So this review is two part. Most importantly though the Community relations person Richard is an…read moreabsolute rock star! First part is about the business itself. Pretty straight forward. I have a auto loan with them. My rate is much lower than the others at the time of getting quotes. Have had zero issues with them. Been overall an easy place to work with. Second part is the people behind this credit union. I used to think the days of local business reaching out into the community was a thing of the past and long gone. Richard though proved that so wrong. He heard our local 11s volleyball club PSVBA, were looking for some support in getting our kiddos to Nationals (which is another story all together, first year these girls have all played together. Such an accomplishment already) anyway... Richard stepped up the branch Manager at this location also stepped up. They not only offered up a great location for a car wash fundraiser, Richard involved other local business like Walmart which donated a ton of supplies. On top of this Richard and some of the branch employees like the branch Manager came out and cleaned cars with us! Truly this credit union has earned not just a customer but a big fan of Richard and Tapco as a whole for life! If I could this would be the one 6 star review I would give!

Great service, efficient, professional and friendly, accounts person explained advantages of each…read moreoption I was interested in opening. When I go in they ask for ID which I appreciate, every teller I have talked with has mirrored the professional and friendly manner of the person who helped me initially.

Thank you to Greta Wolfe. After multiple calls (banks, mortgage lenders, credit unions) I finally…read moregot correct and detailed information on home mortgages. It is a huge plus to this credit union that she was a Realtor before. She is EXTREMELY knowledgeable, easy to understand, kind and professional. I learned what I needed to know not only for myself, but others in the JBLM area. She's honest and straightforward; and knows 100% what she's talking about! Her experience and integrity is what every military family needs. Her guidance is priceless. I've referred many families to Red Canoe specifically because of Ms. Wolfe. Thank "you" for supporting active duty and retired military families.

Very friendly facility with very helpful folks. Been banking here for more than 10 years online. It…read morewas a nice change to walk into a brick and mortar building.

WSECU has all the benefits that banks charge extra fees on. ATMs accepted at 711 for free and many…read moreother places.

Absolutely outstanding service every time I go in to this location. This last trip was deal with…read moresetting up an estate account as my father-in-law just passed away. After checking my other credit union and receiving horrible service and foolish advice I came back over to WSECU. They were excellent at helping us get everything setup, they were understanding of the process, and provided the highest level of customer service. Specifically Kailey was super helpful and patient as we went through the process of setting up the account, getting checks, getting debit card, etc. Great work WSECU

Super dark parking lot to get out of your car after dark, with homeless people nearby! I hear many…read morecustomers say the same thing. NEED BETTER OUTDOOR LIGHTING!

Customer service here is atrocious. I had to repeat myself multiple times to several workers that I…read moredid not have a debit card to make a deposit, and was told to just "go to the ATM". I was also told that I could not deposit a check written out to me and my partner because it needed two signatures (sure, that is understandable)..the weirdness began the staff member started mentioning title fraud and insurance deposit fraud. Those two issues have absolutely nothing to do with me, and even remotely insinuating I would be committing fraud of any sort was extremely tacky, and uncomfortable. There is no reason to mention fraud to me, when my check was written out to me and I provided my enhanced driver's license as proof of identification. I will never be returning to this branch, and was never treated like a criminal attempting fraud at the Kirkland branch. I will also be taking my banking elsewhere and will be promptly closing my account at another location. I initially chose BECU because I wanted to support a local company, but my experience was embarrassing and horrible. I bank with a major brokerage company, and they on the other hand have never treated me this way, and are always professional and courteous, unlike the staff member Terri R at this branch.

Been a member for 3 years and customer service sucks. Deposit a retirement withdrawal check, says…read moreapproved then goes, oh we have to place a 5 day security hold on it to protect you... get out of here only thing being protected is them. Acting like a government retirement check is going to bounce as if they've never heard of picking up a phone to VERIFY the funds. So much for Our Members Are The Mission. Such BS

Run away.... iclsoed some savings accounts and CD's at another credit union and recieved a…read morecashiers check. I deposited 28734 dollars into my account to which it was quickly taken by thier fraud department. I was told that the check may not clear or be a fake. I spoke with then and they returned the money only to take it back again that night. It took a very long time to save that money and still, I dont have a dime of it until they say so

Went back to my old CU after 20 yr. away, returning so be closer to fam. as we are "old". WE/I had…read moretwo accts. with them, one as individuals and one as the me/her TRUST. THey have a copy of our trust on file. My wife passed and I attempted to deposit a modest refund of a medicare supplement policy, made out to: " Est. of first Last Name". If you have a Trust, Mr & Mrs. in the event of ones death, then becomes the Trustee for the other. Legally, I could sign "my First Last Name, Trustee for the Estate of Mrs. "First Last Name." If you are operating a bank or a CU, someone with expert legal knowledge should be available during normal hours. Even the person they called did not understand this BASIC legal fact.

