside (because they are never, ever ready). You drive around to park and 4 to 5 employees are outback smoking weed. You go in and the same rude, negligent woman is there running the counter while one guy boxes up orders. The floor is disgusting, everything is dirty. Everything has been visibly neglected for who knows how long, you stand in a crowd of angry people while orders are dispersed randomly. 40 minutes have gone by, it's now been an hour since you ordered. Eventually this lady drops your order on the counter. Half your order is wrong or simply not there. You go back in, she tells you "We're out of (item not in bag)". She didn't mention this prior, she just hoped you'll leave without noticing. She offers absolutely no solution. You tell her you paid for your food and would like it. She shrugs and gives you the first thing next to her, there is no consideration about the value of item you paid for and what she is offering. She does not care. Every. Single. Time. I rarely order from here but when I do my 8 piece family bucket has 3 pieces in it. My order for 8 biscuits has 0. No sense in ordering sauces they ain't even looking at that at all. You ain't gettin em. You'll get your mashed potatoes but they'll be cold, and don't you dare ask for your money's worth, that'll just make her mad. This KFC is the ONLY one in the area, and it would be lucrative if under competent ownership but it is certainly not meeting any kind of benchmarks. This location needs to be completely cleaned out. Its a cesspool full of the worst, lowest class people imaginable. Clean out house or shut it down, but don't let this blight on the community continue. read more

absolutely most insanely terrible customer service i've ever seen in any industry, workers screaming slurs at each other. the manager is so rude to every single customer it's a complete disaster. On top of all else there is trash all over the floor read more

Steer clear from this disgusting dumpster fire! I placed a mobile order at 11AM and it took the rude employees over 30 minutes to complete! My food was cold and the order wasn't even close to being correct! This restaurant is gross and I'm sure the health department would shut them down immediately! read more

KFC - Moldy box in the corner of the ladies bathroom. - Chicken Wings Near Me - Pleasantville, New Jersey

8/8/25 @ 5 pm Went to drive thru and was told cash only if I wanted to use a card i had to come inside. Went inside was told if I wanted to order chicken ( what else would you order at KFC) it would be a 16 minute wait. Left what poor service read more

It's been a while but I can't seem to get over the way I was treated. I pulled up to the drive through and no customers in sight, I waited 5 to8 minutes and no one ever asked for my order so I pulled up to the pay window mind you no customers and a small little black woman (middle aged) told me to go back around and place my order. I tried to explain to her that I waited for quite a while and she stated I don't care go back around. She was so rude I drove across the street (BHP) to Popeyes. I really miss KFC but there isn't another one near by and I will not go back to that one. read more

waited over 47 mins for an online order I placed that said ready for pick up which was not and when I asked status was told they need to work on the drive thru and will get to it when they can but don't know when that will be and it would be faster to cancel the order and reorder through the drive thru. The lobby was unsanitary with over flowing trash bins and what appeared to be mouse droppings under the fountain drink machine. read more

KFC - Chicken Wings Near Me - Pleasantville, New Jersey

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Well they open at 10:30 AM but I guess they don't start serving people till 11. I was just waved off. awesome

KFC in pleasantville New Jersey. Drive-thru only. Don't waste your time you're going to need about an hour if there's several people in front of you. Been sitting here 15 minutes already and the line hasn't moved to five cars. Places a joke Popeyes across the street is better good I'm out going to Popeye's read more

KFC - KFC - Chicken Wings Near Me - Pleasantville, New Jersey

Hey so I know it's been a while but I'm back with another review and this time of KFC . So let's get in to it I went to this location to get the Nashville hot chicken tenders. Now I know food does not always come how it looks on advertisements. So my expectations were not high from the advertisement but high from having already tried this at another KFC location. What a disappointment this experience was. I was served chicken tenders with what looked and tasted like oil trap residue it was NOT sauce like the tenders I previously had. I reached out to KFC.com and I still have not heard anything back aside from the autogenerated response So if you feel like you want to try the Nashville Hot Tenders . Don't ... at least not from this location read more

KFC - What I ordered ( chicken coated with SAUCE) - Chicken Wings Near Me - Pleasantville, New Jersey

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The worst, dirty store, rude employees. Ordered at 12 noon on website for 5pm When I got there they were out of chicken

Hands down the worst fast food experience I've ever had. We ordered and paid online. When we went in to pick up our food, the young woman at the register insisted she didn't have an order and then walked away. We knew the order went through and was already paid. On her third look, she grudgingly said the order was there but not ready. While we waited, she told several customers they were out of what they wanted and walked away again and again. Complaining to the manager did nothing. Not even an acknowledgement. The other four customers walked out without their food. Oh, and the chicken was overcooked. Will never go back. read more

Don't waste your money here. Customer service is horrible. Rush you to order, unprofessional mannerisms.

