Reasonable prices and fair access hours, but wow the front counter staff needs to change their…read moreattitudes. I dunno who the newish guy is but, he never smiles and rarely says hi. I always do!! He makes me dread going there. What an awkward and anti social worker dude. Kits mini storage has two parking sports for cars, so go during off hours if you have a large load. Varying sizes of storage lockers trough out 5 flights. It's an old school building with an even older school elevator, like freight style. Make sure you close it properly so the other customers can use it, or you will he screamed at by the unfriendly a## that works the front counter. Just saying.

I stored most of my life at Kitsilano Mini Storage for about 6 months while I embarked on a…read morecouch-surfing/traveling adventure. It was a good experience from start to finish. They gave me a great discount on the first three months. The service was always friendly; the entire building was clean, well-lit, and felt very secure. It's all do-it-yourself, but they made it easy, with a big loading bay to park in, and plenty of dollies to move heavy items around. My only complaint is that the hours could be a bit longer (since I worked, I could really only get there on the weekends - this generally worked out fine for me, but if I had been storing things for the long-term, it might have been difficult). Otherwise, if you need a clean, dry, secure place to store your stuff, whatever it might be, this is a great location. They have all kinds of storage units - from the very small to quite large.

Rocio is an amazing manager and an amazing person! She did everything in her power to ensure that…read morewe didn't incur a lien fee on our locker and she took the time to make sure that we left feeling like satisfied customers. Debbie and Brian Gosselin

This is a long overdue review as I mentioned I'd be leaving a review based on my positive…read moreexperience with Sentinel Storage approximately a year or two ago. (July 2023?) I tried Sentinel Storage - Richmond a while back with their $1 trial as I planned on being away to Vancouver Island for a month and thought to put my things in storage. I didn't end up using the storage however although I did experience the registration and cancellation along with the tour of the storage facility. I remembered my sign up was effortless and quick. I made use of an ongoing promotion they had at the time which offered your first month for $1. (It seemed too good to be true.) It truly was $1. The staff were friendly and professional and the manager was very welcoming. They walk you through the sign up and tell you what you're signing up for, and their policies like you can't store food in your unit (understandably); you do require insurance for your items (whether by their provider or your own) however if I remembered correctly, the first month was free if the value of items was bellow a certain threshold (hence $1 was truly $1 true to the promo deals than any hidden fees). I wasn't planning on storing anything of value so I didn't need insurance for the month; I didn't end up using the storage however I did note the facility seemed clean and secure from my first and only visit. You are given a pin code for entry and you also have to bring your own pad lock for your storage unit. The unit was well sized and they have a variety of sizing to suit your needs however I just needed a small space intending to put some things from a condo while out for a couple months. In the end, I didn't use the storage and left it empty. I was out of town when renewal came about and so I emailed them requesting for a cancellation. True to their word, there was no gimmicks, ifs ands or buts - they cancelled the storage rental upon request without further billing. It was a very positive, effortless, and easy experience dealing with Sentinel Storage. Now storage services like gym subscriptions and cellphone providers can sometimes get a bad rap for hidden fees and relentless billing even after cancellation (At least so I've heard the stories - I've never had an issue with storage services in Canada for the two I've tried, and I'm not really a gym kind of person lol. Cellphones rip of customers with outrages rates compared to other countries but that's changing thankfully with more competition and regulation). It's nice to see professional services like Sentinel Storage (and another storage service in Vancouver I've formerly tried) were all honest, friendly, and professional. They provided the service that customer required and honoured their promotions and cancellation upon request as well. No false advertising and no tricks to keep customers billed for something they don't use. My experience personally at Sentinel Storage was a five star and I will certainly consider them if I require storage in the future. Thanks.

I just rented space a week ago. The manager is so friendly and helpful. Units ate clean and it is…read moreeasy in, easy out.

Excellent service, great rates and a pleasure to deal with. I have been using this location for…read moreover two years now and recommend them to many of my friends and customers.

By far the best place to store whatever you need!…read more The convenience of driving up to your storage area and easy off loading or loading is priceless. The time you save compared to other storage companies facilities is worth it. I highly recommend this place a 110 percent! The staff and management are super friendly! When needed again I will definitely go back for their services. Thanks again for the awesome service!

This Self Storage is a very clean, tidy and convenient storage facility. It's easy to access and…read morethe hours are very good. My storage locker was inside so it made it easy to access with the bad weather. The staff were also very helpful and courteous. I would highly recommend this storage facility.

Really friendly staff made it easy for me to move in on short notice…read more I had no issues moving in or out. Clean, and great accessibility.

This facility is excellent, clean and safe. The folks that work there (short out to Reuben!) are…read morefantastic: friendly and helpful. Won't go anywhere else!

Always a good place for shipping materials when my usual supplier is short. Friendly staff each…read moretime I've been there, very helpful too.

The two young men were efficient and very patient with me while I figured out where stuff was going…read moreto go. They were careful and cheerful. A job well done!

I still try to comprehend why we went from roughly 8 hours estimate to pack and download to 13.5…read morehours. Multiply that by 250$ Kevin the owner is not good at providing proper estimates. Very polite and I am sure he will politely respond here as he did privately. The 1/2 drive charge before and after is a cost that is being added after the fact not in original discussions. (Happened both for packing and move) After my correspondence with him on the extra hours he turned the blame on me that the packing was not done right (unorganized) and the van was parked a bit further away from entry for download. As per packing, his own team were involved in packing majority of our stuff. They spent 5 hours the week before. Furthermore the big portion of our stuff was already stored in their pod since July. Yes They were still many boxes left in our house but very little furniture to move: - piano, dining table, 3 disassembled beds, 1 sofa, 1 coffee table, 2 bed side tables, 2 book shelves, one drawer, 3 chairs , one bbq , one lawn mower and one tv So I still don't get why it cost us this much time and money. Yes we were in unfortunate state that the spot in front was taken. That for sure slowed things down, but not 4-5 hours extra. Yes I made the stupid move to watch my kids around 6 pm instead of watching them for entire time so I let them do the download on their own. Did the download actually took from 3 to 8 pm no breaks?! I would like to believe they were truthful. I tried to resolve this with Kevin privately. . We ageeed that the guys worked hard and took only their claimed 30 min break! I raised the issue of lack of management and proper estimates and that needs to be fixed and for that I need to be compensated. He offered me future discount for a future move !!!! (Which basically is a very pretend polite way of dismissing me) I moved with this company 20'years ago. I was happy enough. That's why I went to them this time. But I will never recommend them again as it will turn to be very costly.

We found ourselves in need of storage when a beloved family member passed unexpectedly…read more Needing to store my fathers belongings on a moments notice, they were fast, friendly, and very helpful. Unlike our past experiences at Uhaul who offers storage as well, the staff was pleasant and actually smiled. Well being served there was an interruption by another staff member, we never felt like they had anything on their minds than us. She was not interrupted asked the other staff member to wait politely while she helped us. At a little over 50.00 we procured the space we needed. The initial 1 month for $1.00 was fantastic value for our money. Only other charges included a service charge and a lock purchase. Units are clean, secure, and easily accessible. Great job guys, you made my day easy. This was a much better experience than our U haul adventures.

The representatives were knowledgeable and helpful. It was a fast and easy process. Ive been with…read morethem since 2017.