Great banking, great business! We have been extremely satisfied for years now and wouldn't go…read moreanywhere else. They have personalized service and are usually staffed appropriately! Probably depends on the branch you go to..... Bonney lake has been exceptional! Thanks for the great service Harborstone!

BECU used to care about their members. Now they have no compassion. I will be finding a new bank…read more You have locked my funds and made me unable to use my funds for the last time. They treat everyone like crooks and I have never done anything to steal from anyone. Unacceptable.

it used to be the best... then they 'offshored' telephone support and it has become beyond…read morehorrible. the "agents", from third world countries, speak horrible english and are difficult to understand. they are also highly uncooperative! i've noticed in recent yours, their fraud protection has become very troublesome... while i do appreciate fraud protection, it too is beyond absurd. they will cancel your card if a 'fraudulent' charge is detected, sometimes leaving you stranded!! if you're lucky, you'll get a phone call, otherwise, you won't find out until you try to use the card and it's declined! whether you call them, or they call you, the agent starts blabbering off charges from your statement. if you don't recognize the charge, instead of blocking that vendor, they immediately cancel your card. as a result, i've been through five credit card numbers in the past two years, which makes it a big pain if you are using it to pay for subscriptions! to add insult to injury, they will not rush ship a replacement card, so you are away from home, you are screwed for several weeks until your card shows up they did this to me while i was on vacation, i told them: "i am on vacation and have no way to verify this until i get home... i still need to use this card to pay for vacation expenses. please block that suspicious charge without canceling my card, and i will confirm the charge when i get home." the automaton on the other end told me: "we can't do that, your account will be blocked until you confirm this charge", so either way, you won't have access to your account! when i asked if they could do an emergency card issue (as many good card companies do). they will say that "we can not do that. you will receive your new card in 2 weeks." they don't give a damn that they've left you stranded in the middle of nowhere! i have several other credit cards, and none of them have pulled this crap. i think that i've had two that actually canceled a card due to a fraudulent charge. one other problem: there is no way to make a payment to a becu credit card from any other financial institution, so if have other accounts, you have to deposit the money into your becu checking account before you can pay your credit card bill! it has gotten to the point where i can not trust becu when i am traveling because i don't want to be stranded!! i am in the process of starting my own business and would have gone right to becu, but due to recent experiences, i'm going to look elsewhere! i can't afford to be left stranded!

I would like to share a bad experience I had, went out on vacation and the branch manager took all…read moremy money out my account and left me with $0.01 totally screwed me over half way thru my vacation then I came back been trying to contact regin president and crickets till now no response. Now I don't even know if my money is safe here

I will be removing my funds from savings intended for our mortgage payment and cancelling my…read moreaccount today. They screwed up my auto loan payment and charged me $200 more than my monthly payment first of all...and now I have to wait on them to process that refund amount when I already spoke to them about the issue LAST WEEK. Today when I called there was a payment that was incorrect again that auto drafted out of the account cleaning out our checking account on payday...I requested a stop payment and they said it would cost $32 to request a stop payment...WELLS FARGO does that for free and you can do it on their website. When they mess with your finances, and put you in a position where you get paid and are immediately short funds and are already dealing with financial hardship and filing for bankruptcy so things are already tight, then they refuse to help prevent a creditor from withdrawing funds, when that creditor knows you're filing for bankruptcy and shouldn't even be charging your autopay anymore, then sound won't help unless you pay a fee, that's a massive problem...you can dispute a transaction for free but you can't stop a payment that shouldn't be going through. I am absolutely fed up. I do not feel protected by this bank. I do not feel as though they have been helpful in any way. We are struggling and there only option is for you to pay them to prevent further issues it's just ridiculous and feels predatory when you're someone going through major hardship.

Since Patti the former manager left, this branch has no customer service. Unwilling to match CD…read morerates and are rather rude about it. This to a 50 year customer who does significant business with them. Also they have a new online bill pay and transfer app which totally sucks. Horrible. We will be closing our accounts and moving all assets.