I was a long time customer but after yet another fraud breech and f customer service attention…read moreimmediately I was forced to finally close this account after 13 years. I have given them chance after chance and now it's on to another. I'm thinking I'll stay away from these big nat'l bullies that would rather transfer you or put you on hold than take care of business!

Stopped by on Friday afternoon 9/25 to get a document notarized. I checked in with the teller and…read morewas asked to have a seat. I waited for 20 minutes with bank staff walking back and forth. Eventually left to get back to work. Poor customer service.

I stopped in the BECU Credit Union today for a car loan…read more Sharan Gakhal is the lady that helped me. She is such a pleasant to work with, made me feel very comfortable. She is very well educated in her field. I learned a lot from her.I will highly recommend her to my friends!! She finished all of the paperwork in one day. Thank you Sharan.

Can't get loan coupons and absolutely horrible when I tried to set up automatic payment for a car…read moreloan.

I love this small branch they are like family, I'm very sad that covid has shut down our branch…read morewhen you live in the local area and now have to drive towns over to get to the bank it really sucks. I hope they have a plan to reopen our bank branch

25 mins into my wait. I wonder if they'll close before they talk to me…read more UPDATE: Now that I'm being helped, I'm sitting in a room with a computer turned off while this guy yells at the banker I'm with. This is trash.

Chase is the worst corporation I've ever encountered. Their customer service in the face of a…read morefamily tragedy has deterred me from ever becoming a customer and I will recommend to anyone who will listen to avoid them at all costs.

Bit of backstory - I never had Chase Bank before moving here to Washington. I have had the same…read moresmall chain bank back in Michigan that I have had the last 30 years (my entire life) and the same credit union I had been a member of for 10 years. I was SUPER nervous about signing up for a big-name bank like Chase, but because my bank and credit union didn't have branches here, I also didn't want to pay mega service charges every time I needed cash. I signed up online and I'll be honest - Things did NOT start well. I got to Washington and immediately needed to deposit a check but when I came into this branch, they had no record of my account (although I had already deposited $200.00 online so I'd have a bit waiting for me). Turns out it was my own darn fault - I was supposed to bring my drivers licence into a local branch within a week of signing up and when I didn't, they put my account on "hold". Thankfully, the ladies here were ABSOLUTELY wonderful and came up with solutions for me to be able to quickly deposit my check, pay my rent right away, and get me set up properly. I have nothing but good things to say about them - I've run into a few issues since then but I always go into this branch and they take care of me.

Went in yesterday to cash my check. I told the teller that I had recently got a new job and I…read moreneeded all of my $497 check to go directly to bill so I couldn't have anything on hold. She's advised she couldn't so i told her then deposit the check and I'll just close the account down to get my all my cash right away. Javon, the assistant manager I'm guessing , immediately pulled me over to the next window. He told me they wanted to keep my business but there had to be a hold. I again told him I just moved back home from another state and needed all the cash to pay bills right away and I was willing to shut down my account if I couldn't get it today. So he told me I could deposit the check and get 200 today, get direct deposit to avoid this in ghe future, or walk to bank of America and cash is for $6. I let him know I have been a chase customer for 2 years now with no problems and I know that I can get my full check cashed as I've done it before. He let me know that yes that was a possibility but he doesn't know me and has to protect his job. So I asked to speak to a manager. Which must have hit a nerve because he escalated from there. He said he gave me 3 options already, and repeated them like he was doing me a favor giving me options that didn't get me what I needed without sending me to another bank waisting more of my time, spending more of my money. I then asked for my check back and walked to BofA. I will be shutting down my chase account as soon as I get the chance. I work in customer service and this was some of the most horrible service I've ever got at my bank.

NO CASH ALLOWED! The bank is staffed with very polite tellers saddled with one of the most…read moreincredible rules I have ever seen. You may not deposit cash into anyone else's account. You cannot make a cash deposit for a friend. You will instead be invited to go to the store and buy a money order to deposit. It does not matter that you do not want any balance info, you just can't put money in. In fact, having run afoul of this policy on Monday, another friend who banls with Chase offered to make the deposit rather than me writing a check to deposit which they could hold a couple days. They had her get a money order (FROM CHASE AT THE COUNTER) and then deposit that into the account. When she asked why, they cited "money laundering". Apparently it doesn't count for money orders??? Someone needs to tell the dealers and terrorists to buy money orders and then deposit those for CHASE cleaned money.

The staff was very kind and patient. I do t even bank at this bank and received excellent service.read more

I go to this branch often, because it is by my house and on the way to work. I had been helped by…read moreErika the 1st time and she was great. I came in the next time for notary services. I waited by the bankers desks, and the one woman available never asked me if I needed assistance or any acknowledgement of being present. She did have time to look over at me with annoyance in her eyes. Other staff including the manager saw I was just standing there, as their seats are not near the bankers. This particular banker I am referring to was speaking with someone, but I could overhear them discussing looking at her Facebook page so the "customer" could see pictures of "the wedding." I assumed the other woman may be co-worker shooting the SSSSSSSS with her? They spoke for several minutes about the wedding and the other woman would keep passing her phone over to the banker to see!!!! I only wanted to know if they had notary services at that time, so otherwise I could go elsewhere. I finally ask this woman, "May I ask you a question?" She looks at me with daggers and snaps, "I am with a customer, you will need to wait." She then walks over to whom I assume is the manager. He comes over and asks about my request. I say I only wanted to be acknowledged, and if she was busy, she could of said she would be with me shortly, maybe even approximate a wait time. I basically had to tell him this woman needs to have proper manners for customer service work, and that she would probably appreciate the same courtesy back in return. He walks back to her then back to me and says, Amber said it will be a 45 minute wait. I ask, "Is it 45 minutes because I am issuing a complaint about her?" He looked at me and said he could not "speak on that." Worse part, the banks was not very busy both times, and Amber had that same bothered look when she did not offer to help me during a previous visit.

Ryan M was super helpful I came in so nervous and he was happy to assist me which made me feel…read morewelcomed thank you so much

I have always enjoyed my experiences there as the staff is consistently welcoming and approachable…read more They never hesitate to provide me with any necessary assistance, making every visit a delight.

Ai Kim mendoza did a fantastic job handelng my questions, comments and concerns. She helped me open…read morea business account and update a different business account. Also handled my objections very well. I will be using her again as she left a very professional impression with me. I highly recommend her and this branch.

This location has terrible customer service if you are a merchant. They will refuse basic merchant…read moreservice like bundling your your bills that you get for change, or flat out refusing to get you change. They will pick and choose what policies they want to follow. There are some nice tellers they have employed but by far Lisa provides the worst customer service. It's to the point where I'm in the process of convincing my company to bank elsewhere where they treat merchants like customers!