Customer service was terrible. We were not given what we ordered. This was not the first time that this had happened. This time I called and spoke to the girl who took my order. She was extremely disrespectful to a KFC customer. She blamed it all on me. When I asked her name, she hung up on me. Very poor customer service. read more

I have always had excellent fried chicken at this KFC location. Today at approximately 6pm I ordered their $10 dark meat Tuesday special & a chicken breast both original recipe. It was the most disgusting fried chicken I have ever had. I don't think they cleaned the chicken before the batter and fried it. There was ground bone stuck to the chicken, it was 1/2 battered and so much fat. It makes me sick to think about it. Whoever prepped the chicken today should be fired, or worse, forced to eat the disgusting chicken I was served tonight. I would be happy to drop it by and watch them eat it read more

I always come in and get my 3 piece combo with 2 sides. This time they charge charged me $2 extra for my second side and when I came back to ask about it they won't even change it. I ordered at the drive through but had to go inside to ask about it because they lady at the window walked away and never came back. (It is not about the $2, I also always leave a tip , it's about, it's all about attitude and respect) read more

Walked in. Only customer there. Employees just totally ignored me and just continued what they were doing. No one working the counter. After about 5 minutes I just left. Sat in my car and wrote this. I've been here before. It's one of the worst kfc I've been to. read more

I've never really had any issues with this location until yesterday. I ordered the nuggets. They were about a third of the size of a McDonald's nugget and I paid more money for them. They were also dry due to the lack of meat lol. I posted photos and please know that I'm only 5'2" and I have a little tiny hands. I'm just in awe that they would even send this out. I won't be read more

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It was good I liked it bc it tasted like chicken Recommend if you like chicken bc it's good read more

KFC - Blank - Chicken Wings Near Me - Mount Prospect, Illinois

the male who accepted my payment at the drive thru is mentally unstable, ignorant and arrogant-during my most recent visit my portion of mashed potatoes was acceptable-this evening joyle who would not spell his name for me became very unprofessional when complaining about the portion, then requested a refund, he proceeded to ask me for a receipt which he did not give me initially-barbaric service with no clue how to handle a reasonable complaint-became irrate i'm sorry you were having a bad day but customer needs come first not your attitude! read more

Heard about this new Cheetos Chicken Sandwich at KFC...We at our company decided to try it, roughly about 50% of us ordered it, the rest prefer the usual with Mashed Potatoes, chicken fingers, chicken in the bowl....Have to say it's good...& messy...extra napkins. Definitely will give it another go for as long as it's available. McDonalds Spicy ChicKen, or Wendy's Spicy Chicken, Burger King's Chicken Sandwich can tolerate another entry. Enjoy & Cheers! read more

KFC - Anticipation is increasing! - Chicken Wings Near Me - Mount Prospect, Illinois

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Kfc is one of the best fast food places I have ever been to. I do not know why people think it is bad, but it is really good. You should definitely try KFC for quality chicken. This is the best fast food place for chicken..Come here if you are hungry. read more

As far as interiors go, it's one of the most urban chic places to eat in Mount Prospect. Taste is a whole another story, as they say. This location has a drive thru and a ton of parking for a rush they may never, ever see. I've only been here a handful of times and either driven through or sat inside. Typically the KFC employees seem to be somewhat happy. Service is decent and food is served promptly and warm. Two menu items I'm not fond of. Their snacker sandwiches which for some reason always taste like something which was frozen and microwaved to warm. (Cold and or sticky centers with wet lettuce) The chicken snacker specifically. Also the special, chicken pot pie which KFC has hoped would steal business from Boston Market but fell short, it's not as good, but almost. I like the review by Laura N. I'm not quite sure where she was going when she wrote her review. Black bones in chicken, what? KFC is not a char grill. read more

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KFC Famous Bowl is what my wife loves so I endure going to KFC, but their fried chicken is not very good and their mashed potatoes are not either. It's a mystery why my wife enjoys anything from KFC and then she agrees with me that the food quality has nose dived. Maybe it's nostalgia but I would avoid KFC unless you enjoy soggy fried chicken. 2-stars since my wife still likes their Famous Bowl; famous for what? read more

Been craving KFC lately and it's been hitting the spot, especially the chicken tenders. Tenders are crispy and taste much better with barbecue sauce. The best freshest tenders I've had from KFC. The food was hot and prepared well. I always can be confident about good chicken. Great place for tenders and affordable place to eat. Coleslaw was also delicious too. Good food, decent service. Exceptional customer service & Staff was beyond helpful. Clean, orderly, efficient and friendly team. No complaints about the food and even for the customer service. It was Excellent experience eating at KFC. read more

This has got to be the worst place ever to get food! It's a chicken restaurant, so you would think they would have chicken ready and waiting?! I have NEVER gotten the actual food that I ordered from here! I don't order anything extravagant or confusing either. I order a 3 piece dark meat, original recipe meal. And they can NEVER get this simple order correct. I'm done talking to the employees and managers at this location because none of them care about their job. I've contacted corporate at least 3 different times with complaints about this same location and never heard anything back. DO NOT GO TO THIS RESTAURANT! If I could rate less than 1 star, I would, but since that's the lowest I can give, that's what I've given. ZERO STARS! read more

