How does one review a good local branch of a terrible national company?…read more Last time I refinanced my home mortgage, the original lender sold the loan -- to Wells Fargo. (No, we didn't choose them.) It was fine for quite a few years, but with the latest escrow adjustment my automatic payment didn't get adjusted correctly, and my payment went short by the difference between the old payment and the new. What did the national company do? Call with a courtesy reminder? No -- I got a call from collections threatening foreclosure! Wife and I rushed to this branch to straighten things out. The teller called over a manager (I think) to work with us. The national didn't provide any mechanism for branches to help; the branch banker had to phone the national through same phone tree customers are stuck with, and was stuck on hold just like a customer. Eventually the national answered and gave the branch person numbers to fix the account for the back balance and the new monthly payment. All good. For one month. National changed the escrow again, and we got another pay-or-else call. Back to the branch, and the same person helped again, waiting on hold again, and getting numbers. We deposited the shortfall and paid the next month. Then another escrow letter! This time we had overpaid. A check was attached. Last week, another pay-or-else call from national. No panic this time. We're used to it. Today I cashed the check at this branch, phoned national myself, and deposited the difference. Employees were helpful. So, a three-star "A-OK" for the branch. They're good, but I like my regular bank better. National Wells Fargo? My experience is a two-star "not so good" -- but at least they haven't scammed me like the big scandal that was in the news. I think I'll refinance again, just to get away from Wells Fargo national.

Open only 9 am - 5 pm Monday - Friday, no weekend service. Need I say more, they are never…read moreavailable unless you work close to where they are at and have time during lunch to run over.

Highly disappointed with this branch. I went in to speak…read morewith someone about an increase and other questions I had about my credit card, They had me sit down waiting for 15 minutes just to tell me they don't do that there. Eye roll..

My husband & I stopped at this branch for him to do some business…read more While he was occupied, I went looking for a restroom and an employee asked me if he could help me out. Turns out their restrooms are on the second floor and he said he had to escort me as the doors have a security lock. He punched it in for me. My husband said his transaction was fast. Place was deserted on a Tuesday evening. We went inside because their drive up ATM was out of order and being repaired. They do have a walk-up ATM but the husband doesn't like those. The elevator is very slow.

CHASE BANK @ KIRKLAND…read more Opened a new credit card account today and this bank was extremely helpful and welcoming. I'd recommend booking an appointment in person or through the phone so that you can get 1 to 1 service in an office. My dad and I had an appointment at 4:30pm and came about 10 minutes early, and the person helping us allowed us into his office. Shoutout to Joe, he was extremely helpful, gave great advice to build credit score, and walked me through each of the steps! He can definitely do so much work within a short amount of time - really great efforts. Overall, this bank and the staff are helpful. There is parking available right out front. This bank is also easily located in the corner of a plaza, so afterwards you can walk around to the shops!

Chase Bank is one of the worst banks to deal with! They find way to screwing you over and…read moreover!!!!!! That's why they keep getting sued. I'm so thankful I closed every single account at Chase, and went to Banner Bank and BECU. Both are the best banks I've ever dealt with. People who work at Chase banks are rude and unfriendly and only want to screw you over

This is to commend Meg Petty and Ramiro Rico for their excellent work in providing my payment…read morehistory via transfer of funds to pay premiums to an insurance provider that does not offer portal access to easily provide this data. The request was for a span of three consecutive years, making it more challenging and time-consuming. Meg and Ramiro worked collaboratively to document this payment history in the format requested. Many thanks, John B.

Rahul helped me out today and he was very very genuine. I've never met anyone at a bank before that…read morewas easy to talk to, as well as had every answer. I was having some trouble looking for a financial advisor and he pointed me in the right direction. I asked him how long he'd been working there for and he said only a few weeks! Incredible! I thought he was the manager. Very well put together and all around great guy, it's human interactions like this that make me want to come back and keep doing business with this bank.

They have since updated the door. They installed new doors that close slowly and don't slam on your…read morehip bone. Thanks, Bella Botega Charles Schwab!

Came here once. No issues so far. Staff seemed knowledgeable. Great service. Plenty of free parking.read more

I've been working with Mai Hoang at Merrill in the Bank of America Redmond branch for years, and…read moreher expertise has been invaluable. She explains complex financial topics clearly, offers thoughtful guidance, and always puts her clients' goals first. Mai is knowledgeable, professional, and genuinely committed to her clients' success. I highly recommend her!

Went to this branch to file power of attorney documents for a credit card account per instructions…read morefrom the BoA customer service phone line. First the banker tried to talk me into getting an account with BoA, which was not what I was there for. They tried to convince me by saying that it would make it easier to do the power of attorney part, which might be true, but still not helpful and I had already clearly expressed that I was not interested. Once I got the banker back on track, we filled out the forms (they have their own documents in addition to the legal documents you provide, which is normal). They even made up an envelope to mail everything out FedEx. They said I would hear from BoA with a response (either accepted or not accepted). Well, I never heard from them, neither by phone nor email nor any other way, and neither did the account owner. I called the bank, but they couldn't provide information. I emailed the banker I worked with (they provided their email to me specifically for follow up questions); they did not even respond after multiple attempts to contact. I cannot recommend doing any serious banking beyond simple deposits/withdrawals (basically stuff you could do at an ATM) with this branch.

They are really polite and kind. Give me information about new service if it's match to me.read more

Oshin is very professiona, very friendly and very helpful…read more She helped me without making me feel ignorant. She is AMAZING

What a great experience I had today at WaFd Bank. (Yes a little confusing still because I think…read morethey are in the middle of a name change. The original company name was Washington Federal.) I went into the branch today to open a new checking account. Their checking account has some really cool features I haven't seen at other banks. With their Green checking account you get discount movie tickets, coupons for travel, a credit check service and best of all mobile phone insurance. I used to have AT&T mobile phone insurance that costs $15 a month. With WaFd Bank's green checking account I can get that for $7 a month plus all this other stuff. I had no idea, definitely a well kept secret. Anytime we can help local companies vs the large conglomerate like AT&T, sign me up. Keep up the great work WaFd Bank!

The manager and employees are incredibly friendly, but Washington Federal is like Hotel California…read more- "you can check out any time you like, but you can never leave." I rented a safe deposit box at the Washington Federal branch in Redmond and when I moved to Seattle I closed it two years ago by going into the branch to return my keys and sign the cancelation form. For the past two years I have received multiple bills for the safe deposit box.The first year I called the branch, which confirmed the account was closed, and they said I wouldn't receive another bill. A few weeks later, I received a late noticel. Since then I've repeatedly called the Customer Care Center and am told the account is open. When I explain the account is closed and that I need the billing situation resolved, they say that they will email the branch and follow up with me. No one has ever followed up. My last conversation with Customer Care was about a month ago and I received another bill today. If Washington Federal can't figure out how to close a simple safe deposit box, I wonder how they can be trusted with more complex financial issues? It's not a risk I'm willing to take.

They wouldn't tell me why I couldn't transfer $32,500 of my own money that had been deposited for…read moreyears because I needed to pay a contractor. Jason the manager would not answer direct questions regarding this matter and accused me, a 64-year-old senior citizen, of being aggressive and threatening, which I found quite flattering. He appears to be a fit dude, but can't even answer a broken-down old man. Closed account and took $200K elsewhere. Now I see why they have such bad reviews on yelp.

Horrible. Understaffed and can't even place deposit slips out, making you stand in line twice. Go…read moreto different locations.