My first time eating KFC in the US, and it tasted so much better than in China! 2. Chicken - Drum & Thigh: The fried chicken was fresh and hot, crispy, tender, and juicy. The crust was very thin, crispy but not greasy; you could even see the juices dripping from the chicken. It was nothing like the dry and tough Shunzhi Yuanwei Ji吮指原味鸡 (Original Recipe Chicken) in China. Mashed Potatoes and Gravy: The flavor was stronger than it in China. Biscuit: Better than McDonald's biscuits! Crispy on the outside, soft on the inside, it burst open with every bite, without any powdery texture. KFC Signature Lemonade: I don't think this "signature" lemonade is available in China. It was quite acidic, but refreshing; I really liked it. read more

KFC - 2. 2 pc. Chicken Combo - Fast Food Near Me - Idaho Falls, Idaho

They forgot most of our food and over cooked the chicken like come on kfc! And they look like they'll steal your card info Sincerely disappointed read more

2 pc meal extra crispy breast and wing with Cole slaw and incredible biscuit and unlimited drink, $10.68. It does not get better than that for fast food. Just delicious! This place is clean, spacious and well run. read more

KFC - The two piece breast and wing extra crispy meal with a drink $10.00 that's a value I'll take every day. - Fast Food Near Me - Idaho Falls, Idaho

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totally mid. the chicken tasted like it was frozen and heated in a microwave. the sandwiches weren't bad, but we prefer chick-fil-a. i preferred the og sandwich over korean bbq and so did my husband. didn't love the potatoes. too mushy and grimey the mac n cheese was good but just basic velveeta mac n cheese their specialty mtn dew tasted like a peach ring which isn't my personal fav flavor, but if you like peach rings you'd love this! the cashiers were very nice & the restaurant was very clean!! read more

KFC - Fast Food Near Me - Idaho Falls, Idaho

Ordered on line. The stale cold french fries did not even fill their bag. The chicken nuggets were the same way. Cold and old! The mashed potatoes, yup, same. Gross read more

It's been 2 months since the last time I visited this KFC. The last time I placed a mobile order they forgot some of my order but KFC support took care of everything. I decided to try this location again and when I got home discovered that all of the chicken was missing from my order this time. Do not waste your time going here. The management severely lacking at this location. My orders have had a 0% accuracy rate. I won't be going back. read more

KFC - Chicken box with no chicken - Fast Food Near Me - Idaho Falls, Idaho

Ask about wings and when I was told the price I changed my order to a 3 piece dark meat. Got my food and took off down the road. When I opened my bag guess what I got... 3 wings, definitely not a bargain for almost $13 when a three-piece meal with all dark meat, you get much more chicken than you do with three wings. I guess I'll have to make sure I check my order from now on before I leave. read more

worst experience ever. they shorted us on our order and we didn't realize until we were home. paid extra for 2 sides. only included one. pilaid extra for all white meat. not a single piece of white meat. I ordered a 3-piece and received 2. my wife ordered xtra crispy and just received plain. oh, the colonel would not be happy. he'd clean house we were cheated! read more

My food came out nice and hot and I got the extra ranch I asked for and the person in the drive thru was a great guy thank you Anthony !

10/02/21 We had just stormed out of Dixie's Diner due to a very rude lady there. Here at KFC now, we were so happy to be greeted by Leah, the gal who waited on us. She warned us that chicken was going to take about 20 minutes. We told her we weren't in a hurry. For our patience, she was happy to discount our order. Wow! We didn't expect that but it definitely speaks volume. Thank you for the friendly staff at KFC. Maybe you folks can teach the gal at Dixie's Diner how to work around customers and show her some manners. Food was delicious and we were so grateful to feel like our buisness matters. 5 STARS FOR THIS KFC LOCATION! LEAH, YOU ROCK!!!! read more

KFC - Just like the good ole days KFC - Fast Food Near Me - Idaho Falls, Idaho

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The lady at the register today I believe her name was Charish (based on the receipt) very rude and condescending. Would not recommend coming here at all. She seemed to get angry at me for them not having enough change behind the register. I ordered for my family it was about $72-78 and I handed her a hundred. To which she very rudely told me she didn't have enough change so it would have to be 5's as if I was demanding my change in a 20 bill which I was NOT. To add she asked if I wanted a coupon book for $1. The first time she said it I didn't hear her. So I asked her to clarify and she looked at me as if I was dull and proceeded to scoff. read more

Drive thru was fast, friendly and efficient! The chicken and mash were up to the Colonials standards

Amazing place Amazing service people are amazing here and really helpful i would recommend this place for other people to come and eat at if they are wanting something nice to eat for a family read more

