This is aimed at Tigard, OR location. Not listed here about…read moreMarch the leaders there changed to a bad attitude to me. Dont even know what I had which, which was nothing This is a case of 2 of them got raise in position then shutup to me Tried raising concern to main branch no correction Seems to be a personality change. So as result started moving most of my business To a different bank. Never got grief there. Its not Wells Fargo This has become a point of disrespect Ive had it. NOt a good way to treat customers. How you lose money

Took forever for someone to help me just get some counter checks. Everyone was looking at me and…read morenobody helped including the "banker". I am a busy guy. Also, they must not have a dress code as one employee was in a very short dress and high boots. Totally not professional. She didn't have tights on and you could see a tattoo on her upper thigh. I couldn't believe it. You probably want to fix this. I've included a photo so you be the judge.

Been a member here for years and definitely gotta say the service has never been better at any…read moreother location. Anything you need this team is always right there to help. They are very friendly and kind hearted people. This will always be my favorite location. I used to drive 30 miles just to come to this location over anything closer to me l. Keep up the good work team we appreciate you.

This is the first OnPoint branch (formerly Portland Teachers Credit Union) I was ever in, and it…read morealso is my home branch. I love this branch. The tellers are friendly, you are greeted at the door, and lines are usually pretty short. This OnPoint branch convinced me to re-finance at a great rate, and I am very glad I did. I have also taken out a Home Equity Line of Credit here, and am very satisfied with the service and rates. OnPoint has my small business accounts as well. Suffice it to say I am a very satisfied and loyal customer.

Safe deposit boxes are dying out, so I was super glad I got grandfathered in just in time to get a…read moresafe deposit boxes on this branch, and I was told that I would be able to continue renting it for as long as the branch was open. Because of that, I tolerated all kinds junk fees, hassles, and nonsense, all because I was so glad to have the safe deposit box. Well guess what? After just a couple of years, they told me that they are just stealing back all the safe deposit boxes anyway. If I had known they were going to do that, I never would have paid all those junk fees to stay with Chase, plus I never even got a prorated refund for the rent I had already put toward the box. This is a brazen scam, and I will be submitting it to a class action law firm.

As an octogenarian I have dealt with many businesses and, accordingly, I have seen some awesome…read morecompanies and, conversely, some incredibly inept ones. Chase bank in general and KC in particular now has the undisputed bottom of the list. No one, absolutely no one, either on-line or in store could help me with a problem I was having with auto pay. Been to the store twice and called CS multiple times. Not only did they not have any idea how to help me but friendliness was not in their vocabulary. Unfortunately I cannot go anywhere else because it is tied in with my Subaru Lease Agreement. Since I also have a Chase credit card on auto-pay, they would not allow me to use the same bank account for both. I only have one bank account. Ridiculous.

Very poor bank. On 2/1/2025 I simply walked in after being gone for months simply to get change…read more Teller was ok. Not your long term employees I didn't imagine it I knew they saw me. Not even hello just blew me off. That's all. I see this branch still has several complaints. I'm adding my voice when done using this bank I will close it due to bad attitude of employees Not the first time. This must stop or will close account

This branch is in my usual Fred Meyers so I go in often. They have always been friendly and…read morehelpful. Today I want to compliment an exceptional employee, Aubrey Weatherly. I had an unusual request that she managed to accomplish in a professional and efficient manner. She knows her job well and she will likely go far! Thank you!

Dena was fantastic. Ironically, as she was getting started with us, I was reading a review about…read morehow SLOW she was and how she didn't seem to care AT ALL. I have to say that I had the complete OPPOSITE experience. She was FAST and efficient. She was kind and knowledgeable. She gave us great customer service. We were there to add me onto my mom's accounts so that I can help her manage her finances as she is getting older and needs more assistance. The process seemed laborious and time intensive from what I read online. But it was less than 30 minutes and Dena was thorough and explained everything to us and gave us her card should we need ANY help. Highly recommend her and this branch. I've NEVER liked BOA but this branch has some good people.

There is something about the staff at this branch that is unlike most other B of A branches. And…read morenot in a good way. Dena was rude, moved at sloth-like speed and needs some additional customer service training. Her "just out of bed" look and general unhelpful demeanor forces me to choose another branch or another bank.

I've had checking, savings, and mortgage accounts with Umpqua for 5 years. The problems I have with…read morethem are the following: 1) You can only use their ATM, 2) You cannot access funds from overseas (such as during vacations), 3) Funds transfer to another bank is extremely limited on a per-day and per-month basis. I wanted to move several thousand dollars to another bank but could not, or it would take me 2 months to move the funds due to monthly limitations. I am closing this account. I have to write a check for the balance in order to close the account because electronic transfers are so limited. Think about this when you want to close your account. It's quite painful.

Without exception, all the staff I've interacted with, both in person and on the phone, are very…read morefriendly and helpful. For that I'll give Umpqua 5 stars. The three star rating is due to the dismal ATM system they have in place. It is very slow and asks way too many questions. As a result my wife and I both dread having to use the ATM and will instead just go inside during business hours. They really need to replace their system. We've banked with B of A and Chase and both have far superior ATM systems.

I wanted to move from a big bank chain into something local. I've been impressed with the customer…read moreservice and financial options. Everything I had at my old bank I can access here without the phone tree customer service feel. Glad I made the switch.

When my family opened an account for a Trust, Homestreet documented an individual as a Trustee and…read moregave them full access to all funds even though the individual was NOT a Trustee. This is illegal. Our attorney caught this error, created documents asking the bank to correct the account and requested that we physically go in. So we did, but the Branch Manager, Jacob Pilling, refused to do so, even though the legal trustee was present, and Homestreet had a copy of the Trust, which showed the individual was NOT a Trustee. Jacob required us to create a document to release the "so called" Trustee. Our attorney was appalled at the request, yet executed this. After over two frustrating hours of dealing with Jacob, and unnecessary legal fees, the account was corrected. My elderly 89 year old father was exhausted from the confrontation. The Branch Manager, Jacob Pilling never apologized or thanked us for our business. In fact, he left without so much as a word before we even finished signing all documents. A few days later we withdrew all funds and closed the account. We could not trust Homestreet with our funds and did not want to contend with such rude treatment.

Shivani was very professional and explained everything clearly. She helped with our Trust and…read moreNotarized our documents. We've been members for many years and will continue as members always.

I'm working with ColLyn Moore to guide me through the Maze of CD choices…read more He's been outstanding and a huge resource in the process. excellent customer service.

Rachel at king city Bank of America is knowledgeable friendly efficient and has amazing customer…read moreservice skills. I walked right up and no wait time. She helped me set up Apple Pay and she listened and was emphatic when she learned my card was compromised. She makes lemonade out of lemons. Keep her and give her a raise! She's amazing! A gem! Thank you Rachel

I want to give a shout out to Kyle. As a black business owner I cash checks at multiple banks I do…read morenot have an account at. This check was only $460 but you would be surprised with the hoops I have to jump thru sometimes. Kyle took my check my two forms of ID and ask me how I wanted my bills back the same way I see so many other people treated that don't look like me. Thank you Kyle.

Ever since they took over Advantis CU their service has been terrible. It takes over 30 minutes to…read moreget a live person on the phone to answer simple questions! Look elsewhere for a financial institution! Their app is worse than any other bank, and for simple transactions like opening a CD you have to get a live person on the phone! Unfortunately it takes a lot of effort to move all my transactions to a different institute, but I have no choice!

Bought out by a worse credit union. The difference in customer service is like night and day.read more