This location was once a good place for chicken. Today, it was a mess. We walked in to one make inside , I'm assuming a manager. As two employees walked in behind us and he informed them that he'd just sent everyone home. The female who'd walked in went to a register and acted as if it bothered her to take our order. Once that was done, she looked at one person in our group of 3 and asked what was the drink with my order. I answered and she went on to fix all 3 of us the same drink, never asked what they wanted. When mentioned that the other 2 didn't want this drink, her attitude got worst. The manager informed her that they only had original recipe chicken. So that is what we got. It was hot, as was the fries but had no taste. The restaurant also had an odd smell, and that coupled with the lack of flavor, and the bad customer service, made this just entire visit horrible. read more

KFC - Chicken Wings Near Me - Gonzales, Louisiana

Just left kfc waited 30mins for tenders and fries, to find out my one of my tenders had been bitten, worst fast food place in all existence. DO NOT COME HERE read more

This is the worst kfc in existence, and that is saying something. Read the other reviews and that is exactly what you will get. 30 minutes to get our food while we watched the employees scatter to the wind. There is nothing fast about this place, and if the colonel was still alive, he would burn it to the ground in a rage and start over. read more

it's a kfc, not remarkable. it had really bad reviews but my service was good and food is the same you get at any kfc

KFC? More like KF R&B! They hired the most non caring employees they could get. They don't have manners or common sense. I had to repeat my order three different times. What are they doing in there also there's a big pothole in the driveway so folks make sure you take the truck to pick up you ghetto chicken. read more

I was driving back to Houston from New Orleans as I was passing by Gonzalez and traffic was building up. Not wanting to sit in traffic, and enticed by a sign along the freeway that said "KFC Buffet", I decided to stop by here. Walking into the restaurant, I noticed that they didn't offer any buffet! They had the buffet station, just no food. Looking at the restaurant hours, signage on the windows, etc; they didn't mention anything about a buffet either. Maybe I missed it? I decided to stay and dine here anyway. So I waited by the order counter and nobody was there to take orders. I stood there for a little while just waiting, and waiting, and waiting, and waiting. Until one staff came out and stepped out of the restaurant, totally ignoring us. Another person who had been there since the time we walked in shouted at the workers notifying them about customers and someone from the kitchen finally shouted out "I'll be right with you". When he finally came out to take our order, he just stood behind the cash register and stared. Not a word was spoken. Until a "yes?" was uttered. My friend placed his order first: the famous bowl with two biscuits. And as soon as he finished placing his order and before I had a chance to say anything, he said, "that it? And that's when I finally placed my order: number seven with wedges. When the order came out, they still managed to screw it up. They forgot to include the two biscuits that my friend ordered. And this restaurant was EMPTY! We were the only customers at this point (several other customers walked in after the fact). The worst part that when I went to the restroom to wash my hand, the urinal was broken and the soap dispenser didn't even work! So yeah... that. Sorry, KFC. The next time I see a "KFC Buffet" sign along the highway, I'm going to call BS! I'll stick with other fast food restaurants. read more

See all

Worst KFC in existence. Gave them a couple of tries. Do NOT go on the weekends. The weekend crew hates that they have jobs and hate you for asking them to do theirs. read more

I wish I could give this store ZERO stars. Went to this location to get the bacon and cheese chicken sandwich to find out it's discontinued even though it's on their menu online and on the actual menu in the drive thru. Instead I ordered a regular chicken sandwich and was asked if I could wait 12 minutes for the sandwich. I thought "we'll Atleast it will be fresh" and agreed. Just to get home to cold and undercooked chicken sandwich. There was barely any breading on the chicken patty and didn't even resemble what was advertised on the photos. Absolutely disgusting! It's such a shame americas greatest chains have fallen so far! Won't be back to this location ever again. read more

15 minutes till closing.....NOPE, they are already closed! I walked in and was told the lobby is closed and everything is already put up. Terrible customer service!!! DO NOT GO TO THIS LOCATION!!! read more

The quiet ambiance in the asphalt drive through was typical of a Sunday afternoon sojourn for a family fried chicken dinner. The incompetence in food production preparation, customer service and near hour long wait made the fifty-five minutes and fifty dollars spent feel like an incredibly poor use of our resources (time and money). This visit reinforced my appreciation of the rapid availability and culinary delight expected from Popeye's. read more

horrible place to go to. workers are very rude. the food is decent but not the best. the bathrooms were nasty and not very clean. the dining room is filled with fog or smoke, smells weird, and isn't clean on the ground. read more

