Here's an expanded version that's still clear and well-organized: I hosted Thanksgiving this year and decided to preorder the Cajun Turkey from KFC. I placed my order a few weeks in advance to make sure it didn't sell out, and the staff member who helped me was very friendly. She confirmed that my pickup time would be 7 a.m. on Thanksgiving Day. When Thanksgiving morning arrived, I went to the restaurant. The doors were still closed, but as I'd been told, all I had to do was knock and they opened the door for me right away. My order was ready, and the process was quick and easy. KFC also gives you the option to order a bundle with sides like mashed potatoes, corn, and other dishes, which is convenient if you want a full meal. The turkey itself came already seasoned, warm, and with clear instructions for finishing it at home. All I had to do was put it in the oven for about an hour before guests arrived, and it was ready to serve. It made hosting much easier and helped the meal come together smoothly. read more

today i gave "KFC" another chance. Went in at l:00 pm and a young, pretty, mexican girl was at the counter with ear phones on ...and i felt like she was ignoring me, asking me a question and not listening to the answer as she was talking to someone else on her earphones apparatus. She aske dme twice orignial or crispy. So, i get the chicken and took one bite and spit it out. The chicken tasted "off", not fresh, not delicious. So thats it! No more chances KFC in Brentwood. Oh and by the way ...as non cummunicative as she was with me, a mexican woman walked in and she talked a LOT in Spanish. read more

No Chicken! Only had 3 Breasts for Extra Crispy & on The original, only 2 breasts & 1 drumsticks? We would have to wait 25 minutes for them to Fry Chicken, If we wanted a 12 piece Family Bucket but, the Cashier said she was not frying anything right now, so I Guess We Will Just Take Our Business Elsewhere! SHAKING MY HEAD! read more

Honestly would NOT have given this location any stars, but.... Not only did the lady Not remember what I ordered, she had repeated it and then forgot again. "DIET Pepsi". We were told to wait out front for my food. Took a while and then when she brought the food out to us she did not have my drink. When she returned with my drink I had my husband check to see if it was diet, it was regular Pepsi ( I am a Diabetic ). Husband went inside to get Diet. I ordered an Original Chicken Brest which was greasy and doughy and way overly seasoned. It seems since these workers are getting paid, $20 an hour service and food have gotten worse. This is not the first time we've had bad service at this location. This time I thought, let's give it another chance. read more

KFC - A Garden Hose sticking out of the ordering window - Chicken Wings Near Me - Brentwood, California

Today tried using KFC website to do online ordering with my 5G on but web was slow turning & not able to successfully done online so I went in to the stores. Great experiences in store ordering with Sharon, she's very professional & friendly too, my chicken was yummy. Yes, I recommended this business. read more

KFC - My 8 Piece Chicken only - Chicken Wings Near Me - Brentwood, California

Holy cow my stomach hurts! I am never eating here again. I thought Taco Bell made me go fast. KFC was five minutes after I ate. Greasy Greasy and Gross! read more

I ordered the eight-piece meal, The kids meal nuggets and fries. The eight piece bucket of chicken was extremely dry it was completely disappointing and then my grandson's kids meal was missing the fries and then the eight-piece bucket came with two large sides so I ordered mashed potatoes and gravy and literally there was hardly any gravy in either one it was mostly just mashed potato so I couldn't even enjoy the gravy there wasn't even enough to dip my chicken in. Very disappointing. read more

I got a eight piece meal and drumsticks were very small and it's 30 bucks Very greasy food read more

Or most the worst KFC I've ever been to the food is never fresh. If you wanna enjoy a good KFC meal please go to the one in Pittsburg. They are the best. read more

Best "fast food" I have eaten in a long while. Everything was fresh, warm, tasty. The people were kind and got my very large order 100% correct. I picked up but found the inside clean and orderly. Thank you!! read more

Ordered an 8 pcs meal plus tenders. Tenders were undercooked. Promptly returned items to the store. Was greeted with an upbeat and helpful Teresita. The manager Cruz proceeded to question us and was reluctant to take care of us. She even started examining the chicken by tearing apart the pieces we presented to them all while she was helping another customer. It was a stormy, rainy night tonight would not take a drive back in the middle of our dinner for no reason. Would advise to definitely check your food prior to leaving store which we usually do. read more

Food was excellent. 3pc chicken and side dishes were excellent. The service was quick, and a welcoming customer service. The decor was inviting & family friendly and clean read more

Craving mash potatoes. I should have went somewhere else. Negative stars for a negative experience. Ordered at 7pm, waited 15 minutes only to be told they sold the last chicken pot pie so we would have to wait another 15 minutes. The rest of our order was sitting on the counter since we ordered, getting cold, not to mention missing other parts of our order. This cashier needs to change his attitude and more training if he wants to work anywhere. You bet I did the corporate survey. read more

