Service was amazing!! Everyone was so kind and helpful. My food was ready on time! Great service. The food was not so good. I don't recall the potatoes being so runny. The gravy was runny as well. And sadly the extra crispy was not crunchy at all. Even the biscuits were blah. But... the Cole slaw was perfect. We ate it but I'm not sure I will go to another KFC again. read more

I am submitting a formal complaint regarding my experience at the KFC located at 3550 W Thunderbird Rd, Phoenix, AZ 85053, on September 15, 2026. My order was #754683671. I placed this order through the KFC app specifically for "convenience." The order was five chicken nuggets, Comeback Sauce, and a Hot Ranch Big Dip. The subtotal was $1.49, tax was $0.13, and the total was $1.62. I arrived after placing the order, parked, walked inside, and deliberately gave the restaurant ample additional time to prepare it. When I entered, I was literally the only customer there aside from one other person. I walked to the counter and was ignored for approximately five minutes. Eventually, an employee acknowledged me and asked for my order number/name. I provided it. I was then told that my order was "being made." I accepted that answer and continued waiting. Instead of immediately escalating the situation, I gave the restaurant additional time to fulfill the order. The wait continued. What should have been a very short transaction became approximately 20-30 minutes of waiting for FIVE NUGGETS. The situation became even more difficult to understand when a whole slew of DoorDash drivers arrived after I had already been waiting. I watched substantially larger orders get completed and handed out to them before mine. I watched two full orders leave the restaurant ahead of mine. Other people who arrived after me received their orders and left while I was still standing there waiting for five tiny pieces of chicken. That is the central issue. I had already placed my order through KFC's own app. I had arrived, parked, walked inside, approached the counter, waited to be acknowledged, provided my order information, and been told that my food was being made. Meanwhile, people who arrived after me were receiving substantially larger orders and leaving. HOW does a five-piece nugget order remain outstanding while later-arriving orders are completed first? I understand that restaurants can experience delays. What I do not understand is why a tiny order was apparently left outstanding while later orders were fulfilled, particularly after I had already asked about my order and was told it was being made. If there was a legitimate reason for the delay, someone should have told me. If the kitchen was backed up, my order had been overlooked, or there was an issue with the app or kitchen system, I should have been informed. Instead, I was left standing there while other orders continued going out. The KFC app is supposed to provide "convenience." In this case, the supposed convenience became the opposite. I used the app specifically to save time and make the transaction more efficient. I gave the restaurant additional time after arriving, yet still spent approximately 20-30 minutes waiting inside. I have one life. My time is finite and valuable. The fact that my order cost only $1.62 does not make my time worth $1.62. A customer's time does not become less valuable because the customer ordered a small meal. I ultimately ate the five nuggets in approximately 30 seconds. The fact that I spent roughly 20-30 minutes waiting for food that took about 30 seconds to consume makes the situation even more unreasonable. I want KFC to investigate Order #754683671 using the actual order and operational records. Please determine: 1. When was the mobile order received by the restaurant? 2. When was it entered into the kitchen workflow? 3. Why was I ignored for approximately five minutes after approaching the counter? 4. Why was I told the order was "being made" when I subsequently waited another 20-30 minutes? 5. Why were later-arriving customers and DoorDash drivers receiving substantially larger orders before mine? 6. Was my order overlooked, misplaced, deprioritized, or affected by a staffing, equipment, inventory, point-of-sale, kitchen, or order-routing issue? 7. What corrective action will be taken at this location? Please review the electronic records rather than relying solely on employee recollection. The order number, app transaction, kitchen workflow, and completion record should establish what happened. Please do not respond with a canned apology or generic statement about customer satisfaction. I am asking for an explanation of a specific transaction with a specific order number, location, date, and completion time. Order #754683671 September 15, 2026 KFC - 3550 W Thunderbird Rd, Phoenix, AZ 85053 5 pc. Nuggets + sauces Total: $1.62 Completed: 7:27 PM Five nuggets should not become a 20-30 minute ordeal in a restaurant where customers arriving later are receiving substantially larger orders. My time matters. I expect this complaint to be taken seriously, investigated using the available order records, and escalated to the appropriate management and franchise leadership. I expect an explanation of what happened--not a template response. read more