Interesting how internet chatter can influence you. There was this Buffalo Sabres' fan sharing her meal planning for the day ... first there was lunch but then dinner ... FRIED CHICKEN ... mmmm FRIED CHICKEN ... good old fashioned recipe FRIED CHICKEN ... and to think I was in a hurry tonight and could not cook. A quick call to my daughter and she said 'KFC sounds great!" But, did it really sound great or was that message locked in a brain cell from long ago and far away when mom's "homemade" fried chicken required either a trip for a red and white bucket or some shakin' and bakin'? The Colonel's Secret recipe sure sounded like a good option ... I had been thinking pizza but FRIED CHICKEN .... So, I pull up to the corner just knowing what I'd discover inside ... I knew there would not have been any improvement ... I knew #RobertIrvine would have a blast with his sledge hammer because this KFC outlet is not just slightly dirty ... it has dirt growing on its dirt. There are potato wedges on the floor whose bacterial friends actually can move the wedge at will. The dust level looks like a Buffalo snow storm before the plows have hit the road ... but I wanted THE COLONEL's SECRET RECIPE ... Obviously one of 'his secrets' is that the price is outrageous ... I can get a freshly rotated hen at my local supermarket for 1/3 the price of the COLONEL but then again they don't have a secret recipe nor a dead southern gentleman in their corner. So, I strolled up to the counter ... eyeing the warmer where my bird pieces rested ... that looked clean ... the workers looked clean ... so as the very pleasant young man walked up to me I said FAMILY BUCKET with 8 pieces ... mashed and green beans sides. Oh no ... in this pit of dirt I was ordering food ...the COLONEL's food ... what do they say dust to dust .... oh well he's buried elsewhere. The service was fast and very pleasant. When I arrived home after a 20 minute drive the food was hot ... the green beans had a really great flavor to them although they were cooked so the toothless from the back hills could chew on them. The mashed well let's just say instant potatoes are never mashed they are stirred ... the stirred potato flakes tasted of but add the Colonel's secret recipe gravy and I was in memory heaven. The skin was the yummy I expected and the chicken perfectly juicy. I did not notice any vermin in my bucket! So, once the cleaning crew arrives to scrape up the dirt or the health inspector comes to put up the red flag sign ... I'd say head to another Colonel location if you have one when you're hungering for that secret recipe. Service and food were of the 4 star variety but I still can see the eating area and front end of the kitchen and am wondering whether my stomach will be stirring later tonight. read more

KFC - Chicken Wings Near Me - Pleasantville, New Jersey

placed an order for pickup it said the estimated time was 4:40 pm and we didn't get our food till 5:00 pm there was one person in the drive thru and everybody inside was waiting for their food. the workers kept asking us what was right and what was wrong on our order as if they don't have a screen to read off of. workers were very disrespectful and used horrible grammar in the way of talking with us. we asked for a sweet tea and they gave us raspberry iced tea and didn't tell us until we asked if it was sweet tea or not. this could cause serious issues to people who could be allergic to raspberry. and it was not just us who were getting asked questions the workers were asking everybody in the store questions if the sauce is "bbq" sauce and not "ranch" worker said outloud that she was "going to quit" they worked very slow on our small order and told us a couple more minutes it would be done and 12 minutes passed. a man was waiting on his biscuits for 15 minutes and the service and environment was overall terrible read more

KFC - us waiting for our food 13 minutes in ‍‍ - Chicken Wings Near Me - Pleasantville, New Jersey

Absolute zero this wendy looking girl w red braids was beyond rude homegirl told me she forgot my drink when that was one of the only things I asked for sounded high asf I always have bad experiences said thank you 3 times just for nothing in return good is always good and hot but service is always not it read more

Food was good & fast but the customer service was HORRIBLE. they don't want to explain anything and god forbid you don't know the entire kfc menu and ingredients by heart they get real nasty with you. Man over the speaker sounded like he had better places to be and the woman wouldn't speak to me at the window. Avoid this place at all costs read more

The food was typical fast food but the place was utterly filthy not a clean table to be had, trash all over the floor and the trash bins was disgusting with dried up food all over the place . Not one hair net was worn by anyone in the entire place not did I see anyone wearing gloves read more

I think there is only one other business that has managed to aggravate me as much as this KFC from just the sheer amount of disrespect and ignorance I've experienced from here. I ordered two separate times. The first time my fries were not filled up hardly at all, the sauces were completely wrong, and it was missing 3 of the sauces. The second time I ordered through the app and my order had no straw, no sauces, the fries were cold, and the tenders were overcooked. I tried to call the store someone answered but then decided to hang up and then left the phone off the hook so I couldn't call back. I'm not sure what kind of games this store location is playing but I don't play with my money or my time. This for sure will be the last time I spend a dime here or step foot into this KFC because if something like this were to occur again it might result in me becoming irate. read more

Waiting in the drive thru line for 30 minutes now, then to be rushed to order my food and didn't even get it correct. Laughing on the microphone read more

Terrible customer service and food took an extremely long time without any explanation or apology.

