Luckily it was empty, excluding a couple who just left before I arrived for my pick up order but I don't know what other orders were being done for mines to be delayed. I waited an additional 10 mins than the estimated completion time. However the lady did say they were finishing up and it be a moment so I appreciate the heads up at least. I saw a review about someone peeing in the fryer and I don't know how to feel about it other than it might be a ex employee or someone who always post when theyre mad. Just another wing stop establishment nothing too crazy. Food was good nothing to complain about. It was clean and empty shockingly because the last time I came to this location it was jam packed with to go orders and people. read more

Wingstop serves great food at an affordable price, unfortunately it seems that have missing items on my order . This is the second time in a row that i miss the cajun corn . After talking to the person on the phone she told me to make a second trip to pick up my corn , when i suggested they uber eats send it she said that was not an option it was either come and pick up or whatever. After emailing main office they told me that i could go and get my corn and they would offer me a large soda on them from my troubles. After another email i told them to just refund my money into the card that was used , mrs Martinez email me back saying that i would not get a refund because i was rude , i told her to keep the money since they seem to need it more . read more

Ordered $75 worth of food, they forgot ALL dipping sauces. When I called, I was told I could get a refund for the dipping sauces lol. I may be petty, but you forget the sauce and you ruined my meal. Bad experience, not a customer service focused business. You made the mistake, make it right. read more

A lot of things can improve. There was a dead and fried cockroach in my seasons fries. This was ordered through DoorDash and I was able to get my money back, but that doesn't change the fact that I was already eating when I saw this disgusting thing in there. I tried calling to speak to a manager and no one offered the right service or tried to make this better. I'd avoid this location at all costs. read more

Worst Wingstop EVER!!!!! I placed an order on the Wingstop app with delivery . My order was delivered and missing the large ranch I paid almost $7.00 for, nobody answers the phone at the store after calling 4 times. delivery driver is not responding. definitely not spending any of my hard earned money here ever again, and you should not either. read more

It's been awhile we had Wingstop. I ordered takeout and the food was ready for pick up just in time. I ordered our favorite the family bundle with flavors - lemon pepper and garlic parmesan. We rather paid extra for just the wings and without drums. The wings were cooked well and maybe next time we will order extra crispy! read more

I would give 0 stars if I could. Went out to eat last night and I saw a pregnant girl, couldn't be older than 21 years old cleaning the bathroom with heavy chemicals. I tried to get in contact with the store to complain, got no response so I filed a complaint with OSHA instead. Its absolutely unacceptable and I will never go back and will advise everyone around me to also avoid this Wingstop. read more

I had a very disappointing experience at this Wingstop. When I went to pay for my order, I was told they couldn't accept my large bill. I later noticed the sign, so no problem -- I went to the gas station, broke the bill, and came back. After that, the issues started. The cashier, Sydney, gave me large drinks I never ordered, and when I pointed it out, she dismissively replied, "Do you want your money back?" with no apology. Another staff member suggested she let me keep the cups and refund me a dollar, but when I explained the overcharge was more than that, Sydney aggressively demanded the cups back, threw them in the trash, and only then corrected the mistake. When I asked for the manager, Sydney claimed she was the manager and asked rudely, "What's the problem?" Instead of addressing the issue professionally, she was dismissive and confrontational. Later, I overheard a young man reminding her that my order was supposed to have large fries. That made me re-check my receipt and see that I had also been charged for two large drinks I never asked for. When I brought this up, Sydney again offered to refund the entire meal instead of simply fixing the overcharge. Thankfully, the young man stepped in, explained things clearly, and treated me with respect. He let me know about a policy where drinks and fries are automatically upcharged to large unless you specifically request regular -- something Sydney never explained. Overall, Sydney's customer service was unprofessional, rude, and dismissive. The only positive part of my visit was the young man who stepped in to help. Management at this location really needs to improve communication, training, and basic customer service. read more

How dare yall not season my wings and fries , I literally go to wingstop for the fries just for them to taste like cardboard. My lemon pepper wings tasted like plain wings. Train the workers better do something idk chile but yall needa season my wings I pay 25$ for a meal I except it to be seasoned. thank you for having everything in my bag yall was just missing the seasoning . read more

