After waiting at the counter for 27 minutes without even being spoken to, we walked out....a complete cluster. The 5 staff appeared to be concentrating on internet orders and not customers in front of them 4 others left as well. Never again. read more

Guest service is not at this store. Ordered on app. Sauces not in bag.. did t realize wedding t order drinks. Stood at counter for about 2 minutes while the employees just stared at us.. guy finally comes over to see what we want. Get our drinks. Realize we didn't get sauces.. stand at counter. 3 employees see me standing at counter. Girl goes and gets her coat. Guy just ignores me and manager looks around corner. Looks at me and ducks around to the other side. Finally walks up front and asks me if I needed something.. clearly I say why else would I be standing at counter. To many restaurants on this street to act ignorant and ignore people buying food.. Popeyes. Mc Donald's. Wendy's. Diary queen. Culvers. Charlie's phillyheese. And about 6 more within walking distance. read more

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The best fried chicken I have had from a restaurant in decades. The biscuit was fresh and the coleslaw was perfect! Having just moved here, I've had a lot of my meals delivered. KFC was by far the best meal I've had. Kudos to the employees, the food taste like it was cooked with pride. read more

I have been busy and did not have the time to do this for my 4th of July purchase. I was on my way thru Brooksville going home to the Ridge Manor area when I went to the Drive Thru for a easy supper for myself and the Wife before going to a fireworks display near Orlando. I ordered a 4 Piece Chicken Combo + a extra side of Mac and cheese, and a 5 Piece Tender Combo. Easy meal you would think. I get home and ..... no sides ..... nothing! Two boxes with chicken and no sides. I tried calling and the fax machine picked up. I guess someone did not like working on the 4th and was taking it out on customers. Well congratulations on losing my business. Who forgets ALL THE SIDES on accident? We left early for the fireworks and stopped at Wendy's on the way thru Ridge Manor for salad and fries to complete our meal. One great thing to come out of this ..... My Wifey now agrees with me that Popeye's is now our go-to for chicken. Hurray for Me! read more

Ordered my food online so it would be ready when I got there. Unfortunately not the case. 20 minute wait for original recipe chicken. Told I could have crispy if I didn't want to wait. If I wanted crispy chicken I would have ordered it. You only serve chicken you shouldn't be running out of it. read more

Come on KFC be better than putting up a classless sign about paying customers only for restroom. First of all there is zero walking traffic that would constitute such a thing and if there was trust me there are much nicer bathrooms to visit. Concern yourself more with not running out of chicken which happens a lot here and less time on watching the bathroom for non customers. read more

KFC - Poor attempt at management - Fast Food Near Me - Brooksville, Florida

Great food! Fast service! Food is always fresh and the employees always make you feel so welcomed. Glad they got the ac fixed, makes it so nice to sit in and eat. The front dining area is always so clean and kept up. :) read more

KFC's original recipe chicken is a household name for many family's in the south. Our home is no exception. A fan favorite for us is the Spicy, Krispy chicken sandwich. When it's fresh and hot, it is savory and delicious. They have different "buckets" you can order that have various cuts of chicken, dark meat, white meat or mixed. The portion sizes are hearty. When a mom has had a hard week and she's overwhelmed with errands and household chores, it's lovely to swing by and pick up dinner for the family from KFC. Not having to do any dishes is a nice perk too. If you have a family of carnivores who like juicy fried chicken, you might even get requests for it. :) read more

It's Mothers Day so we spent it at the beach . On our way home we drove by KFC so we decided to grab some instead of ordering pizza. Much to my surprise we were pleasantly greeted by the guy in the drive through. Order was quickly prepared and if we went . Once home we unpacked everything it was hot and packed so nothing was spilled or crushed . Fast food is fast food but no complaints. read more

20 min wait for chicken. Then another 30 min wait 8 cars parked waiting noone working ! Worst costumer service!

