came close to closing. staff were super nice and didn't have to wait to long. the person serving us was named Nat, and she was super sweet and nice to us. read more

haven't been there since just before covid it was soo good went at 4pm on a week night doors were locked employee was at a table with tray of food comes to door and says I can let you in but it will be a 30 minute wait we are cooking the food every visit we ever made we never had to wait every time we pass by there they are never busy so this made no sense will never try going back read more

Closed for the night at 4pm on Sunday the other night. I sensed up driving to another Kfc Went yesterday, and 4 pieces of dark meat got me 4 drums and 1 wing. It should have been 2 thighs 2 drums, cause normally it's be 1 drum 1 wing, 1 breast, 1 thigh. Sure switch my breast for a thigh or a wing for a drum. But they switched a thigh and breast for 2 drums. At this point we aren't going here anymore. Please avoid. It's businesses like this that make us all salty read more

KFC - Drive through menu - Fast Food Near Me - Orange, Connecticut

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The service is really bad. I went there after a long drive, pre ordered online so I wouldn't wait. After the order was ready on the app I went to get it and I was told to wait for more minutes. I waited 37 minutes for a fast food. I received a bad attitude for asking for an update on my order. read more

Came back a couple times since my last review. Even got a response saying management would address previous concerns. Nope. Both times I stopped back recently the dining rooms closed at the most normal meal times ever. Staff literally has zero manners or hospitality. Place doesn't even deserve a half of a star let alone 1/5. Shut this place down read more

Hours say they are open but they are closed. Only drive through . No quick pick up. Doors are locked . Go someplace else ...

This has to be the worse managed KFC in the country! It looks like they make some chicken, sell it, run out and then make some more. Apparently they do not know you can cook and sell at the same time! If you really have to have some KFC, bring something to read as you wait 30 minutes or more in line. read more

Food order was incomplete, food we did get was dry, potatoes tasted like oil was a week old and now I try to call to discuss this issue and no one picks up the phone. Did I mention we waited about 20 minutes while they cooked the potatoes because they ran out. Last time I will visit this place. It will be Boston Market or Popeye's from now on. read more

Winner Winner Chicken Dinner. I couldn't believe the chicken it was actually fried I didn't know they still did it like this. read more

KFC - Artichoke Hearts - Fast Food Near Me - Orange, Connecticut

As almost every other review before me has stated, chicken is disappointingly not fresh. It's quickly obvious the staff hates being there, and by extension you for walking in. This was my second time at this location, and I think I'll pass on a third. It's intriguing that the Derby KFC can serve up the same food much better. read more

The chicken was dry and not fresh at all , ordered chicken wing and a breast and never seen a chicken breast and a wing so little maybe not chicken but pigeon , first time in many years i eat from this place and was really bad , food is nasty and don't even look like chicken , dry and probably was there for hours in the warmer , they shouldn't sell food reheated for a long time . read more

This is the second time I have gone to this location and they are out of crispy chicken. Ordered online and was told they don't have any crispy chicken when I got there. Then get told they don't have any dark meat pieces as well. Ended up canceling my order. The employees were not rude at all when explaining. Shouldn't they be will stocked with chicken seeing how they are a chicken place, it's kind of the main point of the place?! read more

Alright, I very rarely leave poor reviews for anything. Location has good food and the staff are all super nice. But the dining area is never open. Some days the manager straight up just doesn't feel like opening the store, despite the fact the store is SUPPOSED to be open, and i don't have a car, so the drive through isn't exactly an option. I used to come here frequently but now every time i go i can never get in. What gives? read more

What a horrible place this is. The only reason We went was because of those dumb commercials on tv got me a crave. Anyways, I go and order from the drive thru a 12 piece family meal. I ask for half crispy and half regular. She only has 2 crispy pieces. Then it says clearly on the sign that it comes with 3 large sides. It DOES NOT say if you order any side other than mashed potato or cole slaw there is a 50 cent up charge per item. The cashier did tell me that but it was useless to argue with such an idiot. Then I needed some gravy and I ask for a couple. Last I know that means TWO. But the cashier needed an exact number, I guess so she knows how much extra to charge me. Finally I get to the window. And it's $39. I give her a hundred and she says she can't take it and there's nothing she can do about it. I told her all I have is $20 in small change. Kim, the idiot then says, well you need to get change cuz there's nothing I can do about it. ". KFC is such a s**thole. Never going back to this place. Can I give a NEGATIVE STAR rating ? Avoid this place at all costs. The employees are rude !!!!!!!!!! Ok update - just got home !! How freaking stupid is this place ?? After all that fuss over how many gravy's to include, I get home and there's NONE. Done with this nasty place. read more

