Probably the last straw with me for the Claremore location. Enter the empty of customers restaurant at around 5:00 on a Wednesday. Door chime makes all kinds of racket announcing someone has entered. I stand at the counter for no less than five minutes while a couple people move about the kitchen area occasionally coming up towards the front counter - they see that I'm standing there and completely ignore me. After five minutes more people enter, making even more noise. Nothing from the employees. I gave up and left. This is not the first time this has happened. Last time I got someone's attention for help. This time - no way. I'm out. read more

Came here on May 31, 2025 at 8:29pm. Terrible service. My total was $10.40, gave the kid $20.50 and apparently that simple transaction completey overloaded his Gen Z brain. He tried to give me the 50 cents back, I explained gently "no, you'll give me $10.10 back I don't want a bunch of singles". Totally overwhelmed this kid I guess. I showed him the VERY simple math on my phone and he still didn't get it. Total dummy. Never again. For goodness sake just put what's handed to you in the computer and learn some simple math. I had to drive off while he attempted to get a manager involved. I don't see this place being open too much longer. read more

This is the worse kfc I've ever been to. There service isn't too bad but this is the second time I've went there and they didn't have enough chicken to fill my order! You only sell chicken how do you not have enough made to fill an order?? Don't go here! read more

Like most the other reviews. Don't even bother. Need to shut this place down and get somewhere that will atleast serve you food 2 hours till closing read more

We moved here from Colorado a few months ago, and loved KFC. We went to this one and was totally disappointed, one was they didn't have any paper boxes so they put our biscuits and brownies in the white to go bags. Second was our 12 piece chicken was actually one giant piece of chicken that was under cooked and almost raw in the center. Very disappointing and we will not be going back. read more

If I could give it a zero star then I would. I've been here three times in the past few months and previously a few times in the past few years. I quite going a couple of years ago because of bad food. My past few experiences under the new management is the first time great food and service from the manager and team, fresh food. However, the past two experiences was not good. Missing items from orders, the previous time coleslaw was missing. Yesterday, I simply ordered the 8 piece Fill up+ 8 pc. Tenders in the online app. I went in got the bag got home, no tenders in the bag. I then called the store and asked to speak to the manager on duty and the reply was a rude "I am the manager on duty", I then asked for her name and she rudely replied "first what's your name" and "what do you need". I told her that I got home and was missing half of my chicken. She rudely well next time you are in, I'll write your name down and you can get it then. I said no ma'am, my wife will be on her way, we need the other half today to feed everyone dinner. I asked for her name again and she rudely replied and hung up the phone. When my wife went to pick up the missing tenders she was treated with disrespect and rude, childish behavior. It's not about the food at this point, it's about the unprovoked, unprofessional, disrespectful behavior that this associate gave. She was even laughing about her rude behavior in front of my wife, trying to impress her teammates. This is the way you're going to lead your team to treat your customers then I will never step foot in this place again. I Would think twice if I was you, before you waste your money at this location. FYI, order number #114301503, 03/30/2024. A place at the bottom of receipt states your meal was packed double-checked by and has no signature because they would rather treat their customers rudely then to double check your order and give a name, or be responsible and accurate. The worst customer from any management that I have ever had. This person should never be in management nor be called a team leader. read more

KFC - Bad customer service! Bad Management! - Fast Food Near Me - Claremore, Oklahoma

Food is great !! Service is good, the servers are friendly , and the atmosphere is pleasant.

This place has horrible customer service. The employees aren't even wearing KFC shirts. Went at 7:00pm for dinner and had to wait 15 minutes for a biscuit. After 15 minutes, we went in to check on our food and the guy completely forgot we were waiting outside. By the time we got our food, it was cold. I'll be shocked if this place is open another year. read more

Went to KFC on a Saturday night at about 7:20pm, ordered 2, 16 piece dark meat only. Was told by (manager I believe) that they could not fill my order due to their last call being at 7 and he would not be able to make the chicken for me. I thought that was weird because they don't close until 10pm which I challenged him and brought this up. He continued to tell me their last call is at 7 and would not give me what I asked. I walked out of there and took my business somewhere else, will not be returning to this KFC. Lazy workers, was about to spend over $100 on my order but being that it was 7:30, he had decided to shut down for the night even though their closing time is 10pm. Don't waste your time here, take your money and go somewhere else.... read more

Why do we keep coming back here? Food is fine. Normal kfc. Service horrible. Long wait times in drive through. Are their pot holes in the drive through? Is it some kind of weird ramp? Very jarring. read more

This is easily one of the worst KFC's I've ever been to and that's saying something! The girl doing drive thru was very rude and talked to me like I was dumb when I asked if the nuggets were in the bag. Turns out they weren't! When I got home I called five different times and no answer which shouldn't be too surprising. The food was stale and when I said I'd wait for some more extra crispy to be ready she said "there won't be any ready for awhile". So not only was the service terrible, food terrible, missing food, and they didn't answer the phone but they don't do military discounts at this location! She looked at me like I was crazy when I asked for it like I always have at every other location and rudely said "we don't do that". read more

If your stomach can handle it the spicy chicken sandwich was great. Keep saucing it up I'd rather have more than less...

