If you have perfect credit, you're not gonna understand my gratitude for this location. Of course,…read moremy credit isn't great and my job has not yet set up direct deposit so I have a paper check I have to cash drawn from Wells Fargo. It's been a few years since I've had to go into a bank and cash a check but it has never been a fun experience. Since I'm an adult, nobody understands why I can't just deposit it into my bank and normally bank tellers will make me feel like a complete loser because I don't have a bank account and then they will push a bank account on me hard-core they will ask me for five pieces of ID fingerprint before they cost find charge me to cash app but it's the Teylar does it do it for me!

Jean was incredibly helpful! Highly suggest anyone to come to this branch for anything they need!read more

Opened a basic checking account almost 3 weeks ago, no debit card, not happy right now! Great…read morecustomer service though I will give them that!

I enjoy banking here the employee owners greet you when you enter the branch. Bonnie the manager is…read morealways ready to help you with a big smile. Most banks don't know you from Adam but not here. They support small business and help with all our needs. Coffee is free.

Incompetence and lack of training with all employees…read more I opened an account several months ago in response to a flyer promising a $400 bonus. It took a long time to open the account and the young lady I worked with said to be sure to follow up, because the bonuses don't always come through. Six months later, four months after the bonus was supposed to be awarded, I went in to close the account. No bonus. The man I spoke to was much more interested in identifying who helped me the first time so he could be angry at the correct coworker. No apology, just a promise to escalate it, coded as bank error and get me the promised money within two weeks. A month passed by, no money, so I went in to close the account today. The employee said she didn't understand why I didn't bring in the flyer. Perhaps her theory was that the third time was the charm. I assured her that I had brought in all the paperwork twice already and that I wasn't at fault. She was snippy, but got it done in her second attempt. Everyone I spoke with there was incompetent and rude. The first rule of customer training is -- apologize. They never got the message. Terrible experience all around.

Absolutely terrible bank worst Iv ever had. ATM's are always broke. They reverse credits with no…read morewarning causing overdrafts. Don't stick up for there customers against unauthorized charges. Everything about this bank or horrible just look at the reviews

Safe deposit boxes are dying out, so I was super glad I got grandfathered in just in time to get a…read moresafe deposit boxes on this branch, and I was told that I would be able to continue renting it for as long as the branch was open. Because of that, I tolerated all kinds junk fees, hassles, and nonsense, all because I was so glad to have the safe deposit box. Well guess what? After just a couple of years, they told me that they are just stealing back all the safe deposit boxes anyway. If I had known they were going to do that, I never would have paid all those junk fees to stay with Chase, plus I never even got a prorated refund for the rent I had already put toward the box. This is a brazen scam, and I will be submitting it to a class action law firm.

I've been coming to this branch of Chase since it changed hands from WA Mutual several years ago…read more Some of the same people (Derek, in particular) have been working at this branch as long as I can remember so it's good to see familiar faces instead of a constant rotation or personnel. It's also really nice when you walk in to have someone always say "hello" and not act like you're interrupting them. Even have had a Chase employee stand up and walk over to me to ask if they can help me or direct me to a particular (loan, investments, business banking) person. I haven't found this at other big bank branches. Samantha at the drive-up window recognizes me and addresses me every time by name. It's nice to feel like you are seen as a real customer and appreciated for your business.

This is the first OnPoint branch (formerly Portland Teachers Credit Union) I was ever in, and it…read morealso is my home branch. I love this branch. The tellers are friendly, you are greeted at the door, and lines are usually pretty short. This OnPoint branch convinced me to re-finance at a great rate, and I am very glad I did. I have also taken out a Home Equity Line of Credit here, and am very satisfied with the service and rates. OnPoint has my small business accounts as well. Suffice it to say I am a very satisfied and loyal customer.

Been a member here for years and definitely gotta say the service has never been better at any…read moreother location. Anything you need this team is always right there to help. They are very friendly and kind hearted people. This will always be my favorite location. I used to drive 30 miles just to come to this location over anything closer to me l. Keep up the good work team we appreciate you.

During the years of covid our family went through some travesties, including financial. Unitus…read morehelped us through this by refinancing so we could keep our home and pay off debts. Todd Twardowski went above & beyond by being available for us after hours, weekends anytime we had questions, concerns & needed advice. Todd Twardowski is truly a friend in the banking business! We thank you for you patience Todd. Thanks again, Rick

From the owner: Unitus is your local credit union here to set goals with you and cheer you to the finish line. Get…read moreto know our team, ask questions, and let's learn as we grow. Visit any of 12 branches in the Portland-Metro area, including our newest Virtual Branch (offering personal advice through any device). We're proud to be 100,000 members strong (and growing every day). Come visit us in-person, jump on our online chat, or explore our mobile app. Bank safely and simply. There is more that unites us...You Us Unitus.

Great local bank. I've been banking her for 7 years, and I've always been more than happy with the…read moreservice provided. I would definitely recommend this bank if you're looking for an alternative to the big four and something with a local touch.

Love everyone at this location, Heather has been there for many years now and we absolutely love…read moreher she's always helpful and makes our visit very pleasant. Everyone is great there, and just love dealing with a smaller bank where they know you on a more personal level.

I have always received excellent service at the Sherwood branch of OnPoint, but I want to…read moreespecially commend Jenny Lupu for being so knowledgeable and making me feel like a friend, not just a customer. Without her help, I would never have been able to use my OnPoint points for a flight to Montana. (Funny thing is I actually ran into her at the Seattle/Tacoma airport when I did.) I have never waited too long or felt rushed at this branch. It's a wonderful place to do business!

I've been an OnPoint member for 31 years (formerly Portland Teachers)…read more I walked in on a Friday afternoon, roughly 1:00 PM. I knew that any wire transfers that do not get sent past 2:30pm on a Friday get sent Monday. I walked into the branch and told them I wanted to wire transfer $60,000 to my brokerage account, to buy stocks. I played a shell game for over an hour where the bank tellers pretended to be ignorant about how to send a wire transfer. I even called my brokerage on the phone and had him explain all the details to the bank teller and it was excuse after excuse. After finally threatening to close all my accounts and saying, "if you don't get this wire transfer by today, I'm walking out of this bank today with $60,000 in cash." The teller finally decided to stop playing dumb and wire transfer my money. I was respectful throughout this HOUR ordeal (not waiting, they were just pretending to be stupid to not send the money). They even threatened to call the cops on me because I raised my voice and said "IVE BEEN WAITING FOR A WIRE TRANSFER FOR OVER AN HOUR AND NOBODY CAN FIGURE THIS OUT!?" They tried to wait past the deadline so the bank got my interest over 3 more days. Onpoint, after this situation, I have opened an account with Sofi, where I can wire transfer without human interaction. If you don't put customers first, you will lose customers.

Citizens bank refused a cash withdrawal of just 10k. They flat out told me no at first. Then after…read moreI threw something of a fit in the bank and started telling other customers what they were doing, the manager pulled me aside and quietly told me that they can do it, but it will all be 20's and 10's. Naturally I said no and had him call around to find me another branch. I had to drive 45 minutes. He told me they were moving away from cash transactions and that you will have to schedule 1 week in advance to withdraw anything more than 5k. I closed my account with them.

Just wrote a review for Citizens Bank in Oregon City..but I also use this branch as well..just not…read moreas often. Smaller branch, a little more tucked away in a class A office building near the man-made Lake on Martinazzi, although more secluded..easy to get there from I5. Really nice people there!