I rarely rate chain restaurants, but feel strongly about this visit. The men's bathroom was completely filthy, but what was worse was the visible areas behind the counter. I really question how our food could be safe looking at their work area. I took pictures, but for some reason, they are not uploading to Yelp. Our order arrived quickly. However, 2 other customers had requested a refund after waiting too long for their orders. Our food was OK, but didn't taste as good as usual. Lastly, although the staff were perfectly professional when waiting on us, they could be heard in the back talking about inappropriate subjects in a terribly juvenile manner. The whole experience was disappointing and distasteful. read more

Went here today really wanting KFC. We are from out of town. Ordered a 4 piece. They never asked what type of four piece we wanted so we asked for original recipe. So we got up to the window and paid for it, and asked where is our drink? And they said oh, I forgot to tell you that our CO2 machine is not working. Really? We said so can we get a discount? And they took two dollars off. We got home and they put no honey or butter for the biscuit. We definitely do not recommend this place. read more

Ordered online and was refunded because they were out of chicken this is the second time its happened, very disappointing, like isn't that the only thing they mostly sell. They should turn off online orders if they aren't going to sell anymore food!!! read more

People give our local KFC a hard time, but we rarely have a bad experience! Food has always been fresh and yummy. Service has been quick and kind. We'll surely keep visiting this KFC! read more

We stopped here after Peach days. About 15-20 minutes prior to them closing. Should have went to the Wendy's down the street that was crowded. Nobody at KFC. There's your sign. WORST PLACE EVER. All they wanted to was close. They served my drink without a lid..... in the drive thru. All he could say after spilling it all over my son was "my bad". Yeah. Never go to this place Before you come at me with the it was almost closing, yes I have worked fast food and the food service. Ridiculous service. read more

Super sweet staff. Very fast and hot . They helped us figure out what we would need to feed our group of 10. Everyone will be so excited when we arrive with dinner ready to go. 5 min in and out! Amazing! Thanks so much! read more

Great food, nothing wrong with anything here. All these reviews are people who had a small mishap. I go here often and it never disappoints.

I ordered a famous bowl and they did not put the corn in drove 15 minutes to get there in 15 minutes back to my hotel

Just don't. Whoever is running the place has no idea how to run the place, or how to take care of disgruntled customers after being served poorly cooked chicken that they knew about. Especially don't try to order from here on a lunch break. NOPE. I basically gave them 10 bucks due to not even being acknowledged in the lobby when they knew what i was there for. read more

Very much disappointed with this place. This establishment needs new management and employees that care. The food is absolutely disgusting. Might at well close your doors. read more

After waiting 40 minutes for a mobile pickup, we went to the drive thru window because the doors were locked and no one would answer. Likewise, after waiting at drive thru order menu we asked for help three times & finally when I said I just have a mobile pick-up they decided to answer. They said they were short staffed and our pickup which said it was ready 20 minutes ago would not be ready for 40 more minutes. We asked for a refund and they said that we would need to do that ourselves by going through the app. The one star rating was not because you were short staffed, it was because of no communication. The doors were locked even when it was posted that mobile orders could come in. The employees were constantly avoiding people at the door and it took four times asking for help at the drive thru for them to acknowledge me. Very poor customer service for this location KFC. In our 40 minutes of waiting I did not see one order come out. read more

Sadly the chicken we got from here tonight was way over cooked or old I'm not sure which, it was really dry and hard. I ordered for carry out online so they had plenty of time to cook fresh. I'd ask for fresh chicken if u order from this location. read more

Amazing food! The employees on shift were quick with my order! The past reviews in my opinion are false!! I definitely recommend going here.

