Food here is decent but the service is absolutely horrendous. They are always out of something and don't tell you until check your food and bring it back to ask for the correct menu item. They have a no refund policy so they just give you some random menu item to "make things right". I wanted fries, biscuits, corn, and slaw - not 4 servings of Mac and cheese There aren't any other late night fried chicken spots in the suburbs of north Wilmington so idk where else to turn Maybe this is a sign from god that I should just eat some fruit and go to sleep. Or maybe I should go to one of those gas station delis I swear this place off every time I come back. Only for a year to pass and for me to forget my blood oath to never return. Surely this time I remember not to come back read more

KFC - I ordered 4 different sides and 4 biscuits but got 4 Mac and cheese cups instead. Check your orders! - Fast Food Near Me - Claymont, Delaware

Never go here. You will regret it. Spent 30 min in line with one car in front of me. Rude customer service. I felt gross eating here on a rush. read more

Horrible/terrible that's all I can say. The attitude of the staff is trash, the food is not good, let's start off here I ordered the bowl with mashed potato's gravy corn and chicken and a Doritos loco SUPREME mind you that means to add sour cream and tomato's it's a big up charge BC OF THE SOUR CREAM I wouldn't have wasted an xtra 3$ for a taco that couldn't be made to how it's advertised so I start off ordering the bowl trying to get the chicken on the side like I do at all the locations in Maryland never had a problem she said "it's pre made" should've been my first sigh to just get a drink and call it a day I said okay it's fine I'll just pull them out and got a my Doritos loco supreme with it get my food my cup the root beer wouldn't work there attitude was so bad I didn't even want to ask them to fill it with the drive through fountain machine then I go to eat my taco THERES NO SOUR CREAM that's the whole point OF THE SUPREME I go ask for a thing of sour cream say it's not a problem they just forgot it she said "I think we're out" YOU THINK WHAT DO YOU MEAN YOU THINK AND WHY DID YOU LET ME UPCHARGE MY TACO TO A SUPREME IF YOU DIDNT HAVE THE STUFF That sigh saying no refunds needs to go the chicken was like sponge texture in the potato bowl and soggy I deserves a full refund not for your staff to act like there better than me or my work group trying to come in and spend our hard earned money where this store didn't deserve at all do better and find a way to get me my refund thanks! Bathrooms were dirty with black stuff on the damn seat read more

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Avoid this KFC/Taco Bell. Their chicken was soft and slimy, pressure cooker type. Made our grandson sick. Walt's chicken is great, but they were closed. I can see why they post that they do not give any refunds! read more

Sitting in drive thru for at least 20 minutes walk ins closed i got home felt sick then throwing up it's not worth it go somewhere else

Picked up a bucket for the Eagles game! We got terrible chicken, horrible slimy coating! Large side orders were half empty! Avoid this place! read more

I'm guessing that KFC has given up all pretenses of being a professionally run restaurant. I've watched as they closed the interior dining room during the pandemic and focused on giving extremely slow service to those customers who decided to wait in the drive thru lanes. On one occasion, after waiting ten minutes in my car to order, I was told they were out of chicken. They have finally decided to reopen their dining room to the public. Hoping that this was a sign that the establishment was on the upswing, I decided to give them another shot. All hopes were dashed the moment I walked in. A heavyset man, presumably the manager, was informing a customer that they were out of a particular item to which the customer said "I've been here twenty minutes. You couldn't have told me this twenty minutes ago?" and out the door he went. The "manager" said out loud "What a asshole", referring to the lost customer that had just left. I listened to the staff use profanities to each other as they offered slow service to the small handful of people waiting to order food. Finally, it's my turn to order. I ask for a two piece meal in original recipe. I'm told they are out of chicken , at 3:40 in the afternoon, and then am told all they have are wings. Since I've been there this long, I take them. Cold, dry and overcooked. It's a shame as KFC used to be great but this is the last time I will waste my time and money there. Avoid this place at all costs. read more

Bad Customer Service: Talks with an attitude _____ Taco Bell Horrible inventory: Has nothing on the menu Worst fast food experience! read more

We ordered a 2 piece combo with coleslaw. Now you would think that they couldn't mess that simple order up well they did. They gave us mashed potatoes instead. I'm glad we checked our order before we left. I had to walk to the drive thru window because the lobby wasn't open. read more