Well, I've been in many fast food restaurants and normally have good rating for them. I should have rate this restaurant one star, but I could not. The front door is very hard to open and you have to be careful, because it would hurt you by slamming so hard. The moment you walk into the restaurant and you will immediately have feelings the floor was sticky. The counter was sticky like someone who spilled soda on it and never got wiped. Then the drink station was dirty and really don't know when was it clean last time (see the clip). There's no ice and the shift manager claimed that the ice maker just broke down and service has been placed. The reason I gave two stars because the food was expected, but they ran out of butter. I am wonder why'd you let that happen. Then I sit down and realize the tables and chairs were so sticky. So I have to asked them a box to go. I would not recommend this restaurant to the public. I will revisit this restaurant again to see if they fixed their problem and probably get it to-go. read more

KFC - Chicken Wings Near Me - Mount Prospect, Illinois

OK so once again, same thing. Just over one month ago my wife stopped in after work to pick up the 10 piece chicken promotion. She got off work just after 8:00, her work is literally 2 minutes away, and when she asked for 10 pieces in Extra Crispy she was told that all they had were the chicken breasts. I'm sorry, but this is BS. I like the breasts but my favorite is and always has been the legs. This is a chicken place after all! I suspect it wasn't a matter of being out at all. I suspect what we have here is a lazy staff who decided to "coast" for the remainder of the work day, to knock off early and take it easy. Very agitated now! I wonder how many others have noticed this same thing happening. read more

Needs better management! Place is a joke, always closes early and 9/10 times will get your order wrong.

Gross!! I just found a curly whitish hair stuck in my fried chicken!! Looks like a beard hair or something. So disgusting. read more

KFC - Hair in my food. Disgusting - Chicken Wings Near Me - Mount Prospect, Illinois

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Sometimes you get a taste for KFC. This KFC has a magic drive-through. It is, HANDS DOWN, the FASTEST drive-through window I have ever driven through. It's extremely bizarro. You order at the order board, and--I kid you not-- your food is at the window by the time you drive up. It has never failed and I've been to this KFC (late work nights lately) more than I care to admit, but HOLLA. This KFC plays with the mind. Can someone else give it a try and let me know if you have the same experience. Is it just me or what. Oh and the staff are super professional, and courteous. Fast food people from other countries come in to study how Portillo's does things. So, I'm thinking they should come to this KFC instead. Drive-through warp speed, Harry Potter, Wolverine sh*t. Freaky deaky LOL. read more

The chicken was way too salty and fatty to eat. The chicken has fat all over it and especially under the skin. This restaurant should be closed down. read more

This place is bad news They keep the doors close drive through only .When there is a problem you need to get back in line which takes forever .Than they are out of chicken half the time .You will find when you get the pieces its a canary not a chicken .The breast was 3 bites if it was that . There is a Popeye's down the street .Go there this place use to be great now it sucks read more

My food was cold and I had the smallest pieces of chicken ever and I was very dissatisfied. Lunch break was a waste only thing I had good was my wedges. Won't be goin back there on lunch read more

The food is always old and terrible here. It's like they cook the food once in the morning and serve it until close. The food made my family and ill. I have since reported them to health department. read more

Very substandard. There probably was a reason why there wasn't a lunch rush here and I was like the only person here. The food is small and it is a big waste of money. I got a chicken qndwich' coleslaw' and a drink. The chicken sandwich was no made correctly and basically the manager or whoever is scrimping on the food. The coleslaw was not made correctly either.the veggies were like crushed and half of it was liquid. Look at my photo to see what I mean... Also I think they get the food frozenaand microwave it. The interior looks like someone tryed to tilt everything.also the door was barricaded for some reason... read more

KFC - Chicken Wings Near Me - Mount Prospect, Illinois

Its fast food, the people behind the counter are super nice and were personable to everyone that came in during lunch today. I have been here regularly and it has always been the same. Some people come in and don't know what they want or what comes with it, some people are rude. In my experience the ladies behind the counter have always been nothing but nice and hrlpful read more

Waited a ridiculous amount of time for my food and then didn't end up receiving biscuits with our order due to the time. Waiting a long time for chicken should prompt a staff to throw in an order of biscuits because common sense would say so. Definitely not coming back. read more

The inside is always dirty...told staff about spilt food and drink she claimed it was some other employee job. The food has never been fresh and there is exactly a 45 minute wait....drive thru was no better....this place needs to go out of business LOUSY LOUSY.. SERVICE read more

i ordered a famous bowl and only got chicken, cheese, and corn... where is the mashed potatoes also horrible customer service read more

Service was fast staff was nice food was hot but didn't seem fresh even though I asked for fresh. 2 pc dark green beans biscuit cookie.. Overall ok probably would not stop again.. No condiments or napkins given either on dine in order. read more