The new Wednesday special of chicken fried steak for $4.99 is probably the best meal from KFC in many many years. I give this a 5 for great tasting. read more

we visited Kentucky fried chicken last night and Tony was our cashier. She gave us the best. Customer Service we've received in a long time. She was sweet. She was fast. She definitely improved our night. The food was great. The customer service was better thank you Kentucky Fried chicken. read more

This is the best Kentucky fried chicken ever!! The workers are so friendly!!!! The food is delicious!!! They met our needs beyond expectations and made our Easter dinner perfect!! I placed the order with Michelle and Michael, and they even called me ahead to make sure that my order still needed to be filled. Will definitely be back here at this Kentucky fried chicken!!! read more

Went in and ordered 2 of the new chicken fried steak today for lunch took few minutes no problem. Got home no gravy on chicken fried steak. No one seems to be in charge. read more

I ordered 2 Classic Chicken Sandwiches and an individual fry and not sure how they did it but the sandwiches tasted like fish and the fries were greasy and limp. KFC doesn't serve fish this time of the year so i wonder if this location hasn't changed their fryer oil since the last time they did serve fish. I'll definitely not go back to this location and not even sure I'll go to another KFC at all. Worst KFC chicken I've had in my life. Go else where!!! read more

I called them this morning and told them I wasn't coming in to get what they forgot on the order. I also asked for my money back noting that they did not fulfill their obligation to me as a customer. It was obvious the chicken was cooked in dirty oil, it was so bad I took one bite and it was so greasy that we threw it all away. I again asked for my money back and the manager said no as we had taken the food. He has a lousy attitude to be dealing with people. I will not be going to KFC ever again. I checked my bank statements and found that I had been there 26 times and spent well over 2000.00 dollars. I will never go to KFC again! read more

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My husband and I had an extremely disappointing experience at this KFC location. We waited nearly 50 minutes for our order--20 of those in the car before I went inside to check on the delay. What I witnessed was complete disorganization. The staff appeared overwhelmed, shouting back and forth, and clearly struggling to manage orders efficiently. It was chaotic and frustrating to watch. Even more concerning was the lack of basic food safety practices--none of the employees were wearing gloves, which raised serious sanitary concerns. This experience was unacceptable, and I strongly urge corporate to review the management and operations of this franchise. We will not be returning. This is actually the second time this happened to us, once in November 2024, and not again in July 2025! read more

I was craving chicken while at work today, and I figured this KFC was only about five minutes away, and I received a T-Mobile Tuesday promotion (3 tenders with fries for free with $5 purchase). I placed the order and was quoted a time, and I showed up a minute or two after the time, and the order was ready a minute or two later. All in all, today's journey to KFC was fine. There was a homeless man outside the front door, but once I made it inside, the restaurant was rather clean, and one woman who was staffing the drive-through and inside register acknowledged me and finished preparing my meal after helping someone at the drive-through. I felt bad that she may have been working there alone until I heard her yell an order to someone I couldn't see. I ordered the promotional three pieces of tenders, fries, and sauces. I also added on two regular sized sides of corn and green beans. Everything was good though I thought the vegetables were tastier than the chicken and fries. I felt this is an average KFC restaurant as the staff on this visit and on previous visits aren't concerned about customer service as much as making sure they stay on top of orders (which is certainly also important). Today's visit had the restaurant in a good condition though that wasn't always the case. While my order was ready only a few minutes after the quoted time, I've had orders that I've had to wait for quite some time on in the past. I haven't had any negative experiences like the one and two-star reviews mentioned on Yelp though I wasn't given any exceptional or above average service either. I will come back here again in the future to see if I get better service so I can increase the number of stars I rated them. You can join the KFC Rewards program by going to https://www.kfc.com/dashboard/enroll. If you also download the app, you are in for nice discounts and freebies. It also works well with T-Mobile Tuesdays when they have KFC promotions every now and then. In the app, you can see deals (including a $5 combo), the latest, and other regular menu items. You earn points for every dollar spent and can later redeem points for free menu items. My favorite part of the program are the offers. There are also badges and flash rewards. Ironically, when I returned to the office, someone had picked up free Raising Canes chicken, but I was already full from the KFC I had ordered. Oh well! Another time... read more