Avoid this KFC at all cost. The service and quality of the food is aweful. The corporation needs to overhaul the management at this store. It is SO ghetto!!!!!!! .....but doesn't have to be if it was being managed appropriately. It never has anything you want to purchase. The inside is not clean, when open to the public. I would stop there on occasion after work to pick up a small dinner combo. I'm always told that they don't have any sides. I don't understand. I enjoy buying the classic bowl from normal KFC restaurants, but this store makes s_ _ t up. The bowl normally is made with popcorn chicken, but this store never has popcorn chicken for whatever reason, so they make the bowl with cut up original recipe chicken chunks, probably using a breast or thigh. It completely changes the taste. Not the same. I'll have to find another normal KFC. This location is out of control. Quality of food is lousy!!!!!!!!! Customer service is atrocious!!!!! Whoever owns this franchise store should be ashamed. The corporation should be embarrassed of the blemish this location is putting on its brand and reputation. It's obviously evident that no one give a S _ _T!!!! What's keeping this store open is the low income apartments across the street. Many of the residents will accept and settle for anything. Quality doesn't matter. Never going back!!!!!!! You don't deserve my business. Will look for another store up in King of Prussia or somewhere in central New Jersey..........YELP!! read more

What kind of KFC routinely runs out of chicken? This one does. Actually the worst ran KFC/taco bell I've ever witnessed. The last two times I've been here the KFC had no chicken. Seriously. Once you learn that the KFC has no chicken, it's impossible to leave the drive through because you're blocked in. You have to wait for them to serve everyone in front of you, or order something you didnt want, from Taco Bell. I waited 20 minutes for 3 people to be served, just to be able to leave the drive-through prison. Do yourself a favor and stay far away from this place. read more

The worst . No stars . I'm not sure if that's sauce or an accident but my order over all is not worth consuming . read more

KFC - What is that? - Fast Food Near Me - Claymont, Delaware

This place isn't even worth a one star. How do we give negative stars??? SERIOUSLY!! WTF?!? I am sitting in this line for 20 minutes now and the chick just said to wait. I can even back up because of the way this drive thru is. There is one (1) - freaking ONE car in front of me. WTF. They are even out of chicken filets. This place just plain sucks. read more

They never follow the actual store hours. They close at keast 2 hours before they're supposed to. It's happened multiple times

Last night I drove to the drive through at 11:40PM. I was the fifth car in line. The worker said through the speaker, "Sorry, we're closed." Shocked, I asked "You're closed 20 minutes before your listed closing time?" He responded, "Yes." As I pulled out of the parking lot, I saw another car pull into the drive through line. He must have been able to place his order because he staid in line. I can't make any sense of that. I've worked in the food industry and I know how much it sucks when a customer shows up close to closing time. However, fast food is a pretty common place to eat late at night on the weekends. If you don't like it, don't work the late shift! This was the first time I returned to this location after I found a breaded & fried TWIST TAB in my popcorn chicken. I wasn't expecting much of an improvement last night, but I was at least expecting to be able to place my order. read more

Never the same crew, but always the same sad attitude. Always a wait, even when they aren't busy. If I didn't like the food so much, I would boycott this location. 9 out of 10 orders are wrong when I check them. Two stars for the food actually being decent value. But this location needs a management and employee overhaul. At least FAKE like you want to be at work like the rest of us have to do. read more

KFC - Fast Food Near Me - Claymont, Delaware

They are disgusting and my hubby just went after a long day into the evening work day. That's the only reason he went thru the drive thru which was a joke! Took him 45 minutes to finally get the food. I think it's nasty and their employees look nasty, unkept, and unclean as well! Yes I'm a KFC HATER! read more

Slow service. Long line of customers and the workers are chatting to each other instead of working through orders. It's dinner time, it's busy, move faster. read more

I got takeout from KFC since I was passing by on Naamans Road. This KFC is a pad site in a strip mall on the westbound side of Naamans Road, just past the Naamans/I-95/I-495 intersection, so the location is rather strategic. Anyway, the fried chicken is about what one can expect from this fast food chain. The meal overall was good enough, although the biscuit seemed a bit small. What's not so good was the slow service that caused the ordering line to be backed up all the way to the door. They probably need more staff or faster staff to handle the lunchtime traffic. read more

KFC - 3 pieces fried chicken, coleslaw, mashed potatoes, biscuit - Fast Food Near Me - Claymont, Delaware

Can I rate it a ZERO? Thought I'd grab a snack while getting a fill-up. Never again. - Freezing cold in here!! Maybe 55 degrees? - Took 10 minutes + to get a burrito & chicken box - Chicken box was delivered with fries instead of the mashed potatoes on the menu. - Register person was nice, but the place seemed out of control. read more

Terribly slow, horrible management. Cashier was unpleasant. Would have ordered more food but just wanted to get out of there!