This place was a sh!thole. We just left and brought our order home to have dry seasoned chicken covered in cold oil. And ones that were flavored in sauce were oil. I mean it's a chain restaurant, but do people no longer have pride in their work ethic. I'll include the video. But everything from the chicken to the fries were inedible. And I can't knock every chain. The oakland one never any issues. You can definitely tell at this Brentwood location they careless about their job. The owner Amr. M should be embarrassed. But maybe he's in the business of crappy food coming out of his establishment. read more

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First, they burnt my wings, and the service was really rude! they were rushing me to get out and it wasn't even that busy! The music was really loud and I could barely hear anything! I hated this place. My first day in America, and this sucks! read more

Wingstop - Chicken Wings Near Me - Brentwood, California

I was a little hesitant to go to this place after reading the reviews on Yelp. But first impression was big for me. I noticed the floors were clean tables are clean. Came up to order, friendly service very helpful. I would have given this place five stars if they had some sort of alcohol lol. Other than that the wings were wings not much to say. The ranch has to be my favorite. Stop by give them a chance. read more

I would give 0 star!! For this location. 10/12/24 9:30 pm. The lady over the phone is rude and unprofessional, and unsympathetic. They gave us RAW chicken!!!!!!! and on top of that they can't even get a order right wrong flavors and horrible customer service food was late by over half an hour absolutely worst experience I have had at any Wingstop do not come here unless you want to SALMONELLA! * operator of restaurants please check your employees! read more

Wingstop - Under cook - Chicken Wings Near Me - Brentwood, California

Food was ok. Over priced. Chevelle was our server excellent customer service with no help from others. Host (Tina) terrible wouldn't open shades so we could read the menu . Sat at a table on her phone for 20 minutes of our time in the restaurant. Restaurant is to dark couldn't read the menu. Over all we will not be returning. read more

I got the tenders and I found a feather in my food. I tried calling for 10 minutes and no one answered the phone. I am very disgusted. read more

Wingstop - A feather - Chicken Wings Near Me - Brentwood, California

Prices are insane and you can't blame Covid because they did great during Covid. Probably won't be going back. read more

Wingstop - The prices are up 28% from last year. Sadly, we probably won't be going back. RIP Wingstop - Chicken Wings Near Me - Brentwood, California

I ordered a 8 piece boneless wing combo. I usually always check my orders before I leave in case there are any issues with my food. When I received my order the box looked so small compared to the other few times I've ordered from here. The chicken is usually the same size as the fries box. I went back inside and told the employee it looked like they we're being stingy with the chicken since that wasn't the original box they would serve it in. She said "that's how their chicken is." I've ordered from here in the past. And I was here about a month ago and it was never this small. So they we're kind enough to remake my order but it was the still the same size box as the one they had originally given me. I don't think I'll be returning again or spending my money here for this amount of skimpy chicken. read more

Wingstop - Chicken Wings Near Me - Brentwood, California

This place is just a normal Wingstop location. But! They're not as friendly as others. I placed my order online but made a mistake and wanted corrected, so I called the store. I was on hold (through the automated system) for 35min. When I got to the store I sat out front in my car observing thinking maybe there're really busy. Nope! They were definitely cooking but what I think was the shift manager was walking around on her cell phone. When I asked her if their phone was properly working, she rolled her eyes and said yes but we don't answer calls when we're busy. I let her know that I sat outside watching and noticed that she was on her cell phone (which she still had in her hand) for a while. She again rolled her eyes and walked away. As I filled my drink I noticed her come out from the back still on her phone. When I left she walked out the front door and yeah still on her phone. This was blatant disrespect for a customers concern. read more

Their service is not good and they're very rude They do not pay attention to their orders. They do not pay attention to DoorDash orders and customer service when calling them and talking to them is a joke and they don't give two shits about you or anything. read more

Months later, I'm still complaining about the sweet tea. It was super watered down tonight. I don't get it

All the wings I got were half of what they use to be. Idk if they made them this size just because I got the 20 wings for 18.99 the boneless meal deal but this is so bad. read more