Chicken is very dry and it's very greasy!! The biscuits are very hard you don't give honey or butter like you used to give us back in the day! Think I'll start going to Churches chicken their chicken is bigger! read more

Horrible management here!!! All starts at the top! Third time, (three strikes so bye now) THIRD TIME... I have NEVER ordered from this location without them telling me they are out of either chicken tenders, nuggets or the chicken is frozen and it's not their fault. IT IS YOUR FAULT! Keep your inventory properly noted and as a FAST FOOD RESTAURANT, you should never run out of anything and if you do, find a way to update and upgrade your dumb a&& app so that I don't show up for lunch to be turned away without my food OR A REFUND SINCE THEY CLAIM THEY CANT DO IT IN STORE WHICH IS ABSOLUTE HORSE DUNG! So, gfy's read more

KFC - NO CHICKEN?!? SERIOUSLY WTF! - Fast Food Near Me - Phoenix, Arizona

Don't waste your time. Go somewhere else. They hire only incompetent people. I don't think I've ever had one correct or good experience here. Food is always wrong. Posting this as my last goodbye and hoping they replace it with something else. The rest of the reviews can agree on that! read more

Your. Chicken pot pies do not contain any Chicken. Just potatoes and peas. Do better KFC read more

I just came in for my interview here at 3550 W Thunderbird and the manager Christina was quite rude to me when I arrived stating that the store doesn't make enough money for an assistant manager with a very unprofessional attitude. Looking behind the counter the cook was vaping in the back. The whole kitchen was unsanitary and did not seem like a positive working environment, let alone somewhere I would eat. I worked a busy shift today on Halloween before getting ready for my interview here so I do not appreciate the poor communication and management. read more

Fool me once...Several months ago, I drove to this location for food. I was told that it was a 30 Minute wait for extra crispy chicken. Drove to 75th Ave a Thunderbird instead. What a pleasant experience. The management at this location (35th Ave) should go train there. Fool me twice.... Drove through on March 13. I ordered an 8-piece meal and went home. Started to serve and only had 6 pieces of chicken. Contacted corporate who e-mailed me back for more information. That was over a month ago with no further contact or remedy. Well worth the drive to 75th Ave and Thunderbird from now on. read more

Roaches in the lobby, rude & lazy manager, tons of disorganization. I was disappointed to find 3 roaches in the lobby, the manager Kristina digging used inventory products out of the trash and washing them, and being extremely rude and disgusting to her employees. read more

The staff is respectfully polite, clean, and quick. I've never had any issues with this store over the years, and I've gone at all times of day. They even call you IF something is wrong with a mobile order, so they can resolve it before you arrive! I suggest going early when they open before lunch rush and from 1-3pm for an empty atmosphere. Their quality of food is great. I've never left feeling unsatisfied. Temp is always perfect as well. read more

KFC - 2 for $5 wraps. Both are the size of one normal wrap anywhere else. So them being so small, both can fit in one hand is disappointing - Fast Food Near Me - Phoenix, Arizona

Chicken was dry. I ordered a meal with a Pepsi. I pulled around to the side , they brought the bag I left. About a mile in half later I realized I didn't get my drink. Got home to realize my gravy isn't thick. It's brown water. You know it's been a long time since I have bought Kentucky, maybe this is why. read more

Worst experience ever unless you enjoy waiting over 40 minutes for your food, which will not be exactly what you ordered and will be dry and lukewarm. If your order includes a soda, don't show up thirsty because they will not remember to include that after your long wait. Lots of employees, but not a lot of direction. read more