Usually the KFC isn't so bad here, food wise anyway. My husband and I often get KFC drivethru for our Sunday afternoon meal and I must say, it's usually delicious. Today, it was completely inedible. All the food was super overcooked, dry, and withered. I couldn't even bite my sandwich. it was so hard! The fries were like eating tree bark. There was so much ice in the cups, we got about 3 swallows of drink before we ran out. Very disappointed. Complete waste of money and effort. read more

I placed and paid for my order online expecting that it would be ready when I got there. Mind you I placed the order at 11:30 a.m. for a 3:30 p.m. pickup. When's I got there the order wasn't ready and they hadn't even looked at my online order yet! I waited close to 15 minutes for my food to be prepared. Kinda defeats the purpose of ordering online Also, the restaurant was miserably hot inside....it had to be 75 degrees in there. read more

The worst KFC I've ever been to. I ordered a side of gravy and it was less than half way full and clumpy. The chicken strips were hard and stale like they had been cooked yesterday and the Mac and cheese was clumpy and dried out. It was a waste of time and money! read more

the food is fine but every time i go they forget my sauce! the service is okay but id love to see some more smiles.

I ordered my chicken and they told me they were out of a certain type of chicken and I agreed to the bucket that they told me to get and then I got to the window and they told me they were also out of it however that was a miscommunication I got everything that I ordered but the food was not that great one of the gravy's were as thin as water The gentleman that helped me at the window was great but the manager Was very confused speaking erratically and erratic behavior and only had two front teeth not to shame her for that but I think we all know what she was up to read more

Buyer beware !!!...This is a franchise restaurant and they do not offer everything you see advertised by the corporate store !!! Went thru the drive thru on 8/14/2018 and ordered the breast/wing $5 fill up. Instead of telling me they did not offer that particular item the person preceded with the order. When I got my food I looked in the box and was missing the cookie. The girl at the window gave me a cookie and I preceded to leave. I looked at my receipt and noticed I was charged $7.09+tax for the meal. I pulled up the promo on my phone and went inside to show the manager. I was told this was a franchise store and did not offer that promo. Was not offered an apology or refund of the difference. Will not shop this restaurant in the future. read more

Came to Claremore for work and had a craving for some chicken. I tried this KFC location and food was great. I got a bucket because I like to keep extra chicken to snack on at night; chicken were fresh & hot. Service was very friendly and even though there was a line, things went pretty quick. Great food, great service. I would highly recommend this KFC location. read more

Ordered 2- 16 piece family meals. Called ahead because I knew it was a big order. It was ready when I got there. Super hot and fresh. Great service! read more

KfC, in Claremore the middle age lady was very friendly and helpful. The chicken was delicious and apple pie was hot and fresh . service was great read more

I haven't liked KFC food for years and my opinion didn't change on this trip. We only went there because I had two of my grandsons with us and this was something they could agree on. I gave it three stars because the lady running the place the evening we were there was great. The girl at the counter was new and goofed up our order and the manager came out and made it right without us even asking. So food - blah - manager - fantastic. read more

KFC - Fast Food Near Me - Claremore, Oklahoma

Tried to order off the app. went through the whole process, then it failed to order. Had to call the corporate # to find out why. The online ordering system was turned off at the store. They couldn't tell me why. They lost a $40 dollar order. read more

workers extremely rude, kept cutting us off when we were ordering and didn't ask what we wanted for sides and wouldn't come back on the mic, multiple employees gave dirty looks when we got to the window as if we did something wrong, didn't give us our drinks and got more rude when we asked for sauce. ruined my mood, need to fire them and start fresh or they're gonna run all the customers away. read more

been here several times and they are always out of chicken and tonight we made an online order and they were not only out of chicken but had turned off the chicken cookers 45 minutes before they were supposed to close read more

Great food. Clean facility. Excellent customer service. Our order is always correct and the food is always delicious

Got a to go order and when we got home part of the order was missing. Granted we usually double check before we leave any establishment however not this time. Went back upset but a young man named Jeremiah assisted me in a calm and professional manner. Needless to say coming from a retail background that's what I call good customer service. Thanks again Jeremiah appreciate it. read more

Their customer service sucks, the boy (Quinn) taking our order was very very rude told us to have our card ready then made us wait 5 minutes before he came to the window. he couldn't even give us our change he took our money and waited until our food was ready. it was just an incredibly rude situatio. when he gave us our food he forgot my drink when we told him he very rudely gave it to us when it had been made read more

The foods great and there close to the house so can have it delivered. Original recipe is the best

Decent food, clean restaurant. Coupons helpful. Cheap Mon and Wed specials.

Waitresses were cute. Got my food super fast. The inside was clean but the men's restroom was terrible and looked like it hadn't been cleaned for a week or more. read more

Potato wedges were all dried up like a hunk of horse crap. No sweet and sour sauce asked for gravy instead and said that $1 more. so ketchup and sauces free but charge you for gravy. That's just wrong Brams and Charlies chicken give you free gravy Never going back read more

Not sure about eating in the restaurant. I took my food to go. I got it home and it found its way into the trash. So soggy the bottom of the box left a greasy stain on my seat cover where it rode home..no bag! Not impressed with take out at all read more

Update on my last review, still okay food, they might possibly have the slowest drive thru in town, close to Taco Bueno. And they've never, and I mean not one single time, gotten my order correct. Not really a good price for the service or the wait read more

I would never go back. Manager has awful customer service skills. Took 10 minutes to take our order because cleaning the floor was more important . Out of biscuits . Worst service I have had at a KFC read more