I don't understand how KFC in Brigham City could still be in business. The food is as expected. But you will be tested to see if you can wait long enough to get it. Don't go if your hungry without taking a snack . I'm seriously a fan of their coleslaw but they never have anything ready, God love their hearts read more

Food is nasty and service is way slow! You can tell by the management that they dont really care

This is very dirty. I honestly dont know why I came back. There was a stain on the floor from a soda that was still there 10 days later. They dont seem to have enough staff either. I hope they can turn this place around but it seems like most KFC's have just gone downhill. I will be going to another place to get this type of food from now on. read more

Chicken sucked taste like fish dirt. And no mashed potatoes. Poor customer service needs New Management never go there again

ordered online over an hour before, and when i went to get the food at the assigned time, they didn't have enough of it ready. was told it was going to be another 15 to 20 minutes. that is not acceptable. Not the first time this has happened. They never have the food, and their service stinks. read more

The quaility has improved! The cleanliness is immaculate. The staff is really friendly we called an hour ahead and we had a tour bus of 45 people (kids from out of the country) they had set everything up and ready for us they were very welcoming! Sarah was really great and came out and talked with us gave each kid a cookie and took the time to talk with them. You guys are awesome thank you for the great experience read more

I hate to even give this establishment one star. The Brigham City KFC is an embarrassment to all KFCs. I have had some great KFC and used to really love it, but I will never go to any KFC's again because of the store in Brigham City. Because there are so few restaurants in the area, I always resort to going here and every, single time I am angry. But yesterday was the last time I will ever go this chain ever again. Usually they tell me they don't have any chicken and I will have to wait 25 minutes for some chicken. I have been to stores like Smith's or Kent's and they will tell you they can have hot chicken for you in about 10 minutes. Their staff is totally oblivious to what is happening in their store. Often they take your order and then tell you 10 minutes later that they don't have chicken. Yesterday, I actually did get chicken(shocking), but when I got home the biscuits were so stale I am sure they were cooked last week some time. The chicken was so dry that I couldn't swallow it. The potatoes tasted a little sour. I am not sure who the owner of this establishment is or who the manager is, but they might as well close this franchise. It is a total embarrassment to a brand that used to have a lot of pride in what they do. read more

Worst KFC I've ever been to.. we walked in and the cashier greeted us with a terrible attitude.. when we ordered our food, we couldn't find a spot to sit because every single chair and table was filthy! The restrooms are terribly disgusting. There was a poop smear on the stall walls and there was also shit on the floor in the woman's restroom. I told the workers and they didn't seem to give two shits. read more

It is KFC what do you expect? We were in for a quick meal between softball games. Portion sizes are shrinking. They messed up my order, and when I showed them, they told me it was correct. Whatever, I wasn't going to argue with them. read more

The staff is pretty nice, but the service is unnecesarily slow. The cleanliness is just okay. One time visited and the KFC was out of chicken! But that has been about five years ago. read more

YOU ARE GETTING SCAMMED! Last summer they reopened KFC as new and gave the first 50 ppl in there door free chicken for a year. Which they advertised. Well I was one of them. Well actually it was a $5 fill up box once a week for a year still pretty good deal. But upon getting the deal they raised their prices on all but 3 of their $5 fill up boxes YES they charge you more for the $5 fill up boxes! Everyone is getting SCAMMED! So I can not just go through the drive through I have to get out of my car and order with the website in hand to show them that KFC.com still has all them listed as $5 fill ups. I get it that they are franchised out and they can set prices but this is not Las Vegas or lagoon. They are good at matching the prices once you show them but what a headache. Then they usually get the order wrong and often times they are out of chicken! And you got to Wait 20 mins. WTF I've never went to McDonald's and they've been out of Big Macs who runs out of their primary source of what they sell? And sometimes it is undercook and pink. By the way the other $5 boxes are over $6 there read more

Admittedly, this location used to be terrible. In February, we had a 1-star experience, and we let them know about everything that was wrong. They responded and told us they were under new management and planned to work on it. I didn't think they were serious, but over the next few months they remodeled the outside and almost all of the inside and eliminated the Taco Bell part of the menu. Last week, we cautiously decided to give them another chance and the experience was excellent! Food was hot, service was very fast, the bathrooms were clean, and the lobby has been brought into the 21st century. It's the epitome of an extreme makeover and we will be back. read more

This was the most disgusting KFC I've have ever eating at! I ordered the chicken bowl meal with one Taco Bell regular taco on the side. When I went back home to Riverside, CA that night I started throwing up reddish colored oil. I don't know if it was from the taco or from the chicken. Very nasty, never again!! My sister even got sick off of her chicken breast she ate. That was the worst experience from our visit here. read more

