I love KFC food....however! The customer service from this location is seriously lacking. Even as I was giving my order the teller, Tierra, gave me attitude. I felt rushed and an inconvenience to their time and attention. Since I was rushed I did not receive all the food I ordered nor was I offered any sauce for the kids meal. Given that I was their only customers in line, there was no reason that i shouldn't have been given 100 percent of their attention and care. Very disappointed! read more

Walked back in after realizing they forgot my sauces. The girl had some attitude with her backtalk and said, "It wasn't on the ticket. Well, it was in the ticket. You may want to double check your orders. Another time, I ordered mash with gravy and got no gravy. Also, they make pretend they don't see people walking in. They can at least say, "Welcome in, I'll be with you in a minute." Common sense. There was so much more I could say but I never do as I keep coming back to this specific location. But today you guys really annoyed me. read more

Tonight, after reading recent reviews, I almost didn't go to this KFC. It's close to home and I wanted to just do a fast food pickup. The two young men I interacted with were quite pleasant. Service was fast, accurate, and exactly what I ordered. I will go back if the urge for fried chicken hits again. read more

Wow this place is certifiably the worst KFC in Henderson. Save yourself the trip and go to Jollibee. They can teach these guys how to fry chicken. I wonder who pissed off the workers . If you like burnt chicken, they've been serving this quality for months now . read more

KFC - Burnt chicken - Fast Food Near Me - Henderson, Nevada

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Service - BAD . No one in line was acknowledged for 15 min . A worker was walking back and forth outside taking orders to drive through and didn't acknowledge anyone as well . Did an online order and was supposed to be done 5:44pm . Arrived at 5:35 . Finally got helped at 5:52pm and was told chicken would be done in 8 min . read more

I have never been a time I've come to this location and the food is ready when I arrive. I'm consistently told to pull around and wait while it's being prepared. I use the drive-thru for convenience, expecting quicker service, but instead, I end up waiting 15 minutes in the car. This is the closest KFC to me, which is why I continue to come here occasionally--but the long wait times are frustrating and are the main reason I don't visit more often. read more

Chicken tenders looked refried, soggy, they smell very strong like oil. Would not do KFC ever again... They need better quality control. Employees don't care any more. Supposedly new Manager handled me my order the second time. Gross !!! read more

KFC - Fast Food Near Me - Henderson, Nevada

Dont order from this warm springs location. They don't have any quality control checks, i ordered 8 piece meal-mixed with breasts extra cripsy, i got the opposite. 8 piece all legs and thighs-regular- you should have an extra person actually check the packed order. read more

KFC - Reciept- with quality assurance promise! - Fast Food Near Me - Henderson, Nevada

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This location has always had poor service but I tolerated it because my husband likes the taste. We generally go there once weekly and never use a discount. He would eat it more often but I refuse to patronize businesses with poor service. Today when weighing the pros and cons of going there again a KFC coupon we recently received tipped the scales in their favor. Aside from the normal issues this location has when fulfilling an order it also doesn't honor KFC coupons. Nice I was told this rudely after my order was placed and I arrived at the window presenting the coupon and my card. This National chain has just lost a lifelong customer over a couple of bucks. So mad I'm going to start by turning my 500 employees against the chain and then chipping away at their profitable growth via any review platform I can. read more

We have been sitting here waiting for our food for over 15 minutes and there are people still waiting that were here when we came in. If you aren't going to run your business right then just do everyone a favor and close down. Horrible read more

I placed a fairly large order well in advance about an 3hours before pickup. When I arrived, the order wasn't ready yet. That part was understandable. What wasn't understandable was the attitude I received from the woman at the counter. Instead of a simple apology, she told me that the pickup time is when they start the order, not when it's ready. That logic makes no sense, but I stayed polite and waited. When my son and I finally received our food, I asked for some honey mustard. Her response was a rude "It's in the bag." Unsurprisingly, it wasn't. As we were backing out of the parking lot, my son realized we were missing part of our order. He ran back inside to let her know, and instead of taking responsibility, she acted as if we were mistaken--even as we showed her the bags. After wasting more of our time, she finally handed over the missing chicken fingers. We asked again for honey mustard since we never got any, and she handed me one single packet. When I asked if I could have a few more, she acted as though she personally made the sauce and it was a rare commodity. Her attitude throughout the entire interaction was dismissive and unprofessional. She claimed to be the manager, which makes the experience even worse. If that's the kind of "management" KFC stands behind, it's no wonder customers continue to have problems at this location. I've had issues here before, and this visit just confirmed that I won't be returning. For the prices KFC charges these days, the least they can do is treat paying customers with basic respect. KFC needs to do better and take a serious look at how this location is being run. read more

