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    Key Self Storage

    3.0 (2 reviews)
    Closed 8:30 am - 8:00 pm

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    3 years ago

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    4 years ago

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    Storguard Self Storage - One of our many clean hallways

    Storguard Self Storage

    (2 reviews)

    Avoid Storguard Self-Storage - Misleading Security Claims!…read more If you value your belongings, do NOT trust this company! Storguard claims to be "unique in the industry" with their 24-hour on-site security guard and state-of-the-art digital surveillance--but these claims are outright lies. Here's what happened to us: Our storage locker was robbed. Thieves drilled out our lock in plain sight, outdoors, yet no one noticed. When we notified Storguard, their responses were shocking: Cameras weren't working the night of the robbery--so much for "state-of-the-art surveillance." They admitted they don't actually have an on-site guard, despite boasting about it online and in their marketing materials. Instead, they told us the "guard" works next door and supposedly checks in "once in a while." How could a security guard not notice someone suspiciously drilling a lock off a locker outdoors, in plain view? Needless to say, there was no guard on duty, no cameras recording, and no action taken to prevent or stop the robbery. Our expensive tools and personal belongings--including cherished Christmas decorations--were stolen. These items are gone forever. When we signed up, they assured us that this was the safest facility in the industry. Yet when we confronted them about their failure, they pointed to the fine print in their contract, which conveniently absolves them of responsibility. This company misleads customers with false promises of security to gain their trust and business. Their customer service is dismissive, cold, and unsupportive. They did nothing to help us recover what we lost. Don't be fooled by their fancy website or reassuring sales pitches. This facility is NOT secure, and their promises are a façade. Protect yourself and find a trustworthy storage company--Storguard is not it!

    These two "reviews" were quite obviously done by friends of the people who own this business. As an…read moreactual paying-thru-the-nose customer of this establishment, let me tell you, first problem is the hours, EVERY other storage company in the lower mainland is open until 9pm, even malls are open until 9pm, not here though, YOU CAN ONLY ACCESS YOUR LOCKER FROM 8am UNTIL 6pm! This doesn't stop them from deceptively advertising that they are open 24hrs, but thats only if you want to pay WAY MORE for a shipping container located outside of the building that is ACCESSABLE BY ANYONE. Why would this be you ask? Well this is problem number 2 and it is MAJOR: the units are NOT INDIVIDUALLY ALARMED! AND, THERE IS A SIGN IN-OUT PIECE OF PAPER so their SECURITY = LESS THAN ZERO. Problem number 3 is their $25 late fee, + $10 lock cutting fee (YES! THEY REALLY DO CHARGE YOU $10 TO CUT YOUR LOCK OFF WITH BOLT CUTTERS) + the cost of a new lock.You might think that they would be happy collecting all that extra $$$, but you would be wrong. My locker which cost me about $80 a month has actually ended up costing me about $125 every month cause I can't seem to make it in on time. but they call & email me (one month I got 15 emails and about 20 phone calls like their grandmother can't afford surgery if I don't get in there and pay them my locker rent and overdue late fees). Now, even though I do not complain about their huge late fees, and have been a customer over a year now, they still threaten to auction off my locker (like on Storage Wars) if I don't get in & pay by blah blah date. I don't have a car, but I will say the car wash looks nice and modern. So theres an honest representation of what you can expect if you choose to store your stuff with this business. THE WHOLE TRUTH AND NOTHING BUT, JinX

    Frogbox Vancouver - Jeff Hill with Frogbox moving boxes and cardboard moving boxes

    Frogbox Vancouver

    (61 reviews)

    Grandview-Woodlands

    I would not recommend frogbox to anyone. As they clearly cannot manage their delivery schedule…read more First, I was asked to move my box delivery date by them to a day early. I moved my schedule in order to help them out. Then when it came to pickup they did not show up. Their reasoning was that I had not responded to an email confirming pickup. Naturally as anyone moving would be, I was busy and missed the email. It is not a good look that they would not honour a default pickup date. They indicated that this is because they have a "busy long weekend". That's PR for they overbooked themselves. if you're trying to pay them to make your move easier, it certainly does not do that. Let's not forget the main value of the product is not having to be worried about buying boxes and disposing of them... When I contacted support they offered a pickup date 5 days later and $50 refund. $50 does not cover having to move a week of my plans around due to their overbooking. So now after a stressful move I have boxes in my apartment making it difficult to move around. Taking up space that I would like to use to build new furniture, walk around in, etc. Frogbox made my move significantly harder not easier. I have previously used gorilla box and will use them moving forward.

    I used them last year for my move - best moving-related decision I ever made. I had always used…read morecardboard before this, and my primary reason was the environmental benefit, but when the dust settled the more significant reason is the time-savings for the movers - they don't have to make up cardboard boxes, they don't have to collapse the boxes afterwards, and just the time savings from this alone makes it worth the rental fee. Super friendly and excellent company.

    Key Self Storage - selfstorage - Updated May 2026

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