Terrible customer service. Went with my husband to get added to his account. There were no…read morecustomers there and 3 people behind the counter but the only person that could help us was busy.

If you're interested in making a financial change, I would not recommend Bank of America. Unusual…read morehold on account for days without an explanation. Could not answer my questions. Bounced around to different departments without an answer. I will be changing banks after many years at this institution.

been to this bank; once inside and mostly drive thru for deposits. They provide fast courteous…read moreservice. The drive thru lines are usually relatively short. My longest wait was about 15 minutes; which is not bad. It's a convenient trip for me and since it's surrounded by other services, I can make my trip count with other errands.

I got denied for a personal loan without even asking for my income. I have been with WF for 17…read moreyears. Banker was Amrita and she spent majority of the time explaining what the acronyms of APR meant and how loans work. I explained to her "I know how loans works" multiple times. Felt like i was talking to a Nokia brick phone, and she was reading to me from a children's book. I guess WF is just giving SoFi business, what a joke. Greeter made sure to get me a coffee, much appreciated.

This place is located in downtown Kirkland by the waterfront. There is free customer parking in the…read moreback. When I went around 10:30AM on a weekday there was no wait and the service was friendly.

Chase sends out letters and communications that if you keep a certain balance in all your bank…read moreaccounts, your checking account won't be charged a monthly service fee. That's in the fine print. Well, that's not completely true, per the branch manager (mentioned many times in these reviews) and, if you don't like it, he doesn't need your business. I'm sorry but the majority of Chase employees are so impersonal and rude...a complete change from how it used to be. Now you are just a nameless number and you need to pay them to use your money.

Applied for a credit card on an Alaska flight…read more Called and waited for 45 minutes to talk to someone about activating the card. Was disconnected. Called back and chose to have someone call me back (wait time was 35 minutes). Nobody called. Called for a third time and waited 20 minutes. Spoke with a nice lady that said I had to drive to a BofA location to activate. Drove to location, move lady said I had to make an appointment with a banker. Soonest available is 5 days away. All of this to activate a credit card. What a joke.

Bank of America does not care about their customers. This bank of America is just as bad as all of…read morethem. I applied for an Alaska airlines card , was approved and then told after 2 weeks of misinformation from customer care that i need to go to boa location and show 2 forms of ID to get it sent. First off, thats insane in itself. Well I got there at 10am and waited 30min to show ID! I had to then make an appt later that day at 2pm. They said their systems are down come back at 4. Still down, went to another BOA and explained the issue. They said they cant help without an appt! BOA = anger Every customer in BOA is angry. Its crazy.

These ladies are amazing and compassionate. They really were there for me when I went through some…read morehard times recently. Samira and Janine. THANKS...with all my heart, Rebekah

After 16 years of doing business with Global Credit Union and successfully paying off 23 auto loans…read morewithout a single issue, this is how my relationship ended. I was pre-approved for a vehicle purchase and relied on that approval when I placed a $15,000 non-refundable deposit on a Porsche 911 over the weekend while the credit union was closed. The following Monday afternoon, unbeknownst to me, the dealership submitted another application to Global Credit Union. Shortly afterward, I was notified that my approval had been withdrawn. At the end of the day, I honestly care less about the car than I do about how this situation was handled. What's most disappointing is that a long-term member and local business owner with nearly 100 employees and approximately $7M in annual revenue was treated with such little communication and respect. Ironically, their management team had recently been pursuing all of my business banking and merchant processing relationships. Yet when a serious issue arose that cost me $15,000, no executive had the professionalism or courage to pick up the phone and explain the decision directly. The branch manager was professional throughout this process, so this review is not directed at him personally. My frustration is with executive leadership and the complete lack of accountability or communication. After 16 years of loyalty, I expected significantly better.

I don't bank here. If I wasn't already tied into another bank for my business and one for my…read moremortgage, checking and all else already, I would switch. When we wanted deposit bags for our pizza delivery driver, they gave them to us for free, while our bank wanted almost 20 bucks each. We make sure all our delivery customers see First Mutual on the bags. When my son was looking for a bank for his checking deposit, I recommended first Mutual. The staff is friendly and really cares that you have a good experience in their bank.