The lobby is very filthy doesn't look like the drink machine has been cleaned all day trashcan is piled high full of trash that needs to be empty. read more

Haven't been to this KFC in quite some time. The service was horrible, they make you feel as though they wish you would have not come in ! There is no greeting of any kind ! More of a what the heck do you want, I was resting ! But on the positive side the food was very well seasoned and was hot ! The last time I was here the staff was very friendly and accommodating. Really not understanding how you can receive so many negative reviews and not care to make any changes ! Well maybe they are satisfied with the current way they are perceived. read more

If I could give no stars I would give NO STARS. First time here and service through drive through was absolutely horrible. Waited at the speaker for a bit until having to yell hello to see if they were open the guy replied all mumbled and it sounded like he said " we are frying chicken". Still did not say hey can I take your order or anything very rude. We continued with our order he said some things were unavailable which was fine. He never informed us how much the order was he just stayed quiet so we pulled forward. They were just playing around in the kitchen. Then when we pulled up he stated another good was missing only after we paid and it was one of the main dishes of what we ordered and he said " is it good like that". Like no it's not good like that how are you going to order a bowl without popcorn chicken and only eat mashed potatoes and cheese and gravy. Just down right ridiculous then I just went ahead and asked for a refund and another lady walked up to do the refund and was also very rude loudly stated to the guy " why did you even take her order". I replied he only mention the Potpie was out not the popcorn chicken I'm the bowl. Do not go to this KFC!!! Do not recommend it at all!! Unless you like for people to treat you rudely and want a place with NO GOOD CUSTOMER SERVICE! read more

Same 6 people in front of me in line since I got here one employee is leaning against the wall with head phones in while the cashier struggles. Then the manager yelled at a customer who was told to get gravy off the buffet line because they were out in the kitchen. I felt bad for the guy getting yelled out on his lunch break. My man just wanted gravy!! read more

KFC - Chicken Wings Near Me - Gonzales, Louisiana

The building was nice and new but that's where The positive experience ends. They spent a lot of money on the building to not have customers. the person that helped me barely talked I ordered a Number two with two pieces of chicken crispy I can't even eat the breast it's chewy and old. Yuck no straws no tea no pepper on the counter then I was ignored for 5 minutes just to get the straw It's like the staff doesn't even care anyways I wouldn't go back there again read more

Horrible, Rude, Stinky and food sucked. They should just quit their jobs since they hate it so much. Bunch of freaking $hitting service, rude people and nasty food. Ordered a pot pie it was over cooked like the 3 piece chicken and there wasn't anything but a few carrots and gravy, it was literally a bowl of gravy with crust on top. The place smelled like a septic tank. read more

We just left KFC and we were told they didn't have grilled chicken after the person at the register said they had it. They completely didn't know what they're doing, had no finesse and couldn't care less. They had no professionalism and needed much more training. The restaurant was freezing. read more

worst KFC location ever. Whoever owns this needs to clean house with the people that work there and get new ones. We waited in line for 10 minutes with only 2 people in front of us and had to leave to find another place. When we went out to the cars we found that 3 of the workers were smoking outside and didn't seem to care that they should have been working. I'll also note that nothing smelled like it was cooking.. I don't think they even had the fryers on yet. Again we went back, waited 10 minutes to give our order, another 10 to get our food and the order was wrong... we were the only people there. Worst place ever. Shut this place down. read more

Placed an online order, was expecting my order to be ready by the time I got to store. I had to wait for over 5 minutes, there were no other customers inside and there was only one car in the drive through. Chicken was burnt. Missing mashed potatoes, coleslaw needed more dressing. Ordered large gravy, was given a small. NOTHING TASTED RIGHT. read more

This restaurant is sloppy, slow, & doesn't care about customers serving they had me standing at the drive thru for 40 min and still gave me attitude. I highly don't recommend going here at all . read more

I hate writing negative reviews, I really do, but this place is awful. One, the driveway leading into the drive thru needs repairs asap. You can barely drive a car on it without scraping the bottom. Two, I have never been treated as badly as I was at this establishment. I was only partway through my order when the woman told me to pull up for my total, without asking me if there was anything else I needed, which I did, and was having another person relay their order to me from the backseat, something we've done a hundred times. The woman taking our order said it would be a 4 minute wait on the chicken tenders for my friends chicken littles, but she must have got tired of waiting those 4 minutes because when we opened them they were cold as ice and hard as rocks, like they'd been sitting out since the place opened that morning, or god forbid last night. We also ordered meals, which neither of us got our sides for. All in all, bad service, cold food, and not worth tearing your car up over. Stay away from this place and take your business to chic fil a or popeyes or any other chicken place. read more