19 minutes for six chicken tenders and a coleslaw. The service here sucks to a level you can't even believe. read more

Worst service in my life!!! I went through the drive through to order a 12 piece nugget meal, 6 wings and a large fry. I was given my order at the window minus the 12 piece nuggets. I was told to wait out front for 10 minutes, mind you the fries are now getting cold. I go inside the restaurant to ask for hot fries. They now give me only 1 large fry, when I have them both large and small. While I'm trying to have someone with some since correct my order, the employees are having a ball, talking loud and laughing. A male manager finally tells them to focus on their jobs. I finally get my order and this time I'm missing my biscuit. I can not believe what our society is hiring now a days. I will not be returning to THIS KFC EVER!!!! read more

KFC - the counter of a fast food restaurant - Fast Food Near Me - Henderson, Nevada

Horrible customer service and horrible. Management went there last night to grab dinner for me and my son waited over 25 minutes to get my food went through the drive-through and four other car got their food before me went in to talk to the manager, and he was making up excuses that there were behind, but it may no sense because I was there before everyone else else and I got my food code to give me a refund read more

It's the only KFC close to the Green Valley Area so we're stuck with poor management. Great food but really crappy customer service and poor leadership in this location. Popeyes is not quite as good but the service makes it a way better option. read more

Food was not available and had to wait over 10 minutes for my order. When received, they failed to include apple pies which were part of the package I paid for. Also, I ordered unsweetened tea and they delivered sweetened tea. read more

Hi. This KFC location at warm springs in Henderson nv. Has very oily chicken they need to improve on their chicken Original. The service is not organized KFC needs to keep an eye on that you need someone with experience to take care the order and give to the right person. The Ambiance is a mess. The restaurant floor is nasty. Is a great location but KFC needs to improve even on the food because they shouldn't run out of any items is fast food restaurants. Corporate need to visit Henderson nv KFC. Restaurants. ASAP. read more

If you get there early, you'll find some hot and juicy chicken. I usually get the extra crispy meal with mash potatoes and gravy. The Mac and cheese and the biscuits are also a fan favorite. The inside is actually really nice. It was modern and had some classics playing overhead. I was surprised because the parking lot looks a little run down, but the building itself inside was decent. Service was attentive and nothing particularly great or bad. It was efficient. A worker was cleaning the windows and just working away. Again, your best bet is to go early if possible. The evening it seems not as fresh as the earlier shifts. read more

KFC - Inside dining - Fast Food Near Me - Henderson, Nevada

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Actually, zero stars. This location of KFC has officially made us decide we are never, ever getting it again. Seriously, my entire family has decided to never go to KFC again because of this one store. First, there is always a serious wait. Which to me is fine, I understand. If I have to wait a bit for fresh-er food, I will. But the wait usually means a rush to get you sub-par food. Once, it was literal raw chicken. How do you put chicken that's batter is still wet in a box and think someone won't complain? We got so angry the regional manager had to get a hold of us. The manager had to personally supervise the making of the next meal, which was STILL messed up. Second, the customer service is appalling. You're blaming me for raw chicken? Really? How does that work? Do you think I had some raw battered chicken in my pockets to switch out in the bucket at the last second? Own up to your mistakes and FIX IT! The last straw was for the same sort of issue. How do you give raw pucks of biscuits and think this is ok? I, sadly, forgot to check after we waited in the parking lot forever because I was hungry but when I opened the box of biscuits, I realized that the car next to us wasn't a Karen complaining about something so ridiculous it couldn't be true... NEVER again. Don't eat here. read more