This a KFC/Taco Bell. If I can post a negative star that is what it would be. After waiting in the drive thru for 20 minutes, we got to order and asked for taco bell menu items. The rude girl says it is a 45 minute wait on Taco Bell items. I asked how is that possible and you should take the Taco Bell sign since it was 2:30 in the afternoon. She then became belligerent and said "Do you want anything or not?" I said you realize the customer is right in this situation and she basically disconnected the Drive thru communication. The Drive thru is the only option because you can't do walk ins so i assume that is why she was that belligerent. There must be no management within this establishment since I have read other reviews after my experience and they are all bad. read more

I never write novels on Yelp, but... I'm shocked it's rated this high. I spent 48 minutes in the establishment the other day for a box meal and an extra potato wedge. Would have been gone after two minutes if I weren't picking up for someone else. I walk in, no one working the counter, about 5 people waiting on their orders. After 5 minutes someone comes over to wait on me and you can tell she's like "great, a customer, just what I need." This women's philosophy is not to assist customers (although that's her job description to a tee), it's to RESIST customers. After not accepting my order, because I'm not ordering by a number, rather than saying "I want the 3 piece meal, with two sides and a drink". Just telling me over and over, "you need to give me the number". Well, I don't eat your garbage so, I'm not familiar with the numbers, just tell me what number is a three piece with two sides and a drink. Finally, she dismisses me and I leave to her sarcastic "mm, hmm, thank you". I go out, get in the drive through and try to place my order. I explain what I want and I was told I should order inside. I said, I tried that and she didn't understand me. "Oh, that's a crying shame sugar" was the reply. I explained my order and heard, "Oh, were you just in here? What's the name? Yeah, that's ready. You need to come inside sir". Well, I'm already in the drive through and can't back up due to the line. So, even though there are only two cars in front of me, it takes 17 minutes to get through of the the drive through. I go in and mention I was told "my order is ready and I needed to come in." Well, that was a lie. I had to order from scratch again and had to wait. Again, I'm looking for a three piece, two sides and a drink, even on your first day, you should be able to say tell me what the number is, rather than making me figure out you 56 item menu to tell you the number. Anyway. While waiting, a self-proclaimed "regular" stated to another customer that even on a good day, when it's not crowded or lunch time, it will take atleast 30 minutes. The staff agreed with her and did not seem at all bothered by their utter lack of work ethic. The big Irony is when "Higher Ground" by Stevie Wonder came on, the counter girl began singing enthusiastically along with the song. Which is about people trying to be the best person that they can. Trust me when I tell you, no one on that side of the counter has any desire to be the best they can be. Quite the opposite, their goal is to do the least amount of work possible and to be content with that. Suffice to say, you could not pay me enough to go back to this establishment. read more

I like KFC but this location is filthy. The men's room is nasty as is the seating area. The soda station needs cleaning and the visible area of the kitchen is equally dirty. Someone needs to speak to the franchise owner. read more

I went there with my grandma & I asked the cashier for salt & pepper. She said "you don't need it it's already seasoned " we both got a chicken breast with mashed potatoes & gravy we wanted the pepper for the mashed potatoes. She needs to learn how to treat customers. You never tell a customer they don't need it cause you don't know what they like. The food was ok. If I was there anyone else besides family; I would've started something because she shouldn't treat a customer like that. read more

This is the slowest drive through of anywhere I've ever been. I don't come often because of that, and because I always have to substitute for something they don't have. Last night, I went at 7-ish, figuring I'd missed the dinner rush. 6th car in line. After 7 minutes of none of us moving an inch, the car in front of me gave up. 3 minutes later, I tapped out. Never again, especially with Walt's so close. read more

If you want total chaos with your chicken along with a 95% chance of your order being incorrect, then this is your place. Workers yelling at each other. Not the first time I've been here and almost every time there has ben something wrong with the order. I have previously sent complaints to the email listed on listed on the receipt and still waiting for a response. This time I ordered a side of potatoes and gravy only there was no potatoes, only gravy. Cost more to return to the restaurant. Save yourself a trip. read more

Ordered family meal 8 piece. The chicken was so old II about broke a tooth on it. Also, paid for extra biscuits but didn't get them. Doubt I'll be going back to this KFC. read more

Terrible experience - would never go back. The staff are totally overwhelmed in there and make so many mistakes. I just waited for about 45 minutes for an eight piece bucket - I had to repeat the type of chicken pieces I wanted to the cashier no less than 5 times for her to get it right and then I had to repeat it to the lady filling the bucket because she was putting in the wrong pieces. She was called out for not changing her gloves which she used to handle money and then handled food with. The Taco Bell worker was smoking or vaping in the back while filling orders. A customer on line called her out on that and demanded a full refund before getting her food. While I sat and waited for my order, there were no less than 4 customers returning orders that were wrong. The place is a disaster and really should be fully revamped or shutdown. As well, the Board of Health should check it out because for customers to be able to pick out violations so easily, God only knows what was happening that we couldn't see. read more