I love KFC, grew up eating it 1959-2024. The location in Post Falls should just close. This last visit @ 11:44am, experience was the same as the last 3 visits, the last one 3 the months ago @ 6pm. Never have original Breasts ready. WTF! Sad excuse for a KFC, chicken is your business, people want it, but you consistently CANNOT deliver the product customers want. Help is polite, courteous but why wait to tell me at the pay window that you don't have original Breasts avail., tell me when I order! 11:44am 7/24/24 visit read more

The past 10 years the 4 times I've been to KFC I'm reminded why I never go there. The chicken is just not good. The quality of product they use is very clearly the cheapest possible option. The Sad part is they charge premium prices! The only good things on the menu are the biscuits and gravy. Everything else is basically cat food. They have good employees and the restaurant was clean. It's legit the food itself that's the problem. The chicken is rubber, the macaroni tastes worse than great value, and the fries are packing peanuts. Please save your money go to Chick-fil-A instead. Go to McDonald's get there nuggets. Hell even Burger King has better nuggets. Go to any other restaurant chain and get their chicken instead. Thanks for reading. read more

They gave us our wrong order. So big deal. But when we went back inside to fix it the girl working was not willing to make it right. She was very rude to my grandma. After a while they eventually gave us the food. Two girls just sat back and watched and laughed. Very not impressed. read more

Horrific customer service! Rude rude rude!! Never will go to this KFC until the 2 drive thru employees no longer with there... might have done good ones, but the 2 woman in the drive thru are rude. Condescending. And you will order what they let you order, not what you want.. never heard of a restaurant forcing you to order what will allow you to. read more

3 times they have gotten my order wrong, only I don't realize it until I'm home and realize they forgot something. So I call them up, they apologize, and say come back and we'll get that missing item to you. 2 times I drive back to get what they should have included in the first place. 3rd time it happened, the manager tells me to come back for the missing item, and I said no, and added that they need to get the order right the first time instead of having customers driving back to get the missing item. Better yet, they should send someone out to deliver the missing item! This is ridiculous. 3 times? 1 time, I can understand, mistakes happen. But 3 times? And the best they can do is tell the customer to come back for the missing item? So another drive? Seriously? Don't they realize that just adds to the inconvenience of the whole situation? To the managers of this KFC - please make sure your employees are packaging the orders to include all the items. When I checked the receipts, all the items I ordered were on there! So it's not the fault of the person taking the order at the window. It's whoever is packaging the order. Read the receipt! read more

Last night( 6/28) I used the app to order food, when I arrived at the restaurant I waited by the to go/online kiosk because you can't order online and drive thru to pickup order. I was eventually ask who I was, and informed that they were out of chicken breast for the sandwiches. I said fine just refund my order, the store manager said he couldn't, but had heard I could in the app, not true, the app gave me a number to call and stated I'd have to call for a refund. I called and explained what had happened they took all my information gave me a lengthy case # then transferred me to another person that took all my information again then said I should see a credit in the next 72 hours. Refund posted same day, do not use their app. Food is what it is. read more

Service was horrible woman at the register was so disrespectful only towards me and my family for no reason she was very unprofessional and rude, she had a horrible manner of speaking to us in which got me severely upset and I will not be going there again. read more

They gave me the famous bowl instead of the Mac and cheese chicken bowl. Always rude customer service. I will not eat here again, gave it 3 chances before writing this. read more

Great lunch choice. Soups are exceptional and multigrain bread scrumptious. Loved the asparagus lemon chicken soup. Generous meat in the roast beef sandwich with perfect horseradish sauce. read more

Chicken was dry and old. They were out of about everything and this was at 4:30 pm. Dinner time wtf how can u mess up chicken? Never going here again and I suggest you don't waste ur $$ either! read more

Food is awful. Service is worse Chicken was dry and very little meat. Just not like it used to be

Went at 8:00pm and they were out of thighs and drumsticks and all extra crispy chicken. Order was missing a biscuit and a sandwich and had an extra fry. Fries and chicken were almost cold. Chicken was undercooked and just tasted awful, but the breading was good. read more

If I could put a zero star I would. Horrible service, ( had to wait 40 minutes for crispy chicken breast), bathroom smelled bad, employee sloppy dressed and unclean appearance (this was the new employee just coming on shift), the whole place was dirty with floor rugs laying across the pony wall, and after all this they didn't give us our cookies that we're supposed to be in the deal! We will Never go back in this Idaho Falls KFC Un happy camper read more

Too dang expensive, but other than that I like it. I just order a chicken breast by itself for $3 because everything else is too pricey. I wish I could try the other food they have. read more