Last time i spend almost 30$ for a family meal and the food is looking this way ! I have never had food this way and the fact that I brought it to a staff members attention they just looked at me lost and confused. read more

KFC - Tenders the center was ridiculous hard - Fast Food Near Me - Henderson, Nevada

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Horrible customer service, food took over 30 minutes to come out. Employees don't even go to the front and when they do they tell you to order on the machine. read more

These guys are scam artists, and I would not patronize them. Ordered dinner from them through DoorDash. They accepted the order, waited for the Dasher to arrive, on,y to tell them that they are out of everything and that I need to cancel the order. If I cancelled, they get to keep the money, and I get nothing. I do not blame DoorDash or the Dasher, I blame the restaurant. If they did t have the food or didn't want to make the order, all they had to do was not accept it. Instead, they wasted 30 minutes of my time as well as the Dasher's in order to scam a few bucks off of me. In the end, DoorDash cancelled the order and I was not charged. Do not trust these shady people. Who knows what they do to their food, honestly. read more

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Great customer service got my order super fast no problem soon as I came in they greeted me. It's a good store. Nice location floors was clean tables was clean I like this place already. I'll give it a 5stars customer service too especially the supervisor very professional read more

Overcooked chicken. It Seemed like I was bothering the workers to get my order. I went through the drive thru, so no ambiance. read more

This was the LAST time I will ever step foot in a KFC. What used to be an iconic brand has turned into an absolute disaster. I have literally had better fried chicken from a grocery store deli. We ordered a 16-piece bucket, expecting the crispy, flavorful chicken KFC used to be known for. Instead, we got a greasy, flavorless mess. Every single person who ate it agreed--it had zero seasoning and was completely bland. Some pieces were soaked in grease with weird wet spots, making them almost inedible. If I wanted to be disappointed by chicken, I would have just microwaved a frozen bag from the supermarket. To make things worse, the service was below average--slow, unenthusiastic, and careless. It was as if they knew their food was garbage and just didn't care anymore. KFC used to be THE place for fried chicken, but after this experience, I can't see myself ever going back. If you're craving fried chicken, do yourself a favor and go literally anywhere else. Smith's grocery store has way better fried chicken than KFC ..... ANYWHERE is better than KFC. Save your money, save your appetite, and avoid KFC. They've lost what made them great, and now they're just a sad, greasy shell of what they used to be. read more

KFC really needs employees. We went inside to "save" time!' NOT!! There were only 2 employees working. One young man, Arquarius, was getting his hustle on! He was working the drive thru, the front, curbside and the kitchen. He was moving quite quickly to get those orders out. Finally 2 more employees appeared but no one was moving as quickly as Arquarius. We met a family in f 3 that had be waiting over 30 minutes for their order and warned us. Our wait was about 22 minutes. Not bad considering the limited staffing on a Friday night. Now for the food...The Spicy Crispy Chicken Sandwich has gone up $2 from $3.99 to $5.99. I get it, inflation...Now for $3.99 I can tolerate more crunch than meat however, for $5.99, I think not! My son enjoyed his and I don't ever have to have one again!! They did have job applications on the counter and I grabbed one for my teenage son. He really wants a job and they can definitely use the help!! read more

KFC - Fast Food Near Me - Henderson, Nevada

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I cammeeee while eating that chicken sanwish lowkeyyyyyy. I first went in recently after the cashier got shot and killed but the kitchen staff was still on POINTtalkabt knowing how to work under PRESSURE. Chicken is juicy but I hate when they add pickles in my Sandwhich. Their biscuits taste like hockey pucks but sometimes I get lowkey desperate and cave. P.S. The tweakers outside the store really add to the atmosphere read more

This place has majorly gone down hill. Got a family meal for tonight (a Friday) and chicken was over cooked, potatoes taste burnt or something, cannot put our fingers on it. How they can serve this bad of food for the prices ($32/8pc family meal) is insane to me and I'm frankly pretty pissed about it. read more

My favorite chicken,, but be sure to go on a Tuesday thats when all the specials seem to be otherwise it can be quite expensive.

