So we were traveling all day and my sister had to use the restroom plus we were all hungry so we stopped for KFC. we asked the manager if she can please use the restroom (mind you she's 12 years old!!!) and we even told them please if they can make an exception for her to use the restroom.. and the man had the AUDACITY to look her in the eyes and say no. wow. and we were PAYING CUSTOMERS! the food was disgusting. never giving my money to this franchise again. read more

They deserve no stars. Couldn't answer questions. They weren't responsive at drive through. Repeated order back wrong. One car in front of us and still they took forever to take our order. We left to spend our money elsewhere. read more

Seriously awful. No receipt ( which i need for expense reasons) no utensils, chicken is hard as wood it had to be in the heatlamp for like a day!!?? How does it even happen? It couldnt even be eaten 16 dollats down the toilet. The forst time i have ever seen a mashed potato have a solid layer of gravy on top literally like a pattie of gravy not liquid at all. I mean chicken strips and fried food like this shouldn't take much effort to get right. I stopped eating after one piece of chicken because my jaw was sore, it reminded me of the scene in christmas vacation where they eat they burnt turkey. Get it together guys honestly read more

The cashier made this high pitch voice made me wonder if I was watching cartoon. And they did not have enough dark meat for my order! read more

Food is good. It's chicken, kind of hard to mess that up. Floors were very sticky throughout the dining area. Trash on the floor. Condiment tray near register looks like it hasn't been wiped out in weeks. Restrooms need attention. This place needs better attention to cleanliness. read more

My family and I went here around 9:20 and they didn't let me in. They close at 10 but they locked the doors. Terrible service and dirty location. read more

Absolutely embarrassing first I get salty ass chicken, then liquid mash potatoes, burnt corn like seriously!? No care at all I wish I could return my food and get my money back read more

This KFC needed some attention. Tables were dirty, bathroom was dirty, and floors needed some mopping. Couldn't say no to the chicken, so l ordered my meal to go. read more

I know it's a fast food place, but even mcdonalds and wendys have salads for cheap. This place has a 4.99 salad with beans, rice, sour cream, basically all the stuff I cant really have. I'm dieting and would really appreciate a plain salad for cheap. They still charge u the same price for everything even if u ask for certain things to be taken out of the salad. So since they were already gonna charge me, I asked to have everything on the side, to take home as leftovers for my family. So I told them I wanted just the chicken lettuce and cheese and everything else on the side. Then I was told every single thing that was going to be on the side would be charged $0.30 because its on the side. REALLY? Then I asked to have everything put on the side. Then when I got my food, nothing was on the side. Everything was all together. read more

the manager here is so lame, we tried to order something else and she just has a messed up attitude towards my family. And she started arguing with my sister and my sister got her food and left. The luck i had today was my tire popped at the gas station and I was able to roll it to a parking spot est my food and go to school while my dad went to go get a tire for the car . She called the towing company and the car towed just so she could be happy with her self Smfh. I would not recommend this spot to anyone read more

I was just reminded why I don't come to this kind of place. They have a Taco Bell KFC combo its after lunch and they have at least 15 people waiting and upset their food has t been prepared. Poor training, schedule management. read more

I pulled into the Drive thru five minutes before close. There was one car in front of me and they served that customer. when it came time for me they ignored me at the speaker. I then proceeded to call to find out what was going on as I had Postmates deliveries with KFC and there was no change in store hours posted. The person who answered the call was very rude. she answered the phone with a "we are closed". In a rude tone. I asked them what there new store hours were. She responded with "what part of we are fckn closed don't you understand". She then hung up on me. I called back and they thought they were going to be smart by answering the phone and saying it was Dominos pizza so when I ask them what their managers name was they told me it was none of my business and for me to go F myself and hung up the phone again. Worst experience with KFC in my life I will not be going back to this location. read more

This place needs better staff.... It's in the middle of an industrial area and they take forever. I ordered 2 chicken littles and they took 20 min just to hand those over. There was so many people complaining. There was a guy there for an hour waiting for a 5 dollar box he complained to the manager and she still got it wrong. They really need to think about switching the manager and employees before the holiday read more

Don't order the chicken pot pies. They should be called carrot pot pies. It was filled with 80% carrots and about 4 very small pieces of chicken. read more

Ok so I stayed at the Ayres hotel went to get some chicken and got to say this place is the worst ! Customer service was bad ! Food - chicken was ok , biscuits were burnt , potatoe wedges were Burnt and cold , and the coleslaw was just dry and nasty , sodas tasted like soap so ya this place sucks read more

CAREFUL ( they charge for items and don't give it to you) it looks like is in every kfc here in this area or idk they charge me for things that they didn't even have and try to give whatever they had then luckily for me i noticed , i got home craving for my order but my order was wrong as always like really?????? read more

wtf? screw u ONTARIO KFC!!!! popcorn chicken...hard HARD mother effers....i mean not crispy but HARD BALLS....the wedges? overly salted pieces of crap.... omg!!!! what a waste of $5 read more

i love KFC but this place sucks... the service sucks and they didn't get my order right! the cashiers is dumb! and she makes this annoying faces to you while getting you order or its just built like that.... well this place gets a low rating because of the service! read more