Colonel Sanders worked too hard to let it end up like this! This was the worst visit we've ever experienced in a KFC. Period. I ordered the $5 Fill Up: Chicken Breast meal. You get a breast, mashed potatoes with gravy, biscuit, medium drink and a chocolate chip cookie. What I got was a soggy, grease-dripping piece of gooey Original Recipe chicken breast! Yuck! I could not make myself take a bite. Usually they ask if you want Original Recipe, Extra Crispy, etc. The girl that took my order did not ask, and i didn't think about it at that time. As soon as I saw this greasy chicken breast sponge, I thought just MAYBE it would be alright if I'd ordered Extra Crispy instead? So, I walked back up to the counter and asked to exchange my Original Recipe piece for an Extra Crispy piece? The girl looked at me as if I had two heads! She was shocked. She then said "No".... I explained that in any other KFC they always ASK which type I'd prefer. She then relented and said she'd have to ask a manager. ???? I'm thinking 'Ask a manager?' To exchange a piece of chicken? Wow! I did end up with my preferred Extra Crispy chicken. It was way better than that greasy first attempt, but I still felt it was not the KFC quality that I am used to. My fab fiancée didn't and couldn't even finish her $5 Fill Up Drumstick & Thigh meal. That went into the NON-recycle bin............ To make matters worse? I went into the Men's Room to wash the grease off my hands...it was like walking into a musty dungeon. The lights weren't working properly so it was like washing up in a cesspool by dim moonlight. Yuck! (I actually took a picture in there but it didn't turn out. Imagine that!) Overall, don't waste your time or money on this KFC. I don't know if this is typical of other KFC's in today's world or not. I certainly would hope not. After-all, Colonel Sanders put in a LOT of work to get his product right and to make his customers happy! This store would make him cringe. By the way, we've been to the ORIGINAL 'Kentucky Fried Chicken', which is, in fact, The Harland Sanders Cafe and Museum in Corbin, KY. We enjoyed that visit........ read more

KFC - The $22.99 FILL UP??? (see next picture) - Fast Food Near Me - Brooksville, Florida

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The customer service was excellent. The young lady at the register was friendly and wore a beautiful smile. The food was served quickly and was hot and fresh. I'd definitely recommend this location. read more

The Crystal River KFC is under new management and they have made a complete turn around. The service is pleasant and attentive. The entire building is now clean and inviting. I am glad to be able to return. read more

DO NOT USE AT HERE!!! I to order a Breast & Wing meal just after 8pm on a Saturday night. Big Mistake. Huge. NO Original Breasts or Wings, No Extra Crispy Breasts or Wings, NO Biscuits, no nothing. The manager gave some lame excuse about it being a "very busy day" but was Not Allowed to make fresh food for any customers per the Franchise Owners rule. How does that compute to a busy day??? W.T.F.???? Ended up with ice cold Fries, NASTY old GREY Mac & Cheese and tiny Chicken Thighs the size of a Cornish Game Hen with FEATHERS STICKING OUT if it...DISGUSTING. This place is a food poisoning lawsuit about to happen. read more

Rude and incompetent employees. When are robots going to take their place....? Employee's attitudes seem like you are doing them an inconvenience for ordering your food. They be like "What do you want!?" read more

This is second time in 2 months I've ordered from this KFC I'm don't last time order was wrong and most of it missing. This time order correct the chicken is so beyond dry it was more breading than meat it is awful meat hard to chew.fries stone cold, my grandkids are some.chicken eating fools and they were disgusted amd threw it l in trash. I will never order from there again too many mistakes overcooked chicken I will say potatoes were good. And they argue with you when you have a complaint so I'm do e with this specific kfc and probably won't have any kfc for a long time. It used to be good food not anymore read more

The food was hot, fresh, and delicious. The service was awesome and waited on with a smile. The restraint was clean!

