If you have perfect credit, you're not gonna understand my gratitude for this location. Of course,…read moremy credit isn't great and my job has not yet set up direct deposit so I have a paper check I have to cash drawn from Wells Fargo. It's been a few years since I've had to go into a bank and cash a check but it has never been a fun experience. Since I'm an adult, nobody understands why I can't just deposit it into my bank and normally bank tellers will make me feel like a complete loser because I don't have a bank account and then they will push a bank account on me hard-core they will ask me for five pieces of ID fingerprint before they cost find charge me to cash app but it's the Teylar does it do it for me!

Jean was incredibly helpful! Highly suggest anyone to come to this branch for anything they need!read more

Incompetence and lack of training with all employees…read more I opened an account several months ago in response to a flyer promising a $400 bonus. It took a long time to open the account and the young lady I worked with said to be sure to follow up, because the bonuses don't always come through. Six months later, four months after the bonus was supposed to be awarded, I went in to close the account. No bonus. The man I spoke to was much more interested in identifying who helped me the first time so he could be angry at the correct coworker. No apology, just a promise to escalate it, coded as bank error and get me the promised money within two weeks. A month passed by, no money, so I went in to close the account today. The employee said she didn't understand why I didn't bring in the flyer. Perhaps her theory was that the third time was the charm. I assured her that I had brought in all the paperwork twice already and that I wasn't at fault. She was snippy, but got it done in her second attempt. Everyone I spoke with there was incompetent and rude. The first rule of customer training is -- apologize. They never got the message. Terrible experience all around.

Absolutely terrible bank worst Iv ever had. ATM's are always broke. They reverse credits with no…read morewarning causing overdrafts. Don't stick up for there customers against unauthorized charges. Everything about this bank or horrible just look at the reviews

Safe deposit boxes are dying out, so I was super glad I got grandfathered in just in time to get a…read moresafe deposit boxes on this branch, and I was told that I would be able to continue renting it for as long as the branch was open. Because of that, I tolerated all kinds junk fees, hassles, and nonsense, all because I was so glad to have the safe deposit box. Well guess what? After just a couple of years, they told me that they are just stealing back all the safe deposit boxes anyway. If I had known they were going to do that, I never would have paid all those junk fees to stay with Chase, plus I never even got a prorated refund for the rent I had already put toward the box. This is a brazen scam, and I will be submitting it to a class action law firm.

As an octogenarian I have dealt with many businesses and, accordingly, I have seen some awesome…read morecompanies and, conversely, some incredibly inept ones. Chase bank in general and KC in particular now has the undisputed bottom of the list. No one, absolutely no one, either on-line or in store could help me with a problem I was having with auto pay. Been to the store twice and called CS multiple times. Not only did they not have any idea how to help me but friendliness was not in their vocabulary. Unfortunately I cannot go anywhere else because it is tied in with my Subaru Lease Agreement. Since I also have a Chase credit card on auto-pay, they would not allow me to use the same bank account for both. I only have one bank account. Ridiculous.

Been a member here for years and definitely gotta say the service has never been better at any…read moreother location. Anything you need this team is always right there to help. They are very friendly and kind hearted people. This will always be my favorite location. I used to drive 30 miles just to come to this location over anything closer to me l. Keep up the good work team we appreciate you.

Worst on point location I've ever been to. The teller in training was super sweet and nice but…read morewhoever was training her (manager I believe was awful and rude. Won't be back, thank you!

During the years of covid our family went through some travesties, including financial. Unitus…read morehelped us through this by refinancing so we could keep our home and pay off debts. Todd Twardowski went above & beyond by being available for us after hours, weekends anytime we had questions, concerns & needed advice. Todd Twardowski is truly a friend in the banking business! We thank you for you patience Todd. Thanks again, Rick

From the owner: Unitus is your local credit union here to set goals with you and cheer you to the finish line. Get…read moreto know our team, ask questions, and let's learn as we grow. Visit any of 12 branches in the Portland-Metro area, including our newest Virtual Branch (offering personal advice through any device). We're proud to be 100,000 members strong (and growing every day). Come visit us in-person, jump on our online chat, or explore our mobile app. Bank safely and simply. There is more that unites us...You Us Unitus.

Rivermark is what I needed. A checking account without junk fees. The app works well, and I like…read morethat (unlike OnPoint) it supports Zelle. I wished I had switched to Rivermark much sooner.

Super friendly people in this branch. Came in for their CD promotion. We are new customers…read more We made an appointment and offered coffee when we arrived. Did not have to wait. We quickly reviewed rates at picked a great one. Only reason I am giving 3 stars is the horrible process to set up a new account. Literally took us an hour to finish. Seriously. Way too long. Need to streamline. Also don't understand why they had to did a full credit bureau inquiry to purchase a CD. Again everyone there were super nice and we got a great rate on the CD.

Love everyone at this location, Heather has been there for many years now and we absolutely love…read moreher she's always helpful and makes our visit very pleasant. Everyone is great there, and just love dealing with a smaller bank where they know you on a more personal level.

Heather Ryan is the best at Banner Bank. I've never seen superior customer service like Heather…read morehas. She knows everyone's name and treats you like her best friend. Love her.

I have always received excellent service at the Sherwood branch of OnPoint, but I want to…read moreespecially commend Jenny Lupu for being so knowledgeable and making me feel like a friend, not just a customer. Without her help, I would never have been able to use my OnPoint points for a flight to Montana. (Funny thing is I actually ran into her at the Seattle/Tacoma airport when I did.) I have never waited too long or felt rushed at this branch. It's a wonderful place to do business!

I've been an OnPoint member for 31 years (formerly Portland Teachers)…read more I walked in on a Friday afternoon, roughly 1:00 PM. I knew that any wire transfers that do not get sent past 2:30pm on a Friday get sent Monday. I walked into the branch and told them I wanted to wire transfer $60,000 to my brokerage account, to buy stocks. I played a shell game for over an hour where the bank tellers pretended to be ignorant about how to send a wire transfer. I even called my brokerage on the phone and had him explain all the details to the bank teller and it was excuse after excuse. After finally threatening to close all my accounts and saying, "if you don't get this wire transfer by today, I'm walking out of this bank today with $60,000 in cash." The teller finally decided to stop playing dumb and wire transfer my money. I was respectful throughout this HOUR ordeal (not waiting, they were just pretending to be stupid to not send the money). They even threatened to call the cops on me because I raised my voice and said "IVE BEEN WAITING FOR A WIRE TRANSFER FOR OVER AN HOUR AND NOBODY CAN FIGURE THIS OUT!?" They tried to wait past the deadline so the bank got my interest over 3 more days. Onpoint, after this situation, I have opened an account with Sofi, where I can wire transfer without human interaction. If you don't put customers first, you will lose customers.

Citizens bank refused a cash withdrawal of just 10k. They flat out told me no at first. Then after…read moreI threw something of a fit in the bank and started telling other customers what they were doing, the manager pulled me aside and quietly told me that they can do it, but it will all be 20's and 10's. Naturally I said no and had him call around to find me another branch. I had to drive 45 minutes. He told me they were moving away from cash transactions and that you will have to schedule 1 week in advance to withdraw anything more than 5k. I closed my account with them.

Just wrote a review for Citizens Bank in Oregon City..but I also use this branch as well..just not…read moreas often. Smaller branch, a little more tucked away in a class A office building near the man-made Lake on Martinazzi, although more secluded..easy to get there from I5. Really nice people there!