KFC - Chicken Wings Near Me - Brentwood, California

Never go there, I never get what I order, they will substitute food with out your knowledge, pay 35 dollars for 8 piece meal and I'll just get random pieces of chicken. The mash potatoes had corn and pieces of chicken in it ,I didn't order that. They expect to be paid 20 dollars a hour for a job that they can not do correctly. Get off your phone and do your job. I will never go back and I will make sure that everyone I know will not go there , as far as ambiance that's par. read more

Dang 1.5 stars out of 5? Do I need to say more? They need new management and new workers. I hate picking up orders from this place. I decline like 80% of orders. So mad! One of those pouch drinks was not secure or tight and it leak a bunch in my car! read more

KFC - This is not the photo. - Chicken Wings Near Me - Brentwood, California

I just want to say that I haven't eaten at KFC in years. I heard that the new chicken nuggets were pretty good. Decided to give them a try, ordered the eight piece by itself that came in at over six dollars. I will leave a picture and say no more. read more

KFC - 8 piece! Over $6! - Chicken Wings Near Me - Brentwood, California

I was so hungry for chicken that I decided to go to this kfc but boiiiiii did I choose wrong. We went thru the drive thru to order and asked for a moment to look at the menu since it looked new. Whoever was working that day, kept rushing us, and when we neared to choose our drink, they said, "yes we accept Apple Pay" and then Said "we'll see you at the front" As much as I know that fast food is supposed to be fast and have good service, this is not what I received today and I don't think anyone else should come here too. There isn't an option for 0 stars so at best they receive a 1 star today. I usually don't post less than 3 stars on reviews but I have never been so confused and appalled by the service. read more

WORSE KFC WITHIN 30MILES! They need new management! A complete change and structure! The place inside is dirty. The outside smells like mildew and super sticky! This is a Dasher perspective. I've only ordered once here! read more

KFC - Worse KFC withing 30miles radius! - Chicken Wings Near Me - Brentwood, California

Good food, a little pricey. Seems they always forget the sauce on mobile orders which is a bit annoying. Biscuits are the best!

No wonder this place has such poor reviews. More than once I've come by and been told they're out of original chicken and it'd be at least 20 minutes wait. How the f*+¥ is KFC out of what they sell. ‍. Usually a sign of lousy owners and managers. read more

Absolutely horrible... first the worst customer service. They forgot our fries so I had to go back. I paid for 4 tenders and only got 3 SMALL ones! My gravy and mashed potatoes was only half filled and it's expensive.. such a rip off... DO NOT GO HERE read more

KFC - Half of it is only filled. They didn't even fill it up! - Chicken Wings Near Me - Brentwood, California

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So I ordered the new spicy chicken sandwich and they literally gave me the opposite they put 2 chicken tenders in my sandwich not even the original chicken patty that comes with the sandwich. The employee lied and said it would be a longer wait to give me fresh chicken whole time they gave me old chicken tenders This is literally one of the worst kfc locations I've been to employees are rude and rush you to order. NEVER AGAIN! read more

KFC - Chicken Wings Near Me - Brentwood, California

I would say overall, the staff at this KFC has improved. The past three times I have went, I've had no issues at all. I would say definitely use their online ordering feature, because it makes getting your food far more convenient. They haven't messed up a single online order I've had yet and I will continue to keep coming back to this location! Of course the chicken too is so good, who don't love chicken from the colonel!! read more

What the h*ll are the "Greedy" Corporations doing now !!! Young & elderly workers are being layed off because of their new "Digital" remodels!!! So we try to go in and order, pay, and eat, you can't! Taco Bell just remodeled the same. So you must use machines to order, bank cards to pay, and go home to eat. Employees getting raises to try to live and pay rent, made the Corporations change their business model. Portions are smaller, quality is down, and over half emoyees fired! These Corporations aren't hurt by employees small raises. They made up for it from down sizing portions and quality ingredients. I refuse to eat or buy food priced as high as real restaurants, that do not support communities work force. What are people without Bank cards supposed to do? Children, poor, elderly, do not have Bank Cards. If they think crime is bad now, just wait until half the population is unemployed!!! read more

30 mins waiting on the pick up curb... and still No order... i would give zero stars if i can. Why say order is ready for pick up when its not ready?!? Do yourself a favor and do not order for pick up. read more

Crispy chicken is really good especially with some honey and I like the gravy with mashed potatoes

Service is so bad!!! Never any chicken ready! Mixing up all our orders! No supervision in the kitchen at all!!! Management needs to shake up this place!! read more

