1. KF Lawn Service

    0

    Portage, MI

    KF Lawn Service

    5.0 (2 reviews)
    Closed • 7:00 am - 6:00 pm

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    Response time

    1 day

    Response rate

    100%

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    Pro Turf Management

    Pro Turf Management

    (3 reviews)

    We were near them at our previous home and we saw their work on our neighbors properties, and the…read morejob they did for their customers. We definitely recommend them and for you to call them for your fall cleanup. Thank you for your consideration of our review, Mike & Kathy Schroeder now living in Vicksburg

    We had an extremely disappointing experience with Pro Turf due to their poor communication, lack of…read moreprofessionalism, and failure to honor our contract. Our contract specifically stated that we wanted hydroseeding. We sent multiple pictures clearly showing the yard, so they understood exactly what we needed. Despite this, Dave, the owner, took it upon himself to decide that we didn't need hydroseeding and went ahead with a different service without ever discussing it with us or getting our approval. It's incredibly frustrating to have an owner completely disregard what was agreed upon in a contract and make that decision for the homeowner. They also added erosion control to the small hills, even though we did not believe it was necessary. This was another concern that should have been discussed with us before any decisions were made or additional services were considered. Communication throughout the entire process was terrible. We specifically requested advance notice before they arrived because we have a dog and needed to make arrangements. We also asked whether our vehicles needed to be moved and were told no. Yet somehow, hydroseed still ended up all over our cars. When the crew arrived, the young workers never even knocked on our door to let us know they were there. They simply showed up and started spraying. Had they taken a minute to communicate with us, we could have made sure our dog was safely inside and our vehicles were moved. To make matters worse, we weren't given instructions on how to properly care for the lawn until DAYS after the work had already been completed. Proper aftercare is extremely important, and we were left without the information we needed. We were also told the netting they used was biodegradable, only to discover that it wasn't. This left us having to spend our own time and effort pulling up all of the netting and hay ourselves. The most frustrating part of this entire experience is that so many of these issues could have been avoided with basic communication and by simply honoring the contract. We made our expectations clear from the beginning, provided pictures, asked questions, and tried to be proactive. Unfortunately, Pro Turf still chose to do things their own way without consulting us. When you hire professionals, you expect them to listen to their customers, respect their property, and deliver the service that was agreed upon and paid for. We did not receive that level of service. I would not recommend Pro Turf based on our experience. Between Dave making decisions without our approval, the lack of communication, the unnecessary erosion-control proposal, the mess left on our vehicles, the delayed care instructions, and the additional cleanup we were forced to handle ourselves, this entire experience was unacceptable.

    KF Lawn Service - landscaping - Updated October 2026

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