Went though the drive thru at 12:40pm. Waited at the speaker to place my order with a few cars behind me. Said hello, honked my horn thinking the speaker was broke. Finally after a few minutes decided to go to the window. Two employees are back there eating and standing around. I honk my horn. An employee unlocks the window only to tell me they open at 1:30pm. Before I could respond she closes and locks the window. To be closed during peak lunch hours is very inconvenient. I won't be back. read more

This is a good KFC. The crispy drumstick and thigh meal I got was piping hot and tasty. Their biscuits are really nice, too. I normally prefer coke to pepsi, but their pepsi is really good. read more

Overall it was a bad experience. From the moment I entered the premises I had a feeling I was going to be shot. It was the most uncomfortable in a restaurant I have ever been ( other than with TMC). Overall the restaurant is piss poor, I wouldn't even serve this to my indentured servant. I knew the experience and the food would be bad when I saw it come out on a paper plate. If you are interested in going to KFC don't, it will just put you in a crippling depression. read more

Filthy! Received potato wedges with a bite taken out of one. Left the uneaten meal on the table! Place in an absolute s#!@ hole! Save your money! read more

cant give 0 star can i.1st there hot wing are just fried skin garbage out of 10 piece only 2 had meat.the seats are torn up feel im in the projects not the suburbs.The employees walk like there zombies from walking dead lifess 100 percent hanging from parting to much.trust me dsve your money unfortunately your probably reading this to late like me writing something after my bad experience read more

Terribly inexperienced , unmotivated staff. Too young to have jobs not a care in the world to satisfy the customer. They are very fast though....that's because the food has been sitting out and is stale and old. There's very little business here they should cut their losses and close. read more

Dont come here pleasee save yourself the disappointment...they messed up my order twice!!! & all vanessa the so called "manager" could say was I didn't hear you you have to pay for it...like if I wasn't going to pay!!! I asked to speak to the store manager I gave him my input on customer service and I told him it sucked he said thats not true we get really good ratings!!! From yelp It doesn't seem like it... I manage way more people put together that work here Im in the hospitality industry...I would never employe people who have no concept of what customer servics is..if corporate really cares on improving and boosting revenue get rid of vanessa and the store manager. They are obviously not doing something right!!!!!!! I never see this place busy now I know why..... read more

On July 4th 2014 Through drive through, I ordered 10 piece original recipe chicken bites with a side and a drink using a coupon for 4.99, around lunch time. Everything was fine after the first two bites (got lucky) than afterwards I realized something TASTED LIKE SOAP or LOTION in my mouth and realized it was the BITES -.- I spite out the rest and tried another just in case.. no doubt it was the bites and I was mad I couldn't go back to complain cause I had already driven several miles away from the place... I threw out the rest but wanted to make sure YOU know this experience SUCKED... still have the soapy taste in my mouth and trying to rinse it out... read more

DON'T go thru the drive thru here. They don't listen to what you want, and give you whatever sides they feel like. No receipt, poor service all around. Idiot girl at the window. If you do go thru the drive thru, S-P-E-A-K S-L-O-W-L-Y and double check your entire order before you drive away. read more

This place sucks. Often times the bone in the chicken is black and easily breaks off. The staff is pretty rude and just want to go through customers. If I want quality chicken I rather go to Browns Chicken or even Popeye read more

I ordered on the 20th of Dec. Granted it was a large order so I was in No hurry, I was prepared to wait. Walk in cashier asks what I want, I say this party pack Of 30pcs and 5 lg.sides an 15buiscuits. He says hold on. Walks to manager an she walks up with a Attitude an says uh you Have to call 24 hrs ahead for this many. An I said well I'm not in a hurry how long will it take she goes Noo you don't get it, I said well it doesn't say must call ahead, but I can wait it's ok. She goes uh atleast 25 mins I said ok No problem. She rings it up says what else? Like that I said well Id love to let you know what sides she goes hmmmmm Hold on, walks away! The manager! Then young cashier says what sides would you like I told him 3 mash, 2 cole sla, an 1 wedges. An the my son wanted an little $5 meal thing. So total was almost $70. We waited mind you the manager didn't know I knew Spanish obviously, as she tells the worker in Spanish just grab the chicken from there put them in 2 pans cover them with foil an she can wait for biscuits. I didn't say anything, Cause she's working with my food. The chicken sat for 33mins in the trays on counter not in heater! I didn't see this my husband told me once we got home when I said wtf this chicken isn't Just made as she said they would have to do its cold! Then to find out the 2 Cole sl. Were expired only after all of us taking bites an tasting that nasty flavor! Mash potatoes 2 were good 1 had a whole in container like they plopt it in the bag, biscuits were soggy. I will be calling tomorrow to let a manager know I got out to late from work to get a Hold of someone today! This is now the 2nd time cole slaw is NO GOOD at this location. Poor management to say the least, an lost a customer who spends decent money. Sad that you spend 70 an even ur kids 3 teenage boys complained! read more