Order on Door Dash and order was canceled. Order was not ready for door dasher and they did not want to wait. So went online to order, ready in 15-20 min as advertised, and actually waited 1.5 hrs at the location to get food. Was put on hold for 45 min, nobody answered and it went to voicemail. Love the wings but service has made me not ever order again. read more

Waited over an hour just to be told "your order isn't in our system" & "we forgot about your order" I get that everyone is short staffed which is why I was patiently waiting for over an hour. Staff is extremely rude!!!! Wish I could give this place negative stars. read more

ima 2 star this place , just for the simple fact that this wingstop is super clean inside . now was the food hot ? yes ! chicken was hot as hell from coming out the fryer . i got the cajun meal deal with the 8 piece bone in wings . the meal overall is good , but the only downside is an hour later .. i was throwing the food back up . idk why but it just made my stomach hurt so badly . another thing , my wings were hot but my fries were cold as if the fries were just sitting before they put the sauce & seasoning on it . i say that because the fries were soggy . the cashier he was pleasant . 2 stars because the wings were hot out the oil . but my fries were old & cold & i threw up read more

Wingstop - 8 piece bone in cajun meal . - Chicken Wings Near Me - Brentwood, California

Ruuuuuddddde!!!! Slow and unprofessional staff. They have attitudes and get snappy with you. Orders are NEVER ready on time. With the COVID restrictions, if you go to the window and your order isn't ready, they will let you stand there waiting, even after it is ready, until you ask again. Go to Buffalo Wild Wings down the street instead! read more

You better order and hour before because they take long to just get your food ready some of it is going to be cold and some hot trust me don't come here read more

Ordered 100 piece family pack for a birthday party, delivered via DoorDash Aug 14th. Only the wings were delivered, 4 orders of fries, 4 orders of veggie sticks and all dips missing. DoorDash driver claimed he would go pick up the rest of the order. He never came back. Called the WingStop 21 times between 6 & 7 pm, no one answered the phone. How does a business not answer? Ended up getting a $40 credit. The wings were complete trash as the order was 30 minutes late and they had been sitting under a heat lamp. This location is complete garbage. read more

This is one of the most rudest Wingstops I've been to. I was craving wings so bad, my wife and I came for dinner. Right when I got to the window, the cashier was just rude and kept talking to me being impatient. I get it, there are lots of orders and phone calls so any day could be a bad day for sure but this gave her or the team no excuse for their rudeness. Our wings were great but our vegetable sides were tiny; they didn't give enough. Bottomline, the employees here need to be more welcoming and have better customer service. read more

This is the best wingstop I have ever tried the food is great love the ranch the triple meal deal Is good the customer service is out of the roof very respectful read more

I love Wing Stop. But this wing stop location continue to rob their customers. Time after time our order is consistently wrong. First, they gave us all wingette with no drumette. Other times, missing sauces, incorrect size fries. Today, we ordered 20 pieces of wings and only got 16. We called to complain and they want us to bring the order back. Ridiculous!!! I guess you can call us a trusting customers. With most orders are TO GO, I highly recommend for the manager/owner to have a quality control person to make sure orders that goes out are correct. read more

Horrible service. Ordered 45 min ahead of pickup time. Still waited another 30 min. an hour and 15 min for 24 wings and one fries?? Restaurant was practically empty except for take out. Then they put the order on the shelf without checking. Fries were cold on top of it! read more

So slow, don't care about customers. Again SO SLOW!! If your estimated time is 1 you get it at 2. The App will tel you your food is ready when the store is no where close to completing it. read more

Seems as though there are new folks running this spot. My order was not made as I requested. For the high price charged and wait time I would expect the order to be correct. They are obviously cutting corners using frozen half size fries that were not fully cooked. I will never order from there again. read more

The worst service ever. Unprofessional service. There are many workers in the back and only one person assisting the front. The online order was a bit confusing and my order was incorrect and the manager failed to communicate with me directly while standing right behind her employee. Not even apologetic. I can see why this place has only 2 stars. read more

If I could leave 0 stars I would. Jareth and his manager are incompetent and can not communicate or account for a $70.00 order for two hours until they finally gave me a refund. The money still has not been debited back to my account. Worst experience I have had, will be driving out to Sommersville or Railroad. read more

Wingstop - Chicken Wings Near Me - Brentwood, California

Messed up on my order gave me boneless instead of traditional. Drove across town to get the wrong meal . On top of that I can't even get 1 ranch with my meal they charged me 1.50 for 1RANCH. Customer service is horrible Buffalo Wild Wings is way better. And better service read more