So. My mother just went through the drive thru. She ordered a two piece chicken meal with a drink, mashed potatoes as the side and a biscuit. She then ordered me a famous bowl. She got home, she got everything but her mashed potatoes and I got something else? I got Mac and cheese? With some chicken and hard cheese melted to the top. Like it's not soft and melted I mean it's like plastic and melted. Like if I wanted to eat this I can't cause I would possibly break my teeth on the cheese stuck to the chicken on top... Tried calling, the line is "busy" it's been busy for a long while now. Can uhh KFC pay these workers more of a decent wage so we can get edible food. I've heard of food retaliation before but I'm pregnant and just want to eat something.. now I will have to go out and find something else.. cutting it close to bedtime causes higher chances of acid reflux.. so let's hope it doesn't come back up on me... So thank you for screwing up a simple order so badly? read more

KFC - Wrong order - Fast Food Near Me - Phoenix, Arizona

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I wish I could rate no star, they got our drinks wrong, no biscuits, barely any portions and sides! and to add to it, i paid $6 extra for a large side of mac n cheese, and they forgot it?? these workers clearly hate their jobs worst kfc in the area, do not recommend. read more

Ordered a 16 piece chicken tender family meal at the drive thru window at 8:20. Waited for over 20 minutes for our order. Checked the bag and it was 100% incorrect. Went inside and let them know my order was wrong. Girl at the counter said I could wait another 10 minutes for tenders... asked for a refund instead of the correct order. She points to a sign saying they don't do refunds. I ask to speak to the manager. She talks to the manager on her headset. Best they can do is offer me a cake for the wait. I ask to physically speak to the manger. While waiting for her I see an employee drink from a personal cup and another employee texting and then putting her phone on the food prep counter. The same employee then puts an AirPod in her ear and immediately touches food. Absolutely disgusting. read more

I came here for a spicy chicken sandwich meal. It really should be called mild chicken sandwich since there isn't much spice to it. The unsweetened tea tasted like medicine. The sandwich and mashed potatoes were of forgettable quality. The service was friendly enough. There's a statue of the Colonel sitting on a bench if you're looking to take some tourist pictures. read more

The only good thing I can say is they were fast. I ordered 2 orders of chicken strip basket. The food to include chicken and fries was if it was from the day before and reheated under heat lamps. chicken was hard and so dry i couldn't eat it, fries as well were hard and dried out. Extra sides ordered and paid for didn't make it home. I sent an email to corporate and never got even a reply. I guess if they don't care I won't either. Sad because the location is close to me but I'll not be eating there anymore. read more

Ordered the new saucy nuggets today. The advertisement shows the sauce dripping from a sample nugget. Not even close. Each nugget was barely coated. There was zero sauce in the bottom of the container when the nuggets were taken out. Huge disappointment. I've eaten at this location before and never had a problem. Not happy this time. Will I go back? Probably not. Food quality was poor today. read more

This location is horrible DIDNT get my Mac n cheese and extra thigh, and on top they took like 40 minutes

pathetic amount of fries....Chicken burnt not extra crispy & all is cold! Not coming to this location or ordering this again! Extremely disappointed with the $10 Box portions & quality read more

KFC - Pathetic amount of fries! - Fast Food Near Me - Phoenix, Arizona

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I went to this store recently and initially went for a family bucket dinner. I was advised they were out of white meat. This store consisitantly is out of something. Whomever does the ordering needs should reasses. . So I went with chicken tenders. Got home and discovered the most hideous nasty tenders I have ever seen. I can't believe they actually served them. The tenders were difficult to chew and one family member gave up and ate something else. They weren't much bigger than a chicken nugget, definitely not $19 worth of chicken. I wasted my money ye that day. Needless to say, I will not be retire I g to this store EVER! read more

It was a horrible experience, I placed an $80 to order in the drive-thru. The cashier refused to take my money, claiming it was too old. By the way it was a 1985 bill., I will never purchase from KFC again read more

order on the phone app - still took an additional 20 minutes to get food. Biscuits were hard as rocks - day old? mashed potatoes were only half full the grave had a thick dark brown clump? burned corn looked day old no plates were in order no utensils as requested no butter of honey- they were out the manager allowed an employee to throw empty chicken trays on the floor instead of turning around and putting in the carrier read more