Absolutely HORRIBLE CUSTOMER SERVICE. DO NOT GO HERE. We called to place a large order they told us please order online. We ordered online arrive to pick up food and had not even started making it. Then we were missing a mac and cheese. They said it says only 1 on our board. We paid for another mac and cheese but then I see my receipt and it says I paid for 2. I show them and ask for our money back as it clearly shows I already paid for 2. Speak with the manager and show her and she says nothing she can do. We have to call corporate. Emphasize that it clearly says 2 paid for and she keeps saying she cannot do anything. Ask for number for corporate and she says she doesn't have. Wow. NEVER COMING HERE AGAIN read more

MANAGER HUNG UP WHEN CALLED TO COMPLAIN. We work at the customer service industry so we were trying to give them the benefit of the doubt BUT This location has an extremely disrespectful staff. We tried to order food and they were out of almost everything so we asked what we could get instead and they were extremely rude when we asked these questions and when we asked for one second to try to figure out what else we want it and they kept talking to us in a rude manner asking anything else and being disrespectful they flipped us off when we left. We will not return to any KFC!! read more

Horrible place...stopped by last night to get dinner and the place is filthy from bathrooms to tables ...the tables were not clean left over food....floor dirty...a long line of people waiting to be helped...while the employees in the back either on their cell phones not paying attention and when she came to the front ..What an Attitude this woman had...if you are in the customer service industry...you need to be PLEASANT and Friendly...this people had neither...to me a clean place speaks a lot but when you walked in and the place is dirty and the employees have the attitude is just a job...then you as the owner or manager need to get involve and FIX IT...but again the owner or manager don't care cause they are just making money ...and that is all they care about. .PLEASE DO NOT EAT AT THIS PLACE IS FILTHY AND NOT HEALTHY....as I ate my dinner at your location...Not one employee step to clean the floors or the tables...they just stay in the back doing nothing....TIME TO FIRE N HIRE NEW EMPLOYEES THAT CARE. read more

If you like KFC, the food is pretty decent. Unfortunately, it would be hard to find a "fast" food location that is consistently as slow as this particular KFC location. Even if I have a craving for KFC's fried chicken, if there is more than one car in the drive-thru, I'll drive the extra two miles down the Boston Post Road to Popeyes. I've actually done the experiment of seeing a couple of cars online at the KFC, driving to Popeyes, getting food through their drive-thru, and coming back to KFC, only to find that had I stayed at KFC, I'd still be waiting for my order. Also, I don't think there is a local fast food outlet that is more likely to botch the order. Always double check what is in the bag before driving away! It has been this way for years. Unfortunately, it's the only KFC in the neighborhood. read more

I don't why I keep torturing myself going here, I guess because they're the only KFC around. Same story every time, I order online thinking I'm saving time and no payment transaction In person. I'm 6'4" tall and 270 lbs but when I'm standing at the counter to pick up my order for 25 minutes they look past me like I'm invisible. Did It again today but this time I actually stuck my head through the Plexi glass and told them I ordered online and just want to get my order and go home. Two other people were there before me got sick of waiting and left, If I didn't already pay I would have left too. They filled my order after I spoke up, dropped the bag on the counter and walked away. The sad thing Is I prefer KFC to Popeyes chicken but I think after this last time I'm done. This business could make some serious money If they ever get It together, the staff knows they'll never get fired or even reprimanded for their bad attitudes and lousy service so they keep doing It. I know the employees don't make a lot of money but I'd rather see someone quit If they're not happy rather than do what they're doing Popeyes here I come. read more

Slow, rude service. We waited in the drive through lane for 20 minutes, got the third degree because of a coupon we had, and had to wait an additional 20 minutes for the food. read more

For KFC, this is an exceptional location. Whenever I break down and give in to the craving the food is always fresh and hot, the staff is friendly and quick to fulfill my order, and I've also always seen someone cleaning something, so there's no feel of grease everywhere. read more

if you want dried out Kentucky fried chicken then this is the place for you, always guaranteed to taste like three day old frozen chicken , the flavor is not there , having a tough time believing this is a real KFC ,,its almost as bad as the NEW colonel on Tv save your money and go up the street to the Chinese buffet ..much better chicken and pricing read more