Ordered a #1 today for lunch, the chicken strip sandwich. I dont know who thought of the idea but it probably sounded like a pretty good idea at the time. It sucks! It just doesnt work, strips are hard and they are falling all over the place. stick with a regular chicken sandwich. read more

This is the worst kfc no one on register and smile is far away from all employees .i have no idea that everybody is same attitude with customers.employee need to see the video in and out burger every day when they start there shift.so they know what's the customer service is. read more

Went to this one cause the one closest to me isn't doing cash at the counter for now. I walk in and no one acknowledged me. After a minute or so, she walked up. I ordered my 3 piece, i was asked if I wanted 1 or 2 sides. That's a thing? Wait, extra for the 2...I'll take 1. Still no receipt available there. I dont come to this one much, but within the last maybe 6 months...no receipts are ever available. I get the food and ask for some butter. Went home and found the butter I asked for was all I got. Used to get maybe 2 butter and 2 honey. No spork, and I think napkins used to be included automatically. Also, the drum stick looked quite small. Starting to think i was slipped a hot wing instead, but it wasn't hot enough, so it was just a really small drum stick. Someone from corporate needs to do an Undercover Boss on this place!!!! read more

Waited in the drive thru lane for almost 20 minutes and there were only 2 cars ahead of me. I ordered a family meal and I specifically asked if it came with breast and she said yes. Finally got my meal, went back to work. When I checked the chicken was all greasy with the skin falling apart and there were no breast. I went back and the supervisor tried to tell me that he remembers my voice from 30 minutes ago and states that the worker said that we don't have breast and wing.... So got a refund and left. These are the people demanding 15 an hour. read more

Not bad at all, my drive thru experience was a little slow but the kid that was attending the window was very attentive and nice.

Ordered crispy chicken to go... 16 pcs... Big mistake! The chicken was probably in the warmer for a long time.. it was kinda in between crispy and rubbery...smh. read more

KFC - Fast Food Near Me - Ontario, California

Well I've been here a few times, and the service has always been good. Today in particular I decided to place a really large order. That was A huge mistake. What I don't understand is, it's Saturday night and you would think that this joint would have chicken for days. well they do but it's not cooked, so the wait time is ridiculously long I'm going on about 30 minutes now, and I'm hungry. On the flipside the manager was very apologetic and I had ordered a chicken little to hold me off while dinner is ready. To my surprise he, threw in the chicken little plus a free small Coke, it wasn't much but it sure did help. I was taken back, that has never happened before, especially at this location. So shout out to the manager, and the cashier Enrique. Turned my frown upside down! Thanks! read more

I am not happy that I went to this KFC for the first time for a long time during my lunch. I have never waited in a fast food restaurant 30 minutes to get my food in the DT. I got there @ 12:44 pm and I left the drive-thru @ 1:17. After all that time I waited at in the Line I get to the window and the girl had to remake my food because they had given my order to the car in front of me. After waiting all that time they could of given the people an apology or a discount but nothing.. Never been so unhappy with the service read more

Having terrible experience here. Arrived at 8:50 on Sunday, And was told lobby were closed but can bought by driving through. But when I finally reached the ordering speaker at 9:00 I was told they closed again. Everyone behind me were frustrated since no one told us they would close when we started to wait in line. read more

Just got done going threw the drive and the lady who took our order gave us the worst service. For one it's 9:30pm and they had no thighs. Next they did not have the Cheeto sandwich. When we pulled up to the window we asked why are you guys are out of a lot and her response was " I don't know try Taco Bell maybe it's open" really that's how your employees talk to customers???!!! I will never return again. When we asked for our copy she said they ran out of paper and can't give it to us. read more

Worst KFC I've ever been to. They were out of soap in the bathroom. I notified them and 30 min later there is still no soap in the men's room. Makes me wonder if they even washed their hands before they made my significantly over cooked food. The forks were lose in a container that looked like it hadn't been cleaned in the better part of 6 months, it was sticky and it had trash floating in it. When I asked for a different fork I was told why they would be the same in the back. I pointed to all the gunk that was in the container and said they were dirty and they said yes just as dirty back there I told them to find me a clean fork and that it's a health code violation to provide eating utensils from a dirty container. I then asked for honey for my biscuit and was told they were out... how do you not tell people that before they order a biscuit. This is the third time in a row I've come here and left completely dissatisfied. Will never be back. Would give zero stars if it was an option. read more

KFC - Burnt Mac and Cheese - Fast Food Near Me - Ontario, California

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There was a long wait because they had to make our order fresh. Great customer service. He let us know why it was taking so long and apologized. Wish there were more employees to help out and the dining area needs music.. it's awkwardly silent. read more

