If I have to repeat my entire order again when I get to the window, what is the point in giving it at the intercom? Maybe they couldn't hear me over the music they had blasting in the background while I was giving my order. They also didn't give me what I ordered, didn't give me a receipt either. Staff at the drive thru isn't very friendly. read more

After a very frustrating experience with another kfc we came here and walked out within 3 minutes with dinner ready to go. Not only that the staff was friendly and joked around with me a put a smile on my face where I had been very irritated before. After a long drive home from vacation it was a welcome relief. Food was hot and "finger licking good" as the saying goes. Thank you . I would like to add that this is our closest kfc to our home and without fail everytime we come the experience is very similar to the one I shared. Quick, friendly service. :) read more

Thank you, KFC, for saving me a thousand calories by not eating your food. I pulled up to your drive thru at 10 p.m. craving for something fattening and wondering what the hold up was three cars ahead. After 10 minutes of wasting my time, your employee told me that you only had grilled chicken, no fried chicken, and that if I wanted fried chicken it would be a 22 minute wait. Saw a lot of angry customers up front and wondered why you guys couldn't cook the chicken 10 minutes ago when I was in line. Get your act together, KFC! If you want to sell only grilled chicken then turn your franchise over to El Pollo Loco! read more

3rd time; last time. The fatty chickens aren't juicy they are gross. They messed up my order each time. They've parked me twice. ..to make chicken. ..ughhh that's all they make. WTF. And, the girl on drive got mad at me because she literally had a whisper baby voice on speaker. .. like #KevinHeart would say..."say it with your chest". 3 times; shame on me. The only reason why I even came here was because I couldn't do regular fast food but I didn't want to cook or get out of my car. Plus, speaking of comedians, I like #NormMacdonald read more

went to the drive thru because we all have to right now. order a chicken tender meal, box deal, got back to work and it was a drumstick and a thigh with a biscuit that appeared someone stuffed their thumb into it, called the store and nobody answered the phone. I would not go back to this place, worst 10 bucks spent, ever. read more

Very upset!!!! Asked for a 10pc all legs at 7:30pm told they didn't have it.... never asked if we wanted xtra crispy or original gave us what they had... looks like it was fried 2 or 3 times super greasy and gross.. asked for coleslaw and didn't get it... no napkins no silverware awful!!!!!!!!! Horrible place to go read more

Worst experience ever!!! Waited 15 minutes for a 3 piece meal and a side. No manager in sight and nothing but just a bunch of lazy kids working there. read more

Arrive to pick up an online order at the KFC on Warm Springs road. Was Greeted with a hi from the cashier at the front counter. She is very welcoming to me another guest. I let her know that I was here for an online pick up she let me know it would be coming up shortly so I set off to the side And waited. I could hear the manager ( Mark) updating the customer before me on the time of his order. The manager came up to give that custom his order and saw me off to the side and confirmed my order and said that he's working on it now and will be ready soon. Really good customer service here from this store in this manager. They have really shown how to take care of your customers. Excellent Job! read more

Over the last year, my wife and I have eaten at the restaurant about 4 times. On all occasions, the wait time for food has been horrible. The high school students that work at this location are friendly however, our wait times for sitting in a drive through with no other cars present has been around 10 minutes. I will never give this location a chance. I will now utilize the new KFC on south Stephanie street. read more

Very disappointed with this location. I went through the drive thru and ordered Pot Pie, I was told takes 20-mins, so I agreed to park and wait inside. 20-mins later I asked if my order was ready, again at 25 and 30 mins. My order was finsally handed to me 35-mins later. I am not going back to this location. read more

They have no business calling this location fast food. It's 1:30 pm the place is almost empty one person in line in front of me and one table waiting for a messed up order to be fixed. It took about 10 minutes for them to get to the one person in front of me. That person had e "pre order" to pick up. Their order was not ready and was 30 minutes late. Luckily the food was cooked and they only had to box it. 5 minutes later they brought that order to the counter and it was wrong. Once fixed it's my turn 20 minute wait for #2 in line. They have a drive through at this location which was backed up too. They only had three viable employees 1 cook, 1 drive through teller and 1 front desk. No clean up, no prep very understaffed. read more

