Went in to order the new chicken/waffle fan favorite and lady with tattoos down her neck said they didn't have at their location. I showed her the Collierville website that showed they did offer. She Told me they were a franchise and I would need to go to a Corporate store. Another young lady placed the order for me. Unfortunately when I got home and unpacked everything the nuggets were old and hard and so were the waffles. Had to throw them away and ended up cooking for my grandson. This is the 3rd time I've had a bad experience at this store.....won't be a 4th. I can't afford to throw $27 worth of food away read more

KFC in Collierville Tennessee order a seven dollar meal which had one chicken breast a biscuit mashed potatoes and drink. The chicken had no skin on top of the breast. It was wet, soggy gray not fit to eat the biscuit dark brown look like it's been there all day. I will never go back. read more

I grew up coming here with family and then hubby and I used to come here all the time as teens. I got pretty sick of the place so I never really want to come here but it's not bad to come here every now and again. I really like their fries and I've liked their sandwiches but it's too greasy for my stomach to handle so I'd rather find something else. Love: - Chicken Little (ok to hubbs) - Side: Fries Like: - Sandwich: Spicy Chicken - Tenders: Chicken - Tenders: Nashville Hot Ok: - Drink: Mountain Dew Sweet Lightning - Side: Potato Wedges read more

We recently rediscovered this place and have loved it. Until today. The chicken we were given in our order tasted like it was from yesterday. I didn't even think it was original recipe. Then when asked about it was told the pressure cooker broke, then they started complaining about how everything was breaking. The mgr hasn't been around lately so maybe thats the problem. He needs to come back because the chicken we were served was not edible. read more

Nobody's cooking like todays KFC . Seriously nobody's seems to be cooking at this KFC.Because everytime I'm wanting to order a bucket for my family at the drive-thru. They're always out of chicken. What did they do entrust the fat kid that works there alone with the chicken? Somebody please fire dey manager. It always seems to be the chicken but they got plenty of coleslaw and biscuits if that's any consolation. Not for me I'm hungry damn it dem biscuits are for the birds & I didn't come here and make a special trip here for the birds Only bird I've come to make a special trip for is the one that they claim to serve. I've tried coming back here on multiple locations & I always get the same thing. I can see once or twice where the cooking system is down or they really had a high-volume crowd that day (which I highly doubt) and just didn't order enough. Not really much to say being my transactions between the woman at the drive-thru and myself only to hear that they're out of chicken. It's like running on fumes down poplar trying to make it to the BP a few blocks and you break down at the pump only to here the clerk inside say we ran out of gas. We'll hell ain't it my lucky day out of gas out of chicken this day is going great already. I really can't say How chicken is because their out & I'm starving so bad that my ribs are showing and I look emaciated by the time I hit the drive-thru I've dropped 3 waist sizes. But seriously just save yourself the trip & go to another KFC location. Be sure to like them on FB demand that they start carrying chicken & warn a friend. https://www.facebook.com/KFCCollierville/ read more

KFC - What I actually got - Fast Food Near Me - Collierville, Tennessee

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The food and the service is back. After several years is struggling this location has the right management and staff. Awesome. We've been there 3 times in 3 weeks. Awesome each time read more

Ordered 16 pieces meal, 8 original and 8 crispy. The crispy tastes great and the color is golden. But the original tastes terrible: skin and powder falls off. Color is dark instead of golden. They taste and look old, seems like some leftover from yesterday. read more

Just because they were so damn friendly. Heck they were outta of almost everything but it didn't even matter cause they were so cool about it. They dropped us some fresh popcorn chicken and it was damn good. 20 minutes before closing so that's why they get 5 stars. Cause of their friendliness. It goes along way. No chicken on the bone at a chicken place and I don't even care because their customer service is rarely seen like this these days. I'm the first to bitch about rude and unfriendliness so when I get friendliness like this I'm gonna be the first to tell y'all about it too. Made me happy and I didn't even get a breast. read more

KFC - Freshest popcorn chicken ever!!! - Fast Food Near Me - Collierville, Tennessee