KFC - my $11 KFC box meal from orange ct Dried out - Fast Food Near Me - Orange, Connecticut

Only customer in the drive thru, no other cars in the parking lot. Rude attendant takes order but can't hear me as all the other employees are talking loudly in the back ground. I was charged for 3 large mac and cheese sides instead of the small ones I ordered. It took about 10 minutes to receive the food. In the meantime I can see everyone milling around, chatting among themselves and on their cell phones. I pointed out that I ordered potato wedges and not mashed, the attendant looked very inconvenienced by this and took about 5 more minutes to replace it. The chicken sandwich I ordered was dry and overcooked. Just awful. No pride or people/customer service skills among the staff. If I were the owner I would be so embarrassed. Never again. Hope to see you out of business soon! read more

I sent my daughter and her fiancee to Kfc in Orange, CT, our hometown on 4-26-2018 and based on our experience and lack of follow up from a regional mgr we will never go back. They used the drive thru and when we unpacked the bags we found bbq tenders were missing. I figured since I go there all the time that phone call would solve the error. I cld the restaurant spoke with Brittany who said she is the mgr. I explained the mistake and although Brittany was arguing with me and very rude I persisted and she said to come back for the tenders ( 9.99 ). I asked the kids to go back as I assumed based on Brittany's word that we would be given the tenders and the matter forgotten, unfortunately this was not the encounter we experienced. My daughter's fiancee went into the restaurant to get the tenders. Although he is a big guy he is shy and Brittany proceeded to verbally abuse him and refused to give him the tenders. He was treated so poorly that he left. At this point my daughter goes in and is also treatedso badly by Brittany that she also leaves, particularly after every worker in the restaurant adopted a threatening stance towards her. I was shocked that they came home again without the tenders and called the restaurant yet again. I spoke with Brittany again and asked why we were told to come back only to be refused the chicken. She went onto a cock and bull story about watching the cameras and she said she knew the chicken was in there. We had another convo during which Brittany was again rude. I wanted the chicken or a refund. She said she had to call her boss and disconnected. I did not expect her to call back but she did. She said to come back a third time to get the tenders. This is the same person who told us to come back once already only to berate us publicly in the restaurant. I told Brittany we would not be coming back and that I expected a refund of the tenders plus tax, she said she could not do this. I left it with her that I would go to the restaurant and speak with the mgr for my refund. After speaking with my kids who were both too upset to eat I decided not to go to the restaurant as I did not wish to be treated in the same manner I decided to call the bank and stop the transaction. The bank was actually able to stop only the amount we were shorted. I then called KFC c/ s number and although the woman was very nice I was promised a callback from my local regional mgr and I have yet to get that call. There has not even been a msg saying they tried to call. My suggestion to remedy this would be to give the entire crew, most importantly Brittany training in appropriate customer service procedures with an emphasis in racial sensitivity training. We won't be spending anymore money with a company that allows their employees behave this way. We'll also let all our friends and neighbors know how we were treated and discourage them from patronizong this restaurant. read more

On Friday (16-NOV-18) I went there and ordered a five dollar fill-up which is usually $5.32 with tax. When I got to the window I was told the price was $6.37. I asked why the increase. The cashier said they no longer sale the fill-ups for $5.00 dollars. I wont be going there any more. read more

I love kfc but last nights experience might make me change my mind. I almost passed right by because the sign was not lit up and it was dark out 6:30 pm. As I walked in there were 3 cars parked out front near the front door waiting for orders?! When I got to the front to order there was a woman standing on the side waiting to complete her order along with another man. I ordered a bowl which had 3 small pieces of popcorn chicken i was almost finished when the woman finally got her order complete.!! The man behind me was told no coleslaw left. This store needs a manager who can manage!! read more

This was a horrific experience I think I waited less at motor vehicle. The hostess was rude and they were out of coleslaw unbelievable never again.we almost passed by because the sign light was not on.poorly managed. The Colonel would not be happy. read more

Decided to go back again,it was so fresh and great! The staff was super nice too,glad we returned and we will again when we crave the tasty fried chicken! read more

Have been here many times before and good service. Stopped by at 9:50 last Saturday night and open sign was on but doors locked. Drive thru open, pull around and order 3 fill ups with chicken strips. After waiting for a answer I was told they are out of chicken strips.....see ya.. read more