Staff/Clerk Megan is not helpful we requested for new $100 bill due to we are traveling but the…read moreclerk gave us old bills which is not acceptable in country we are traveling. She didn't extend her help to check the bills.

Terrible customer service. Went with my husband to get added to his account. There were no…read morecustomers there and 3 people behind the counter but the only person that could help us was busy.

My handicapped mother needed a notary as soon as possible. We first went to the Totem Lake Wells…read moreFargo branch, where they kindly directed us to the downtown Kirkland location. When I arrived, I was warmly greeted by Chase. I explained that my mother was waiting in the car and that I just needed the go-ahead before bringing her inside for the notary. Instead of simply helping us at the counter, Victor went above and beyond by coming out to my mother's car to make the entire process easier for her. I am beyond grateful for the kindness, compassion, and exceptional customer service that Victor, Chase, and the Wells Fargo team showed my mother and me. It's rare to experience this level of genuine care, and it meant more to us than I can express. Thank you for being such amazing people and for treating my mom with so much dignity and respect. You truly made a difference in our day.

I will begin by saying, Chase Endreson, who is a Premier Banker at Wells Fargo central way…read moreKirkland, is a Super Star at Wells Fargo! I am beyond grateful and very impressed by Chase's expertise, his professionalism, his care and friendliness, genuine character, ability to listen, and most of all, Chase has an amazing ability to handle very complex situations, come up with a strategy to simplify the complexity, problem solve, and with full confidence and get very clear, straightforward results that I needed!! My dad passed away in May and he left me with an extremely complex estate situation with many bank accounts at Wells Fargo that I had to access and then simplify (business checking accounts, savings accounts, personal checking accounts... basically almost any type of account you can have at Wells Fargo, my father had multiple of!) From my first meeting with Chase where I walked in to Wells Fargo feeling overwhelmed, I knew I had stuck gold by finding the right person (Chase) who could help me sort out this complex estate situation with many accounts, and where I no longer felt overwhelmed at all. One by one (account by account), over many meetings with Chase at Wells Fargo, he helped me sort out this complex estate situation, and helped turn it into a simple very easy to navigate situation that I now have a full handle on, thanks to Chase!! Wells Fargo, you have a total super star (Chase!) working at your Kirkland Central Way branch!! And any customer who needs to deal with any estate issues or any banking issues/needs, no matter the complexity, please go to this branch and ask for Chase Endreson! I guarantee you will get exceptional results!! Also, as a bonus, Chase is a notary public, so he was able to notarize legal documents needed for this complex estate, which saved me time!! Thank you, Chase! I will only go to this Wells Fargo branch from here on out. Also, to add... every single person who works in this branch has been so nice and friendly!!! I've spent so many hours at this Wells Fargo bank, that when I walk in to meet with Chase, I'm always greeted with friendly smiles from everyone!!

CHASE BANK @ KIRKLAND…read more Opened a new credit card account today and this bank was extremely helpful and welcoming. I'd recommend booking an appointment in person or through the phone so that you can get 1 to 1 service in an office. My dad and I had an appointment at 4:30pm and came about 10 minutes early, and the person helping us allowed us into his office. Shoutout to Joe, he was extremely helpful, gave great advice to build credit score, and walked me through each of the steps! He can definitely do so much work within a short amount of time - really great efforts. Overall, this bank and the staff are helpful. There is parking available right out front. This bank is also easily located in the corner of a plaza, so afterwards you can walk around to the shops!

Chase Bank is one of the worst banks to deal with! They find way to screwing you over and…read moreover!!!!!! That's why they keep getting sued. I'm so thankful I closed every single account at Chase, and went to Banner Bank and BECU. Both are the best banks I've ever dealt with. People who work at Chase banks are rude and unfriendly and only want to screw you over

Applied for a credit card on an Alaska flight…read more Called and waited for 45 minutes to talk to someone about activating the card. Was disconnected. Called back and chose to have someone call me back (wait time was 35 minutes). Nobody called. Called for a third time and waited 20 minutes. Spoke with a nice lady that said I had to drive to a BofA location to activate. Drove to location, move lady said I had to make an appointment with a banker. Soonest available is 5 days away. All of this to activate a credit card. What a joke.

Bank of America does not care about their customers. This bank of America is just as bad as all of…read morethem. I applied for an Alaska airlines card , was approved and then told after 2 weeks of misinformation from customer care that i need to go to boa location and show 2 forms of ID to get it sent. First off, thats insane in itself. Well I got there at 10am and waited 30min to show ID! I had to then make an appt later that day at 2pm. They said their systems are down come back at 4. Still down, went to another BOA and explained the issue. They said they cant help without an appt! BOA = anger Every customer in BOA is angry. Its crazy.

After 16 years of doing business with Global Credit Union and successfully paying off 23 auto loans…read morewithout a single issue, this is how my relationship ended. I was pre-approved for a vehicle purchase and relied on that approval when I placed a $15,000 non-refundable deposit on a Porsche 911 over the weekend while the credit union was closed. The following Monday afternoon, unbeknownst to me, the dealership submitted another application to Global Credit Union. Shortly afterward, I was notified that my approval had been withdrawn. At the end of the day, I honestly care less about the car than I do about how this situation was handled. What's most disappointing is that a long-term member and local business owner with nearly 100 employees and approximately $7M in annual revenue was treated with such little communication and respect. Ironically, their management team had recently been pursuing all of my business banking and merchant processing relationships. Yet when a serious issue arose that cost me $15,000, no executive had the professionalism or courage to pick up the phone and explain the decision directly. The branch manager was professional throughout this process, so this review is not directed at him personally. My frustration is with executive leadership and the complete lack of accountability or communication. After 16 years of loyalty, I expected significantly better.