On a soft food diet for major dental surgery. Family purchased mash potatoes to have with medicine. Unable to chew and find anything foreign in my food, I nearly swallowed a piece of plastic inside the mash potatoes served from inside the container. Feels like these health code violations, unsanitary and unclean conditions, and lack of quality control training practices are more likely these days. Plastic can contaminate food, and since I did consume it with the food under delicate post-op circumstances with my mouth being exposed to infection. I am highly concerned read more

I went to Kentucky fried chicken on 10/9/22 at around eight pm. I paid $12.00, OMG the chicken had no taste and was not fully cooked. waste of money. never ever go there again read more

Paid $33.62. For 8 chicken legs and 4 thighs. Was suppose to be twelve piece meal. Check your bucket before you go home. Called manager she put me on hold and took phone off hook. Called corporate office! Just wanted to add I was polite talking to manager! read more

KFC - Fast Food Near Me - Collierville, Tennessee

If you want some good old fashioned dry, soggy, and tasteless fried chicken, then this is your place. Service is always slow too. This place is a joke of a restaurant. I know it's fast food but good grief. It never gets the job done or even close to right. You would think anyone would be able to manage this place to work smoothly and correctly. But every single time I have been here, everything has been wrong. Literally every single time. It's not that hard to do your job right every now and then. At least 'Google' "how to do a good job at KFC" You would think the constant 1 star review would make this place go "oh wow maybe we should step up our game a little bit to get us to at least 2 stars" read more

Management needs to pay a attention: Day for yesterday, we purchased the family pack. You guys messed the chicken up. There was NO seasoning or favor in the chicken. The chicken were mixed over cooked chicken and some cooked just right. Again NO seasonings. Wake up, people! NO LOVE put into the quality of the chicken. NOT happy! read more

Horrible customer service. I ordered 2 famous bowls and a as asked to pull ahead to the front of the building ever though there was not a single person in line behind me. Waited out front for more than 15 min before going inside to wait another 5 minutes for them to get me my food. No apology or explanation why it was taking so long. No one here gives a shit, don't waste your time coming here read more

Worst service ever. I have given them multiple times to earn my business but tonight just finished it for me. I went to the drive through and got "our drive throw broke, if you want anything come inside". I really wanted to get 2 family 16 pieces and spend my hard earned money there so I parked and went inside. No one was In the store and a lady walked to the count and looked at me without saying a work. I said "do I give you my order?" She looked at me and said "no, I will be back" and she went to the back. I looked around and no one was there so I just walked out. If you own this location I wanted to give you my money, I'm not going to beg to give you my money any more. You want to know why your not making more money at this location just ask around. read more

The phone ordering didn't really work, but the drive-thru was fine. They quickly filled my order for a 12-piece bucket of Original Recipe, and it, along with the sides, was delicious! read more

Ripped off! I paid $17 for 6 pieces of chicken! I ordered an 8 pc original only to get home & find only 6 pieces in the bucket. Tried calling & the line is always busy. Lobby was closed to walk-in customers & their drive-thru was busy...What an expensive 6 pc!!! read more

This is probably the worst run/ managed KFC in the world! The last time I visited a month ago it was not busy, they were out of chicken, and they asked the four cars in the drive through to pull over and park and wait. However no one ever came out to deliver food to the cars parked. Each driver after nearly 35 minutes went up to the window to see what was going on. The smart people got their money back. Not Me. So bad I wanted to call corporate and ask if I could manage it for little or nothing for the perhaps the worst franchise owner!! read more

Rude employees. Very slow. Nope, one of the only things open tonight, but after the smart mouth guy taking the order, I will do without.

Went through the drive thru this morning had a pleasure of speaking with Ms.Charlie. Had the best customer service I've had at this location in a while. Haven't tried the food yet but basic on customer service will be back read more

Totally stupid to order online and wait 20 minutes to get through the drive through because it's the same one people are ordering from. Just totally stupid. Why order online ???!!! 45 minutes now. Still in line. Stupid. read more

The people are always friendly inside and at drive thru. The food is good and hot. They need to be a bit faster in serving the food.