I ordered 2 buckets fo chicken i was surprised that it came out so quickly. This was for a surprise birthday get together for my mom. The chicken was inedible and ruined the dinner we only had cake and ice cream for dinner everyone was still hungry. the chicken tasted like it was from the day before? i felt like i was going to chip a tooth on it. I will not go here again, look at the reviews for kfc all over the valley i thought it was really weird all of them are ranked really low? what a failing chain read more

8:50 pm on Monday and we are told "limited items available -- NO CHICKEN". No offer of waiting for chicken... just no chicken. (I would not even give this one star but it won't let me post without it) read more

Worst place ever. Not only did they get my order wrong, they didn't put CHICKEN in our chicken sandwich! All it had was cheese and bacon between two buns! Our sodas were filled with ice that the straw would not fit and they were flat. The girl working the drive thru seemed nice, but I would have preferred to have gotten what I ordered. read more

Very poor management. Tried to order the 10 PC meal. Asked for extra crispy. Employee says they don't have any. I asked why? She said she doesn't know with an uninterested look she gave me. And was dumbfounded when I said never mine I'm just leaving. read more

Our order was originally messed up. After calling them, the manager, Luis, not only made it right, but made everything fresh, and was so polite. I appreciate this so much! read more

This is the worst KFC ever. They close at 10 so I try to order which was around 9:20 but they didn't want to take my order at the window and tried ignoring me and hid in the back so I pull to the front and I can see there's 3 people sitting down including some manager named Luis. We knock on the window and wave. We go back to the drive thru and talk to the shift manager Luis and we said we are making a complaint. He said go ahead because all their gonna do is send it to complaints with the others and that's about it. He never said sorry or anything. No wonder these KFC's going out of business. read more

Went thru the drive-thru Super Bowl Sunday, a little before 3pm, ordered the $20 fill up extra crispy, which they were out of, so I substituted for the original recipe. Worst chicken I've ever seen, was afraid to eat it, thank God Monday was trash day! I guess I should have taken the clue when a young black man with red hair working the drive thru window had an attitude, most likely because I'm a white senior citizen. Hopefully the Manager will review the tape and respond accordingly. read more

This place is something else. I placed a mobile order in the hopes that this location actually had chicken for a change. I get to the drive thru and the super unfriendly person said rudely that "THEY REQUIRE MOBILE ORDERS TO COME INSIDE". I had told them a sign stating this would have been nice instead of waiting in the drive thru to be told this. So I wait to get out of the drive thru and go inside and said that im required to come into the store even thou there is no sign or notice in the app saying this. So the cashier ask me for the order screen from the app. I told them I don't have it as I was out and about and the order was placed by a family member. So I had to call the family member to get a screenshot sent over. In the meantime an elderly person comes and is trying to order but only speaks Spanish. The cashier went and got a manager or supervisor and the manager was very rude. First words she said was "I HAVE NO SPANISH SPEAKING PEOPLE ON TONIGHT". The guy was just wanting a 8 piece bucket as he was trying his best to order but was getting frustrated as the manager/ supervisor was being very short with him. Then she said "YOU DON'T HAVE TO BE RUDE" as he was paying for his order. This manager/ supervisor was complete out of line for the attitude and treatment of a customer, even f this person was having a bad day. I finally get the screenshot of the mobile order and the cashier gives me the food and in a hush, half apologetic tone, I'm sorry. I took the food and left as the cashier was not truly sincere. After all this hassle and the rudeness towards customers, I highly doubt I will be ever coming back. read more

Last time I went to this kfc they were outta white meat chicken... All she had was dark meat and the lady said it would be 30-45 mins before they got the deep fryer working again (it was like 5:30 pm) so I just went to the Taco Bell next to it. Now comes today where I was like "eh I'll give it a shot" so i order my food and of course they didn't give me a straw (thank god) so that made me open my lid and I see a BIG ASS ROACH swimming in my damn Pepsi been here like 3-4 time and half of those I been unhappy definitely NEVER going to this kfc again. read more