KFC has gone so far down for years that the only thing worth eating was the chicken. Now even that is inedible. I used to make my own sides and just get a bucket of bird, but now even the famous chicken that has been awesome for over 30 years is just garbage. Tasteless,dry and fake like everything else on their menu. RIP KFC The Colonel Sanders would be ashamed. read more

bad customer service, Brianna the cashier was rude and has 0 professionalism. She had a visible hickey on her neck and didn't even bother covering it up. Food wasn't great chicken was soggy. Biscuits were the only good thing. read more

this place S U C K S, GO TO CANES, im a very patient person, but after being the only customer at the counter at 544pm on a saturday, waiting for 15 minutes and the employees are looking at me not saying a thing not taking my order. man, you guys are terrible, i would fire you all and hire another crew who wants to work and make that paycheck. I was going to order 2, 16 pc meals over 100 bucks you people just dont want my money right? its ok, i wont return, i will GO TO CANES, where i am served after waiting 10 mins. they take my money. read more

I got two of the sandwiches, the other is not imaged here. The chicken was thin and hard and dry. Absolutely terrible. It's like it was cooked days ago and then thrown in the fryer day after day waiting for someone to buy it. I used to love KFC. This location needs to be fixed. Absolutely sickening. Complete waste of money. Don't recommend going here. Fries didn't taste fresh either. read more

KFC - Original chicken sandwich and fries. - Fast Food Near Me - Henderson, Nevada

Just had their beyond chicken they should stick to Just Kentucky fried chicken!!! 10.00 for a 6 piece combo they did not ask if I wanted sauce most KFC puts it in your bag trust me you need it for that high price nugget to help the taste. The sign on wall board says it all about how they cook and clean ( IF YOU HAVE TIME TO LEAN YOU HAVE TIME TO CLEAN) Management need to be involved... I'll continue to stay with Popeyes read more

KFC - Beyond chicken not worth the price - Fast Food Near Me - Henderson, Nevada

Worst experience I ever had at a restaurant. Manager was rude. Had a question about the free food on the app and she acted like too bad for you. I will NEVER go back again. And she didn't care to make anything right so they lose. Plenty of fast food around. She should never be a night manager read more

The chicken was not fully cooked and did not get the selected pieces paid extra for. The service no bueno no interaction or words when given our order. The restaurant was okay but seemed to be lacking warmth and a welcoming feel. We will not patronize this location anymore we will go to the Boulder Highway. read more

We ordered $32 worth of food. After ordering and paying, we were told they were out of tenders so that affected two of our ordered items. We were given the option of, post-payment, changing our orders to something else. No refund. Substituted for original sandwiches. When our order was ready, we were THEN advised that they were also out of bacon for the Double Down. We try to be realistic when it comes to KFC but this was a new experience. Maybe next time put signs on the door and drive thru of what you're out of. On our way out, they had to brief some doordash drivers of their incomplete items too. All around, not a good look KFC! :( UPDATE: Eating the food next door at Taco Bell. Chicken is room temperature at best (YIKES), and the biscuit is missing. I'd think twice before patronizing this location. We're going to order Taco Bell instead. read more

Went here yesterday with my wife for first time in a very long time God half original half crispy and sides. There was not one thing that taste so good matter fact, it tasted absolutely horrible love herbs, and spices. I was used to as a kid and when I worked there for many many years Like they had only six or seven spices the texture was terrible. The taste was terrible. What disappointment even the mashed potatoes and gravy taste horrible and the biscuit or whatever thing is what is shameful sad turn of events that this KFC has gotten the colonels, gotta be flipping in his grave. read more

Went to Kentucky fried chicken about an hour and 20 minutes before closing. When I ordered 8 pieces of chicken, they told me that they need to check if they have any chicken left first... okay totally normal for a chicken restaurant. Then after I ordered and come up to window, my order comes out in literally 5 seconds and not a word spoken by staff, I paid he hands my card back I say thank you, he just closes window. He turns around grabs food hands it to me I say thank you, boom window closed. Horrible employees. Two white guys late night. If you hate your job so much get an education maybe? read more

Drive thru closed on a weekend this place is shit, and as soon as we walked to door we had to knock because it was locked this was July 21 at 4:40pm read more