Not only did they give a lot of attitude because they messed up our order. Turns out they messed up our order more than we thought. Insisted we didn't order popcorn chicken and gave us all food poisoning. I mean if you're gonna make us sick you could at least deliver it with a smile. The fries were good but I won't be coming back to this location, all it takes is one case of food poisoning with piss poor service to drive me away. read more

Every-time I come here they have me wait like nothing is ever done here , and I ordered 2 gravy's and she gives me these small cups and I said I know they got bigger ones she said no so I had to buy 6 more because they don't have bigger then a cup of gravy ! Why am I waiting for gravy , get it together ! read more

I went to KFC for lunch today in Brentwood and the food was disgusting. I waited in line for nearly 15 minutes after ordering (only 2 cars ahead of me). I asked if they had what I was looking for when I ordered and they said yes. Of course when I got to the window they didn't have it and informed me I would have to wait an additional six minutes to get it. In addition the food was ice cold. The spicy chicken sandwiches are supposed to be served hot it was cold with an excess amount of mayonnaise or whatever that was on it so disgusting. And makes no sense how long it takes for you to get from the ordering booth to the window and then not to have your food ready or hot it's truly ridiculous. I will never go there again. read more

KFC - My refund receipt for my chicken sandwich - Chicken Wings Near Me - Brentwood, California

They never have chicken ready, or any other food ready when you order. The last 5 times I was told pull upfront to wait for food it should only be 5min or sometimes 20 minutes. Actually like 20-50 minutes before it is ready. When asked they are dismissive and say 5 more minutes they can say that up to 5 or more times before it might be ready. The manager Jacqueline was a horrible manager. When I went inside to see where my food was after waiting the 20minutes she slid the side to me and said here wait for your chicken. very rude. read more

Not sure what is going on at the KFC I order the new chicken sandwich a couple of times and the chicken started out overflowing the bun then it has become a joke the most pathetic chicken sandwich. read more

KFC - Chicken Wings Near Me - Brentwood, California

Ordered a Bacon Cheeseburger and man, the patties on the burger were salty as hell. The burger was not good at all and to top it off, there was a piece of hair inside my burger! Won't be coming here anymore. read more

The customer service is absolutely and embarrassment and horrible. They have more reason why someone can't help then can. I placed an order through the app for delivery. The delivery they chose to use was Door Dash. Now if I don't place the order directly with Door Dash they don't have a way of fixing a problem. So of course a meal was ordered and the meal when dropped off was incomplete. I was told to call them, her she it and they. I've reached out to the corporate office and no answer. This ain't a way to do business. So sad that There customers needs are important. So now I have to go there and make a scene just to get things handled. read more

Had not stopped here in a long time and decided to go in for my take out First prices up 25 percent but The restaurant smelt and looked filthy including the kitchen area Contra costa county health department needs to drop in My last stop there Have always liked their food but not open to any food related illness due to dirty place read more

Shorted me 1 of 2 pot pies in a pickup and accused me of lying. After calling and driving back, they wanted to check the security tape to verify I didn't get it. The picked a replacement pot pie out to office and out of my sight... At that point I told them to refund the the pot pie. They said do it on line. Please tell me why calling, driving back to KFC and pick up a shorted order is lying? Costs me more than driving in gas back and forth than the pot pie. No more KFC for me. Do NOT recommend. read more

Hello mr Kentucky I am very unsatisfied with your service my Nashville chicken tenders are little sauced tik tok gave them a huge hype I expected better . And I got a root beer they filled up my cup half way I didn't ask for that, the worker must of been high off dope if he thought my cup was full. If they aren't going to give me everything that I paid for next time they should give me a discount. The onions rings were ok wouldn't recommend going here and if you do bring your own drinks because they're going to give you half full cups. read more

KFC - Half filled soda I'm not on a diet I didn't asked for a half filled soda - Chicken Wings Near Me - Brentwood, California

$28 for 12 pieces of chicken that tasted like it was cooked the day before and warmed? The extra crispy wasn't crispy but rather "Chewy" ? Winco chicken is cheaper, tastier and fresher than yours and they're a grocery store read more

Never had problems here, but if you want problems, try Taco Bell across the parking lot! This is pretty typical for small town chains that rely on teenagers for labor. Lower your expectations and you won't be disappointed! read more

To the cook who I just saw wall pit of the restroom with your apron on ..... disgusting!!! Management really needs to inform you of proper food handling procedures. Also, to the young kid preparing a chicken sandwich in the back , I saw you wearing just 1 glove , switch that dirty glove to the other hand , until a co worker had to tell you to put on 2 gloves. Again , some proper training would go along way . Needless to say , I made a b Lomé for the door and bought dinner elsewhere or my family. read more