Very poor service! Food was average..Drive thru menu was incorrect and when mentioned to staff they just shrugged their shoulders. I will no be returning. read more

Terrible terrible service and food was horrible. I got the wrong order and food was so dry and hard I had to park and go inside. They go through all the chicken sitting under the heat tray finally choosing the least crispy pieces still giving me the wrong pieces it took like 5 minutes for her to find the least overdone pieces still wasn't good. They don't have enough business to give out fresh food they're food sits for hours in heating tray overcooking and drying out I definelty wouldn't recommend this location. read more

I mean if you're going to complain so much go buy everything and cook at home. I don't expect perfection so as long as I didn't die and I got full. read more

They never get my order correct. This last time I paid for a 2 beast meal and got a small breast with a thigh. Employees not wearing masks. Never going back read more

Highly wouldn't recommend this location, after 3 return trips to a mess up order, Im still left speechless after what I dealt with, returning the second time to address the first order, I watch as a "packer" named Will slams my food on a counter. Denying the food I get reimbursed by the manager, Madeline, who rang up the transaction and still handed me a entirely wrong order while being adamant that nothing was wrong. Only to return a 3rd time to realizing they had not only messed up one, but my entire order. They reimbursed me, but the disrespect that came from Will and Madeline was unnecessary, some of us want a meal and not to fight. Eat elsewhere. read more

Place is dirty and staff clothing was absolutely unsanitary. They opened at 10:30am and I was there at 11am and the entire floor where food is prepped was covered in trash, flour, dirt, etc. My food was ordered online and I asked for it to be made fresh and the employees promised it was just made. Got home and wings were rewarmed up in fryer but the taste of them were definitely left overs from day before. The tenders were luke warm and dry. After spending $40 I left with an impression that I willl not be coming back to this KFC! Unfortunately it's the only one in our area. So I guess we will indulge somewhere else. read more

No more beyond chicken. Bummer!!! Guess I won't be back unless they get more. That's a shame. It was really tasty.

Took them a very long time to prepare my order, they didn't have honey, and they didn't give me everything I ordered and paid for. This is a bad KFC location and if I had more time I would go get my money back because I didn't even get all of my food. read more

The workers were rude and incredibly disrespectful as we got our food and I cannot recommend this KFC to a starving man. The restaurant was messy with trash and an entire piece of chicken on the ground. If I could give a 0/5 I absolutely would. read more

Awful experience. Staff was extremely rude and request to speak to manager was made, told it was the manager. Ordered an eight pc bucket but did not get a single breast. The "extra crispy" chicken was soggy and coating falling off. Biscuit was stale and potatoes wedges limp and greasy. Never going back. They make you give a star rating so I selected one but it actually gets a big zero. read more

This Is My Favorite Chicken Place ever they fresh cook the food and inside is not Getto like Popeyes and the food is amazing

Mildly shocking the condition of this restaurant. The dining room area walls, window sills, door jams, wall trim/molding, overall simply filthy. Window sills dead insects, windows dirty. Under the seats, tables, table top crevices, DIRTY. Trash under the trash containers. Inside the cosmetic trash receptacles in dining room, disgusting. Plainly speaking, the bathrooms are simply nasty. The entire dining room area along with the bathrooms need a complete refurbishment ! Bathrooms beyond worn out, disgusting, nasty. Peeling/pitted paint on all the walls. All the walls are extremely filthy ! Liquid staining patterns running down walls. FILTHLY ! Nasty ! The front customer service counter is nasty - simply look down. All the doors appear to be in disrepair, neglected, extremely worn off paint, pitted and don't seal. While visiting they had a door next to drive thru propped open to circulate air. Door jams, crevices appear to be full of simple dirt/crud, overall disgusting. If the lobby/dining room area are in this condition, I can only imagine what the kitchen area may be like. Positive note, the counter help - Amber was polite and profession, very helpful. This restaurant SHOULD be shut down immediately or at a minimum a surprise health department inspection be done with appropriate administrative/statutory actions be levied against this restaurant. I DO NOT RECOMMEND eating here.......I was clueless that a KFC could be in such disrepair and neglect. Bottom line, needs complete interior renovation or simply tear the building down ! read more

With all the KFC commercials I have seen on television with the imposters as the Col., I thought I would give it a shot again, I haven't been here in quite a while. I was less than impressed with the quality of food. The chicken was cool to the touch and smelled like day old fish as well as being so dried out, it could have been used as chicken jerky. I tossed my food in the trash. The potatoes were a nasty shade of gray with dried up gravy, obviously been sitting for many hours or reheated many times, they were cold as well. On the bright side, the Pepsi was good. This is my worst experience ever for take out. I will not be returning to KFC. This place ruined it. Way to go. read more