Never spent a half hour in a drive thru until I came to this KFC. Watched a couple people ahead of me in line had passengers get out of there cars, go inside and order there food and receive it and come back to there car in the drive thru and it was in the same spot. Cashier couldn't hear you over the speaker even if you yelled, and had a chip on her shoulder. All around a bad experience. read more

This is the worst KFC ! I placed my order and they asked me to pull up to the front of the restaurant , one of the managers in training said it'll would only take 5 min so I did. I waited and waited... 23 min later I got out and went in and asked if they had forgotten about me ( I was the only customer there by the way) I ask to speak to the manager and it takes him 4 min to come out, by then I'm fuming! He comes out I explain and all he says is " give her a cake" I did not accept! I asked for the # of the owner and he gave me a random #!!!! Ugh ! Never again! The place was filthy! No customers there... Not 1 ! Now I know why! read more

Claire was amazing. She was very patient with me in the drive through and was just nice overall. Will be coming back to this KFC

This place is not good. They never have tenders after 8 PM. Four times that I've been there and they don't have tenders. I don't know how apparantly 2 hrs before closing they run our if tenders. They should make sure to be able to have food before closing. read more

If all KFCs were like this one, they'd be out of business. 1.) The chicken was dry and old, clearly left under a heat lamp for hours. 2.) They informed us we could only have one piece of white boneless cause they were out of it. So they gave us dark boneless instead. Turns out they just didn't feel like making more at that time. When we were leaving they finally decided to make more, as we heard them yelling to the cooks to make more. We would have gladly waited for fresh chicken and for white meat. We were mislead and it was a cruddy thing to do. The biscuits were hard, the mash taters were horrid. All in all I'd say stay clear of this KFC location. Unless you like very old, very salty chicken and don't mind eating what they feel like making when they feel like making it. read more

Tried to give this kfc another chance last night and the first thing they tell me in the drive thru is "we are really low on chicken." So I decided to order a pot pie. They informed me they are also out of pot pies, so I left....not exactly sure what they DID have. Be warned, this KFC closes at 8:00pm...sign says 10:00pm but if you get there after 8, they'll be out of food and refusing to cook more. read more

If I could give this location 0 stars, I would. We went through the drive thru on Memorial day. The cashier taking out order was rude, and at the counter seemed distracted. They didn't have our order ready and asked us to pull around the front to wait. After seeing a bag sitting on the counter for about 5 minutes we went in to enquire about our order. They brought it over to us and walked away. The chicken strips were small, dry and not even warm. They put 2 cookies instead of bisquits. They also didn't include napkins spoons/forks for the mashed potatoes, or any condiments. We had to go back in and get things, the guy was rude and questioned why we need BBQ sauce for the chicken tenders. The butter they gave us was melted (says keep refrigerated on package). The soda was watered down. Never going back there. read more

This is the worst location I have ever been to. I went through the drive thru around 9pm. NOBODY GREETED ME ON THE DRIVE THRU! I drove around and saw the employees run to the back as if they were hiding. I drove around AGAIN still nobody greeted me and NOBODY VISIBLY THERE AT THE WINDOW. So I drove to the front and noticed 2 employees INCLUDING The shift supervisor standing around and ANOTHER EMPLOYEE SITTING ON THE COUNTER WHERE THE FOOD IS PREPPED! Now how disgusting is that! Her butt on the same place where the food is made!! So I drive to the drive thru window knocked on the window nobody came , so I knocked in the front door window and the employees finally decided to get up. I drove around and after minutes of waiting around someone greeted me , so I drove to the window and the lead supervisor was at the window , I let him know how long I waited and that I saw them standing around and one sitting down on the counter. He NEVER APOLOGIZED, he just said he went to the back to change the battery on his headset. I didn't know it took that long to do so. And I know he was lying because I saw him standing around talking to the employees chit chatting away. I then asked what was the managers name then he said it doesn't matter anyway Because the manager is out of town and if I were to call and complain nothing would be done. I cannot believe how inconsiderate this "Shift lead" was his name is Luis. This place needs to be cleaned up with new management and employees. The number on google is incorrect or not working read more