I love me some Kentucky Fried Chicken. But I hate going here to pick it up. Poor customer service + long wait time for food = me not going there very often. read more

Just went through the drive thru and got home with dinner for the family. Opened up the kids chicken tender meal. 1...YES....just 1 chicken tender is in here. Jahkayla was the employee that took our order. How do you pack up a kids meal with 1 chicken tender? Also, they were out of potato wedges. read more

The lady who served us was an absolute angel !! I believe her name was Charlie, she was very sweet we talked for awhile and she helped us so much! 10/10 would go back especially to visit her again! read more

I stopped by the drive-thru at KFC Collierville Saturday night at 6:30. I was greeted on the microphone by a very bored employee. No "welcome to KFC" at all like you get at other places. I placed my order asking for extra crispy chicken. The worker said "wait time on chicken". I asked her to repeat. She said the same thing. I knew what she meant, but I wanted a complete sentence, an apology for not having any ready, and an estimate on how long the "wait time" might be. I got no response. I told her to forget it and started to drive off. THEN I heard an enthusiastic "okay". I guess she was happy since she wouldn't have to do any work. Horrible representative for the company. read more

Omg! Is was 11 and they still not open! I was here waiting for 30 min, no one care to open, and when they open food is still not ready. And i have to go to work. read more

Really bad. Not like I remember when I was a kid. The potato wedges were shriveled, they forgot all the dipping sauces, forgot the butter and honey, chicken was so so. And it was expensive for what you get. $25 for 12 chicken tenders. read more

Worse KFC in Tennessee. Pitiful service, food quality, and cleanliness. Rarely go, that they are ready to serve the public. Frequently, they out of key items at peak hours. Today they were out of bisquits and the drink dispensers didn't work. I was the only customer, which was no surprise at noon on a Sunday. Employees have zero people skills and yell at levels, that give you a head ache. Customers frequently get tired of waiting and walk out. I gave up on drive thru, a long time ago. read more

The person that took our order was really rude.When you asked him a question he acted like he couldn't listen the person that took our order was Xavier. Wa had ordered a 16 piece bucket and they only gave us 11. I would not recommend this place to anyone. read more

This has to be the worst KFC I have ever been in. With a Gus's in town, no one should ever go here. Ever. The workers are rude. The restaurant is dirty. They didn't even have the menu visible. read more

I had to wait 15 minutes to get my food that I ordered in the drive thru, because they had to cook more chicken, this place is worse than mcdonald's and their ice cream machine read more

Worst KFC I have ever done business. The employees are useless...they never have enough product or any product.at all. The last 3 months they have never had grilled chicken..the equipment is always broken. The orders.are never correct -i have to check every order before I leave the store. They always make an error. Save time and money -find another KFC or go to Popeye ' s down the road in Collierville. read more

How can an owner of a company allow their fast food restaurant always out of food during peek times. There is no excuse! Find better people to run your restaurant, stop hiring people who don't care. read more

This KFC location is a real disappointment! Second time in a row we've gotten the $20, (8pc bucket), and the chicken pieces were small(only the 2 breasts were acceptable)and tasted like they were cooked in old oil. To be fair the slaw, potatoes & gravy were great. Our cashier seemed disconnected; or maybe just unfriendly. It was not the 'treat' we were hoping for. Maybe Gus's fried chicken can rent the space when kfc Collierville goes bust! read more

I purchased the 5 dollar fill up. Long wait, one cashier working lunch line, chicken was overcooked ,mashed potatoes watered down by too much gravy, and I didn't get a cookie. Wasted my time and money. Bad experience. .....TIM TURNER read more

I would give zero stars!!!! Horrible customer service! They lie about the time they close and never have any food after 9pm!!! To think that fast food workers asking for $15 hour! Hellllll no! Most are uneducated and can barely take s damn order right! This Collierville, TN location gone down completely! I'm moving EVERTHING around here becoming too hood! Nothing but you know what out here!! The wait times are 30 plus minutes no matter wht time you go! They say they close at 10 but website says 11!!! read more