**Extremely Disappointing -- Twice Burned at KFC in Owego**
This is the **second time** I have had an unacceptable experience at the Kentucky Fried Chicken in Owego, New York. After tonight, I can honestly say I have had enough.
The **first incident happened about six weeks ago**. I stopped after work at approximately **4:40 p.m. on a weekday**--hardly an unusual time to be ordering dinner. I ordered an **8-piece bucket meal** and was told there would be approximately a **20-minute wait because they didn't have any regular/Original Recipe chicken available**.
Fine. I asked if they had Extra Crispy. The cashier went to check and came back saying they could make the order with Extra Crispy. Okay, no problem. They proceeded with the order, only to come back and tell me they were **out of biscuits** and that I would have to wait another **10-15 minutes**.
At that point, I said forget the biscuits. I paid for my order and left.
Then I got home and opened the bucket.
**Four of the eight pieces were wings.**
Not substantial pieces of chicken. **Four small, practically meatless wings out of an eight-piece meal.** Half of what I paid for was basically bones and skin.
I was extremely disappointed, but I decided to give this location another chance.
**That was a mistake.**
Tonight, I stopped at approximately **4:45 p.m.**, again during dinner hours, and ordered the same 8-piece meal. The employee behind the counter walked over to the warming area, opened it up, and I could clearly see a tray of chicken sitting there. He pushed the tray back in, closed the door, came back to the counter and told me:
**"It'll be about a 25-minute wait. We're out of chicken."**
Seriously?
I immediately asked to speak with a manager.
A young woman came around the corner and asked, **"What do you need?"** The attitude was apparent from the moment she approached.
I explained that I could not understand how a **fast-food chicken restaurant could repeatedly be out of chicken during dinner hours**. I explained that this was not the first time it had happened, and I specifically pointed out that **I had just seen a tray of chicken in the warming area**.
I asked for an 8-piece chicken dinner.
Her response was essentially that they couldn't provide it because **the chicken available was all white meat**. She then shrugged and started walking away, giving me the distinct impression that the conversation was over and that there was nothing she intended to do about it.
**This is unacceptable.**
This is a **chicken restaurant**. If customers walk in at **4:40-4:45 p.m.**, right around the beginning of the dinner rush, and are repeatedly told that the restaurant is out of chicken, there is a serious problem with inventory management, preparation, staffing, or all three.
And the customer service makes the situation even worse.
I understand that restaurants can have busy periods. I understand that mistakes happen. I understand that sometimes a particular item may temporarily be unavailable.
But this isn't a one-time issue. **This has now happened to me twice within approximately six weeks.** The first time, I ended up with an 8-piece meal containing four tiny wings. The second time, I was told to wait 25 minutes for chicken while I could literally see chicken sitting in the warming area.
Management at this location needs to take a serious look at **both its customer service and its ability to properly prepare and maintain enough product to serve customers during normal dinner hours.**
There is simply **no reasonable excuse for a chicken restaurant to be telling customers at quarter to five in the afternoon that it is out of chicken.**
After two experiences like this, **I won't be giving this location a third chance.** read more
