We have frequented this kfc about once a month for a year... they very rarely have the chicken we order... crispy thighs... a normal menu item... we ask them to fry some for us and they consistently tell us, "at least 15 minutes to fry some for us." And with a bad attitude, as if they don't want to fry them for us.
We decided to forget this lousy kfc exists. They are not customer service oriented... nor do they have cooked, the normal chicken items on the normal kfc menu. We used to enjoy kfc once in a while... never again at this mis-managed, unfriendly kfc.
We've owned 3 businesses over the years... when we made mistakes... or didn't have what the customer ordered... we ate the cost... these people have never offered to even discount the meal... yet, it's a common occurrence for them to not have normal items on the menu.
TO TOP IT OFF... one time they didn't have what we ordered and paid for... so, we agreed to a lesser choice menu item (like normal)... and the cost was a few dollars less than what we paid... GUESS WHAT THEY ASKED US... "DO YOU WANT YOUR CHANGE BACK"... come on... THEY ACTUALLY ASKED US IF WE WANTED THE DIFFERENCE OF MONEY BACK...! THEN, THE MANAGER WAS PUT OUT TO HAVE TO OPEN THE CASH DRAWER TO PAY US BACK THE DIFFERENCE...!!!!!
This kfc is not worth our time any longer... yet, we hope they might fix their problems... or leave town.
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We thought we'd give them a try after months of not coming in... the food is terrible... we were given burnt mashed potatoes and gravy... the chicken was old cold dry and tasteless... and they didn't listen to our order and gave us the wrong pieces of chicken. THUMBS DOWN FOR COLVILLE'S KFC. read more