Worst fast food service I've ever had and that's saying A LOT! I go through the drive-up. First, the girl SERIOUSLY says "Go away!" at the order board! I said "what?" And she says we're out of chicken. It'll be 15-20 minutes. So I debate how close the next KFC is and just how bad my husband's craving is and how much I love him. So I decide I'll wait. I try for 5 minutes to get the girl's attention "Hello?, hello?" Etc. Just when I decide maybe they're in the middle of a hold-up/robbery or something weird, maybe I should call the police this is so strange, she finally answers and takes my order in the rudest manner possible. Meanwhile 10+ cars are stacking up in line behind me. This is a $50+ order with a 16pc meal but not complicated by any means. She could have taken it in under 30 seconds. I drive up to the window to pay and ask for the manager and the boy there, "Rocio" based on my receipt, just shrugs and tells me there's no manager to talk to. I wait for my food in the parking lot and try to call the phone number on the receipt (same as the one given on this site) and get a "this number is disconnected or not in service" message. That was 30+ minutes ago. They have my money and I'm still sitting here with no food! This is terrible service. They would have gotten a better review if they had been being robbed! Follow up: when my food was finally delivered to my car after nearly an hour, I asked the girl "Claire" for the manager or a real phone number and she said she didn't know either since she was new but would go get the number. 10 minutes later, the girl on the order board and the boy at the window showed up. I asked them and he (suddenly his own name changed mysteriously to "Fernando" instead of the name on the receipt), gave me a false name for the owner Ricky and made up a fake phone number 702-873-6345. That number is also disconnected. I asked for a discount for the trouble and got harassed and lied to by both. She, "Angelica"-also a fake name I'm sure, suddenly upped her claim that she'd told me it would be a 30 minute wait to saying she had said it would be over an hour, which is a bald faced lie! She had said 15 minutes originally because I'd made the calculated decision to wait based on drive time to the KFC on Windmill instead. I called her on it and she claimed she had "recorded" my order and could prove it. I said to show me the recording because it would prove me right and she suddenly couldn't let anyone hear it IF it ever existed in the first place. (Sucks getting caught out in a lie, little girl, huh!) The boy claimed they had to call in a new cook to literally "flip a switch" his words and that was the cause of the delay. They gave me fake info, made me wait over an hour, harassed me for calling them out on it, refused a refund or even a partial discount or concession of any kind and were outright rude. The food wasn't even any good. This whole issue could have been resolved with a simple "I'm very sorry for the wait, I apologize. How can we make things better?" A coupon, a free drink or drumstick etc would have helped. And a smile instead of nastiness would have gone a LONG way towards fixing things. Instead they created a public relations nightmare for their owner because now I won't stop posting this far and wide on social media until I get an apology and response from the owner. Those two need to be fired. read more

I went there tonight at 6 pm and waited for the two cars ahead of me in the drive thru waited about 5 minutes I go and order your Monday Special thighs and drums sticks 11 pp for ten pieces- guess what no chicken for 30 minutes- either kind regular or crispy- at dinner time I mean what are they thinking. I did not wait nor did the three cars behind me. Won't be back anytime soon. Went to chick fil a and in and out at 6pm in 5 minutes..... hmmm. Not good colonel Sanders read more

Rush hour and was told would have to wait 15 minuets for chicken... and 6 minutes for tenders.... wth... we should learn to not go here. Never have been very good with their service. read more

I have been doing take away few times at this place and always been so slow. My last straw was when had to wait for 45 minutes for family menu due to they made the mistake three times. Forgetting the order made, getting the wrong chicken and forgotten the potato wedges. Including another 4 complains in the middle of the order which occupied their very very very slow attention of service. Worst part the cashier staff so disgustingly put my receipt in her mouth just because her hands full and gave it back that wet receipt with her germ to my hand. Are you serious, what kind of staff were you hiring. I didn't even touch that nasty receipt and left that horrible store and never come back. With all the reviews and my experiences, this place need to be closed. read more

Worse tasting chicken I've ever had. All 3 variety a are cold, dry, old, and awful tasting. Don't know how this place is even a KFC.