Wingstop - Chicken Wings Near Me - Brentwood, California

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Paid 55$ for my family of 3 and received STALE HARD AS A ROCK fries they remade them the exact same way. Coulda chipped a tooth on those fries no but foreal get it together back there. The guy also charged us all for large combo didn't even ask my small ass 10 year old didn't need a large nothing I didn't realize til I got our order. read more

This location is straight trash! I don't know why I keep giving them chances! I work in PH and wherever my DoorDash comes from, they show up and show out! They really feel like working! This location shouldn't even be in business! I am done! I ordered a 30 piece combo...15 Lemon Pepper, 10 Louisiana Rub and 5 Original Hot. I ordered the combo with regular fries and veggie sticks. I also ordered an extra side of ranch in addition to the three that already comes with it. I ordered a regular Parmesan fry well done in addition to the regular seasoned fries. For $93, I received terribly packed wings, with flavors that ran together, no veggies sticks, only 3 Ranch and 3 orders of the soggiest fries with barely any seasoning! I am done! PS I tried calling the store after waiting on hold for 17 minutes, I hung up. read more

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Everything from customer service to food especially that cajun hmmmm we always go for lemon pepper because im the only one in my family who enjoys spicy food but today i was able to enjoy myself 6 pieces of cajun wings and i love itthanks to the staff read more

Always good. My request for crispy wings always goes the way I like my wings done. Service are always good. read more

The worst location on earth. When you order online, it says 20-27 minutes. If you wait that entire time before you leave your house, you'll arrive and it'll still be another 30-40 minutes to get your order. Figure it out, guys. It's just wings. You aren't curing cancer. Quit chit chatting in the back and get the wings out to the customers who are waiting two times longer than they should be. FFS. read more

Food is good but service is mediocre depending on who you get. Sometimes the service is horrible and it takes forever even if you order ahead and sometimes they don't even answer their phone. It's like they don't care sometimes. The associate at the window was nice but they forgot my fries and then the cook told the other associate that it's not my fault and that he had to get them. Wow! I couldn't believe how rude the other associate was to the other one who was working hard. If I was his manager, I would've fired him by now. read more

I got atomic with corn and the chicken had no sauce on it and the corn looks very much old and sat out. Don't recommend coming here. read more

Wingstop - Atomic chicken with literally no sauce on it .. - Chicken Wings Near Me - Brentwood, California

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I tried to order on line for free delivery Wednesday. the internet would only let me put my address in I couldn't go any farther than that. I decided to make a phone order I was on hold for 20 minutes someone finally answered. when I went to pick up the order they said no one called in they told me that sometimes it will send orders to another store. read more

Worse location, my daughter waited for more than an hour of order that was made online. Company needs to do something about this. It's a waste of time waiting for a food that's ordered ahead of time read more

On September 27 my daughter went to this establishment and ordered a 20 piece wing deal. I got a 5 piece parm/garlic and 5 piece lemon pepper, while she got a 10 pieces Korean bites l. We received 2 ranch dressings. I asked for 1 more ranch. My issue was it's difficult to dip 2 difficult flavors in one ranch. Once you dip the garlic parm wing in the ranch now taste like garlic/ parm. When I asked the cashier for 1MORE for the aforementioned reasons. I was shut down " We don't give extras@ I was confused because i have eaten here before. She looks back and calls someone upfront. I was told I could buy some extra ranch. I told them I simply wanted 1 ranch for each flavor. He says sorry mam and then walks away. Let me be clear. It's not about the ranch. It's the rude dismissive response. It's the cutting me off. It's the walking away. I was not rude, pushy or entitled. I was just a bit confused because i am a regular patron. I am not going back. read more

To place an order ONLINE & then have to WAIT an additional 30 min is beyond me. There's gotta be a better system between online & in store orders. I even tried calling ahead but got hung up on. UPDATE: ORDER CANCELLED. The order was placed at 7:20 & was notified that it'll be ready at 7:40. Got there at 7:48, waited until 8:15. Nothing. I decided to cancel the order & the cashier didn't want to provide me with a receipt but instead took pictures of it....... There were other people who said they waited over an hour & are still there, like no thank you. It's not worth the wait if it means my order is coming out last compared to people who only ordered in store after I got there & there order was coming out faster. Mind you, it was ONLY one meal. read more