Standard choices and taste for this fast food chain. Ordered the $5 dollar fill up and got original recipe chicken with potato wedges and a cookie. The chicken was moist and tender, wedges were delish and the cookie was sweetly satisfying. The Colonels recipe has never disappointed me and this was no exception. The gentleman who worked the drive thru window that afternoon was very friendly and helpful. read more

I'm in line at the drive thru as I type this and they're saying they're closed. It's 9:34 and their hours reflect a 10pm closing time. People are in there closing early. read more

My wife and enjoy kfc.but this place its always dirty, nobody cleans the tables.and when someone does the person makes so much noise moving the chairs.very unpleasant,we have stop going there... read more

KFC charged me a "Foundation charge" of $.97 without asking my permission. You cannot charge someone for a donation without their authorization. This is theft! I called the store and they said this is standard procedure and everyone is automatically charged this fee. I reported this to their corporate office but it just happened so I haven't heard back yet. Please be aware and don't let this happen to you. KFC needs to be exposed for this BS. The sad part is, I would have donated if asked but I will not let someone steal from me and they have now lost my business read more

I received this mac and cheese and it looks disgusting The management is terrible had a horrible attitude and won't ever go there again. read more

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The order accuracy and portions are horrible at this location. It seems like every time I visit the chicken strips get smaller and smaller, they are now the size of a large chicken nugget. If using the drive through you have to check everything before you leave because most likely something will be missing. read more

KFC - The chicken strips are more like big nuggets, smaller and smaller every time. - Chicken Wings Near Me - Pleasantville, New Jersey

This place is unbelievable every time when you go your food is wrong and the sierra mist taste like fizzy water which is nasty and they still haven't open the place up I would rate this place is there a start a food if it was able to but unbelievable will never come back here read more

If I could i would 0 star this place, customer service is terrible they always get the order wrong and it takes 30 minutes to get someone's attention. Never coming here again read more

Really good chicken and biscuit very fresh and hot the chicken came with 6 pieces and 2 biscuits with some butter and I got a side order of mashed potatoes really delicious! read more

HORRIBLE CUSTOMER SERVICE!!!!! Whole order was given to me as a large, I asked for a different a bucket. I was asked if I wanted meal, I said no, the male working the drive thru then gave the headset to a female was even worse and forced me into agreeing to get a meal. They were NOT NICE AT ALL. Meal was HORRIBLE, they were the worst KFC I've ever been to in my life. Never will I ever go to this KFC again. They'd be lucky if I return to KFC as a customer period. read more

Chaotic energy in this kfc right now. Very poetic. Not unwanted, just shocking. Thanks for this. Will come again.

Okay I'm pregnant I had a late night craving for some KFC Mac N Cheese I came 15-20min till closing (they close at 10pm) they are already closed... this is the 3rd time I've come at after 9 and they are closed... I'm not even going to bother coming here anymore. It's just annoying... read more

One of the worst KFCs ever! Every time I attempt to eat at this location, I know in advance that something will be wrong-- and that speaks directly to the management of this specific location. Horribly organized & understaffed, food product is definitely lower quality than other locations (if it's even available), and now tonight.... they are supposed to be open until 11pm-- lights off and closed at 8:30pm! Thank God there's a Popeye's right across the street. read more

Actually pathetic that they sold out of chicken sandwiches. Made me waste 15 min out of my day. Embarrassing to say the least.

I have never written a review for a fast food place, but after my experience today, I had to. I drive by this kfc frequently on the way to my son's. It was usually quite dead. Today, my son said he want to go there. I was surprised to see the parking lot full. I'm going to give credit to the customer service we experienced while there. Cashier was quick to tell us what my son ordered would require an 11 minute wait and offered him another similar option that would not be a wait. Food was delicious. As I was leaving, the manager, from behind the counter asked me how my experience was. I was so taken aback, I looked around to see who he was talking to. It was me. I told him it was great. He smiled proudly. On my way out, I caught the cashier I had stopping at a table to ask how their meal was. What a difference good customer service can be. I will surely pass by the nearby McDonald's and Burger King to come experience this again. Bravo KFC team! read more