I live right next to this kfc. After 4 tries with them Im done trying to give them chances. Everytime I get food it takes like 15 minutes in the drive thru, then another time they said they were out of the chicken that they are promoting, at a chicken fast food place they are out of chicken. Last and final time I got another special, first half the order was given wrong. I called and called since I had to go to work and couldn't bring the food back and got no reply. And the chicken looked like it was shredded by a dog. And the hygiene in this place is nasty. I mean I own a business so I understand the value of a customer giving bad feedback and would relish the opportunity to fix any problems since we depend on the customer to have an amazing experience and come back so this place is definitely far gone and the manager needs to really up their game or franchisee needs to take control. Or corporate needs to get on their case for sure read more

If I could give no stars I would have. They do not have their stuff together. The place was chaos, instead of using the number on the receipt they just randomly call out what orders are. There were 3 people that never got their stuff, and the people working seemed confused. Then our order came out and they didn't give us the napkins or utensils, I stood at the counter waiting for someone to acknowledge me, and they all ignored me till I rose my voice and said excuse me. Then I didn't even get my whole order. I will not come back to this location. read more

I'm writing about the nasty KFC at horizon ridge and Stephanie. Couldn't find it on Yelp Probably because it's the biggest waste of your hour to try to get chicken and God forbid Cole slaw!! At 6 tonight we went there and no chicken ready!! After 20 minutes they told us we could have extra crispy because it would be done quicker. Ok. We settled on that because we have a life and don't want to spend hours at a fast food restaurant. Mind you when we ordered everything now 30 minutes prior we asked for a small Cole slaw. All said and done they ran out of cole slaw!! Really?? Might have ran out of chicken also!! Piece of crap location. The manager in all fairness to him gave us a lemon cake. My husband will take that to work. We hate lemon. Never again will I try this place. Always a problem read more

This is the WORST kfc. Every time I go there is some issue. Last time no Barbque Sauce and today no salt. I was told they would check and nobody came back to let me know. I would have eaten somewhere else except they already swiped my debit card. Since there are not many kfc's left unfortunately this is the nearest. They need to get there SHI___ together. I was not given a receipt to do their survey. I am not going back in the near future... read more

I'm torn. There are things I love about KFC and I would most definitely eat here more often but am always detoured by the idea of the service and probability that what I want won't be available. It's a shame that most of these poor reviews are true. It's insane to think that when ordering chicken- the C in KFC- that they have to check to see if they are available. At dinner time no less. Chicken is what you do! It's your life blood. Why would you ever run out on a Tuesday at dinner time? Not that this can't happen but when it does consistently, maybe there is an internal efficiency issue. And who's in charge of hiring? Are you scraping the very bottom barrel of society? Half dead dimwitted cashiers and unkept dirty cook lines- is this how you brand your product? Foreshame. There is no Dave to fix this flailing ship of inevitable sinking. I hate to say it, because I love the product, but I must accept that it's only a matter of time that the Deliciousness of their coleslaw will only be a fond memory. Fix it! Before it's to late. read more

Window worker very friendly but was asked to pull forward to wait for my order. I had only ordered 4 chicken littles. Window person said that they have a time limit on window time. I could understand this if it was busy but I was the ONLY car there! Apparently the manager AND district manager get on them if they go over the time limit. So much for personal service - all KFC cares about is the bottom dollar!! I feel sorry for employees as they are paid crap wages to have to put up with managerial BS!! read more

Got my usual honey BBQ sandwich today and was disgusted by the quality. The chicken tasted like it was from the day before and not to mention the way the lady at the register acted when I ask to just get some chicken instead. She looked like I ask her to eat the sandwich! I then just said never mind and walked out to drive over next door to Tacobell where I spent an additional $6.00 to eat lunch. I def will not be returning to KFC on warm springs. Did I mention I was the only customer in the store and they seemed to be too busy with drive thru to worry about the front counter. I waited 6-7 minutes at the counter before I was told I would be helped in just a min. Oh well... Can't win them all I guess read more