I don't like KFC but I mean what can you expect from a fast food joint. The chicken is greasy and over fried and the mashed potatoes don't taste like mashed potatoes! read more

This store is on a streak for ruining our dinner. I've lived in Brigham City for 10 years and every time I've gotten food from this establishment it's been down right terrible. I waited 35 minutes for a small bucket of chicken for them to completely "forget" about my order. To top it off when I got home there was a long black hair on top of my chicken. They always mess up our order WITHOUT FAIL. 0/10 F- read more

They really need to change their oil! Chicken was very dry because it was overcooked. Every time we visit the Brigham store we are disappointed. We live 30 minutes away, so it's not easy to take it back! Not going to that one again!! read more

I have been to a lot of KFC Locations over the years, but this one is pretty bad! I went in at 11:30 On a Tuesday and tried to order 4 three piece meals & got the strangest response ever, we don't have any chicken made! So I asked ok how long will it take to cook? They just looked at me like wanting chicken at KFC was odd? Well I asked if that was possible or did they plan on selling any today? In the end it was just way to complicated. So won't be going back here again! read more

Worst KFC I have ever been to. Ordered a tender meal and a xl soda she gave us a large soda and then the soda machine wasn't working no ice and soda was flat, got our order went home and it was 10 peaces of chicken not 12 like i ordered and the mac and cheese was so nasty and the mash potato's was 1/3 empty. This is the 4th time I have had bad food and service here, will never be going back. read more

Painfully slow. Waited 15 mins for our "fast" food. Staff pleasant though. Just dont be in a hurry.

KFC/Taco Bell We had been on the road for 10 hours wanted a quick meal. Everyone waiting on their order had missing items in their order. Not overly crowded, We waited over 30 minutes for our order it as well it was wrong. Asked for the manger, was told she was in the back. Maybe you should get here to help. Staff appeared to be under trained, inefficient, & confused. Wont stop here again. read more

Worst costumer service! They treat their customers like its a personal inconvenience to take your order. I will NEVER visit this location again. read more

So I walk in on a Thursday at 4 PM and it takes three minutes for anyone to acknowledge me standing at the counter ready to order when someone does it knowledge me they are surprised. Then I order my food the young lady at the counter repeats back my order and I check out and then the process starts. As my food is being prepared I see three or four vehicles go in and out of the drive-through getting their large orders and leaving and I'm still waiting although the young lady at the counter is standing there not doing anything while everybody else is working with no other customers inside the restaurant. Finally my order is ready I get my order check my receipt and leave the store by the time I entered and exited for a couple of tacos and a burrito it takes 14 1/2 minutes. This by far is the longest time I've ever been inside of this Kentucky fried chicken/Taco Bell. I don't know the reasoning for this I sure hope that they get their "A" game back. If they don't most definitely go to the drive-through if you're wanting to get a hot fresh meal quickly and head home. The reason for a two star instead of a one is due to the waitress at the counter that smiled and was friendly when she finally got there. read more

I was unimpressed with the customer service! The bathrooms were dirty. The soda machine was broken. Our food came and the chicken tenders we ordered were very small, some broken pieces counted as full tenders. The way the staff stacked our tray caused the gravy to fall to the floor and spill. The staff watched as my 14 year old daughter cleaned it up with napkins not once offering to help. If o was the owner I would be embarrassed by this staff!!! read more

This is possibly the worst KFC on the planet. Both the food and service is the worst. I order chicken and it tasted like tacos. Avoided this place at all cost. read more

My Husband loves KFC and so I try and order him some chicken once a month or so ...Notice the word TRY they are out of chicken and it will be 14 to 20 Minute wait that is at 4:00 pm and I have went at Dinner time and they are out of Chicken. My son went there and they told him the person that made the chicken did not come in ??? Who ever owns this KFC must not live around Brigham City or they don't care about there business every time I go to KFC I have to wait or leave because no Chicken....I have gone to Logan several times and not once have they said any of these things. Every time I go home and complain what a pain it is to get my husband his Chicken my husband said to write and complain. So as I am looking at the complaints I am not the only one I know my son will never go to KFC because of the service... you want to support our local businesses but it is hard when they are so bad! I challenge the owner to send some friends through the drive threw a few times and report back to him on the Service.... read more