This KFC is crooked and actively participating in False Advertising. I saw a commercial on tv advertising KFC $20 fill up. I immediately went to this KFC and found exact same deal on their drive through menu. Despite being on the menu the speaker informed that deal is no longer available. Now it a $23.96 deal with only two lge sides instead of 2 lge potatoes, 1 lge gravy plus another lge side. It was on THEIR OWN MENU yet unavailable. The false advertising burns me. read more

Horrible service and every time I came to this location it has been a 10 min wait or longer at drive thru. No apologies or explanations but the workers have no prob bringing food to their friends car and not the customers themselves. No manners or communication with customers. If you are the franchise owners of this business please pop in and check out who y'all hired please. ( from one business owner to another). Thank you hope it gets better! read more

Rude incompetent and unwilling to just give you the food you order. It's a shame because the location and brand new restaurant is great but management and employees are lacking. Save your time and money and go somewhere else, anywhere SERIOUSLY read more

When I'm on a business trip, I often dine at nice places. That's usually with work colleagues, where food, fun, and fellowship come together nicely. There are other times where each of us just wants to grab a snack and crawl up to our respective rooms. This KFC (especially with their snack cups) provided one such opportunity. It was across the street from our Hotel and they also offer a buffet if we were ever hungrier. Gayle's opinion is that I got screwed nutritionally regardless of what quantity option I chose! read more

You should close this location. Come by here every quarter and have to say nothing has changed. Trying to get dinner and you are out of original chicken... Go figure... I'm sure this location is losing money... Staff is terrible and NEVER cares about customer service... I bet your turnover is high! Won't be seeing you anymore... Good luck! read more

I asked if there was an option for a combo without a drink, worker said yes. Didn't tell me that it would cost the same. So then I asked for the drink. She handed it to me. Didn't bother to tell me they didn't have any ice. People need some customer service training read more

Waited in the drive through lane for 10 min nobody answered. Walked into the lobby and had to wait another 5 min before they took my order. This is just ridicules then it took another 10 min to get my food and I was the only person waiting on something. The staff here was playing in there phone not doing what they should do. read more

The staff is extremely unprofessional and rude and at one point a worker hung his head out the window and screamed "Ayyye f*ck Donald Trump" which I find rather distasteful for a place of business read more

Come here for lunch, price decent, limited variety of selection on buffet bar, however good was decent.Cashier was so lost charfed,us for meal then forgot our drinks ,then went back up for refill she hands us another customers order. The business establishment had lots of food crumvs,on floor and tables needed wiped down .not vary busy so had time to do this. read more

I love KFC, but this has got to be the worst location I've ever visited. They're ALWAYS out of chicken (particularly original recipe), have very slow service, unprofessional staff, and inconsistent food quality. Every time I go there's a 22 minute wait for original recipe. Seriously?! All you sell is chicken, but you can't keep any ready? They definitely need to be under NEW management. Horrible!!! read more

Rude employees, burnt Mac n cheese, biscuits were hard as a rock, LITERALLY had 7 potato wedges in the bag. Very disappointed.. won't be giving them my money again. read more

Garbage!!!!! Terrible every time. Cold chicken and mash potatoes and gravy is disgusting

Ordered hot wings from here. I was the ninth car in line after a twenty minute wait I finally placed my order only to receive bloody wings... read more

Absolutely horrible service! The amount of disrespect received for trying to order a meal is outrageous! Too long of a story to really get into but this place has the rudest employees I have ever come across! After the altercation I told them not to even complete my order and went to Popeyes across the street. Didn't want to, but it was a necessary sacrifice in order to get decent customer service. What happened to companies having a standard at which they train their employees to be polite and respectful to all customers. If not professional courtesy how about Personal/mutual respect? read more

My wife gets home and we discover - we were missing several pieces of chicken from our bucket, they forgot our Cole Slaw, no biscuits, and we had ordered cookies for the kids - also missing. Oh well, you win some, you lose some. After eating, my wife calls KFC to simply tell the manager of the mistake. We're not angry - it's no big deal - but I'm a manager myself and would like for any customer not treated correctly to let me know. I assume that any manager would - to correct any issues. However, this manager got defensive immediately, claiming that it was impossible that she had been bagging all day, and if it were really missing why didn't we bring it back. My wife had to argue with her that it wasn't a big deal we just wanted to let her know. She continued her attack. WOW. Great management. Ever heard of customer service. We weren't even upset. NOW I am. With management this poor, I'd rather avoid this grease kitchen all together. I advise you do the same. read more