If i could give this restaurant 0 stars i would. Horrible staff, the resturant was so packed with atleast 30 people and they were horrible at managing it. On DoorDash it said 9:20 so we left the house ar 9:15 then when we arrived they changed our order time to 9:55. We waited until 9:57 and when we asked if it was ready the guy just looked at the phone and said no. Luckily i got a full refund but wasted so much time. read more

Online ordered at 3:14pm for a 4:00pm pickup. Arrived slightly before 4:00pm and had to wait for over half an hour outside in 100 degree weather. I even asked in between how long my order would take and the cooks promptly laughed and said "I don't know" to the front person. In addition, the "secured" sticker that's supposed to seal the bag didn't even seal anything. They simply slapped a sticker on without it actually sealing anything. read more

Wingstop - Chicken Wings Near Me - Brentwood, California

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My son really loves this place. He likes to try the different flavors. My go to is the Louisiana rub!

*summary if you don't have the will to read the rest of this review* all of the 1 star reviews are true and this place is super bunk! both wing stop locations in our vicinity have been subpar the last few times we've gone, which is why we haven't been to either in quite some time. my little sister suggests it tonight during a sleepover and reluctantly, i order. we looked at the reviews at both locations () and, reluctantly, still ordered it. my husband goes to pick up said reluctantly ordered wing stop and calls to tell me that all of the reviews were true and that it's awful at wing stop. which says a lot because he's generally not picky. it gets better though... they told him he will have to wait another ten minutes because they dropped his wings behind the printer...? THE FREAKIN PRINTER! like, ink printer. WHAT! IN! THE! WORLD! zero stars for this establishment. contact me to help you and come in for an overhaul and get your business back on track. there's SO much potential here... this wing joint could make millions more in annual than it already does. he asked for a refund so hopefully there will be no issue with that process. read more

I'll let every know know since they don't tell you through the phone ... they won't start your order unless you pay 1st (through phone) it's ridiculous ! I waited 45 minutes to get to the store & another 20 at the store once I paid. read more

Wingstop - How many times I've called these people is ridiculous & still no answer! - Chicken Wings Near Me - Brentwood, California

Poor service leaves you on hold and never answers the phone. Wings taste like they us old grease.

By far the worst customer service ever. Called was out on hold then hung up on after waiting 5 minutes. Called again let the girl know I was hung up on she told me I need to give them a minute and put me right back on hold. Very rude about it. Here at the restaurant, hearing a "young man" using inappropriate language. Cursing this and that. Would you expect this at your local wing stop? I wouldn't. I actually use to work at wing stop (not this location) but I wouldn't never expect management to accept a someone acting like this. Night crew seems as though they have no home training. I like eating wing stop and I really hope the team improves their behavior at this location. read more

Just feelin' wings right now.. initially it was an hour wait for an order but then changed to 35min. They have loaded fries now and fried corn.. Lance provided great service. He was quick and we also asked him about how he thought about the spicy Korean wings... he gave us a sample and it was a bit spicy but pretty delish! Not sure why reviews are so bad when the employees here are friendly. My hubby found someone's wallet and gave it to Lance. He was able to get a hold of the customer to inform him his wallet was found. Great service! They also tell all the customers thank you and have a nice night! Oh and FYI, there wings are really good.. specifically garlic Parm and lemon pepper but I love their Ranch sauce! read more

The service is terrible and if you want to go in the bathroom you have to wait forever for them to get to the counter so they can unlock it.

Went here cause i was visiting a friend and honestly i had a really good experience here! The person who made my experience amazing was Charlene! She made sure i was comfortable and engaged in a lot of friendly conversations with me. She made me feel like i was home. Charlene made sure that my wings were cooked perfectly before handing my order. She made my visit phenomenal when i came out this far. Wings cooked perfectly! Waiting for em was so worth it!! Thank you so much again Charlene youve made my experience at a Wingstop far from home amazing!!! read more

This place is a waste of time! They sent a message to my son for an interview with a time and place and even dress code. He arrived for the interview to find out it was complete bullshit! They said they weren't hiring and that the message was sent automatically. I find that hard to believe and they will never get my business again! read more

Love this store and the service is top tier you can truly never go wrong with Wingstop

The service has improved, but now for a simple 8 wing meal it cost $22, that is outargues. Eight little wings, frys and a small drink that price is nuts. read more

DoorDash experience: I ordered a classic 10 piece combo with all Garlic Parmesan flats and well done fries with extra seasoning. I received a classic 10 piece combo with all Plain flats, literally no flavors/seasoning and my fries were less seasoned and limp. I was disappointed to say the least. But luckily doordash partially reimbursed me. In-person experience: The customer service needs some serious improvement. You walk in and rather than greeting you hello and asking for what you'd like, the cashier literally just stares at you.... like I understand we already know our roles here but geez can I get a hello? The wait times on the wings is average. The quality is just like every other wingstop. I'd come back but probably just for a to-go order. That way I can make sure my order is correct before leaving. read more

This place need to clean up and focus on customer service. The managers are sloppy to allow this place to run the way it does.