I have been to this KFC several times but after yesterday I will definitely not be back. I called at 4:10 pm to make sure I could get potpies at 5:00 and the young man on the phone assured me it was no problem. I did tell him when I would be there and that I needed 4. I get there shortly before 5 and am told we only have one, they didn't even offer to cook me any. The young woman at the register (drive up) proceeded to tell me they don't take phone orders, and how sorry she was. I was just trying to give them a heads up because on 3 other occasions they had none. Their customer service sucks to say the least. I went to the store on Archibald and the young told me there would be a wait but he would be more than happy to cook them for me, I waited. Now I know what KFC I won't be going to. read more

HORRIBLE PLACE! The food from this SPECIFIC KFC is nasty , workers are rude & they took forever to give my food when there was NO LINE. Never coming here again and i do not recommend to anyone! read more

Driest chicken I have ever had in my life! This can not be KFC , what on earth were y'all thinking about? Thank GOD I got mashed potatoes and coleslaw so I could have something to eat. Will never come back here again. I hope the manager or employees will pay more attention to how long the chicken has been sitting and take in note that customers don't want dry fried chicken. Will go some where for lunch I guess read more

I would give it a zero star if I could! This place is a KFC/Taco Bell combined and it's absolute garbage! They don't offer the full menu for Taco Bell, even though it's literally on the wall! I will never eat here again and I don't suggest it to anyone. read more

Where is the minus star? No exaggeration, the ordering process through the drive-through just took nine minutes. She cannot figure out what I was saying and what I ordered was not that difficult. The $4.99 chicken basket with a leg and thigh. She couldn't get it straight, you wanted the five wings? You want at the breast and wing? You want to Coke right, no Diet Coke. Now my bill is $9.81. I don't understand how my bill is almost $10 for a five dollar lunch. I am still sitting in the drive-through haven't even gotten up to the window yet so we will see what happens when I get there UPDATE: I ordered the $4.99 Thigh and leg lunch and a Diet Pepsi ( I can't have ANY sugar or I'll get VERY sick) My lunch should have came with macaroni and cheese and coleslaw. I get home, I have the two piece lunch, macaroni and cheese, a biscuit, a cookie, no fork, and a Pepsi. By the time I got home, with 3/4 of the Pepsi gone, I started feeling extremely sick and realized that the moron at the window gave me regular Pepsi with sugar in it. I am absolutely floored at this point how they can let someone of this caliber deal with the public when she couldn't even get a simple Pepsi/diet Pepsi order right. She handed me the soda after her manager refunded the money that she overcharged me in the first place, which must've pissed her off because she almost threw the soda at me. I was still nice and said thank you when every fiber of my being wanted to rip her hair out of her head. I should've known she gave me Pepsi. I hope her management reads this and cares enough to let this one go because she is endangering the health of the people eat at your restaurant. I order no sugar/diet for a reason Not because I like to hear myself talk read more

Worst kfc food tasted old and food was cold too and place is very dirty and one of the cashier name is Ileana flirt with customer instead of doing her job and also gave me a attitude and telling me she gave my food in the bag saying that they don't have any more tray but the place wasn't even pack and other ppl had tray read more

What I want to know is how you can mess up MY order EVERY TIME I come in. I'm not complaining about the food, foods fine, but three out of three times I've come and can't get my order right. And better not forget to ask for napkins or utensils they forget that every time too. Almost feels like it's on purpose. Get it together people! read more

HIGHLY don't recommend. Service is unbelievably horrible here. I don't understand how people obtain jobs in the customer service field but know NOTHING about treating customers right! I didn't even go to get food during the middle of a rush either, the teenage girl working and I'm assuming Ricardo is the lead on were just extremely rude. Will never go back to this place, way to lose service! read more

While consuming my food, my chicken pot pie had a large, jagged leg bone piece inside the pie, as large as my friend's thumb extended in length. I nearly choked on this bone and became very nauseated because of this. I asked to speak with a manager and Maria, the Shift (or assistant) Manager merely said, "I'm sorry... I will make sure this gets addressed by our people..." No real concern other than attempting to pacify me. I asked to speak to the General Manager, (Martha) and then stated, "I'm sorry she cannot come right now, she is in the middle of doing things in the office." I said, "I want to speak with her now or I will begin screaming... What is more important than a near-death experience in her restaurant"... Martha was brought out, she asked me, "what do you want me to do about it? Do you want a refund?" I said no, it wasn't about a refund, it was about me nearly choking to death on a large jagged bone found in her pot pie. She gave me a phone number for Ivette which I have not called as of yet. You don't realize just how terrible such an awful ordeal as this can be unless you experience it. I don't think I will get anywhere unless I take this to my lawyer. Nobody really cared about this ordeal and I am extremely dissatisfied. read more

KFC - Chicken Pot Pie nearly killed me with a bone-choker inside it :( - Fast Food Near Me - Ontario, California

The food was fresh, but I ordered the Nashville hot tenders and they were not hot. I had ordered them before at a different location and they put the sauce all over the tenders. But not at this location. They drizzled just a little on just to say they put some on I think. I was really disappointed. read more