It's your average KFC. I love the $5 bowl. It's always the same, US a drink n a chocolate chip cookie. That's alot of food for $5! The place is clean, the workers are friendly and so far... They never leave something out of my order so I have to go back in or call when I get back home. read more

We ask the employee at the window if we had everything, he was very dismissive. We pull away and do not have one of our drinks or have any forks to eat our sides. I called the store and was told oh, we don't give forks out unless you ask for it... so everyone carries a fork in their car or pocket??? That is the stupidest thing I've ever heard... how about the employees go above and beyond and ask the customer " I see you are ordering sides, will you be needing forks today?" And if that is too hard WHY NOT POST A SIGN? Customer service is not rocket science..... read more

The blonde lady who was working the window was very disrespectful and the manager who i told that she didn't need to be rude about it just looked at us and laughed such bad employment I'd rather do it myself read more

just got done eating! it was great. the staff were on their game getting the food quickly. I was traveling and I needed a good dInner.

Ordered for delivery, a today/tomorrow meal $30, half gallon soda, 20% tip and delivery fee for GrubHub.... Arrived 54 minutes late of their ETA. Boxes soaked and bottoms breaking out, gravy spilled all over, half gallon drink missing 1/3 from spilling and coleslaw was warm. I will not be eating/ordering from KFC or using GrubHub. To add insult to injury.... Immediate Explosive Diarrhea. No one will answer phone. read more

KFC as a company offers coupons to us the paying customer, today i asked and was denied it and when i called the store , was told the manager was too busy to speak with me, and the so claim assist. manager told me, that as customer i am not important, kfc as company does not has to do such thing and that they give sometimes a discount to be nice, I ask is this truly customer service at its finest? A ethic way of conducting business? or ever a way to treat a paying customer? Remember if is not for paying customers none if them would have a job and this company would not exist EVER!!! So hope people out there can see how bad this kfc location in idaho falls idaho is completely the worse nationwide and judge for themselves how NOT to do any business here , I had being a customer for 13 years., and i would not recommend this place EVER!!! read more

Wow. KFC I will never be returning get back to your original menu. No potato wedges? Why do people even go to KFC, out of extra crispy, why else do people go here? No longer sell hot wings? The only reason I go to KFC. Super disappointed and will never be returning. You guys went down hill as a company. The employees were wonderful though. Company is terrible. read more

They forgot my sauce, the potatoe wedges were dry & the cashier wasn't so nice nor patient. We were the only ones in the drive through.

Dont go here for late night. Says they are open till 10 and stop making food at 8:50. If its not already made you cant have it. Haven't had KFC in forever and frankly this experience sucked. Dry chicken cause it wasn't fresh. read more

Do not ever under any circumstances eat at this establishment. Former employee (yes i know roll your eyes) but there are several unsafe food handling practices implemented at this establishment. &Often times the floor drain overfills with black moldy grease and workers continue having to serve food while walking in and splashing in the foul water. &Food often stays under the heat lamps for far longer than the food safety of 1:30. hours yes that shriveled chicken breast you bought at 5pm had a good chance to have been sitting there since 1:30pm &Hands are seldom washed. &If the chicken is even slightly over the expiration date and has not acquired a sour smell AND turned green it will still be cooked (even then it might be cooked if it should be thrown). &The flour you have your chicken so gleefully breaded in is often not changed and then stored for tomorrows usage after sitting out in the hot store all day with raw chicken drippings in it bon appetite morning munchers. & the fry cooks with raw chicken flour all over them do not have a personal hand washing station so are required to travel to the cooked area to wash up and with the raw bloody flour on their cloths carry up the finished cooked product and place it in the warmers causing many cross contamination issues. &Pans and other dish implements are often just flash cleaned (very light scrub to knock debris off and then set to dry often not sitiing in the sanitation water long enough to sterilize they use sinks not the steam cleaners here) These are just a few of the issues that happen behind the scenes and employees have been fired for reporting the health issues or even attempting to do the job properly as any attempt to do the job properly causes you to not work fast enough. read more

I go here for lunch 1 day a week. The restaurant is clean and the food is hot and fresh. I rarely have to wait more than a few minutes for my order. read more

Decided to try KFC for the first time in at least 25 yrs....what a mistake..!! chicken was funky brown and soggy , mash potatoes and gravy were bland. The cold slaw was the only thing that tasted pretty good. I found that the fried chicken in the hungry man TV dinners tasted 100% better than KFC and a golden yellow. I think I will wait another 50 yrs before I try KFC again ....lol read more

The level of stupidity and incompetence from this location is astounding. I have never had such poor customer service from a KFC. Old chicken, cold mashed potatoes, and a rude manager when we called in to complain. I will never patronise this establishment again. read more