Wow, we had a Very Long Wait, they told us 24 minutes for the wait! But, 30 minutes later, and they have not even started to cook the Chicken just yet, they said that have 1 more person in front of us, so it will be another 10 minutes to cook. So, now, we actually, just keep waiting for nothing. We already waited 1 hour for these dam Chicken Wings. It better be Good! This is the worst Chicken wings ever! No taste! Basically, they just fried it and then sprinkled some parmesan cheese all over it. The French Fries were sweet? As if they sprinkled it with Sugar, instead of Salt? First & Last Time, I'm never coming back again! Waste of time and Money! read more

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I had a pretty good experience here despite all the bad reviews. Ordered online for pickup and when I arrived I got to pick up my order right away. Quality is typical of what you get at a Wingstop so there weren't any surprises there. Overall, I had a good experience maybe because there weren't that many people ordering today? But it was good for me! read more

Wingstop - Chicken Wings Near Me - Brentwood, California

Ordered through DoorDash. Order was accurate, food was hot and the boneless wing portions were large. Wings were seasoned and well sauced. Not dry like Buffalo Wild Wings. Would order from again. read more

Unfortunately this location continues disappoint! They have ZERO policy in place to get people their orders, it's basically whoever yells their name the loudest gets their order instead of greeting each customer that comes through the door. I mean there's only 3 people allowed inside at a time so I don't understand why it's such an issue to get people their food. Not to mention all 5 times I've been there they got my order wrong. Wing Stop is way to big of a company to have such crappy service! read more

Order off line.. arrived and was told 6 more mins.. it's been 30 mins, then I ask and they said there was more orders upfront of us.. now been here for 1hr. Smh. People are asking for refunds. read more

Wingstop - There is a hole lot of us waiting 30+ mins for our food, and we orders off line.. smh.. they keep telling people 10min. Been her an hr. - Chicken Wings Near Me - Brentwood, California

What a joke of a restaurant. I've been here several times since they opened and the service gets worse and worse. Their online order ready times are always wrong. This time a 16-21 minute wait was over an hour. Don't wast your time here. Because it truly is a complete waste of time and they obviously do not care. read more

This would have been a 1 star rating if I didn't come in to place my order because I tried calling 3x to order for pick up. Got there and a bunch of workers were huddled by the register and phone! I immediately, politely called them out about not answering the phone, the response, per usual, was "sorry we're really busy". I counted 8 people there, 2 were waiting for an order the rest were seated enjoying their food. Anyway, one of the workers was the manager, who did apologize for not being able to take my phone order, as the other employee at the register started to take my order. 3 stars for customer service. Very polite, friendly and in this case, apologetic staff. Got my order within 5 min. Without asking, the manager gave me a discount on my order, which was really nice of him; he recognized I could have went elsewhere since they weren't answering but I still came in to give them my business. My order was perfect, nicely seasoned, hot and fresh! I have two locations nearby, but I'll continue to come back to this one because their customer service is great, and the wings and fries are always executed well! read more

This has to be one of the worst Wingstops I have ever been too. I do not know what it is about this location whether it's the employees, location, management, who knows. It takes forever to get your order completed! My average wait time at other locations is about 20 minutes for 10 piece meal with French fries and a drink. I had some today from this location and it took almost an hour and a half. The manager of this place needs to either find new staff or have them hustle on making food. The flavors are there but the poor service and time is what gets this place a one star review. There is no way I'm coming back to this location again! read more

Wingstop - Chicken Wings Near Me - Brentwood, California

While the cashier lady was hard working, the rest if the staff was moving at a snails pace. We waited over 1 hour outside for our food just to get soggy fries and bad chicken nuggets. Obviously poor management!! read more

At this place frequently as it is the closest one to our house. It's a smaller restaurant versus other ones we have been to but the staff are always nice and the wait time is not so bad. Plenty of parking as well as clean bathrooms, which makes us frequent visitors. There was one time where we ordered the lemon pepper or believe it could've been the garlic seasoning and it was a bit excessive. We asked if we could get a second batch with less seasoning, and they kindly obliged to our request. I thought that was pretty cool because it could've gone the other way. We appreciate the kind of staff and also the helpfulness that they offer on our visits. read more