One star only because I don't know how to give less! They almost always get my order wrong or leave something out. Tonight I got 7 pieces in my 8 piece meal. Tried to add on an additional mashed potatoes at the window and was told they couldn't do add ons - even though they also can't let me go inside and order due to COVID and it took me 45 minutes of waiting through the drive thru and I sat there for 5 minutes waiting for my meal at the window. The lack of good customer service as well as the almost always wrong or missing items leave me with a negative impression! If your on 95 or 495 and you want a quick bite - you're better off going into the Wawa next door! read more

There was a chicken bone in my food. They gave me ice in my drink when I asked them not to do so. They gave me the wrong drink, and the drink machine was broken so they had to bring our cups into the back. read more

Poorly managed. Trainee on register during dinner rush, with no help or supervision. Order was not right, and they argued when we complained. Over-charged and manager was too busy to respond. Employees were seen taking food to lobby to give to their friends. Several employees wandering around not doiing anything, yet we had to wait a long time for food. Tried to contact Taco Bell/KFC to complain, and all I find is a "survey". They advertise for help, but I know someone with 20 years experience and didn't get a call back. Wouldn't want her to work there anyway as the store is not properly managed. Sanitary conditions really need to be questioned as trash is over flowing and employees not washing hands, etc. Food left on counters and floor. This location could be outstanding due to location, but avoid it. read more

Picked up a family meal 12 piece here today. I went inside to order and get the food instead of using the drive-thru. Bad mistake as both trash cans were overflowing with trash and the inside looked a mess. The food was hot and arrived quickly but if I ever have to use this KFC drive-thru only. read more

Never seen so many 1 star reviews in my life, but they're all justified. This place just sucks. I have no idea how it can go on like this unchanged for so long. Employees are rude can't be bothered types. Place is filthy because the rude can't be bothered types can't be bothered to do anything but have an attitude and mess up your order. The drive thru is a joke. And when you get stuck waiting in it forever you can't leave cuz there's no way to go around, so you're trapped. They've never once gotten my order right. Never. I'll ask for BBQ sauce and they'll hand me the bag literally two seconds later without it. And then have an attitude when you ask for it again. Last time, I opened my bag while still sitting there because I was positive it wouldn't be right. I was literally missing 4 things. And I had to ask four separate times for the stuff because I'd tell her about 1 thing missing and she'd slam the door shut go get it and come back so I'd have to keep saying what's missing one by one. Just so needlessly rude. And I have terrible anxiety so I HATE having to ask for the missing things and all that. But what can you do when they don't give you half your stuff! It's honestly the most poorly run fast food establishment I've ever been to in my life. And it's such a shame, because the chicken sandwich is pretty good. The last 2 times I tried to go- I didn't even get served. One time they said they were closed when it was more then an hour before closing time, and the second time they literally just came over the intercom and said they were "out of product." It's a Taco Bell/KFC combo, so you're telling me you were out of absolutely everything from both places?! Yeah, sure. The cars in front of us were served, so I'm assuming they just decided they were done early. They seem to do that often. Oh and like I said before, you're trapped in the drive thru, so I had to sit there and wait for the people in front of us who actually did get served to get thru. So I sat in a drive thru for 15 minutes to not get any food. That was the final straw. I'll never go back there. Really wish they would overhaul that place cuz like I said, I really like the food. Would be nice if it weren't such a miserable place to go. read more

The most exciting thing about being in this drive thru is after someone moves up 20 minutes at a time, rating them a 1 star is way beyond what they deserve, to top it off I had to order again after waiting 30 minutes for 4 people, somehow they knew what I owed but didn't know what I ordered read more

The place is so dirty , they are rude to u .. We really need a Popeyes near here .. Next time I will go to the acme for chicken

Depends on if the store manager is working. They have a manager that really hustles and pushes for perfection. But, if she is not there, expect to see workers handing out free food and drinks to their friends. Food slows down, unless you are in the drive-thru. And always check your order....Rarely is it right unless the manager is there read more

Aweful. Simply the absolute worst service of any fast food restaurant ever. They ran out of extra crispy chicken? The bathroom toilet was overflowing and numerous employees walked in and right back out without addressing the issue. The restaurant is dirty, the employees are rude and the food was cold when we received it. The manager and ownership group should be embarrassed. Trust me on this. It's bad. read more

Terrible. Been a consistent customer for years. Been ordering 3 piece chicken and all of a sudden I notice price jumped from $5.49 to $5.99 to $6.99. All within a span of a couple of months. Just plain greed. You just lost my business. read more

They don't deserve a single star for the treatment they gave me and my friends. My friends didn't get the right burritos or wraps and they refused to help us resolve the issue. No apologies at all. My friend found pieces of plastic in the quesadilla she ordered. Hope the shitty work of these employees doesn't reflect the company. read more