I would give them zero stars if I could. They are horrible. It was so much better when it was…read moreAlaska USA Federal Credit Union. They don't serve the members and they act like a bank. Numerous issues with forced placed insurance and inflexible under reasonable circumstances on loan requests. The days of this place helping members is gone. You might as well go to a bank. I worked at Credit Unions and now how it should be.

I don't bank here. If I wasn't already tied into another bank for my business and one for my…read moremortgage, checking and all else already, I would switch. When we wanted deposit bags for our pizza delivery driver, they gave them to us for free, while our bank wanted almost 20 bucks each. We make sure all our delivery customers see First Mutual on the bags. When my son was looking for a bank for his checking deposit, I recommended first Mutual. The staff is friendly and really cares that you have a good experience in their bank.

I have been with First Mutual for almost 5 years, both business and personal banking. When Scott T…read more was the manager this place was THE best bank I had ever gone to. Since he left about two plus years ago the service has gone down hill. Maybe it was when they were bought out by another bank (Washington Federal Savings) that the service went away.

Very good customer service from banker Tom. We had to do some complicated wire transfers, not only…read moreTom help us to make it happen, he also called their internal department to make sure they understand the wire instructions and everything went smoothly.

Terrible customer service and rundown, dump of a branch. Arrived on a Saturday shortly after noon…read moreto add my wife to a checking account. Banker Emily Green had no line and was in no hurry to see anyone. She was struggling with depositing some checks and generally not paying attention to any customers. At one point, we told her we were there to add my wife to an account and asked if there anyone to help. She said she couldn't help because the branch closed in 20 to 25 minutes and she wouldn't finish in time. Guy with a beard in blue US Bank t shirt confirmed they just couldn't finish by closing at 1 pm and we'd have to try again Monday. Won't be back to this branch because rude employees are the norm. If this keeps up at U.S. Bank, I will just change my banking relationship.

I want to share a huge thank-you to Nga and the entire staff at the Bank of America Juanita branch…read morefor consistently providing exceptional customer service. Every visit is genuinely a pleasant experience because the whole team is friendly, welcoming, and incredibly helpful. Nga especially stands out, she always greets me with a warm smile and such a positive attitude. Her professionalism, patience, and kindness truly make a difference, and she goes above and beyond to ensure every customer feels supported and valued. But the rest of the staff absolutely deserves recognition as well. No matter who I interact with, I'm always met with respect, efficiency, and a willingness to help. It's clear this branch takes pride in creating a great customer experience. Bank of America is fortunate to have such an outstanding team representing their Juanita location. If you want friendly faces, excellent service, and people who truly care, this branch is the place to go!

Bunch of crooks. Deposited a $1000 cashiers check from a local credit union into my account on…read more12/23/21. 4 hours later get an email stating that they're putting a hold on the check until 1/3/2022. It's a cashiers check for only $1000 being deposited into an existing account that has never been overdrawn, there is absolutely no reason to put a 12+ day hold on the check. That was $1000 that was meant to go towards Christmas for my family. The fact that they waited 4 hours to even tell me is even worse. You can bet that as soon as that check clears we're going in and closing out our checking, savings, and credit cards with BoA. A bunch of crooks who will do anything and screw over anyone for a buck.

They have my money and when I asked for some they were pleasant about it. I usually don't go into…read morea branch but once a year I take out a bit of cash for a golf trip and the folks at the branch couldn't be nicer. They can count too.

There is literally nothing that is an easy/user friendly experience…read more From the moment I scheduled a meeting with a banker I had to jump through many hoops just to find out what documentation was needed. Then the meeting took well over an hour. And after all that I still had to call Chase since my online access was gone and the new debit card was never ordered. JP Morgan is a trash bank that is squeezing the American people for their time & money.

Great for matcha and sandwiches/snacks!! Appreciate the customization possibilities for drinks and…read morecapital one/discover discounts. Love the vibe, staff is friendly. Good for catching up on work or meeting with a friend. Will definitely be back!

I normally have positive experiences in Capital One Cafes (I love love love the Seattle location!)…read morebut this one left a very poor impression. The location is decent - right in the heart of Bellevue near Bellevue Square / Lincoln Square, so it makes sense this cafe is also busy. Also, I went here Monday for the free coffee for the MLB Mondays so I expected a bit of a wait. But I did not expect a 1 hour wait at 7pm when they close at 9pm, and there were maybe 15 people ahead of me (unsurprisingly, in this economy, people go to great lengths, myself included, for freebies even though coffee this late at night is going to absolutely destroy my sleep) But the issue is less of the crowds. Seattle location had much more people in line, yet the baristas are pumping out drink after drink about one minute a drink. The analogy I can give is a well-oiled machine. Even in the early afternoons in Seattle, 35 people in front of me, less than 30 minutes wait. The staff here need a bit more training, to be honest. It is similarly 1-2 people working and 1 person taking the order, but somehow this location is 3x less efficient? Seating wise, this place is frankly a bit too small. I get Seattle one is large due to larger foot traffic, but Bellevue isn't a small town either. There is a second floor but like half as much seating, so even at 7pm, it was quite hard to find a clean table. I got the iced blueberry ube latte with an extra espresso shot. The drink itself was decent, but I did not taste any ube or blueberry (it was much more fragrant in the matcha one) so maybe the coffee drowned out the flavors quite significantly or they were skimping on ingredients in this location. I ended up just saving almost the entire drink for the next morning, however. I gave an extra star for the general generosity of Capital One and free coffee, but I certainly would not pay what was $10.50 for this drink at all if the quality is the same as that on a normal day.