Re: Order Number 10600306994151427 Order was supposed to be ready by 7:15 . Its 7:58 and now they start making the order . For 45 minutes they can't even locate my order. I spend my whole 3rd quarter of warriors game standing in line . Never coming back again. read more

Wingstop - Chicken Wings Near Me - Brentwood, California

So its summertime and my teenagers wanted to order some wing stop. We place a very large but simple order. Over $80 bucks for some wings. I don't even like wings or chicken on the bone but i was trying to be a nice Dad. We get the order and it's missing the sandwich combos with a value of over $40 bucks. We get home and we try to call. On hold for over 45 minutes. Tried emailing, tried chatting. They don't have any of that. They don't answer the phone at all. So we order the sandwiches again on doordash. We tell the door dash person to tell them our order number and also grab the sandwiches they didn't give us in the previous order. Thye are like huh? What? So now we spent over $120 bucks on some disgusting wings. I tried to contact corporate headquarters just to get a store credit. The better Business Berau says They have 427 unanswered request and i shouldn't bother. I rarely ever write a bad review or complain but this is disgusting to me. I went on yelp to see the rating. It says 4.4 but almost every review is a one or a two. I don't get it. Avoid this place. If the manager ever reads this or reply's to bad reviews. Please send me a credit or a gift card that I will give to someone who needs it. read more

The location has improved from what it used to be and they've expanded the inside. It was very weird to me that they didn't have a garbage can. Maybe that was temporary for today or maybe they have just gotten used to all of the orders being online now. Sucks to be the cleanup crew I guess. THE RANCH IS STILL THE BEST RANCH ON EARTH!! Nothing can top it and I'm a ranch snob. If they do one thing right consistently as a franchise this is it. read more

it's taken over 50 minutes for our order and the people are not attentive of their customers, they looked at our bag of food 4 times before we asked for the 3rd time if we could get our food. not very impressed and will not be back read more

YOU WILL BE WAITING 2 HRS FOR COLD FOOD. If you're okay with that, keep coming here! Today was my last straw going here. Never coming back. Originally ordered my food at 7:30pm. I got my food at 9:15pm only to find out my order was incorrect. I received my complete order at about 930pm to then only find out my food was cold, I'm talking cold as if it's been sitting out for 30 mins... Yeah, this Wingstop will never see me again. Better off at Wings Bro. PS- employees are on their phones while there is about 30 people in front of them impatiently waiting for their food. read more

Order on Door Dash and order was canceled. Order was not ready for door dasher and they did not want to wait. So went online to order, ready in 15-20 min as advertised, and actually waited 1.5 hrs at the location to get food. Was put on hold for 45 min, nobody answered and it went to voicemail. Love the wings but service has made me not ever order again. read more

Just had the best wings and wingstop experience I have ever had! The assistant manager is one of the best employees with one of the best attitudes and customer service mentalities I have ever encountered! She was kind, but also knew her customer base and how to turn around a minor situation into a great experience :) she is the best! Managment / owners better never let her go!! The wings this time around where also top notch, the best I have had in over a decade of having wingstop; no doubt because of the AM and her attention to quality (I saw her check on the order twice). The dining room was as you would expect, but a bit bigger than you would think, to be honest. Would recommend and think that if you are kind to the staff, they will treat you well in return :) read more

ima 2 star this place , just for the simple fact that this wingstop is super clean inside . now was the food hot ? yes ! chicken was hot as hell from coming out the fryer . i got the cajun meal deal with the 8 piece bone in wings . the meal overall is good , but the only downside is an hour later .. i was throwing the food back up . idk why but it just made my stomach hurt so badly . another thing , my wings were hot but my fries were cold as if the fries were just sitting before they put the sauce & seasoning on it . i say that because the fries were soggy . the cashier he was pleasant . 2 stars because the wings were hot out the oil . but my fries were old & cold & i threw up read more

Wingstop - 8 piece bone in cajun meal . - Chicken Wings Near Me - Brentwood, California