I have been with First Mutual for almost 5 years, both business and personal banking. When Scott T…read more was the manager this place was THE best bank I had ever gone to. Since he left about two plus years ago the service has gone down hill. Maybe it was when they were bought out by another bank (Washington Federal Savings) that the service went away.

Very good customer service from banker Tom. We had to do some complicated wire transfers, not only…read moreTom help us to make it happen, he also called their internal department to make sure they understand the wire instructions and everything went smoothly.

Terrible customer service and rundown, dump of a branch. Arrived on a Saturday shortly after noon…read moreto add my wife to a checking account. Banker Emily Green had no line and was in no hurry to see anyone. She was struggling with depositing some checks and generally not paying attention to any customers. At one point, we told her we were there to add my wife to an account and asked if there anyone to help. She said she couldn't help because the branch closed in 20 to 25 minutes and she wouldn't finish in time. Guy with a beard in blue US Bank t shirt confirmed they just couldn't finish by closing at 1 pm and we'd have to try again Monday. Won't be back to this branch because rude employees are the norm. If this keeps up at U.S. Bank, I will just change my banking relationship.

I want to share a huge thank-you to Nga and the entire staff at the Bank of America Juanita branch…read morefor consistently providing exceptional customer service. Every visit is genuinely a pleasant experience because the whole team is friendly, welcoming, and incredibly helpful. Nga especially stands out, she always greets me with a warm smile and such a positive attitude. Her professionalism, patience, and kindness truly make a difference, and she goes above and beyond to ensure every customer feels supported and valued. But the rest of the staff absolutely deserves recognition as well. No matter who I interact with, I'm always met with respect, efficiency, and a willingness to help. It's clear this branch takes pride in creating a great customer experience. Bank of America is fortunate to have such an outstanding team representing their Juanita location. If you want friendly faces, excellent service, and people who truly care, this branch is the place to go!

Bunch of crooks. Deposited a $1000 cashiers check from a local credit union into my account on…read more12/23/21. 4 hours later get an email stating that they're putting a hold on the check until 1/3/2022. It's a cashiers check for only $1000 being deposited into an existing account that has never been overdrawn, there is absolutely no reason to put a 12+ day hold on the check. That was $1000 that was meant to go towards Christmas for my family. The fact that they waited 4 hours to even tell me is even worse. You can bet that as soon as that check clears we're going in and closing out our checking, savings, and credit cards with BoA. A bunch of crooks who will do anything and screw over anyone for a buck.

They have my money and when I asked for some they were pleasant about it. I usually don't go into…read morea branch but once a year I take out a bit of cash for a golf trip and the folks at the branch couldn't be nicer. They can count too.

There is literally nothing that is an easy/user friendly experience…read more From the moment I scheduled a meeting with a banker I had to jump through many hoops just to find out what documentation was needed. Then the meeting took well over an hour. And after all that I still had to call Chase since my online access was gone and the new debit card was never ordered. JP Morgan is a trash bank that is squeezing the American people for their time & money.

I love coming to the Capital One Café in Bellevue for a productive morning. It's such a bright,…read moreopen space, though it can get pretty crowded with people working, so you have to be quick to snag a table! Cherry Vanilla Matcha Latte: This was such a unique find! I'm usually a matcha purist, but the matcha flavor was very rich and authentic. Adding the cherry vanilla gave it a nice subtle sweetness and a floral note that paired surprisingly well with the earthy tea. I also grabbed a breakfast sandwich, and it was the perfect fuel for a long study/work session. It was served warm, and the quality was much better than your average "bank cafe" food. The biggest perk is definitely the 50% discount for Capital One cardholders. Getting a high-quality matcha latte for half price in downtown Bellevue is an unbeatable deal.

Went in on a weekday to study with a friend, the space is really big and they have a ton of tables…read moreinside for working. I love how they also have meeting rooms that can be reserved in advanced, along with ones specifically for students and non-profit orgs. And of course they have bank services available as well. Capital One card holders also get 50% off drinks. Came to get matcha, but they were out of matcha, so I had to opt for coffee instead. I really liked the iced cherry mocha I got, it was a spring seasonal drink. Drink's a bit on the sweet side, but it was strong. Food's more of the breakfast/grab-and-go style, not the place to go if you're looking for solid lunch options. I'd recommend it as more of a brunch/drink spot to work at. Overall, I highly recommend and would go back again.