Fantastic service at Carlisle St, Balaclava. I had a briefcase with a locking mechanism that had broke. Fixed in an hour. These guys are the best. I've had keys cut many times before with them but to know they can fix all kinds of things really well and efficiently is very reassuring. read more

Have had a couple of things repaired and keys cut here over the years, and have always been happy with the work and service. Around four weeks ago, I brought in my five year old Daniel Wellington watch to have the glass replaced, due to some fine scratches that had developed over several years of use. After paying $80 for the repair, I picked up the watch a couple of weeks ago. Three days later, when taking it off it fell about 20cm onto my bedside table and smashed instantly. This was a very minor impact that the original glass (and my other watch) have endured many times without issue. This suggested to me that the replacement glass was not strong enough and/or the repair made it more susceptible to breaking. I brought the watch back to the store last week and politely explained that I was unhappy with the quality of the repair and that I didn't believe such a minor impact should cause the glass to smash. Instead of listening to my concerns and trying to find a solution, the owner was extremely rude to me. He kept saying "it wasn't like that when you picked it up, was it?", even though I never suggested that it was returned to me broken. He essentially told me to pay for another repair or go away, and basically started serving another customer before we'd even finished speaking. Everyone (and assumably the owner) knows that watch glass (especially from a brand like Daniel Wellington) is designed to be strong enough to withstand day to day knocks and drops. If it wasn't, then people's watches would be smashing all the time! If replacement glass is lower quality and more likely to crack than the original, then I should have been warned of that beforehand. I tried resolving this a second time by writing an email to the owner, but was just sent a generic reply again refusing to repair the watch for free or offer me a refund. A complaint has now been submitted to Consumer Affairs Victoria. Judging by other negative reviews about the owner's rudeness and attitude, I'm clearly not alone. What a way to lose customers! Will be going somewhere else now. read more

I had two keys cut from this establishment after getting new locks installed from purchasing a new home. I gave the owner an original (which worked fine, this was one of the two keys given when the new locks were installed), to make 2 additional copies from. When I got home I tried the two new keys which worked fine. What I didn't realise till days later that the original id given him to copy from now didn't work. It refused to go any further than the first bump. Being new locks I wasn't about to force it and do any potential damage. I returned explaining the situation to which his first response was "it must be your lock". I then asked "how do the copies you made work, yet the copy I gave you stop working after I gave it to you to copy from"? To which he responded "I've been doing this 47 years mate and this has never happened before. It was nothing I did, I traced the key, I didn't even touch it". I said "so I've damaged it then? ok" as I start walking out thinking this guy has no interest in keeping a customer base and why would I make this up? As I'm walking out in disbelief he said " I would have cut you a new copy for free (which he absolutely SHOULD have done) if you'd been nice but you had an attitude so I won't now". Ok buddy, I've got the attitude. I just said "good luck" and will never return. Bloke is clearly incapable of accepting responsibility and I was compelled to share this with anyone considering seeking out this guys services. In one word, avoid. read more