This location will consistently mess your order up completely. Received almost all wrong items today as well as both the sodas ordered being room temperature, watered down, and not carbonated. This is my third and last attempt with them. read more

I asked for my food to be made correctly twice. The first time it was missing bacon. The second time the bacon was literally thrown into the bag for 1 sandwich not the other 4. The final time that I asked, while still trying to be polite, the cashier and cook told me to get the fuck out and started yelling at us racial slurs. I reached out to customer service however nothing was even done as a result of the incident. On top of that it was dirty and it was obvious the employees did not want to be there. read more

do not go to this location terrible service they have a excuse for never having food like biscuits and wait time is forever, rude drive through person and manager is rude and has attitude I've never seen nothing like it read more

Not all KFC's are created equal. Over the past few months, I have rediscovered KFC, and genuinely enjoyed it. Decided I would get lunch here today, and came down to this particular one (I usually go to the one on 19th and Union Hills). I went with the $5 fill up box with 3 tenders, mashed potatoes, biscuit, drink and a cookie. Just a tad over $6.00 and well worth it for the amount of food you get. Went through the drive thru and then parked and grubbed down. Here is how it was............... Chicken Strips- Eh.....not nearly as good as the other KFC's I have recently been to. These strips were smaller, not coated as well, a little drier, and honestly, a bit skimp. They were piping hot (too hot to eat right away), so I could tell they were cooked fresh, but they reminded me of the "old KFC" and that is not a good thing. The breading was really light and not too crispy. The chicken had a funky texure to it too. Night and day from what I expected, and what I was craving. Biscuit- This biscuit was actually better than other KFC's I had been to. It was softer, and more buttery. Probably the best KFC biscuit I have ever had. Wish I had gotten a few more of them! Mashed Potatoes- Same as usual. A huge serving completely smothered in gravy. Tasty! Cookie- Good chocolate chip cookie. A nice bonus item added to the "box". Still warm and it had a ton of chocolate chips in it. Guy at the drive thru was nice and I got my food pretty quick. Too bad the chicken strips were whack! Everything else was fine (actually really good) so maybe the chicken was just a one off? Doubt I will be back to this one since I know my other KFC serves it up the way I like it. read more

KFC - $5.00 fill up chicken strip box. Strips were skimp, not breaded too well, and had a weird texture. Everything else was tasty! - Fast Food Near Me - Phoenix, Arizona

The service was very friendly and while I was trying to decide what I wanted every member of the staff politely offered to take my order.

Ordered our meal for delivery this evening (which is something we never do) from this KFC location at 6:15p. Received a text from Door dash stating that our order would be delivered by 7:03. Follow up texts continued to push the delivery time out to 7:59. We were unable to ascertain what the issue was, so I called the store. The phone continued to ring unanswered until it rolled over to a busy signal. Called Door dash driver several times and received nothing but busy signals. No answers anywhere! Finally, at 7:48, food arrived. Driver was unable to speak English, so could offer no explanation. And of course the order was not correct and was semi warm, at best. I have since been unable to get any franchise or management information from this business to report this unacceptable issue. Poor, poor food and service. I would run a mile from this restaurant!!!! read more

3rd time in a row gotten order messed up. Missing items and given wrong items. Customer service was okay, wasn't given a receipt asked to pull away due to other customers. read more

If you read this and you're in the drive thru.... And they ask you to pull up to the blue tape... leave and go somewhere else. These a-holes could give an f about you or the food you're about to eat. Awful place, I may never eat kfc again because of this one store. read more

KFC - not what it used to be. Last Friday I went to the KFC at 35th and Thunderbird to pick up dinner for my family. I spent $54.00 for a 16 piece dinner. The mashed potatoes were not mixed, the gravy looked like black coffee and when my husband used tongs to take the chicken out of the bucket the skin fell off. I made a complaint to KFC online and got an email with a tracking number and was told that someone would get back to me, nobody did. I called KFC and was told that they had forwarded my issue to the store. I asked why the store hadn't gotten back to me and the agent said "bad management". Most honest answer I've ever had on a customer service line. read more