So this review is two part. Most importantly though the Community relations person Richard is an…read moreabsolute rock star! First part is about the business itself. Pretty straight forward. I have a auto loan with them. My rate is much lower than the others at the time of getting quotes. Have had zero issues with them. Been overall an easy place to work with. Second part is the people behind this credit union. I used to think the days of local business reaching out into the community was a thing of the past and long gone. Richard though proved that so wrong. He heard our local 11s volleyball club PSVBA, were looking for some support in getting our kiddos to Nationals (which is another story all together, first year these girls have all played together. Such an accomplishment already) anyway... Richard stepped up the branch Manager at this location also stepped up. They not only offered up a great location for a car wash fundraiser, Richard involved other local business like Walmart which donated a ton of supplies. On top of this Richard and some of the branch employees like the branch Manager came out and cleaned cars with us! Truly this credit union has earned not just a customer but a big fan of Richard and Tapco as a whole for life! If I could this would be the one 6 star review I would give!

Great service, efficient, professional and friendly, accounts person explained advantages of each…read moreoption I was interested in opening. When I go in they ask for ID which I appreciate, every teller I have talked with has mirrored the professional and friendly manner of the person who helped me initially.

Thank you to Greta Wolfe. After multiple calls (banks, mortgage lenders, credit unions) I finally…read moregot correct and detailed information on home mortgages. It is a huge plus to this credit union that she was a Realtor before. She is EXTREMELY knowledgeable, easy to understand, kind and professional. I learned what I needed to know not only for myself, but others in the JBLM area. She's honest and straightforward; and knows 100% what she's talking about! Her experience and integrity is what every military family needs. Her guidance is priceless. I've referred many families to Red Canoe specifically because of Ms. Wolfe. Thank "you" for supporting active duty and retired military families.

Very friendly facility with very helpful folks. Been banking here for more than 10 years online. It…read morewas a nice change to walk into a brick and mortar building.

WSECU has all the benefits that banks charge extra fees on. ATMs accepted at 711 for free and many…read moreother places.

Absolutely outstanding service every time I go in to this location. This last trip was deal with…read moresetting up an estate account as my father-in-law just passed away. After checking my other credit union and receiving horrible service and foolish advice I came back over to WSECU. They were excellent at helping us get everything setup, they were understanding of the process, and provided the highest level of customer service. Specifically Kailey was super helpful and patient as we went through the process of setting up the account, getting checks, getting debit card, etc. Great work WSECU

Super dark parking lot to get out of your car after dark, with homeless people nearby! I hear many…read morecustomers say the same thing. NEED BETTER OUTDOOR LIGHTING!

I'm writing to express my continued frustration with the quality of your chat support. The…read moremessaging platform has been consistently unreliable--conversations often involve excessive wait times, frequent agent transfers or disconnections, and no real resolution to the issue at hand. On multiple occasions, I've had agents leave the chat abruptly without offering any assistance, forcing me to start the process over again from the beginning. This is not only inefficient but extremely frustrating. I have screenshots for your reference to illustrate just how poor the experience has been. I urge your team to review these concerns seriously and provide a better path for support moving forward. At this point, the current system is not working. Oh, and still waiting for a response, its now 2:57 pm.

Run away.... iclsoed some savings accounts and CD's at another credit union and recieved a…read morecashiers check. I deposited 28734 dollars into my account to which it was quickly taken by thier fraud department. I was told that the check may not clear or be a fake. I spoke with then and they returned the money only to take it back again that night. It took a very long time to save that money and still, I dont have a dime of it until they say so

Easy parking not to crowded giving the. yay street they are on. Nice employees, This location also…read morehave a drive thru unlike the tw/o other ones located in pierce county.

Went back to my old CU after 20 yr. away, returning so be closer to fam. as we are "old". WE/I had…read moretwo accts. with them, one as individuals and one as the me/her TRUST. THey have a copy of our trust on file. My wife passed and I attempted to deposit a modest refund of a medicare supplement policy, made out to: " Est. of first Last Name". If you have a Trust, Mr & Mrs. in the event of ones death, then becomes the Trustee for the other. Legally, I could sign "my First Last Name, Trustee for the Estate of Mrs. "First Last Name." If you are operating a bank or a CU, someone with expert legal knowledge should be available during normal hours. Even the person they called did not understand this BASIC legal fact.

Great banking, great business! We have been extremely satisfied for years now and wouldn't go…read moreanywhere else. They have personalized service and are usually staffed appropriately! Probably depends on the branch you go to..... Bonney lake has been exceptional! Thanks for the great service Harborstone!

I can't believe that anyone would bank outside of BECU. There is much to say about the great…read moreservice and awesome services provided to members, but what has made me a loyal BECU customer is the feeling of individual recognition and support. Customer service is top notch, if you need to dispute something with a vendor- BECU has your back 100%. I just love this banking institution. Thank you BECU for your service and friendly manner,

BECU used to care about their members. Now they have no compassion. I will be finding a new bank…read more You have locked my funds and made me unable to use my funds for the last time. They treat everyone like crooks and I have never done anything to steal from anyone. Unacceptable.

I would like to share a bad experience I had, went out on vacation and the branch manager took all…read moremy money out my account and left me with $0.01 totally screwed me over half way thru my vacation then I came back been trying to contact regin president and crickets till now no response. Now I don't even know if my money is safe here

I will be removing my funds from savings intended for our mortgage payment and cancelling my…read moreaccount today. They screwed up my auto loan payment and charged me $200 more than my monthly payment first of all...and now I have to wait on them to process that refund amount when I already spoke to them about the issue LAST WEEK. Today when I called there was a payment that was incorrect again that auto drafted out of the account cleaning out our checking account on payday...I requested a stop payment and they said it would cost $32 to request a stop payment...WELLS FARGO does that for free and you can do it on their website. When they mess with your finances, and put you in a position where you get paid and are immediately short funds and are already dealing with financial hardship and filing for bankruptcy so things are already tight, then they refuse to help prevent a creditor from withdrawing funds, when that creditor knows you're filing for bankruptcy and shouldn't even be charging your autopay anymore, then sound won't help unless you pay a fee, that's a massive problem...you can dispute a transaction for free but you can't stop a payment that shouldn't be going through. I am absolutely fed up. I do not feel protected by this bank. I do not feel as though they have been helpful in any way. We are struggling and there only option is for you to pay them to prevent further issues it's just ridiculous and feels predatory when you're someone going through major hardship.

Since Patti the former manager left, this branch has no customer service. Unwilling to match CD…read morerates and are rather rude about it. This to a 50 year customer who does significant business with them. Also they have a new online bill pay and transfer app which totally sucks. Horrible. We will be closing our accounts and moving all assets.